instrument panel GMC YUKON 2009 Repair Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the GMC Consumer Relations Manager
at 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, call General Motors of
Canada Customer Communication at 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting GMC, remember that your concern will
likely be resolved at a dealer’s facility. That is why we
suggest following Step One rst.
7-2

A
Accessories and Modications............................ 5-3
Accessory Power Outlets.................................3-20
Adding a Snow Plow or Similar Equipment.........4-40
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-96
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment...........................5-116
Adjustable Throttle and Brake Pedal..................2-27
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning......................................3-22, 3-25
Airbag
Passenger Status Indicator...........................3-38
Readiness Light..........................................3-37
Airbag System................................................1-81
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-96
How Does an Airbag Restrain?......................1-88
Passenger Sensing System...........................1-90
Servicing Your Airbag-Equipped Vehicle..........1-96
What Makes an Airbag Inate?......................1-88
What Will You See After an Airbag Inates?....1-88
When Should an Airbag Inate?....................1-86
Where Are the Airbags?...............................1-83
Antenna, Rear Side Window...........................3-138
Antenna, XM™ Satellite Radio Antenna
System.....................................................3-138
Antilock Brake System (ABS)............................. 4-5
Antilock Brake, System Warning Light................3-42Appearance Care
Aluminum or Chrome-Plated Wheels.............5-113
Care of Safety Belts...................................5-110
Chemical Paint Spotting..............................5-114
Cleaning Exterior Lamps/Lenses..................5-111
Fabric/Carpet............................................5-109
Finish Care...............................................5-112
Finish Damage..........................................5-114
Instrument Panel, Vinyl, and Other
Plastic Surfaces.....................................5-110
Interior Cleaning........................................
5-108
Leather....................................................5-110
Sheet Metal Damage..................................5-114
Tires........................................................5-114
Underbody Maintenance.............................5-114
Washing Your Vehicle.................................5-111
Weatherstrips............................................5-111
Windshield, Backglass, and Wiper Blades......5-112
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-21
Audio System.................................................3-83
Audio Steering Wheel Controls....................3-136
Navigation/Radio System, see
Navigation Manual..................................3-114
Radio Reception........................................3-137
Rear Seat Audio (RSA)...............................3-134
Setting the Clock.........................................3-84
Theft-Deterrent Feature...............................3-136
XM™ Satellite Radio Antenna System...........3-138
1

Child Restraints
Child Restraint Systems...............................1-61
Infants and Young Children...........................1-57
Lower Anchors and Tethers for
Children..................................................1-66
Older Children.............................................1-54
Securing a Child Restraint in a
Rear Seat Position...................................1-73
Securing a Child Restraint in the
Center Front Seat Position........................1-77
Securing a Child Restraint in the
Right Front Seat Position..........................1-78
Where to Put the Restraint...........................1-64
Cigarette Lighter.............................................3-21
Cleaning
Aluminum or Chrome-Plated Wheels.............5-113
Exterior Lamps/Lenses................................5-111
Fabric/Carpet............................................5-109
Finish Care...............................................5-112
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-110
Interior.....................................................5-108
Leather....................................................5-110
Tires........................................................5-114
Underbody Maintenance.............................5-114
Washing Your Vehicle.................................5-111
Weatherstrips............................................5-111
Windshield, Backglass, and Wiper Blades......5-112
Climate Control System...................................3-22
Dual Automatic............................................3-25Climate Control System (cont.)
Outlet Adjustment........................................3-31
Rear Air Conditioning and Heating
System...................................................3-31
Rear Air Conditioning and Heating
System, Electronic....................................3-33
Clock, Setting.................................................3-84
Collision Damage Repair..................................7-11
Compass.......................................................3-61
Content Theft-Deterrent....................................2-21
Control of a Vehicle
.......................................... 4-3
Coolant
Engine.......................................................5-29
Engine Temperature Gage............................3-43
Cooled Seats................................................... 1-8
Cooling System..............................................5-28
Cruise Control................................................3-12
Cruise Control Light........................................3-49
Cupholders....................................................2-74
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to
General Motors........................................7-15
Reporting Safety Defects to the
Canadian Government..............................7-15
3

