phone INFINITI Q50 2021 Infiniti Intouch

INFINITI CONSUMER AFFAIRS
DEPARTMENT
For assistance or inquiries about the
INFINITI warranty, service or general ques-
tions, contact the INFINITI Consumer Af-
fairs Department at:
For U.S. customers
1-800-662-6200
For Canadian customers
1-800-361-4792
INFINITI NAVIGATION SYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquiries about the Navi-
gation system, contact the INFINITI NAVI-
GATION SYSTEM HELPDESK at:
.ADDRESS: P.O. Box 1588 Orem, UT
84059-992
.E-MAIL: [email protected]
For U.S. customers
WEB SITE: www.InfinitiNavigation.com
PHONES: 1-888-362-8837
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)For Canadian customers
WEB SITE: www.infiniti.ca.
PHONES: 1-800-361-4792
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)
INFINITI INTOUCHTMSYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquires about INFINITI
InTouchTMsystem, contact INFINITI Owner
Services helpdesk at:
.PHONES: 1-855-444-7244
.E-MAIL: infinitiownerservices@infiniti.
com
For U.S. customers
WEB SITE: www.infinitiusa.com/intouch/
support
For Canadian customers
WEB SITE:
English: www.infiniti.ca/infinitiintouch
French: www.infiniti.ca/infinitiintouch/fr
FOREWORD
Thank you for purchasing an INFINITI
vehicle.
This user’s manual is for INFINITI InTouch
TM
System offered in your INFINITI vehicle.
Operation instructions for the following
systems are included in this manual.
.Audio
.Hands-Free Phone
.Apple CarPlay®
.Android Auto
.INFINITI InTouch
TMServices
.Navigation
.Voice recognition
.Other systems viewable/operable on the
dual display
Please read this manual carefully to ensure
safe operation of INFINITI InTouch
TMSys-
tem.
.Because of possible specification
changes and optional equipment, some
sections of this manual may not apply to
your vehicle.

Table of Contents
1Introduction
How to use this manual ..... 1-2
Safety information ............... 1-3
Regulatory information ..... 1-4
Trademarks ........................... 1-4
Licenses ................................... 1-6
2Getting started
Control buttons and touch
screen display ....................... 2-2
Starting system .................. 2-10
Touch panel operation ..... 2-10
Basic operation .................. 2-11
How to operate dual
display ................................... 2-13
How to view and operate
MENU screen ..................... 2-18
Functions disabled while
driving .................................. 2-20
System settings ................. 2-22
3Audio system
Audio operation
precautions ............................ 3-2
Names and functions of
audio control buttons ...... 3-11
Audio operations ............... 3-13
Mobile Entertainment
System (MES) (if so
equipped) ............................. 3-36
Audio settings .................... 3-57
CD/USB memory device
care and cleaning .............. 3-58
4Hands-Free Phone
Bluetooth® Hands-Free
Phone System ...................... 4-2
5Information and vehicle settings
Information menu ................ 5-2
INFINITI InTouchTM
Services (if so equipped) ... 5-7SiriusXM® Travel Link
(if so equipped) .................. 5-15
Apple CarPlay® ................. 5-18
Android Auto
TM................. 5-22
Siri® Eyes Free .................. 5-26
TomTom Weather
information .......................... 5-27
Fully customizable digital
environment (if so
equipped) ............................. 5-29
Driver Assistance
settings ................................. 5-32
INFINITI Drive Mode
Selector settings (if so
equipped) ............................. 5-34
6Navigation (if so equipped)
Safety information .............. 6-3
Map operation ..................... 6-3
Setting destination ........... 6-14
Route guidance .................. 6-27
Viewing traffic
information .......................... 6-41

Storing a
location/route .................... 6-45
Navigation settings ........... 6-54
General information for
navigation system ............. 6-56
7Voice recognition
Voice recognition .................. 7-2
8Troubleshooting guide
Customer assistance .......... 8-2
System unit ........................... 8-3
Wi-Fi connection (if so
equipped) ............................... 8-4
Audio system ........................ 8-6
Bluetooth® Hands-Free
Phone System .................... 8-15
INFINITI InTouch
TM
Services (if so
equipped) ............................. 8-19
Apple CarPlay® ................ 8-20
Android Auto ...................... 8-21Siri® Eyes Free .................. 8-23
Navigation (if so
equipped) ............................ 8-24
Voice recognition ............... 8-31

