ESP INFINITI M-HEV 2013 Repair Manual

6 In case of emergency
Roadside assistance program.............................. 6-2
Emergency INFINITI Direct Response HybridTM
System shut off ................................................... 6-2
Flat tire................................................................ 6-2 Tire Pressure Monitoring System (TPMS) ........ 6-2
Changing a flat tire ......................................... 6-3
If the vehicle does not start ................................. 6-8 Confirm battery is discharged .......................... 6-8 Jump starting ...................................................... 6-9
Push starting .................................................... 6-11
If your vehicle overheats ................................... 6-12
Towing your vehicle .......................................... 6-13 Towing recommended by INFINITI ................. 6-14
Vehicle recovery (freeing a stuck vehicle) ..... 6-15

6-2In case of emergency
In the event of a roadside emergency,
Roadside Assistance Service is available to
you. Please refer to your Warranty Informa-
tion Booklet (U.S.) or Warranty & Roadside
Assistance Information Booklet (Canada)
for details.To shut off the INFINITI Direct Response
HybridTMSystem in an emergency situa-
tion, while driving perform the following
procedure:
. Rapidly push the push-button ignition
switch 3 consecutive times, or
. Push and hold the push-button ignition
switch for more than 2 seconds.TIRE PRESSURE MONITORING SYS-
TEM (TPMS)
This vehicle is equipped with the Tire
Pressure Monitoring System (TPMS). It
monitors tire pressure of all tires except
the spare. When the low tire pressure
warning light is lit and the CHECK TIRE
PRESSURE warning appears in the dot
matrix liquid crystal display, one or more
of your tires is significantly under-inflated.
If the vehicle is being driven with low tire
pressure, the TPMS will activate and warn
you of it by the low tire pressure warning
light. This system will activate only when
the vehicle is driven at speeds above 16
MPH (25 km/h). For more details, see
“Warning/indicator lights and audible re-
minders” in the“2. Instruments and
controls” section and “Tire Pressure Mon-
itoring System (TPMS) ”in the “5. Starting
and driving” section.
WARNING
.If the low tire pressure warning light
illuminates or LOW PRESSURE informa-
tion is displayed on the monitor screen
while driving, avoid sudden steering
maneuvers or abrupt braking, reduce
ROADSIDE ASSISTANCE PROGRAM EMERGENCY INFINITI DIRECT RESPONSE
HYBRIDTMSYSTEM SHUT OFFFLAT TIRE

vehicle speed, pull off the road to a safe
location and stop the vehicle as soon as
possible. Driving with under-inflated
tires may permanently damage the tires
and increase the likelihood of tire fail-
ure. Serious vehicle damage could occur
and may lead to an accident and could
result in serious personal injury. Check
the tire pressure for all four tires. Adjust
the tire pressure to the recommended
COLD tire pressure shown on the Tire
and Loading Information label to turn
the low tire pressure warning light OFF. If
the light still illuminates while driving
after adjusting the tire pressure, a tire
may be flat. If you have a flat tire,
replace it with a spare tire as soon as
possible.
. When a spare tire is mounted or a wheel
is replaced, the TPMS will not function
and the low tire pressure warning light
will flash for approximately 1 minute.
The light will remain on after 1 minute.
Contact your INFINITI retailer as soon as
possible for tire replacement and/or
system resetting.
. Replacing tires with those not originally
specified by INFINITI could affect the
proper operation of the TPMS. .
Do not inject any tire liquid or aerosol
tire sealant into the tires, as this may
cause a malfunction of the tire pressure
sensors.
CHANGING A FLAT TIRE
If you have a flat tire, follow the instruc-
tions below.
Stopping the vehicle
1. Safely move the vehicle off the road
and away from traffic.
2. Turn on the hazard warning flashers.
3. Park on a level surface and apply the parking brake. Move the selector lever
to the P (Park) position.
4. Turn off the INFINITI Direct Response Hybrid
TMSystem.
5. Raise the hood to warn other traffic, and to signal professional road assis-
tance personnel that you need assis-
tance.
6. Have all passengers get out of the vehicle and stand in a safe place, away
from traffic and clear of the vehicle.
WARNING
. Make sure the parking brake is securely
applied and the automatic transmission
into P (Park).
. Never change tires when the vehicle is
on a slope, ice or slippery areas. This is
hazardous.
. Never change tires if oncoming traffic is
close to your vehicle. Wait for profes-
sional road assistance.
In case of emergency6-3

