service GMC YUKON 2016 Owners Manual

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
372 Service and Maintenance
of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money and fuel,
and can reduce the risk of tire
failure.
. Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
. Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires.
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For information on how to clean and
protect the vehicle’s interior and
exterior, see
Interior Care 0358 and
Exterior Care 0354.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
. Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear.
. Your dealer has the required
equipment to ensure proper
wheel alignment.
Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
. Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed. Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
.
Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and
replace them when needed.

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Service and Maintenance 373
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.Usage Fluid/Lubricant
Engine Oil Engine oil meeting the dexos1™ specification of the proper SAE viscosity
grade. AC Delco dexos1 Synthetic Blend is recommended. See Engine
Oil 0279.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL
®Coolant.
See Engine Coolant 0287.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819).
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.
Automatic Transmission DEXRON
®-VI Automatic Transmission Fluid.
Chassis Lubrication Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Front Axle (Four-Wheel Drive) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678).
Rear Axle SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458).
Transfer Case (Four-Wheel Drive) DEXRON
®-VI Automatic Transmission Fluid.

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
374 Service and Maintenance
UsageFluid/Lubricant
Front Axle Propshaft Spline or One-Piece Propshaft Spline
(Two-Wheel Drive with Auto. Trans.) Spline Lubricant, Special Lubricant (GM Part No. 19257121, in
Canada 19257122).
Key Lock Cylinders, Hood Hinges, Power Assist Steps, and Outer
Tailgate Handle Pivot Points Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22845992 A3181C
Oil Filter 89017525 PF63
Passenger Compartment Air Filter 22808781 CF188
Spark Plugs 12622441 41-114
Wiper Blades
Driver Side –55 cm (21.7 in) 22756331 —

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Service and Maintenance 375
PartGM Part Number ACDelco Part Number
Passenger Side –55 cm (21.7 in) 22756331—
Rear –33 cm (13.0 in) 22956295—

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
376 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Technical Data 377
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 377
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 377
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 378
Engine Drive Belt Routing . . . . 379
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
0 378 for the vehicle's engine code.
Service Parts
Identification Label
This label, on the inside of the glove
box, has the following information:
.
Vehicle Identification
Number (VIN).
. Model designation.
. Paint information.
. Production options and special
equipment.
Do not remove this label from the
vehicle.

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
380 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 380
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 382
Customer Assistance for Text Telephone (TTY) Users . . . . . 382
Online Owner Center . . . . . . . . . 383
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 383
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 384
Scheduling Service Appointments . . . . . . . . . . . . . . . 386
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 386
Collision Damage Repair . . . . . 387
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 389
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 390
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 390 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 391
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 391
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 391
Event Data Recorders . . . . . . . . 392
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 392
Infotainment System . . . . . . . . . . 393
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Customer Information 381
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
382 Customer Information
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment

GMC Yukon/Yukon XL Owner Manual (GMNA-Localizing-U.S/Canada-
9159297) - 2016 - CRC - 10/12/15
Customer Information 383
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0377.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information (if equipped).
F(Live Chat Support) : Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives. .
Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program