tow Hyundai Ioniq Plug-in Hybrid 2020 Workshop Manual

6-40
What to do in an emergency
Towing Service
If emergency towing is necessary,
we recommend having it done by an
authorized HYUNDAI dealer or a
commercial tow-truck service.
Proper lifting and towing procedures
are necessary to prevent damage to
the vehicle. The use of wheel dollies
or flatbed is recommended.It is acceptable to tow the vehicle
with the rear wheels on the ground
(without dollies) and the front wheels
off the ground.
If any of the loaded wheels or sus-
pension components are damaged
or the vehicle is being towed with the
front wheels on the ground, use a
towing dolly under the front wheels.
When being towed by a commercial
tow truck and wheel dollies are not
used, the front of the vehicle should
always be lifted, not the rear.
T TO
OW
WI
IN
NG
G
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A
B
C
Dolly Dolly
Do not tow the vehicle with
the front wheels on the
ground as this may cause
damage to the vehicle.
Do not tow with sling-type
equipment. Use wheel lift or
flatbed equipment.
CAUTION
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6-41
What to do in an emergency
6
When towing your vehicle in an
emergency without wheel dollies :
1. Place the Engine Start/Stop but-
ton in the ACC position.
2. Place the shift lever in N (Neutral).
3. Release the parking brake.Removable Towing Hook
1. Open the liftgate, and take the
towing hooks out from the tool
case.
2. Remove the hole cover by press-
ing the lower part of the cover on
the front or rear bumper.
3. Install the towing hook by turning it
clockwise into the hole until it is
fully secured.
4. Remove the towing hook and
install the cover after use. Failure to place the transmis-
sion shift lever in N (Neutral)
may cause internal damage to
the transmission.
CAUTION
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■Front
■Rear

6-42
What to do in an emergency
The driver must be in the vehi-
cle for steering and braking
operations when the vehicle is
being towed. Passengers other
than the driver must not be in
the vehicle.
CAUTION
Emergency Towing
(if equipped)
If towing is necessary, we recom-
mend you to have it done by an
authorized HYUNDAI dealer or a
commercial tow truck service.If a towing service is not available in
an emergency, your vehicle may be
temporarily towed using a cable or
chain secured to the emergency tow-
ing hook at the rear of the vehicle.
Use extreme caution when towing
the vehicle with a cable or chain. A
driver must be in the vehicle to steer
it and operate the brakes.
Towing should be done only on a
solid ground for a short distance and
at a low speed.
Also, the wheels, axles, power train,
steering and brakes must all be in
good condition.Always follow these emergency tow-
ing precautions:
Place the Engine Start/Stop button
in the ACC position so the steering
wheel is not locked.
Place the shift lever in N (Neutral).
Release the parking brake.
Depress the brake pedal with more
force than normal since you will
have reduced braking performance.
More steering effort will be required
because the power steering system
will be disabled.
Use a vehicle heavier than your
own to tow your vehicle.
The drivers of both vehicles should
communicate with each other fre-
quently.
Before emergency towing, check
that the hook is not broken or dam-
aged.
Fasten the towing cable or chain
securely to the hook.
Do not jerk the hook. Apply steady
and even force.
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■Front
■Rear

