towing HYUNDAI IONIQ 2020 User Guide

6-21
What to do in an emergency
6
Towing service
If emergency towing is necessary,
we recommend having it done by an
authorized HYUNDAI dealer or a
commercial tow-truck service.
Proper lifting and towing procedures
are necessary to prevent damage to
the vehicle. The use of wheel dollies
or flatbed is recommended.It is acceptable to tow the vehicle
with the rear wheels on the ground
(without dollies) and the front wheels
off the ground. If any of the loaded
wheels or suspension components
are damaged or the vehicle is being
towed with the front wheels on the
ground, use a towing dolly under the
front wheels.
When being towed by a commercial
tow truck and wheel dollies are not
used, the front of the vehicle should
always be lifted, not the rear.
T TO
OW
WI
IN
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OAEE069018dolly dolly
OAEE069016R
OAEE069019
Do not tow the vehicle with
the front wheels on the
ground as this may cause
damage to the vehicle.
Do not tow with sling-type
equipment. Use a wheel lift or
flatbed equipment.
CAUTION

6-22
What to do in an emergency
When towing your vehicle in an
emergency without wheel dollies:
1. While depressing the brake pedal
shift to the N (Neutral) position
and turn the vehicle off. The
POWER button will be in the ACC
position.
2. Release the parking brake.
Failure to shift to N (Neutral) may
cause internal damage to the vehi-
cle.
Removable Towing Hook
1. Open the liftgate, and remove the
towing hook from the tool case.
2. Remove the hole cover by press-
ing the lower part of the cover on
the front or rear bumper.
3. Install the towing hook by turning it
clockwise into the hole until it is
fully secured.
4. Remove the towing hook and
install the cover after use.
NOTICE
If your vehicle is equipped with
a rollover sensor, place the
POWER button in the OFF or
ACC position when the vehicle
is being towed. The side impact
and curtain air bag may deploy
if the sensor detects the situa-
tion as a rollover.
WARNING
OAEE066010N
OAEE066011N
OAEE066013N
■Front
■Rear

6-23
What to do in an emergency
6
Emergency Towing
If towing is necessary, we recom-
mend you have it done by an author-
ized HYUNDAI dealer or a commer-
cial tow truck service.
If towing service is not available in an
emergency, your vehicle may be
temporarily towed using a cable or
chain secured to the emergency tow-
ing hook at the front (or rear) of the
vehicle.
Use extreme caution when towing
the vehicle with a cable or chain. A
driver must be in the vehicle to steer
it and operate the brakes.
Towing in this manner may be done
only on hard-surfaced roads for a
short distance and at low speeds.
Also, the wheels, axles, power train,
steering and brakes must all be in
good condition.Always follow these emergency tow-
ing precautions:
While depressing the brake pedal
shift to the N (Neutral) position and
turn the vehicle off. The POWER
button will be in the ACC position.
Release the parking brake.
Depress the brake pedal with more
force than normal since you will
have reduced braking perform-
ance.
More steering effort will be
required because the power steer-
ing system will be disabled.
Use a vehicle heavier than your
own to tow your vehicle.
The drivers of both vehicles should
communicate with each other fre-
quently.
Before emergency towing, check
that the hook is not broken or dam-
aged.
Fasten the towing cable or chain
securely to the hook.
Do not jerk the hook. Apply steady
and even force. The driver must be in the vehi-
cle for steering and braking
operations when the vehicle is
being towed. Passengers other
than the driver must not be in
the vehicle.CAUTION

6-24
What to do in an emergency
Use a towing cable or chain less
than 16 feet (5 m) long. Attach a
white or red cloth (about 12 inch
(30 cm) wide) in the middle of the
cable or chain for easy visibility.
Drive carefully so the towing cable
or chain remains tight during towing.
Before towing, check the reduction
gear for fluid leaks under your vehi-
cle. If the reduction gear is leaking,
flatbed equipment or a towing dolly
must be used.Accelerate or decelerate the vehi-
cle in a slow and gradual manner
while maintaining tension on the
tow rope or chain to start or drive
the vehicle, otherwise tow hooks
and the vehicle may be damaged.
To avoid damage to your vehicle
and vehicle components when
towing:
Always pull straight ahead when
using the towing hooks. Do not
pull from the side or at a vertical
angle.
Do not use the towing hooks to
pull a vehicle out of mud, sand
or other conditions from which
the vehicle cannot be driven out
under its own power.
Limit the vehicle speed to
10 mph (15 km/h) and drive less
than 1 mile (1.5 km) when towing
to avoid serious damage to the
reduction gear.
NOTICE
NOTICE
OAEE066017