Customer Assistance Information (cont.)
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-15
D
Daytime Running Lamp...................................3-16
Defensive Driving............................................. 4-2
Delayed Locking.............................................2-10
DIC Compass.................................................3-61
Disc, MP3..........................................3-102, 3-107
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-19
Dome Lamps .................................................3-18
Door
Delayed Locking..........................................2-10
Locks........................................................2-10
Power Door Locks.......................................2-10
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-11
Driver Information Center (DIC).........................3-51
DIC Operation and Displays..................3-52, 3-57
DIC Vehicle Customization............................3-74
DIC Warnings and Messages........................3-64Driving
At Night.....................................................4-25
Before a Long Trip......................................4-27
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Highway Hypnosis.......................................4-27
Hill and Mountain Roads..............................4-28
In Rain and on Wet Roads...........................4-26
Off-Road ....................................................4-12
Recovery Hooks..........................................4-32
Rocking Your Vehicle to Get it Out.................4-32
Winter........................................................4-29
Driving for Better Fuel Economy......................... 4-2
Dual Automatic Climate Control System.............3-25
DVD
Rear Seat Entertainment System..................3-125
E
EDR .............................................................7-16
Electrical System
Add-On Equipment.....................................5-116
Center Instrument Panel Fuse Block.............5-119
Fuses and Circuit Breakers.........................5-116
Instrument Panel Fuse Block.......................5-117
Power Windows and Other
Power Options.......................................5-116
Underhood Fuse Block...............................5-120
Windshield Wiper Fuses.............................5-116
4

Fuel (cont.)
Gage .........................................................3-50
Gasoline Octane........................................... 5-5
Gasoline Specications.................................. 5-6
Low Warning Light.......................................3-51
Fuses
Center Instrument Panel Fuse Block.............5-119
Fuses and Circuit Breakers.........................5-116
Instrument Panel Fuse Block.......................5-117
Underhood Fuse Block...............................5-120
Windshield Wiper.......................................5-116
G
Gage
Engine Coolant Temperature.........................3-43
Fuel..........................................................3-50
Oil Pressure...............................................3-46
Speedometer..............................................3-36
Tachometer.................................................3-36
Voltmeter Gage...........................................3-40
Garage Door Opener.......................................2-68
Gasoline
Octane........................................................ 5-5
Specications............................................... 5-6
Glove Box.....................................................2-74
GM Mobility Reimbursement Program.................. 7-7
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-2
Headlamp
Aiming .......................................................5-54
Headlamps
Bulb Replacement.......................................5-57
Daytime Running Lamp................................3-16
Exterior Lamps............................................3-14
Flash-to-Pass............................................... 3-8
Halogen Bulbs............................................5-57
High/Low Beam Changer................................ 3-8
On Reminder..............................................3-16
Heated Seats............................................1-7, 1-8
Heater...........................................................3-22
Engine Coolant...........................................2-28
Heater...........................................................3-25
Highbeam On Light.........................................3-49
Highway Hypnosis...........................................4-27
Hill and Mountain Roads..................................4-28
Hood
Checking Things Under................................5-12
Release.....................................................5-12
Horn ............................................................... 3-6
How to Wear Safety Belts Properly...................1-37
6

I
Ignition Positions.............................................2-25
Infants and Young Children, Restraints...............1-57
Ination - Tire Pressure...................................5-70
Instrument Panel
Brightness..................................................3-18
Cluster.......................................................3-35
Overview..................................................... 3-4
J
Jump Starting.................................................5-45
K
Keyless Entry System....................................... 2-4
Keys............................................................... 2-3
L
Labeling, Tire Sidewall.....................................5-63
Lamp
Malfunction Indicator....................................3-44
Lamps
Auxiliary Roof Mounted Lamp........................3-18
Dome ........................................................3-18
Dome Lamp Override...................................3-19
Reading.....................................................3-19Lap Belt........................................................1-52
Lap-Shoulder Belt...........................................1-45
LATCH System for Child Restraints...................1-66
Level Control..................................................4-51
License Plate Lamps.......................................5-59
Liftgate, Power...............................................2-14
Liftgate/Liftglass..............................................2-12
Liftglass/Liftgate..............................................2-12
Light
Airbag Readiness........................................3-37
Antilock Brake System (ABS) Warning............3-42
Brake System Warning.................................3-40
Charging System.........................................3-39
Cruise Control.............................................3-49
Fog Lamp ..................................................3-49
Highbeam On.............................................3-49
Low Fuel Warning.......................................3-51
Oil Pressure...............................................3-48
Passenger Airbag Status Indicator..................3-38
Safety Belt Reminders..................................3-36
Security.....................................................3-48
StabiliTrak®Indicator....................................3-42
Tire Pressure..............................................3-43
Tow/Haul Mode...........................................3-49
Lighting
Entry.........................................................3-19
Exit...........................................................3-19
7