STEP GMC YUKON 2020 Service Manual

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
362 Vehicle Care
Warning (Continued)
your eyes or on your skin, flush
the place with water and get
medical help immediately.
{Warning
Fans or other moving engine
parts can injure you badly. Keep
your hands away from moving
parts once the engine is running.
5. Check that the jumper cables do not have loose or missing
insulation. If they do, you could
get a shock. The vehicles
could be damaged too.
Before you connect the cables,
here are some basic things you
should know. Positive (+) will
go to positive (+) or to a remote
positive (+) terminal if the
vehicle has one. Negative (−)
will go to a heavy, unpainted metal engine part or to a
remote negative (−) terminal if
the vehicle has one.
Do not connect positive (+) to
negative (−) or you will get a
short that would damage the
battery and maybe other parts
too. And do not connect the
negative (−) cable to the
negative (−) terminal on the
dead battery because this can
cause sparks.
6. Connect the red positive (+)
cable to the positive (+)
terminal of the vehicle with the
dead battery. 7. Do not let the other end touch
metal. Connect it to the
positive (+) terminal of the
good battery. Use a remote
positive (+) terminal if the
vehicle has one.
8. Connect the black negative (−) cable to the negative (−)
terminal of the good battery.
Use a remote negative (−)
terminal if the vehicle has one.
Do not let the other end touch
anything until the next step.
9. Connect the other end of thenegative (−) cable to the metal
bracket that is bolted to the

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
Vehicle Care 371
Caution
Chrome wheels and chrome
wheel trim may be damaged if the
vehicle is not washed after driving
on roads that have been sprayed
with magnesium chloride or
calcium chloride. These are used
on roads for conditions such as
dust and ice. Always wash the
chrome with soap and water after
exposure.
Caution
To avoid surface damage on
wheels and wheel trim, do not
use strong soaps, chemicals,
abrasive polishes, cleaners,
or brushes. Use only GM
approved cleaners. Do not drive
the vehicle through an automatic
car wash that uses silicon carbide
tire/wheel cleaning brushes.(Continued)
Caution (Continued)
Damage could occur and the
repairs would not be covered by
the vehicle warranty.
Brake System
Visually inspect brake lines and
hoses for proper hook-up, binding,
leaks, cracks, chafing, etc. Inspect
disc brake pads for wear and rotors
for surface condition. Inspect drum
brake linings/shoes for wear or
cracks. Inspect all other brake parts.
Steering, Suspension, and
Chassis Components
Visually inspect steering,
suspension, and chassis
components for damaged, loose,
or missing parts or signs of wear at
least once a year.
Inspect power steering for proper
attachment, connections, binding,
leaks, cracks, chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks. For 1500 Series vehicles, at least
every other oil change lubricate the
outer tie rod ends.
Control arm ball joints on 1500
Series vehicles are
maintenance-free.
Caution
Lubrication of applicable steering/
suspension points should not be
done unless the temperature is
−12 °C (10 °F) or higher,
or damage could result.
Body Component Lubrication
Lubricate all key lock cylinders,
hood hinges, liftgate hinges, steel
fuel door hinge and power assist
step hinges, unless the components
are plastic. Applying silicone grease
on weatherstrips with a clean cloth
will make them last longer, seal
better, and not stick or squeak.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
372 Vehicle Care
Underbody Maintenance
At least twice a year, spring and fall,
use plain water to flush any
corrosive materials from the
underbody. Take care to thoroughly
clean any areas where mud and
other debris can collect. If equipped
with power assist steps, extend
them and then use a high pressure
wash to clean all joints and gaps.
Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water
can overcome the seals and
contaminate the fluid. Contaminated
fluid will decrease the life of the
transfer case and/or axles and
should be replaced.
Sheet Metal Damage
If the vehicle is damaged and
requires sheet metal repair or
replacement, make sure the body
repair shop applies anti-corrosion
material to parts repaired or
replaced to restore corrosion
protection.Original manufacturer replacement
parts will provide the corrosion
protection while maintaining the
vehicle warranty.