6-43
What to do in an emergency
6
Use a towing cable or chain less
than 16 feet (5 m) long. Attach a
white or red cloth (about 12 inches
(30 cm) wide) in the middle of the
cable or chain for easy visibility.
Drive carefully so the towing cable
or chain remains tight during tow-
ing.
Before towing, check the dual
clutch transmission for fluid leaks
under your vehicle. If the dual
clutch transmission fluid is leaking,
flatbed equipment or a towing dolly
must be used.Accelerate or decelerate the vehi-
cle in a slow and gradual manner
while maintaining tension on the
tow rope or chain to start or drive
the vehicle, otherwise tow hooks
and the vehicle may be damaged.To avoid damage to your vehicle
and vehicle components when
towing:
Always pull straight ahead when
using the towing hooks. Do not
pull from the side or at a vertical
angle.
Do not use the towing hooks to
pull a vehicle out of mud, sand
or other conditions from which
the vehicle cannot be driven out
under its own power.
The vehicle should be towed at a
speed of 15 mph (25 km/h) or
less within the distance of 12
mph (20 km).
NOTICENOTICE
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6-44
What to do in an emergency
I IF
F
A
AN
N
A
AC
CC
CI
ID
DE
EN
NT
T
O
OC
CC
CU
UR
RS
S
For your safety, do not touch
high voltage cables, connec-
tors and package modules.
High voltage components are
orange in color.
Exposed cables or wires may
be visible inside or outside of
the vehicle. Never touch the
wires or cables, because an
electrical shock, an injury, or a
death may occur.
Any gas or electrolyte leakage
from your vehicle is not only
poisonous but also flammable.
Upon witnessing one of those,
open the windows, and remain
a safe distance from the vehi-
cle out of the road. Immediately
contact an authorized Hyundai
dealer and advise them that a
hybrid vehicle is involved.
If you need towing, refer to
"Towing" in the previous pages.
(Continued)
(Continued)
When the vehicle is severely
damaged, remain a safe dis-
tance of 50 feet (15 meter) or
more between your vehicle
and other vehicles/flamma-
bles.
WARNING
If a fire occurs :
Upon witnessing any sparks,
gases, flames, or fuel leakage of
your vehicle, immediately call
911 or contact an authorized
HYNDAI dealer. Also, advise
them that a hybrid vehicle is
involved.
WARNING
When a submersion in water
occurs:
When your vehicle is flooded in
water, a high-voltage battery
may cause shock or may catch
on fire. Thus, turn the hybrid
system OFF, take the key in
your possession and move to a
safe place. Never attempt phys-
ical contact with your flooded
vehicle. Immediately contact an
authorized HYUNDAI dealer and
advise them that a hybrid vehi-
cle is involved.
WARNING

7-13
7
MaintenanceSevere driving conditions
A - Repeatedly driving short distance of less than 5 miles (8 km)
in normal temperature or less than 10 miles (16 km) in freez-
ing temperature
B - Extensive engine idling or low speed driving for long dis-
tances
C - Driving on rough, dusty, muddy, unpaved, graveled or salt-
spread roads
D - Driving in areas using salt or other corrosive materials or in
very cold weather
E - Driving in sandy areasF - Driving in heavy traffic area over 90°F (32°C)
G- Driving on uphill, downhill, or mountain road
H - Towing a Trailer, or using a camper, or roof rack
I - Driving as a patrol car, taxi, other commercial use or vehicle
towing
J - Driving over 106 mph (170 km/h)
K - Frequently driving in stop-and-go conditions
Maintenance itemMaintenance
operationMaintenance intervalsDriving condition
Rear brake disc/padsIMore frequentlyC, D, G, F
Steering gear box, linkage & boots/
lower arm ball joint, upper arm ball jointIMore frequentlyC, D, E, F, G, H, I
Drive shafts and bootsIEvery 7,500 miles (12,000 km)
or 6 monthsC, D, E, F,
G, H, I, J
Dual clutch transmission fluidREvery 75,000 miles (120,000 km)C, D, E, F, G, H, I, J
Parking brakeIMore frequentlyC, D, G, H

7-19
7
Maintenance
Information
The engine coolant and/or inverter
coolant level is influenced by the
hybrid system temperature. Before
checking or refilling the engine
coolant and/or inverter coolant, turn
the hybrid vehicle off.
i
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■Engine coolant cap
■Inverter coolant cap
Never remove the
engine coolant cap
and/or inverter coolant
cap or the drain plug
while the engine and
radiator are hot. Hot coolant and
steam may blow out under pres-
sure, causing serious injury.
Turn the hybrid system off and
wait until the engine cools
down. Use extreme care when
removing the engine coolant
cap and/or inverter coolant cap.
Wrap a thick towel around it,
and turn it counterclockwise
slowly to the first stop. Step
back while the pressure is
released from the cooling sys-
tem. When you are sure all the
pressure has been released,
press down on the cap, using a
thick towel, and continue turn-
ing counterclockwise to remove
it.
WARNING
The electric motor for
the cooling fan may
continue to operate
or start up when the
engine is not running
and can cause serious injury.
Keep hands, clothing and tools
away from the rotating fan
blades of the cooling fan.
Always turn off the engine
unless the vehicle has to be
inspected with the engine on.
Be cautious as the cooling fan
may operate if the negative (-)
battery terminal is not discon-
nected.
WARNING

