service HUMMER H3 2009 Owners Manual

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Maintenance Schedule 6-17

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-18 Maintenance Schedule

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-4
GM Mobility
Reimbursement Program. . .7-5
Roadside Service................7-6
Scheduling Service
Appointments....................7-9
Courtesy Transportation......7-9
Collision Damage Repair. . .7-11
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-14
Reporting Safety Defects
to the Canadian
Government
....................7-14
Reporting Safety Defects
to General Motors...........7-15
Service Publications
Ordering Information........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-16
Event Data Recorders.......7-16
OnStar®............................7-17
Navigation System............7-17
Radio Frequency
Identication (RFID).........7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
HUMMER. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

STEP THREE — Canadian
Owners:In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One and
Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you le your complaint to the nal
decision, should be completed in
approximately 70 days. We believeour impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program c/o
Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
hummer
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find HUMMER dealers for
service nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summaries
Other Helpful Links:
HUMMER−www.hummer.com
HUMMER Merchandise —
www.hummerstuff.com
Customer Assistance Information 7-3

My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), HUMMER has TTY
equipment available at its Customer
Assistance Center. Any TTY user
in the U.S. can communicate
with HUMMER by dialing:
1-800-833-6537. (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance
Offices
HUMMER encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail HUMMER,
refer to the addresses below.
United States – Customer
Assistance
HUMMER Customer Assistance
Center
P.O. Box 33177
Detroit, MI 48232-5177
www.HUMMER.com
1-866-HUMMER6 (1-866-486-6376)
1-800-833-6537 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-866-HUMMER6 (1-866-486-6376)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
7-4 Customer Assistance Information

General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
For U.S. purchased vehicles, call
1-866-HUMMER6 (486-6376); (Text
Telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
HUMMER and General Motors
of Canada Limited reserve the right
to make any changes or discontinue
the Roadside Assistance program
at any time without notication.
7-6 Customer Assistance Information

HUMMER and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service is
given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest HUMMER dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven.
Flat Tire Change:Service is
provided to change a at tire with
spare tire. The spare tire, if
equipped, must be in good
condition and properly inated. It
is your responsibility for the repair
or replacement of the tire if it is
not covered by the warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks
for delivery.
Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 year/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Customer Assistance Information 7-7

HUMMER Technician
Roadside Service (U.S. only)
HUMMER’s exceptional Roadside
Service is more than an auto club or
towing service. It provides every
HUMMER owner in the United
States with the advantage of
contacting a HUMMER advisor and,
where available, a HUMMER
trained dealer technician who can
provide on-site service.
A dealer technician will travel to your
location within a 30 mile radius of a
participating HUMMER dealership.
If beyond this radius, we will arrange
to have your vehicle towed to the
nearest HUMMER dealership. Each
technician travels with a specially
equipped service vehicle complete
with the necessary HUMMER parts
and tools required to handle most
roadside repairs.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Limit of
six requests per year.
Trip Interruption Benets and
Assistance:Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
7-8 Customer Assistance Information

Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
Courtesy Transportation
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer
support program for vehicles with
the Bumper to Bumper (Base
Warranty Coverage period in
Canada) and extended powertrain,
and hybrid specic warranties in
both the U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience
by providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Participating dealers can provide
shuttle service to get you to
your destination with minimal
interruption of your daily schedule.
This includes one-way or round
trip shuttle service to a destination
up to 10 miles (16 km) from the
dealership.
Customer Assistance Information 7-9

Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty
repairs, and public transportation is
used instead of the dealer’s shuttle
service, the expense must be
supported by original receipts and
can only be up to the maximum
amount allowed by GM for shuttle
service. In addition, for U.S.
customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be supported
by original receipts. See your dealer
for information regarding the
allowance amounts for
reimbursement of fuel or other
transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for a warranty repair. If you obtain a
rental vehicle on your own, please
see your dealer for the maximum
number of days allowed and the
allowance per rental day. Rental
reimbursement must be supported
by original receipts. This requires
that you sign and complete a rental
agreement and meet state, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specic information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.
General Motors reserves the right to
unilaterally modify, change, or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
7-10 Customer Assistance Information