INFINITI Q50 2021 Warranty Information Booklet

82021 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
EMISSION DEFECTS WARRANTY
WHAT IS COVEREDInfiniti1 warrants that your vehicle was
designed, built and equipped to conform at the
time of sale with all applicable United States
emission standards.
This warranty covers any repairs needed to
correct defects in materials or workmanship
which would cause your vehicle not to meet
these standards.
WHAT IS COVERED UNDER THE
DEFECTS WARRANTY
Covered components are listed below under
the caption “WARRANTY PARTS LIST.”
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
HOW LONG IS THE WARRANTYThis warranty is for 4 years or 60,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Additionally, the engine control module/
onboard diagnostic device and catalytic
converter(s) listed below and indicated by an
“
” under the caption “Warranty Parts List”
are covered for 8 years or 80,000 miles,
whichever occurs first.
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThe Emissions Performance Warranty applies
to your 2021 Infiniti vehicle ONLY when both
of the following occur.
1. The vehicle fails to meet applicable emissions
standards as judged by an emissions test
approved by the Environmental Protection
Agency (EPA).
2. This failure results or will result in some
penalty to you, such as a monetary fine or
the denial of the right to use your vehicle,
under local, state or federal law.
For example, if your state requires an EPA
approved yearly vehicle inspection before
you receive a renewed license, this warranty
applies to your vehicle. In areas where there
is no approved test program, this warranty
does not apply.
WHAT IS COVERED AND FOR HOW LONG
UNDER THE PERFORMANCE WARRANTY
Infiniti
1 warrants that it will remedy any non-
conformity in your vehicle which causes it to
fail an approved emissions test during the first
24 months or 24,000 miles, whichever occurs
first. The warranty begins the date the vehicle
is delivered to the first retail buyer or put into
use, whichever is earlier. Additionally, failure of an approved emissions
test resulting from the failure of those parts
listed below under the caption “Warranty Parts
List” are covered by the Emissions Defects
Warranty described above.
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES
These warranties do not cover:
1. Normal maintenance, service and parts
replacement as outlined in the emissions
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:

•• Failure to perform required emission
control maintenance as outlined in your
Owner’s Manual.

•• Misuse, accident or modification.

•• Improper adjustment or installation
of parts during the performance of
maintenance services.

