phone HUMMER H3 2007 User Guide

Customer Assistance and Information....... 448
Customer Satisfaction Procedure............... 448
Online Owner Center................................. 451
Customer Assistance for Text
Telephone (TTY) Users.......................... 452
Customer Assistance Offices..................... 452
GM Mobility Reimbursement Program........ 453
Roadside Assistance Program................... 454
Courtesy Transportation............................. 456
Vehicle Data Collection and
Event Data Recorders............................ 458
Collision Damage Repair........................... 460Reporting Safety Defects............................ 464
Reporting Safety Defects to the
United States Government..................... 464
Reporting Safety Defects to the
Canadian Government............................ 464
Reporting Safety Defects to
General Motors...................................... 464
Service Publications Ordering
Information............................................. 465
Section 7 Customer Assistance Information
447

When contacting HUMMER, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
Better Business Bureau (BBB) Auto Line Program
to enforce any additional rights you may have.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to ling a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.Contact the BBB Auto Line Program using the
toll-free telephone number or write them at:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
449

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
451

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), HUMMER has TTY equipment available at
its Customer Assistance Center. Any TTY user in
the U.S. can communicate with HUMMER by
dialing: 1-800-833-6537. (TTY users in Canada can
dial 1-800-263-3830.)
Customer Assistance Offices
HUMMER encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail HUMMER,
refer to the addresses below.
United States – Customer Assistance
HUMMER Customer Assistance Center
P.O. Box 33177
Detroit, MI 48232-5177
www.HUMMER.com
1-866-HUMMER6 (1-866-486-6376)
1-800-833-6537
(For Text Telephone devices (TTYs))Roadside Assistance: 1-866-HUMMER6
(1-866-486-6376)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
452

Overseas – Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) – Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 of the cost
of eligible aftermarket adaptive equipment required
for your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
453

Trip Routing:A Roadside Assistance
Representative can provide specic
information regarding this feature.
Trip Interruption Expense Benets:
A Roadside Assistance Representative
can provide specic information regarding
this feature.
In many instances, mechanical failures are
covered under HUMMER’s Bumper-to-Bumper
warranty for U.S. customers and the Total warranty
for Canadian customers. However, when other
services are utilized, our Roadside Assistance
Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. In the U.S., call HUMMER
Roadside Assistance:1-866-HUMMER6
(486-6376), text telephone (TTY) users, call
1-888-889-2438. In Canada, call1-800-268-6800.
HUMMER and GM of Canada Limited reserve
the right to limit services or reimbursement to an
owner or driver when, in their sole discretion,
the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included
in the coverage provided by the New Vehicle
Limited Warranty. HUMMER and GM of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Assistance program
at any time without notication.
455

If an Accident Occurs
Here is what to do if you are involved in an accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure that
no one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or
you are instructed to move it by a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call
GM Roadside Assistance. SeeRoadside
Assistance Program on page 454for more
information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a card
from the tow truck operator or write down the
driver’s name, the service’s name, and the
phone number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you
keep these items in your vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and policy
number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
462

Cooling System........................................... 340
Cruise Control............................................. 159
Cruise Control Light.................................... 190
Cupholder(s)................................................ 143
Customer Assistance Information
Courtesy Transportation........................... 456
Customer Assistance for Text
Telephone (TTY) Users......................... 452
Customer Assistance Offices.................... 452
Customer Satisfaction Procedure.............. 448
GM Mobility Reimbursement Program...... 453
Reporting Safety Defects to
General Motors..................................... 464
Reporting Safety Defects to the
Canadian Government.......................... 464
Reporting Safety Defects to the
United States Government.................... 464
Roadside Assistance Program.................. 454
Service Publications Ordering
Information........................................... 465
D
Daytime Running Lamps............................. 164
Defensive Driving........................................ 234
Disc, MP3................................................... 222Doing Your Own Service Work.................... 315
Dome Lamp................................................ 167
Dome Lamp Override.................................. 168
Door
Locks......................................................... 92
Power Door Locks..................................... 93
Programmable Automatic Door Locks......... 94
Driver
Position, Safety Belt................................... 22
Driver Information Center (DIC)................... 192
DIC Controls and Displays....................... 192
DIC Warnings and Messages................... 196
Driving
At Night................................................... 272
City.......................................................... 276
Defensive................................................. 234
Drunken................................................... 235
Freeway................................................... 277
Hill and Mountain Roads.......................... 279
In Rain and on Wet Roads...................... 273
Off-Road.................................................. 250
Recovery Loops....................................... 287
Rocking Your Vehicle to Get it Out.......... 286
Winter...................................................... 281
470