phone HUMMER H2 2004 User Guide

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone (TTY)
Users........................................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Records.....................................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to General Motors.....7-10
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800- 955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
HUMMER has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with HUMMER by dialing: 1-800-833-6537. (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
HUMMER encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to HUMMER, the letter should be addressed to
HUMMER’s Customer Assistance Center.
United States – Customer Assistance
HUMMER Customer Assistance Center
P.O. Box 33171
Detroit, MI 48232-5177
1-866-HUMMER6 (486-6376)
1-800-833-6537 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-866-HUMMER6 (486-6376)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands) –
Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to
$1,000 toward eligible
aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1-866-HUMMER6 (486-6376)
As the proud owner of a new HUMMER vehicle, you are
automatically enrolled in the HUMMER Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. HUMMER’s
Roadside Assistance toll-free number is staffed by
courteous and capable Roadside Assistance
Representatives who are available 24 hours a day,
365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
7-5

Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
Trip Routing:Your Roadside Assistance
Representative can provide you with specic
information regarding this feature.
Trip Interruption Expense Benets:Your
Roadside Assistance Representative can provide
you with specic information regarding this feature.
In many instances, mechanical failures are covered
under HUMMER’s Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. HUMMER Roadside Assistance:
1-866-HUMMER6 (486-6376), text telephone (TTY)
users, call 1-888-889-2438.
HUMMER reserves the right to limit services or
reimbursement to an owner or driver when, in
HUMMER’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
HUMMER reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
7-6

Cleaning the Windshield, Backglass and Wiper
Blades.......................................................5-97
Cleaning Tires................................................5-98
Cleaning Vinyl................................................5-93
Cleaning Wood Panels....................................5-94
Climate Control System
Automatic...................................................3-19
Climate Controls Personalization....................3-25
Outlet Adjustment........................................3-25
Compass Calibration.......................................2-35
Compass Operation.........................................2-35
Compass Variance..........................................2-36
Content Theft-Deferrent....................................2-16
Control of a Vehicle.......................................... 4-6
Coolant
Engine Temperature Gage............................3-35
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-27
Cooling System..............................................5-30
Corner Roof Marker Lamps..............................5-55
Crossing Obstacles.........................................4-30
Cruise Control.................................................. 3-9
Cruise Control Light........................................3-42
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4Customer Assistance Information (cont.)
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-10
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-24
Delayed Locking............................................... 2-9
Dinghy Towing................................................4-66
Doing Your Own Service Work........................... 5-4
Dolly Towing..................................................4-66
Dome Lamps.................................................3-17
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Programmable Automatic Door Locks............... 2-9
Rear Door Security Locks.............................2-11
4