•• Tampering with or disconnecting any part
affecting vehicle emissions.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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9
•• Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
3. In the case of the Performance Warranty, the
use of any part not certified in accordance
with Federal requirements which is defective
or not equivalent from an emissions
standpoint to the original equipment part.
4. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing an EPA approved emissions test if
such failure is found not to be covered.
5. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts. LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the vehicle to an authorized Infiniti
retailer in the United States at your expense.
You must also maintain your vehicle as outlined
in the maintenance instructions in your
Owner’s Manual.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of
an EPA approved emissions test. You must
provide proof of this failure when making your
claim.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you.
The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a non-Infiniti
certified part but EPA certified part for
maintenance or repair.
2021 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
(Continued on next page)
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10
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 17 of this booklet.
MAINTENANCE RECORDS
Receipts covering the performance of regular
maintenance should be kept in the event
questions arise concerning maintenance. The
receipts should be transferred to subsequent
owners.
IF YOU HAVE QUESTIONSYou may obtain further information
concerning these warranties by following the
procedure outlined in the “INFINITI OWNER
SATISFACTION & ASSISTANCE” section of
this booklet. In the case of the Performance
Warranty, you may also contact or report any
violations to the Office of Transportation and
Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection
Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C.
20460.
OTHER OBLIGATIONSInfiniti does not authorize any person to create
for it any other warranty, obligation or liability
in connection with this vehicle.
WARRANTY PARTS LIST
•• Fuel injection system
Engine control module/onboard diagnostic
device
•• Oxygen sensor(s)
•• Mass air flow sensor
•• Intake manifold
•• Throttle body
Catalytic converter(s)
•• Exhaust manifold
•• Exhaust tube from manifold to catalytic
converter
Front exhaust tube with catalytic converter
•• Camshaft position sensor(s)
•• Crankshaft position sensor(s)
•• Spark plugs, ignition coils and wires
•• Evaporative emission control system
•• Fuel filler neck restrictor and check valve
•• Fuel tank and filler cap
•• Positive crankcase ventilation system Exhaust manifold with catalytic converter
permanently attached
•• Intake manifold collector
•• Exhaust gas recirculation (EGR) control
system
•• Hoses, clamps, fittings, tubing, sealing
gaskets or devices, and mounting hardware
used in above systems
•• Vacuum and temperature sensitive valves
and switches used in above systems
• Electronic sensors and controls used in
above systems
The Emission Performance or Defect Warranty
may be subject to future governmental
administrative action. Infiniti reserves the
right to change the terms of the warranty to
be consistent with these actions. See your
retailer for information regarding possible
changes.
o = Long Term Federal Emission Parts covered for 96 months/or 80,000 miles.
2021 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES
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112021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
The following statement is required to be
provided by regulations of the California Air
Resources Board.
YOUR WARRANTY RIGHTS AND
OBLIGATIONS
The California Air Resources Board is pleased
to explain the emission control system
warranty on your 2021 vehicle. In California,
new motor vehicles must be designed, built
and equipped to meet the State’s stringent
anti-smog standards. Infiniti
2 must warrant
the emission control system on your vehicle
for the periods of time listed below provided
there has been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system may include
parts such as the fuel-injection system, the
ignition system, catalytic converter and
engine computer. Also included may be hoses,
belts, connectors and other emission-related
assemblies.
Where a warrantable condition exists, Infiniti
will repair your vehicle at no cost to you
including diagnosis, parts and labor.
MANUFACTURER’S WARRANTY
COVERAGE
For 4 years or 60,000 miles (whichever occurs
first):
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will
be made by Infiniti to ensure that your
vehicle passes the inspection. This is your
emission control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle
is defective, the part will be repaired or
replaced by Infiniti. This is your short-
term emission control system DEFECTS
WARRANTY.
For 7 years or 70,000 miles (whichever occurs
first):
If an emission-related part listed in this
warranty booklet specially noted with
coverage for 7 years or 70,000 miles is
defective, the part will be repaired or replaced
by Infiniti. This is your long term emission
control system DEFECTS WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. Infiniti
recommends that you retain all receipts
covering maintenance on your vehicle, but
Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your
vehicle to an Infiniti retailer as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
(Continued on next page)
1
These warranties apply to all 2021 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, or Washington only.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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122021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
As the vehicle owner, you should also be aware
that Infiniti may deny you warranty coverage if
your vehicle or a part has failed due to abuse,
neglect, improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you should
contact Infiniti’s Consumer Affairs Department
at 1-800- 662-6200 or the California Air
Resources Board at 9528 Telstar Avenue, El
Monte CA 91731.
The following is Infiniti’s¹ new vehicle emission
control warranty statement for vehicles
certified for sale in California and sold for
registration as a new vehicle in California,
Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island, Vermont,
or Washington only.EMISSIONS DEFECTS WARRANTY
WHAT IS COVEREDInfiniti1 warrants that your vehicle was
designed, built and equipped to conform with
all applicable requirements of the California
Air Resources Board. This warranty covers
any part which affects applicable regulated
emission(s).
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED.”
HOW LONG IS THE WARRANTYThis warranty is for 4 years or 60,000 miles,
whichever occurs first. Additionally, the
components listed under the caption “Long-
Term Emission System Defects Warranty Parts
List” are covered for 7 years or 70,000 miles,
whichever occurs first, except that the catalytic
converter(s) and engine control module (ECM)
are warranted for 8 years or 80,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Some items require scheduled replacement
before 60,000 miles. These items are
warranted only up to the replacement interval.
The replacement intervals are outlined in the
maintenance instructions in your Owner’s
Manual.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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132021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
(Continued on next page)
LONG-TERM EMISSION SYSTEM DEFECTS
WARRANTY PARTS LIST
Air/Fuel Ratio Sensor
EGI Wiring Harness
Fuel Injector
Fuel Pressure Sensor
Fuel Tank
High-Pressure Fuel Pump
Intake ManifoldIntake Manifold CollectorKnock SensorOxygen Sensor, Rear
Throttle BodyTurbocharger
VCR Actuator Assembly
VCR Control Module
VTC Control Module
VTC Oil Control Valve
Water Bypass Control Vavle
Catalytic Converter°
Engine Control Module°
Exhaust Manifold with Catalytic
Converter°
Front Exhaust Tube with Catalytic
Converter°
Q50 XX XXXXXXX XXX X
Q60 XX XXXXXXX XXX X
QX50 XXXXXXX XXXXXX XXXX
QX80 XX XX X XXX
For information on additional models, please see your Infiniti retailer for details
°Long Term Federal Emission Parts covered for 96 months or 80,000 miles.
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142021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThis warranty applies to your 2021 Infiniti
vehicle only if it fails to pass a California “smog
check” test or equivalent.
WHAT IS COVERED AND FOR HOW
LONG
Infiniti warrants that if your vehicle fails to
pass a California “smog check” test, it will make
the necessary repairs so that your vehicle will
pass. This warranty is for 4 years or 60,000
miles, whichever occurs first. The warranty
begins the date the vehicle is delivered to the
first retail buyer or the date it is first put in to
service, whichever is earlier.
Exceptions to this warranty are listed below
under the caption “ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:
1. Normal maintenance, service and parts
replacement as outlined in the emission
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:

•• Lack of performance of required emission
control maintenance as outlined in your
Owner’s Manual.

•• Misuse, accident or modification.
••
Improper adjustment or installation
of parts during the performance of
maintenance (non-warranty) services.

•• Tampering with or disconnecting any part
affecting vehicle emissions.

•• Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
3. In the case of the Performance Warranty,
the use of any non-Infiniti part not certified
in accordance with Federal requirements
which is defective or not equivalent from
an emissions standpoint to the original
equipment part.
4. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.
5. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing a California “smog check” test if such
failure is found not to be covered. LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
(Continued on next page)
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15
WHAT YOU MUST DO
In order to obtain warranty service you
must deliver the vehicle to any authorized
Infiniti retailer in the United States at your
expense. You are responsible for the required
maintenance on your vehicle as outlined in
the maintenance instructions in your Owner’s
Manual. Infiniti recommends that you retain all
receipts covering maintenance on your vehicle,
but Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of a
“smog check” test. You must provide proof of
this failure when making your claim in order to
avoid additional “smog check” test charges.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim, unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you. The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a certified part for
maintenance or repair.
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 17 of this booklet. No warranty claim
will be denied solely because a non- Infiniti
part was used for maintenance or repair.
CALIFORNIA VEHICLE INSPECTION
PROGRAM
Under this program, if your vehicle fails a “smog
check” test, you may choose to have diagnosis
of the failure and repairs made at an Infiniti
retailer or at another service facility. If the
inspection failure is the result of a condition
covered by these warranties, you must take
your vehicle to an Infiniti retailer for warranty
repairs. This includes parts, labor and diagnosis.
You must pay for diagnostic costs if performed
at another service facility except in the case of
emergency repairs as outlined below. You must pay for all diagnostic and repair costs
of an inspection failure as required by law if the
failure was caused by conditions not covered
by these warranties. If the failure is the result
of a combination of conditions, you must pay
for only the diagnostic and repair costs related
to items not covered by these warranties.
After the 4 years/60,000 mile performance
warranty has passed, a “smog check” test
failure due to a defect in a part which is
warranted for 7 years/70,000 miles is
covered.
EMERGENCY REPAIRS
In case of an emergency, when an authorized
Infiniti retailer is not reasonably available,
warranty repairs may be performed at any
service facility or by the owner using any
replacement parts. Infiniti will reimburse you
for such repairs, including diagnosis, up to
the amount of Infiniti’s suggested retail price
for parts and labor charges based on Infiniti’s
recommended time allowance for the warranty
repair and the geographically appropriate
hourly labor rate. A part not being available
or a repair not being complete within 30 days
also constitutes an emergency. You must
take the replaced part and paid receipts to an
authorized Infiniti retailer for repayment in
such emergency situations.
2021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
(Continued on next page)
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162021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
MAINTENANCE RECORDS
Receipts covering the performance of regular
maintenance are not required but should be
kept in the event questions arise concerning
maintenance. The receipts should be
transferred to subsequent owners.
IF YOU HAVE QUESTIONS
You may obtain further information
concerning these warranties by following the
procedure outlined in the “INFINITI OWNER
SATISFACTION & ASSISTANCE” section of
this booklet. You may also contact or report
any violations to the Office of Transportation
and Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection
Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C.
20460 or the Chief, Mobile Source Division,
Air Resources Board, 9528 Telstar Ave., El
Monte, CA. 91731.
OTHER OBLIGATIONS
Infiniti does not authorize any person to create
for it any other warranty, obligation or liability
in connection with this vehicle. The Emission Warranty for 2021 vehicles
certified for sale in California may be subject
to future administrative or judicial action. As a
result, this warranty may be changed. Infiniti
will make those changes required by future
law, regulation, or judicial or administrative
action. In addition, Infiniti reserves the right
to change the terms of the warranty to be
consistent with these actions.
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17RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS
RECOMMENDATION FOR
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
To assure best results and to maintain the
original quality built into the emission control
systems, it is recommended that parts and
accessories supplied by Infiniti for use on
Infiniti vehicles be used when servicing or
repairing the systems.
THE WARRANTY OBLIGATIONS ARE NOT
DEPENDENT UPON THE USE OF ANY
PARTICULAR BRAND OF REPLACEMENT
PARTS AND THE OWNER MAY ELECT TO
USE NON-GENUINE INFINITI PARTS FOR
REPLACEMENT PURPOSES.
The use of replacement parts which are not
equivalent to genuine Infiniti parts may reduce
the effectiveness of the emission control
system.
Therefore, if it becomes necessary to use other
than genuine Infiniti parts, the owner should
assure himself that such parts are warranted
by their manufacturer to be equivalent in
quality to genuine Infiniti parts. MAINTENANCE, REPLACEMENT OR
REPAIR OF THE EMISSION CONTROL
DEVICES AND SYSTEMS MAY BE
PERFORMED BY ANY AUTOMOTIVE
REPAIR ESTABLISHMENT OR INDIVIDUAL
USING ANY EQUIVALENT REPLACEMENT
PA R T.
HOWEVER, UNLESS OTHERWISE
AUTHORIZED BY LAW, WARRANTY
SERVICE MUST BE PERFORMED BY AN
AUTHORIZED INFINITI RETAILER.
The emission standards may be satisfied by
having the vehicle inspected periodically and
by following the requirements outlined in
the Emission Control System Maintenance
Schedules in your Owner’s Manual.
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