Finish Damage
Quickly repair minor chips and
scratches with touch-up materials
available from your dealer to avoid
corrosion. Larger areas of finish
damage can be corrected in your
dealer's body and paint shop.
Chemical Paint Spotting
Airborne pollutants can fall upon
and attack painted vehicle surfaces
causing blotchy, ring-shaped
discolorations, and small, irregular
dark spots etched into the paint
surface. See
“Finish Care”
previously in this section.
Interior Care
To prevent dirt particle abrasions,
regularly clean the vehicle's interior.
Immediately remove any soils.
Newspapers or dark garments can
transfer color to the vehicle’s
interior. Use a soft bristle brush to remove
dust from knobs and crevices on the
instrument cluster. Using a mild
soap solution, immediately remove
hand lotions, sunscreen, and insect
repellent from all interior surfaces or
permanent damage may result.
Use cleaners specifically designed
for the surfaces being cleaned to
prevent permanent damage. Apply
all cleaners directly to the cleaning
cloth. Do not spray cleaners on any
switches or controls. Remove
cleaners quickly.
Before using cleaners, read and
follow all safety instructions on the
label. While cleaning the interior,
open the doors and windows to get
proper ventilation.
To prevent damage, do not clean
the interior using the following
cleaners or techniques:
.
Never use a razor or any other
sharp object to remove soil from
any interior surface.
. Never use a brush with stiff
bristles.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
Service and Maintenance 389
UsageFluid/Lubricant
Key Lock Cylinders, Hood Hinges, Power Assist Steps, and Outer
Liftgate Handle Pivot Points Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Rear Axle SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in
Canada 19300458).
Transfer Case (Four-Wheel Drive) DEXRON-VI Automatic Transmission Fluid. Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
396 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 396
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 398
Customer Assistance for Text Telephone (TTY) Users . . . . . 399
Online Owner Center . . . . . . . . . 399
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 399
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 400
Scheduling Service Appointments . . . . . . . . . . . . . . . 401
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 402
Collision Damage Repair . . . . . 403
Publication Ordering Information . . . . . . . . . . . . . . . . . . 405
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 405
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 406
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 407
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 407
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 407
Cybersecurity . . . . . . . . . . . . . . . . . 408
Event Data Recorders . . . . . . . . 408
OnStar . . . . . . . . . . . . . . . . . . . . . . . 409
Infotainment System . . . . . . . . . . 409
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-13566587) - 2020 - CRC - 4/15/19
Customer Information 397
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-13566587) - 2020 - CRC - 4/15/19
428 Index
Monitor System, TirePressure . . . . . . . . . . . . . . . . . . . . . . 335
N
Navigation
Connected Services . . . . . . . . . . 418
Net, Convenience . . . . . . . . . . . . . . 112
New Vehicle Break-In . . . . . . . . . . . 201
Noise Control System . . . . . . . . . . 306
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 129 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 188 Driving . . . . . . . . . . . . . . . . . . . . . . . . 188
Recovery . . . . . . . . . . . . . . . . . . . . . 187
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 289
Engine Oil Life System . . . . . . . 291
Engine Oil Pressure Gauge . . . 130
Pressure Light . . . . . . . . . . . . . . . . 142
Older Children, Restraints . . . . . . . 86
Online Owner Center . . . . . . . . . . . 399
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 409
OnStar Additional
Information . . . . . . . . . . . . . . . . . . . . 412
OnStar Emergency . . . . . . . . . . . . . 411
OnStar Overview . . . . . . . . . . . . . . . 410
OnStar Security . . . . . . . . . . . . . . . . 412 Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . 169
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 120
Overheating, Engine . . . . . . . . . . . . 300
Overview Instrument Panel . . . . . . . . . . . . . . . . 5
P
Park
Shifting Out of . . . . . . . . . . . . . . . . 210
Park Assist . . . . . . . . . . . . . . . . . . . . . 242
