HUMMER H2 2007 Owners Manual

Engine Drive Belt Routing
(A) Belt routing for A/C option shown. Dotted line
represents routing for non A/C option.
531

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 514.
Any additional information fromOwner Checks and Services on page 523can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
532

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
533

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
534

Customer Assistance and Information....... 536
Customer Satisfaction Procedure............... 536
Online Owner Center................................. 539
Customer Assistance for Text
Telephone (TTY) Users.......................... 540
Customer Assistance Offices..................... 540
GM Mobility Reimbursement Program........ 541
Roadside Assistance Program................... 542
Courtesy Transportation............................. 544
Vehicle Data Collection and Event
Data Recorders...................................... 546
Collision Damage Repair........................... 547Reporting Safety Defects............................ 552
Reporting Safety Defects to the
United States Government..................... 552
Reporting Safety Defects to the
Canadian Government............................ 552
Reporting Safety Defects to
General Motors...................................... 552
Service Publications Ordering
Information............................................. 553
Section 7 Customer Assistance Information
535

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to HUMMER. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, contact the HUMMER Consumer
Relations Manager by calling 1-866-HUMMER6
(486-6376), Customer Assistance prompt.
In Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location
Vehicle delivery date and present mileage
536

When contacting HUMMER, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
Better Business Bureau (BBB) Auto Line Program
to enforce any additional rights you may have.
The BBB Auto Line Program is an out of
court program administered by the Council of
Better Business Bureaus to settle automotive
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.Although you may be required to resort to this
informal dispute resolution program prior to ling
a court action, use of the program is free of charge
and your case will generally be heard within
40 days. If you do not agree with the decision
given in your case, you may reject it and proceed
with any other venue for relief available to you.
Contact the BBB Auto Line Program using
the toll-free telephone number or write them at:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
537

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program,
c/o Customer Communication Centre,
General Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive, Oshawa,
Ontario, L1H 8P7. Your inquiry should be
accompanied by your Vehicle Identication
Number (VIN).
538

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
539

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), HUMMER has
TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S.
can communicate with HUMMER by dialing:
1-800-833-6537. (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
HUMMER encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail HUMMER,
refer to the addresses below.
United States – Customer Assistance
HUMMER Customer Assistance Center
P.O. Box 33177
Detroit, MI 48232-5177
www.HUMMER.com
1-866-HUMMER6 (1-866-486-6376)
1-800-833-6537
(For Text Telephone devices (TTYs))Roadside Assistance: 1-866-HUMMER6
(1-866-486-6376)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
540