180
Customer Assistance
Resolving Problems
If you run into a specific issue that you 
cannot resolve, consult the following help 
resources:
• For navigation system issues: 
2 Troubleshooting P. 164
There are also FAQs  available online at 
automobiles.honda.com .
• For questions regarding  Bluetooth® 
HandsFreeLink:
2 Bluetooth ® HandsFreeLink® P. 140
• For traffic-related issues:
2 Traffic P. 166
• For reporting issues with the database 
or places/landmarks: 
2 Reporting Errors P. 180
• Call Honda Automobile Customer 
Service.
2 Honda Automobile Customer Service 
Contact Information 
P. 180
Reporting Errors
You can help to improve database 
accuracy by reporti ng any errors you 
encounter.
• Report errors in freeways and main 
“verified” roads shown in black on the 
map at  http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple 
“unverified” roads. Maps for these 
areas are provided for reference only. 
2 Unverified Area Routing P. 42
• Please do not report errors in places/
landmarks, such as changes in business 
names. Information about points of 
interest are constantly being updated. 
An updated database is available for 
purchase, usually in the fall of each year. 
2 Obtaining Navigation Update Data 
P. 181
• For vehicle position ic on errors, screen 
error messages, or other GPS-related 
errors: 
2 Troubleshooting P. 164
2System Limitations P. 178
Honda Automobile 
Customer Service Contact 
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273
Visiting Your Dealer
If you have a question that you cannot 
resolve using the available help resources, 
you can consult your dealer. Please identify 
the specific is sue (e.g., error occurs when 
you enter a specific a ddress, when driving 
on a certain road, or just when it’s cold) so 
that the service technician can refer the 
issue to the factory so that a solution can 
be found. Be patient, the service technician 
may be unfamiliar with your specific issue.
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