technical data HONDA PILOT 2013 2.G Navigation Manual

Navigation System127
Customer Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 153 )
• The Frequently Asked Questions (FAQs) section (see page 146)
• The FAQs found on the online update order site (see “Obtaining a
Navigation Update”)
• For detailed questions regarding HFL, audio, or other systems that
interact with the navigation system,
see your Owner’s Manual, or the
Technology Reference Guide.
• For traffic-related issues, see the “FM Traffic” section (on page 23) and
FAQs (on page 146 ). • Call Honda Customer
Relations (see
“Honda Automobile Customer
Service” on page 126).
• For database or POI issues, follow the guidelines in the “Reporting Errors”
section (see page 126).
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service technician. That way, the service
technician can document the issue for
the factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern, like they
only occur when yo u enter a specific
address, when driving on a certain road,
or just when it’s cold. This information
is very useful to the service technician.
Be patient, the service technician may
be unfamiliar with yo ur specific issue.
Obtaining a Navigation
Update
Honda is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated, you will need
your vehicle’s VIN number and the
System/Device Information from the
INFO screen ( Other). Call the Honda
Navigation Center at (888) 291-4675.
You can also order online by going to
www.hondanavi.com.
NOTE:
• Updates are not available at your
dealer. However, the dealer may
order an update for you out of
courtesy. There is no program for
free updates.
• The update order line staff cannot answer technical questions regarding
navigation operation, coverage, or
POIs.
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SECCustomer Assistance
2013 Pilot

Navigation System147
Frequently Asked Questions
Traffic
The daytime map screen is dark like the night display mode,
and it is hard to see. Why? Verify the following: The
Map Color in SETUP is set to White for Day.
See Switching Display Mode Manually on page 111 .
How do I change or remove my PIN? Go to “Personal Info rmation” in the SETUP screen ( Main Setup), and
select PIN Number . Select GO Home 1 PIN or GO Home 2 PIN or
Address Book PIN and enter your existing PIN. You then have the choice
to change or remove the PIN. See page 95.
I forgot the PIN for Home. How do I reset it? PINs are optional. See information regarding PINs on page 95. Your dealer
can reset the PIN for you.
CALL is not available on the Calculate route to screen.
Why? Your phone is not paired to HFL, or if your phone is paired, it is in use;
press the
HANG-UP button.
Problem Solution
My FM Traffic is missing and is not displaying properly.
What is wrong? Verify the following:
• FM Traffic relies on a clear FM sign
al. If the radio has poor signal
strength to traffic-broadcasting statio ns, traffic data may not be available.
• Check the traffic icon on the icon bar, and the icon options for traffic. See
page 61.
• It is possible that there is a temporary technical problem with your metropolitan area traffic. You can cal l Honda Customer Service to see if
there is an outage (page 126).
• If the situation persists, see y our Honda dealer for assistance.
Problem
Solution
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2013 Pilot