1. Introduction
REGULATORY INFORMATION
LASER PRODUCT
Complies with 21 CFR 1040.10 and
1040.11
Complies with 21 CFR Chapter 1, Subchap-
ter J
WARNING
Use of controls or adjustments or perfor-
mance of procedures other than those
specified herein may result in hazardous
radiation exposure.
BLUETOOTH® DEVICES
FCC Regulatory information
Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user’s authority to
operate the equipment.
This device complies with part 15 of the FCC
Rules and Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and (2) this device must accept any interference
received,
including interference that may cause un-
desired operation.
Le présent appareil est conforme aux CNR
d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage,
et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si
le brouillage est susceptible d’en compro-
mettre le fonctionnement.
TRADEMARKS
Apple, iPhone®, iPod®, and iPod touch® are
trademarks of Apple Inc., registered in the
U.S. and other countries. Apple CarPlay® is a
trademark of Apple Inc. Use of the Apple
CarPlay® logo means that a vehicle user
interface meets Apple performance stan-
dards. Apple is not responsible for the
operation of this vehicle or its compliance
with safety and regulatory standards. Please
note that the use of this product with
iPhone® or iPod® may affect wireless
performance.
Bluetooth® is a trademark owned by Blue-
1-4

2. Getting started
CONTROL BUTTONS AND
TOUCH SCREEN DISPLAY
CONTROL BUTTONS AND
FUNCTIONS
INFINITI InTouchTMcontrols the heater and
air conditioner, audio, RearView/Around
View® Monitor, navigation system (if so
equipped), Bluetooth® Hands-Free Phone
etc., by using the upper and lower display,
INFINITI controller, lower display menu
buttons and steering wheel switches.
Designs and button layout may vary de-
pending on the specifications and the model.
Example
Steering wheel switches“Steering wheel switches (Type A)”
(page 2-6)
“Steering wheel switches (Type B)”
(page 2-7)
USB (Universal Serial Bus) connection
ports and AUX (auxiliary) input jack (if so
equipped)
The location of USB connection ports
and AUX input jack (if so equipped) may
vary depending on the specifications
and the model.
“USB (Universal Serial Bus) con-
nection ports and AUX (auxiliary)
input jack” (page 2-8)
“USB connection ports” (page 2-9)
Dual display“Dual display” (page 2-3)
INFINITI controller“INFINITI controller (Type A)”
(page 2-4)
“INFINITI controller (Type B)”
(page 2-5)
2-2

2. Getting started
(models with
Around View® Monitor system)
Push to view the Around View® Moni-
tor screen.
Refer to the vehicle Owner’s Manual for
details.
Push and hold to control the brightness.
“Screen settings” (page 2-34)
<
> (models without Around View®
Monitor system)
Push for brightness control. Push and
hold to turn the display on/off (for the
upper and lower displays).
“Screen settings” (page 2-34)
<>
Push to go back to the previous screen.

Push to enter the selected item.
Models with navigation system:
If this button is pushed while a map is
displayed, the shortcut menu is shown
on the upper display.
“Shortcut menu” (page 2-13)
Models without navigation system:
If this button is pushed when no item is
selected, the shortcut menu is shown on the upper display.
“Shortcut menu” (page 2-13)
Center dial/Slide switch
Slide or turn to select an item on the
upper display or to adjust a setting
(volume, brightness, etc.).
Models with navigation system:
While the map screen is displayed,
adjust the map scale by turning the dial.
“Changing scale of map” (page 6-7)
While the map screen is displayed, scroll
the map screen by sliding the switch.
“Moving map” (page 6-6)
INFO:
While Apple CarPlay® or Android Auto
screen is displayed on the upper display,
<
/OK>, <>and Center dial/Slide
switch can operate Apple CarPlay® or
Android Auto screen.
“Apple CarPlay®” (page 5-18)“Android AutoTM” (page 5-22)
STEERING WHEEL SWITCHES
(Type A) (if so equipped)
The steering wheel switches mainly control
the upper display (volume adjustment,
menu selection, voice recognition, Hands-
Free Phone).
<> (BACK)
Push this switch during a setting opera-
tion to return to the previous screen.

