bluetooth INFINITI Q50 2021 Infiniti Intouch

BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle Hands-Free Phone System. Use a cellular phone compatible with the system. Visit
www.infinitiusa.com/bluetooth/ to check compat-
ibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle Hands-
Free Phone System is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Hands-Free
Phone System. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
8. Troubleshooting guide
8-15

8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not recognize the con-
nection of a cellular phone.
The system does not receive or make a call. The cellular phone is not compatible with the in-
vehicle Hands-Free Phone System.
Use a cellular phone compatible with the system. Visit
www.infinitiusa.com/bluetooth/ to check compat-
ibility.
The cellular phone is not connected. Check the registration procedure, and then register the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled. Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The fan speed of the heater/air conditioner is
too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming voice volume is too loud/soft. Adjust the volume using >or <-+>on
the steering wheel.
The outgoing voice volume is too loud/soft. Adjust the volume from volume adjustment screen.
“Volume and Beeps settings” (page 2-32)
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle Hands-Free
Phone System. Do not place a cellular phone close to
the seats or your body.
8-16

8. Troubleshooting guide
SymptomPossible cause Possible solution
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth® pairing information
from both the cellular phone and vehicle system
before registering it again.
Phone does not support phonebook download
function. Visit www.infinitiusa.com/bluetooth/ to check
compatibility.
8-18

SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® Audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually.
“Selecting audio source” (page 3-13)
Play, pause, next track, previous track or
play timer does not work. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary and is controlled by the device.
Cannot hear any music/audio being
played back from a connected iPhone®. Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for
iPod® mode.
Cannot hear map turn-by-turn direction
guidance from a connected iPhone®. Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for
iPod® mode.
Cannot receive text message notifications
on the vehicle audio system. Check if “Show Notifications” is enabled on your phone.
Cannot reply to text message notifications
using Siri® Eyes Free. After receiving an incoming text message, follow the on-screen guidance. Push and hold
<
>on the
steering wheel for Siri® Eyes Free operation. After Siri® Eyes Free starts, speak an appropriate
command to reply to the message using Siri® Eyes Free.
8. Troubleshooting guide
8-23

Number
2D map .......................................................... 6-3
3D map .......................................................... 6-5
A
About route guidance .............................. 6-27
Adjusting settings ..................................... 2-12
Android Auto ............................................. 5-22
Apple CarPlay® ......................................... 5-18
Audio jacks for wired headphones ...... 3-50
Audio operation precautions ................... 3-2
Audio operations ...................................... 3-13
Audio system
Steering wheel audio controls .............. 3-12
Automatic map update ........................... 6-63
AUX (auxiliary) input jack ......................... 2-8
Auxiliary (AUX) devices ........................... 3-34
B
Basic operation ......................................... 2-11
Bluetooth® audio ......................... 3-10, 3-31
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Building graphics ......................................... 6-6
C
Canceling route ......................................... 6-33
CD/USB memory device care
and cleaning ............................................... 3-58
Changing map .............................................. 6-8
Changing order of destination
and waypoints ........................................... 6-38
Changing scale of map .............................. 6-7
Clock settings ............................................ 2-32
Compact Disc (CD) player ............ 3-4, 3-22
Compressed Audio
Files (MP3/WMA/AAC) .......................... 3-6
Connecting Bluetooth®
Hands-Free Phone ..................................... 4-4
Connecting to Interactive
Voice Menu ................................................ 5-12
Connections settings ............................... 2-28
Control buttons and functions ............... 2-2
Control buttons and touch
screen display .............................................. 2-2
Current vehicle location .......................... 6-56
Customer assistance .................................. 8-2
D
Deleting stored item ................................ 6-51
Destination setting menu ....................... 6-14Display Settings ........................................ 2-34
Display view bar ........................................ 2-15
Displayed feature ..................................... 2-15
Displaying current vehicle location ........ 6-6
Displaying urgent
traffic information .................................... 6-43
Driver Assistance settings ...................... 5-32
Dual display .................................................. 2-3
During a call ................................................. 4-6
E
Editing route .............................................. 6-36
Editing stored information .................... 6-48
Editing user settings ................................ 5-29
F
Finding address ......................................... 6-18
Finding points of interest ....................... 6-18
Fully customizable
digital environment .................................. 5-29
Functions disabled while driving .......... 2-20
G
Giving voice commands ............................. 7-2
Index
9-1