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 225
Brake and P (Park)Mechanism Check . . . . . . . . . . 309
Extended . . . . . . . . . . . . . . . . . . . . . .211
Over Things That Burn . . . . . . . .211
Parking or Backing Assistance Systems . . . . . . . . . . 242
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . 135
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Passenger Sensing System . . . . . 80
Perchlorate Materials Requirements, California . . . . . . 283 Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 152
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 25
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Outlets . . . . . . . . . . . . . . . . . . . . . . . 120
Protection, Battery . . . . . . . . . . . . 172
Retained Accessory (RAP) . . . 209
Seat Adjustment . . . . . . . . . . . . . . . . 48
Windows . . . . . . . . . . . . . . . . . . . . . . . 42
Power Assist Steps . . . . . . . . . . . . . . 32
Pregnancy, Using Seat Belts . . . . 70
Privacy
Vehicle Data Recording . . . . . . . 407
Program Courtesy Transportation . . . . . . 402
Prohibited Fuels . . . . . . . . . . . . . . . . 255
Proposition 65 Warning,
California . . . . . . . . . . . .282, 305, 360, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 405
R
Radio Frequency Statement . . . . 405
Reading Lamps . . . . . . . . . . . . . . . . . 171
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 306

GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-13566587) - 2020 - CRC - 4/15/19
430 Index
Seats (cont'd)Second Row . . . . . . . . . . . . . . . . . . . . 56
Third Row Seat . . . . . . . . . . . . . . . . . 60
Second Row Seats . . . . . . . . . . . . . . 56
Securing Child
Restraints . . . . . . . . . . .103, 105, 106
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 143
OnStar . . . . . . . . . . . . . . . . . . . . . . . 412
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 33
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 33
Service . . . . . . . . . . . . . . . . . . . . . . . . . 182 Accessories andModifications . . . . . . . . . . . . . . . . 283
Doing Your Own Work . . . . . . . . 283
Maintenance Records . . . . . . . . 391
Maintenance, General Information . . . . . . . . . . . . . . . . . . 377
Parts Identification . . . . . . . . . . . . 392
Scheduling Appointments . . . . . 401
Services Special Application . . . . . . . . . . . 384
Servicing the Airbag . . . . . . . . . . . . . 84
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 308
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 209 Shifting (cont'd)
Out of Park . . . . . . . . . . . . . . . . . . . 210
Side Blind Zone Alert (SBZA) . . . 249
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 169
Special Application Services . . . . 384
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 393
Speedometer . . . . . . . . . . . . . . . . . . . 129
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 140
Start Assist, Hill . . . . . . . . . . . . . . . . . 225
Start Vehicle, Remote . . . . . . . . . . . 23
Starter Switch Check . . . . . . . . . . . 308
Starting the Engine . . . . . . . . . . . . . 206
Steering . . . . . . . . . . . . . . . . . . . . . . . . 186 Heated Wheel . . . . . . . . . . . . . . . . .116
Wheel Adjustment . . . . . . . . . . . . .115
Wheel Controls . . . . . . . . . . . . . . . .116
Steering Column Lock . . . . . . . . . . . 35
Steps Power Assist . . . . . . . . . . . . . . . . . . . 32
Storage
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . .110
Center Console . . . . . . . . . . . . . . . .110
Convenience Net . . . . . . . . . . . . . .112 Storage Areas (cont'd)
Floor Console . . . . . . . . . . . . . . . . . 111
Glove Box . . . . . . . . . . . . . . . . . . . . 109
Roof Rack System . . . . . . . . . . . . .112
Sunglasses . . . . . . . . . . . . . . . . . . . .110
Storage Compartments . . . . . . . . . 109
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 195
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 43
Sunglass Storage . . . . . . . . . . . . . . . 110
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 245
Infotainment . . . . . . . . . . . . . 174, 409
Noise Control . . . . . . . . . . . . . . . . . 306
Roof Rack . . . . . . . . . . . . . . . . . . . . .112
Systems Driver Assistance . . . . . . . . . . . . . 240
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 129
Text Telephone (TTY) Users . . . . 399
Theft-Deterrent Systems . . . . . . . . . 36Immobilizer . . . . . . . . . . . . . . . . . . . . . 36
Third-Row Seats . . . . . . . . . . . . . . . . . 60