Jacking up the vehicle and remov-
ing the damaged tire
WARNING
.Never get under the vehicle while it is
supported only by the jack. If it is
necessary to work under the vehicle,
support it with safety stands.
. Use only the jack provided with your
vehicle to lift the vehicle. Do not use the
jack provided with your vehicle on other
vehicles. The jack is designed for lifting
only your vehicle during a tire change.
. Use the correct jack-up points. Never use
any other part of the vehicle for jack
support.
. Never jack up the vehicle more than
necessary.
. Never use blocks on or under the jack.
. Do not start or run the hybrid system
while vehicle is on the jack, as it may
cause the vehicle to move. This is
especially true for vehicles with limited
slip differentials.
. Do not allow passengers to stay in the
vehicle while it is on the jack.
Carefully read the caution label attached to
the jack body and the following instruc-
tions.
CE1089-A
Jack-up point
1. Place the jack directly under the jack-up
point as illustrated so the top of the
jack contacts the vehicle at the jack-up
point. Align the jack head between the
two notches in the front or the rear as
shown. Also fit the groove of the jack
head between the notches as shown.
The jack should be used on level firm
ground.
In case of emergency6-5

6-8In case of emergency
JVE0012X
6. Put trunk floor cover*1against in the
trunk room and store the damaged tire.
7. Close the trunk.
WARNING
. Always make sure that the spare tire and
jacking equipment are properly secured
after use. Such items can become
dangerous projectiles in an accident or
sudden stop.
. The T-type spare tire and small size
spare tire are designed for emergency
use. See specific instructions under the heading
“Wheels and tires” in the“8.
Maintenance and do-it-yourself” section.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty Information Booklet (Canada). Before attempting to jump start the vehi-
cle, make sure the fuel tank is not empty
and the correct starting procedure is
followed. See
“Starting the INFINITI Direct
Response HybridTMSystem” in the“5.
Starting and driving” section. Do not drive
the vehicle on battery power only if the fuel
tank is empty. The Lithium ion (Li-ion)
battery will become discharged and the
INFINITI Direct Response Hybrid
TMSystem
will turn off.
CONFIRM BATTERY IS DISCHARGED
If any of the following conditions occurs,
the 12-volt battery might discharged:
. The instrument cluster and/or head-
lights are not normal brightness.
. Audio accessories cannot be turned on.
. The hybrid system does not become
ready to drive mode.
. The ignition switch cannot be placed in
the ON position.
Check the following if you notice above
conditions.
1. Check that the 12-volt battery terminals are tight and clean. See “12-volt
battery” in the“8. Maintenance and
do-it-yourself” section. The battery is
located on the left hand side of the
IF THE VEHICLE DOES NOT START

trunk behind an access panel. If the 12-
volt battery terminals are loose, contact
your INFINITI retailer.
2. If the 12-volt battery terminals are tight and clean, try to jump start the vehicle.
See “Jump starting” later in this sec-
tion.
If the hybrid system still does not start,
contact an INFINITI retailer. To start your INFINITI Direct Response
HybridTMSystem with a booster battery,
the instructions and precautions below
must be followed.
Jump starting provides power to the 12 volt
system to allow the electrical systems to
operate. The electrical systems must be
operating to allow the Lithium ion (Li-ion)
battery to be charged. Jump starting does
not charge the Li-ion battery.
WARNING
. If done incorrectly, jump starting can
lead to a 12-volt battery explosion,
resulting in severe injury or death. It
could also damage your vehicle.
. Explosive hydrogen gas is always pre-
sent in the vicinity of the 12-volt battery.
Make sure that the vent tube is
mounted.
. Do not allow battery fluid to come into
contact with eyes, skin, clothing or
painted surfaces. Battery fluid is a
corrosive sulfuric acid solution which
can cause severe burns. If the fluid
should come into contact with anything,
immediately flush the contacted area
with water. .
Keep the 12-volt battery out of the reach
of children.
. The booster battery must be rated at 12
volts. Use of an improperly rated battery
can damage your vehicle.
. Whenever working on or near a 12-volt
battery, always wear suitable eye pro-
tectors (for example, goggles or indus-
trial safety spectacles) and remove
rings, metal bands, or any other jewelry.
Do not lean over the 12-volt battery
when jump starting.
. Do not attempt to jump start a frozen
battery. It could explode and cause
serious injury.
. Your vehicle has an automatic engine
cooling fan. It could come on at any time.
Keep hands and other objects away from
it.
CAUTION
Do not attempt to jump start a hybrid
vehicle as a booster vehicle.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
In case of emergency6-9
JUMP STARTING