Tilt to select an item on the screen. Push
to enter the selected item.
Audio operations are possible by tilting
the switch.
“Steering wheel mounted audio
control (Type A)” (page 3-12)
2-6

Models with navigation system:
When this switch is pushed while a map
is displayed, the shortcut menu is shown
on the upper display.
“Shortcut menu” (page 2-13)
Models without navigation system:
When this switch is pushed when no
item is selected, the shortcut menu is
shown on the upper display.
“Shortcut menu” (page 2-13)
<-+> (Volume control)
Push to adjust the volume.
<> (TALK)
Push to use the Voice Recognition
System.
“Giving voice commands”
(page 7-2)
Pushing and holding this switch will
allow various operations depending on
the conditions.
- While using the Voice Recognition
System, exit the voice recognition ses-
sion.
“Giving voice commands”
(page 7-2)
- When Apple CarPlay® or Android
Auto is active, start a Siri® or Google Assistant session.
“Siri® operation” (page 5-19)“Google AssistantTMoperation”
(page 5-24)
- When your iPhone® is connected to
in-vehicle system via Bluetooth® with
Apple CarPlay® not used, Siri® Eyes
Free is activated.
“Siri® Eyes Free” (page 5-26)
- When the Voice Recognition System,
Apple CarPlay® and Android Auto is not
used with no Bluetooth® device con-
nected, the Bluetooth® connection
screen is displayed.
“Setting devices” (page 2-28)
<> (PHONE)
Push to display the Hands-Free Phone
operation screen.
When you receive a phone call, push this
switch to answer the call.
“4. Hands-Free Phone”
Pushing and holding this switch will
start a voice recognition session for
making a phone call.
STEERING WHEEL SWITCHES
(Type B) (if so equipped)
The steering wheel switches mainly control
the upper display (volume adjustment,
menu selection, voice recognition, Hands-
Free Phone).
<> (BACK)
Push this switch during a setting opera-
tion to return to the previous screen.

Tilt to select an item on the screen. Push
to enter the selected item.
Audio operations are possible by tilting
the switch.
“Steering wheel mounted audio
control (Type B)” (page 3-12)
2. Getting started
2-7

2. Getting started
When this switch is pushed while a map
is displayed, the shortcut menu is shown
on the upper display.
“Shortcut menu” (page 2-13)
<-+>(Volume control)
Push to adjust the volume.
<> (TALK)
Push to use the Voice Recognition
System.
“Giving voice commands”
(page 7-2)
Pushing and holding this switch will
allow various operations depending on
the conditions.
- While using the Voice Recognition
System, exit the voice recognition ses-
sion.
“Giving voice commands”
(page 7-2)
- When Apple CarPlay® or Android
Auto is active, start a Siri® or Google
Assistant session.
“Siri® operation” (page 5-19)“Google AssistantTMoperation”
(page 5-24)
- When your iPhone® is connected to
in-vehicle system via Bluetooth® with
Apple CarPlay® not used, Siri® Eyes Free is activated.
“Siri® Eyes Free” (page 5-26)
- When the Voice Recognition System,
Apple CarPlay® and Android Auto is not
used with no Bluetooth® device con-
nected, the Bluetooth® connection
screen is displayed.
“Setting devices” (page 2-28)
<> (PHONE)
Push to display the Hands-Free Phone
operation screen.
When you receive a phone call, push this
switch to answer the call.
“4. Hands-Free Phone”
Pushing and holding this switch will
start a voice recognition session for
making a phone call.
USB (Universal Serial Bus) CON-
NECTION PORTS AND AUX (aux-
iliary) INPUT JACK (if so equipped)
The vehicle is equipped with USB connection
ports and an AUX input jack. When con-
nected, the in-vehicle audio system can play
audio contents from the compatible device.
The USB connection ports and the AUX
input jack are located in the center console
box.
AUX (Auxiliary) input jack:
Connect an audio player that accepts a
1/8 in (3.5 mm) TRS connector (such as
an MP3 player etc.) to play music.
USB connection port:
Connect a compatible device to play
media such as an iPod® or a USB
memory device.
Connect an iPhone® or an Android
phone to use Apple CarPlay® or An-
droid Auto.
USB connection port (for USB Type-C
only):
Connect a compatible device to play
media such as an iPod® or a USB
memory device.
2-8