7-10
Maintenance
Maintenance Under Severe Usage Conditions
The following items must be serviced more frequently on cars normally used under severe driving conditions. Refer
to the chart below for the appropriate maintenance intervals.
R : Replace I : Inspect and, after inspection, clean, adjust, repair or replace if necessary
Severe driving conditions
A - Repeatedly driving short distances of less than 5 miles
(8 km) in normal temperature or less than 10 miles (16 km)
in freezing temperature
B - Extensive low speed driving for long distances
C - Driving on rough, dusty, muddy, unpaved, graveled or salt-
spread roads
D - Driving in areas using salt or other corrosive materials or in
very cold weatherE - Driving in sandy areas
F - Driving in heavy traffic area over 90°F (32°C)
G- Driving on uphill, downhill, or mountain road
H - Towing a Trailer, or using a camper, or roof rack
I - Driving as a patrol car, taxi, other commercial use or vehicle
towing
J - Driving over 106 mph (170 km/h)
K - Frequently driving in stop-and-go conditions
MAINTENANCE ITEMMAINTENANCE
OPERATIONMAINTENANCE INTERVALSDRIVING
CONDITION
Reduction gear fluid REvery 75,000 miles (120,000 km) C, E, F, G, I
Brake / pads, calipersIMore frequentlyC, D, G, H
Steering gear box, linkage & boots /
lower arm ball joint, upper arm ball jointIMore frequentlyC, D, E, F, G, H, I
Drive shafts and bootsIMore frequentlyC, D, E, F, G, H, I
Climate control air filter
(for evaporator and blower unit)RMore frequentlyC, E

H64
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If you cannot put out the fire
immediately, the high voltage
battery may explode. Evacuate
to a safe place and do not let
other people approach the site.
Contact the fire department and
notify them of an electric vehi-
cle fire.
If the vehicle is flooded with
water, immediately turn OFF
the vehicle and evacuate to a
safe place. Contact 911 or an
authorized HYUNDAI dealer.
WARNING
If towing is required, lift all
four wheels off the ground
and tow the vehicle. If you
must tow the vehicle using
only two wheels, lift the front
wheels off the ground and tow
the vehicle.
(Continued)
(Continued)
If necessary to roll the vehicle
so that it can be rolled onto a
flatbed tow truck perform the
following:
- First, depress the brake
pedal and release the park-
ing brake.
- While depressing the brake
pedal shift to the N (Neutral)
position and press the
POWER button to turn the
vehicle off.
- Wait 3 minutes or more
before opening the driver
door and the vehicle will
remain in ACC mode and in
Neutral.
- If the driver door is opened
within the 3 minute period,
the vehicle will automatically
shift to P (Park), the vehicle
will turn OFF and the front
wheels will be remained
locked.WARNING
OAEE069018
Flatbed Towing
Tires Locked Towing
Dolly
Tires Locked Towing
Dolly

H65
Other Precautions for Electric
Vehicle
When you paint or apply heat treat-
ment to the vehicle as a result of
an accident, the performance of
the high voltage battery can be
reduced.
If heat treatment is required, contact
an authorized HYUNDAI dealer.
When you clean the motor com-
partment, do not use high pressure
water to wash. This may cause an
electric shock due to a discharge in
high voltage electricity, or damage
the vehicle's electric system.
Do not use, remodel, or install non-
genuine parts. This may damage
the electric power system.
Service Plug
If you tow the vehicle while
the front wheels are touching
the ground, the vehicle motor
may generate electricity and
the motor components may
be damaged or a fire may
occur.
When a vehicle fire occurs
due to the battery, there is a
risk of a second fire. Contact
911 when towing the vehicle.
WARNING
OAEE069019
OAEEQ016057
Never touch the service plug in
the luggage compartment. The
service plug is attached to high
voltage battery system.
Touching the service plug will
result in death or serious injury.
Service personnel should fol-
low procedures in service man-
ual.
DANGER

I-8
Towing ............................................................................6-21
Emergency Towing.....................................................6-23
Removable Towing Hook...........................................6-22
Towing service ...........................................................6-21
Trailer Towing...............................................................5-146
TRIP Computer ...............................................................3-96
Trip modes ..................................................................3-96
Vehicle Certification Label ...............................................8-7
Vehicle Identification Number (VIN) ...............................8-7
Vehicle load limit ..........................................................5-142
Tire Loading Information Label...............................5-142
Volume and Weight ...........................................................8-5Washer Fluid ...................................................................7-14
Checking the Washer Fluid Level ..............................7-14
Windows .........................................................................3-41
Power Windows..........................................................3-42
Windshield defrosting and defogging ...........................3-132
Auto Defogging System ..........................................3-134
Defogging Logic ......................................................3-133
To Defog Inside Windshield.....................................3-132
To Defrost Outside Windshield ................................3-133
Winter driving ...............................................................5-138
Snow or Icy Conditions............................................5-138
Winter Precautions ...................................................5-140
Wiper Blades ...................................................................7-17
Blade Inspection .........................................................7-17
Blade Replacement .....................................................7-17
Wipers and washers .....................................................3-114
Windshield Washers ................................................3-115
Windshield Wipers ..................................................3-114
Index
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W