6-14In case of emergency
SCE0788
Two-wheel drive models
TOWING RECOMMENDED BY
INFINITI
Two-Wheel Drive (2WD) models
INFINITI recommends that your vehicle be
towed with the driving (rear) wheels off the
ground or place the vehicle on a flat bed
truck as illustrated. The vehicle should only
be loaded onto a flat bed using a winch.
WARNING
If your vehicle needs to be towed, do it with
the rear wheels raised. If the rear wheels areon the ground when towing, the electric
motor may generate electricity. This may
damage the INFINITI Direct Response Hy-
brid
TMSystem components and cause a fire.
CAUTION
.
Never tow automatic transmission mod-
els with the rear wheels on the ground
or four wheels on the ground (forward or
backward), as this may cause serious
and expensive damage to the transmis- sion. If it is necessary to tow the vehicle
with the front wheels raised, always use
towing dollies under the rear wheels.
. When towing rear wheel drive models
with the front wheels on the ground or
on towing dollies: Push the ignition
switch to the ACC or ON position, and
secure the steering wheel in a straight-
ahead position with a rope or similar
device. For models with a steering wheel
lock mechanism: Never secure the steer-
ing wheel by selecting the LOCK posi-
tion. This may damage the steering lock
mechanism.

7-2Appearance and care
In order to maintain the appearance of
your vehicle, it is important to take proper
care of it.
To protect the paint surface, wash your
vehicle as soon as you can:
.after a rainfall to prevent possible
damage from acid rain
. after driving on coastal roads
. when contaminants such as soot, bird
droppings, tree sap, metal particles or
bugs get on the paint surface
. when dust or mud builds up on the
surface
Whenever possible, store or park your
vehicle inside a garage or in a covered
area.
When it is necessary to park outside, park
in a shady area or protect the vehicle with
a body cover.
Be careful not to scratch the paint surface
when putting on or removing the body
cover.WASHING
Wash dirt off the vehicle with a wet sponge
and plenty of water. Clean the vehicle
thoroughly using a mild soap, a special
vehicle soap or general purpose dishwash-
ing liquid mixed with clean, lukewarm
(never hot) water.
CAUTION
. Do not use car washes that use acid in
the detergent. Some car washes, espe-
cially brushless ones, use some acid for
cleaning. The acid may react with some
plastic vehicle components, causing
them to crack. This could affect their
appearance, and also could cause them
not to function properly. Always check
with your car wash to confirm that acid
is not used.
. Do not wash the vehicle with strong
household soap, strong chemical deter-
gents, gasoline or solvents.
. Do not wash the vehicle in direct sun-
light or while the vehicle body is hot, as
the surface may become water-spotted.
. Avoid using tight-napped or rough
cloths, such as washing mitts. Care must be taken when removing caked-on
dirt or other foreign substances so the
paint surface is not scratched or da-
maged.
Rinse the vehicle again with plenty of clean
water.
Inside flanges, seams and folds on the
doors, hatches and hood are particularly
vulnerable to the effects of road salt.
Therefore, these areas must be regularly
cleaned. Make sure that the drain holes in
the lower edge of the door are open. Spray
water under the body and in the wheel
wells to loosen the dirt and wash away
road salt.
Avoid leaving water spots on the paint
surface by using a damp chamois to dry
the vehicle.
WAXING
Regular waxing protects the paint surface
and helps retain new vehicle appearance.
Polishing is recommended to remove built-
up wax residue and to avoid a weathered
appearance before reapplying wax.
An INFINITI retailer can assist you in
choosing the proper product.
CLEANING EXTERIOR