Connect an iPhone® or an Android
phone to use Apple CarPlay® or An-
droid Auto.
NOTE:
. Refer to your AUX and USB device
manufacturer’s owner information re-
garding the proper use and care of the
device.
. The USB connection ports can be used
for charging the connected USB device
(maximum output up to 5 volts, 2.4 A).
For USB connection port (for USB Type-
C only), maximum output is up to 5
volts, 3.0 A. The USB device will be
charged continuously while the ignition
switch is in the “ACC” or “ON” position.
Some USB devices cannot be charged
according to their specifications.
. Cables made by Apple Inc. should be
used to connect electronic devices mar-
keted by Apple Inc.
USB CONNECTION PORTS (if so
equipped)
The vehicle is equipped with USB connection
ports. When connected, the in-vehicle audio
system can play audio contents from the
compatible device. USB connection ports are located on the
center console or the lower part of the
instrument panel.
USB connection port (for USB Type-C
only):
Connect a compatible device to play
media such as an iPod® or a USB
memory device.
Connect an iPhone® or an Android
phone to use Apple CarPlay® or An-
droid Auto.
USB connection port:
Connect a compatible device to play
media such as an iPod® or a USB
memory device.
Connect an iPhone® or an Android
phone to use Apple CarPlay® or An-droid Auto.
NOTE:
. Refer to your USB device manufac-
turer’s owner information regarding
the proper use and care of the device.
. The USB connection port can be used for
charging the connected USB device
(maximum output up to 5 volts, 2.4 A).
For USB connection port (for USB Type-
C only), maximum output is up to 5
volts, 3.0 A. The USB device will be
charged continuously while the ignition
switch is in the “ACC” or “ON” position.
Some USB devices cannot be charged
according to their specifications.
. Cables made by Apple Inc. should be
used to connect electronic devices mar-
keted by Apple Inc.
2. Getting started
2-9

2. Getting started
Example
While the current vehicle location is dis-
played on the map screen, push
on the INFINITI controller or the steering
wheel to display the shortcut menu on the
upper display.
INFO:
Touching [
] on the map screen will also
display the shortcut menu.
Available option menus may vary depending
on models and specifications.
The following options are available.
. [Steering Assist]
Refer to the vehicle Owner’s Manual.
. [TURN ALC ON]/[TURN ALC OFF]
Refer to the vehicle Owner’s Manual.
. [Audio Source]
“Selecting audio source” (page 3-13)
. [Audio List]
“Audio main operation” (page 3-13)
. [Call History]
“Making a call” (page 4-5)
. [Phonebook]
“Making a call” (page 4-5)
. [Cancel Route]
“Canceling Route” (page 6-33)
. [Points of Interest]
“Finding points of interest”
(page 6-18)
. [Save Location]
“Storing location by moving map”
(page 6-46)
. [Split Map Views]
“Changing display view”
(page 2-15)
. [Customize This Menu]
Edit items to be displayed in the shortcut
menu.
— [Change Menu Order] Change the order in which shortcut
menu items are shown. Touch and
drag the item to the position in the list
where you wish to insert it. — [Edit Menu Items]
Select items to be displayed in the
shortcut menu.
While scrolling the map screen, push on the INFINITI controller or the
steering wheel to display the following
options.
. [New Destination]
“Setting point on map” (page 6-25)
. [Add to Route]
“Setting destination or waypoint”
(page 6-37)
. [Nearby POIs]
“Finding points of interest”
(page 6-18)
. [Save Location]
“Storing location by moving map”
(page 6-46)
2-14