7-21
7
Maintenance
For mixing percentage, refer to the
following table:
Information
If in doubt about the mix ratio, a 50%
water and 50% antifreeze mix is the
easiest to mix together as it will be the
same quantity of each. It is suitable to
use for most temperature ranges of
-31°F (-35 °C) and higher.
Changing Coolant
Have coolant changed by an author-
ized HYUNDAI dealer according to
the Maintenance Schedule at the
beginning of this chapter.
To prevent damage to engine
parts, put a thick towel around the
radiator cap before refilling the
coolant to prevent the coolant
from overflowing into engine
parts, such as the alternator.Checking the Hybrid Starter &
Generator (HSG) Belt
Have the hybrid starter & generator
(HSG) belt inspected or replaced
according to the Maintenance
Schedule in this chapter by an
authorized HYUNDAI dealer.
NOTICE
i
Ambient
TemperatureMixture Percentage
(volume)
Antifreeze Water
5°F (-15°C) 35 65
-13°F (-25°C) 40 60
-31°F (-35°C) 50 50
-49°F (-45°C) 60 40
Do not use engine coolant or
antifreeze in the washer fluid
reservoir.
Engine coolant can severely
obscure visibility when sprayed
on the windshield and may
cause loss of vehicle control
resulting in an accident.
Engine coolant may also cause
damage to paint and body trim.
WARNING
H HY
YB
BR
RI
ID
D
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ST
TA
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(
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HS
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)
B
BE
EL
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T
Turn the vehicle off while you
inspect the engine or hybrid
starter & generator (HSG)
belt. Otherwise it may result in
serious injury.
Keep hands, clothing etc.
away from the hybrid starter &
generator (HSG) belt.
WARNING
When the HSG belt is worn out
or damaged, replace the belt.
Otherwise, it may cause engine
overheating or battery dis-
charge.
CAUTION

7-69
7
Maintenance
Matte paint finish vehicle
(if equipped)
Automatic car wash which uses
rotating brushes should not be
used as this can damage the sur-
face of your vehicle. A steam
cleaner which washes the vehicle
surface at high temperature may
result the oil to adhere and leave
stains that is difficult to remove.
Use a soft cloth (e.g. microfiber
towel or sponge) when washing
your vehicle and dry with a
microfiber towel. When you hand
wash your vehicle, you should not
use a cleaner that finishes with
wax. If the vehicle surface is too
dirty (sand, dirt, dust, contami-
nant, etc.), clean the surface with
water before washing the vehicle.
Waxing
A good coat of wax provides a barri-
er between your paint and environ-
mental contamination.
Keeping a good coat of wax on your
vehicle will help protect it.
Wax the vehicle when water will no
longer bead on the paint.
Always wash and dry the vehicle
before waxing. Use a good quality
liquid or paste wax, and follow the
manufacturer's instructions. Wax all
metal trim to protect it and to main-
tain its luster.
Removing oil, tar, and similar materi-
als with a spot remover will usually
strip the wax from the finish. Be sure
to re-wax these areas even if the rest
of the vehicle does not yet need wax-
ing. Wiping dust or dirt off the body
with a dry cloth will scratch the
finish.
Do not use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or
caustic agents on chrome-plat-
ed or anodized aluminum parts.
This may result in damage to the
protective coating and cause
discoloration or paint deteriora-
tion.
Matte paint finish vehicle
(if equipped)
Do not use any polish protector
such as a detergent, an abrasive
and a polish. In case wax is
applied, remove the wax immedi-
ately using a silicon remover and
if any tar or tar contaminant is on
the surface use a tar remover to
clean. However, be careful not to
apply too much pressure on the
painted area.
NOTICE
NOTICENOTICE

H37
Check Hybrid system. Do not
start engine
This message is displayed when the
hybrid battery power (SOC) level is
low. A warning chime will sound until
the problem is solved.
In this case, have your vehicle
inspected by an authorized HYUNDAI
dealer.
Stop vehicle and check power
supply
This message is displayed when a
failure occurs in the power supply
system.
In this case, park the vehicle in a
safe location and tow your vehicle to
the nearest authorized HYUNDAI
dealer and have the vehicle inspect-
ed.
Park with engine on to charge
battery
This message is displayed when the
hybrid battery power (SOC) level is
low.
In this case, park the vehicle in a
safe location and wait until the hybrid
battery is charged.
You can increase the hybrid battery
charging rate by holding the acceler-
ator pedal to the floor with transmis-
sion in P. The engine will rev high but
it will be limited for charging purpose
when you hold the pedal to the floor.
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