.Wax your vehicle only after a thorough
washing. Follow the instructions sup-
plied with the wax.
. Do not use a wax containing any
abrasives, cutting compounds or clea-
ners that may damage the vehicle
finish.
Machine compounding or aggressive pol-
ishing on a base coat/clear coat paint
finish may dull the finish or leave swirl
marks.
REMOVING SPOTS
Remove tar and oil spots, industrial dust,
insects, and tree sap as quickly as possible
from the paint surface to avoid lasting
damage or staining. Special cleaning
products are available at an INFINITI
retailer or any automotive accessory
stores.
UNDERBODY
In areas where road salt is used in winter,
the underbody must be cleaned regularly.
This will prevent dirt and salt from building
up and causing the acceleration of corro-
sion on the underbody and suspension.
Before the winter period and again in the
spring, the underseal must be checked
and, if necessary, re-treated.
GLASS
Use glass cleaner to remove smoke and
dust film from the glass surfaces. It is
normal for glass to become coated with a
film after the vehicle is parked in the hot
sun. Glass cleaner and a soft cloth will
easily remove this film.
CAUTION
When cleaning the inside of the windows,
do not use sharp-edged tools, abrasive
cleaners or chlorine-based disinfectant clea-
ners. They could damage the electrical
conductors, radio antenna elements or rear
window defroster elements.
WHEELS
Wash the wheels when washing the vehicle
to maintain their appearance.
. Clean the inner side of the wheels when
the wheel is changed or the underside
of the vehicle is washed.
. Inspect wheel rims regularly for dents
or corrosion. Such damage may cause
loss of pressure or poor seal at the tire
bead. .
INFINITI recommends that the road
wheels be waxed to protect against
road salt in areas where it is used
during winter.
CAUTION
Do not use abrasive cleaners when washing
the wheels.
Aluminum alloy wheels
Wash regularly with a sponge dampened in
a mild soap solution, especially during
winter months in areas where road salt is
used. Salt could discolor the wheels if not
removed.
CAUTION
Follow the directions below to avoid stain-
ing or discoloring the wheels:
. Do not use a cleaner that uses strong
acid or alkali contents to clean the
wheels.
. Do not apply wheel cleaners to the
wheels when they are hot. The wheel
temperature should be the same as
Appearance and care7-3

SAI0051
Bracket positions
The illustration shows the location of the
floor mat brackets.
SEAT BELTS
The seat belts can be cleaned by wiping
them with a sponge dampened in a mild
soap solution. Allow the belts to dry
completely before using them.
See “Seat belts” in the“1. Safety —Seats,
seat belts and supplemental restraint
system” section.
WARNING
Do not allow wet seat belts to roll up in the
retractor. NEVER use bleach, dye, or chemi-
cal solvents to clean the seat belts, since
these materials may severely weaken the
seat belt webbing.
MOST COMMON FACTORS CONTRI-
BUTING TO VEHICLE CORROSION
.The accumulation of moisture-retaining
dirt and debris in body panel sections,
cavities, and other areas.
. Damage to paint and other protective
coatings caused by gravel and stone
chips or minor traffic accidents.
ENVIRONMENTAL FACTORS INFLU-
ENCE THE RATE OF CORROSION
Moisture
Accumulation of sand, dirt and water on
the vehicle body underside can accelerate
corrosion. Wet floor coverings will not dry
completely inside the vehicle, and should
be removed for drying to avoid floor panel
corrosion.
Relative humidity
Corrosion will be accelerated in areas of
high relative humidity, especially those
areas where the temperatures stay above
freezing where atmospheric pollution ex-
ists, or where road salt is used.
Appearance and care7-7
CORROSION PROTECTION