ignition INFINITI Q50 HYBRID 2016 Roadside Assistance Guide

Table of Contents
FOREWORD
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
INFINITI EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
1. ABOUT THE INFINITI Q50 HYBRID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5
1-1 Q50 HYBRID IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–61-1.1 EXTERIOR AND ENGINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6
1-1.2 INTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7
1-2 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
1-3 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9
2. BASIC HIGH-VOLTAGE INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1 BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1.1 12-VOLT BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.2 HIGH-VOLTAGE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-2 HIGH-VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11
2-3 HIGH-VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
2-4 HIGH-VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13 2-4.1 WARNING LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13
3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14 3-1 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14
3-1.1 PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL. . . RAG–15
3-1.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-1.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-2 INDICATIONS THE HIGH-VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-3 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-4 TURNING OFF THE IGNITION SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-5 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-6 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
3-7 HIGH-VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
RAG–3

3-4 Turning OFF the Ignition Switch
1. Check the READY indicator status. If it is ON, the high-voltage system is active.
2.

Press the ignition switch once to turn OFF the high-
voltage system. Then verify whether the READY indicator is OFF.
3.
If possible, keep the Infiniti Intelligent Key at least
5 meters (16 feet) away from the vehicle to prevent
accidentally turning ON the hybrid system while the
roadside assistance is in progress.
3-5 Water Submersion DANGER
Damage level of submerged vehicle may not be apparent. Handling a submerged
vehicle
without appropriate Personal Protective Equipment (PPE) will result in serious
injury or death from electrical shock. •
The ignition switch of the submerged vehicle must be turned OFF first, if possible.
Then
the vehicle must be completely out of the water and drained to avoid electrical
shock.
• If the vehicle is in the water, to avoid electrical shock NEVER touch the high-voltage
components,
harnesses or service plug. PPE must always be worn when touching or
working on high-voltage components.
Only first responders wearing appropriate Personal Protective Equipment (PPE) should shut down the vehicle.
After shut down, standard towing/recovery procedures can be used. Refer to 4-3 Towing (RAG–24)
. ACC
LOCK
(OFF)
ON
AAYIA0321ZZ AAYIA0340ZZ
RAG–17

4. Roadside Assistance
4-1
Jump Starting
To start the hybrid system with a booster battery, the instructions and precautions below must be followed. If done incorrectly, jump starting can lead to a 12-volt battery explosion, resulting in severe
personal

injury or death. It could also damage your vehicle.
Jump starting provides power to the 12-volt system to allow the electrical systems to operate. The electrical
systems must be operating to allow the high-voltage battery to be charged. Jump starting does not charge
the high-voltage battery.
Discharged 12-volt battery may cause the following issues: • The instrument cluster cannot be displayed while the ignition switch is turned ON. (The hybridsystem cannot start.)
• Headlamps, horn, etc. are weak. • To avoid electrical shock, the high-voltage battery CANNOT be jump started.
•

Explosive hydrogen gas is always present in the vicinity of the 12-volt battery. Keep all
sparks and flames away from the 12-volt battery. Make sure the vent tube is mounted.
• Do not allow battery fluid to come into contact with eyes, skin, clothing or painted surfaces. Battery fluid is a corrosive sulfuric acid solution that can cause severe burns. If
the fluid comes into contact with anything, immediately flush the contacted area with
water.
• The booster battery must be rated at 12 volts. Use of an improperly rated battery can damage the vehicle.
• Whenever working on or near a 12-volt battery, always wear suitable eye protectors (for example, goggles or industrial safety spectacles) and remove rings, metal bands, or any
other jewelry. Do not lean over the 12-volt battery when jump starting.
• Do not attempt to jump start a frozen battery. It could explode and cause serious injury.
• Q50 HYBRID is equipped with an automatic cooling fan. It could come on at any time. Keep hands and other objects away from it.
• Always follow the jump starting instructions below. Failure to do so could result in damage to the charging system and cause personal injury.
RAG–20

4-1.1 Jump Starting Procedures
NO
TE:
Jumper cable connections under the hood of the Q50 HYBRID are not connected directly to
a battery. They are connected to chassis ground and a fuse box terminal. Refer to the
following instructions and the above illustration.
1. If the booster battery is in another vehicle (A) , position the two vehicles (A and B) to bring the12-volt battery and fuse box into close proximity to each other.
DO NOT allow the two vehicles to touch.
2. Apply the parking brake. Move the selector lever the P (Park) position. Switch off all unnecessary electrical systems (headlights, heater, air conditioner, etc.) .
3. Remove fuse box cover on the Q50 HYBRID and connect jumper cables in the sequence as illustrated () .
For models with a steering wheel lock mechanism:
If the 12-volt battery is disconnected or discharged, the steering wheel will lock and cannot be
turned. Supply power using jumper cables before pushing the ignition switch and disengaging
the steering lock. • Always connect positive (+) to positive (+) and negative (-) to body ground (for example,
as
illustrated) , not to the 12-volt battery.
• Make sure the jumper cables do not touch moving parts in the engine compartment and that the cable clamps do not contact any other metal.
• If the hybrid system does not start right away, push the ignition switch to the OFF position and wait ten (10) seconds before trying again.
4. Start the engine of the booster vehicle (A) and let it run for a few minutes.
5. Start the hybrid system of the vehicle being jump started (B) . A
3
3 B
4
42
2 1
1
AAYIA0219ZZ
RAG–21

6. After starting the hybrid system, carefully disconnect the negative cable and then the positive
cable () .
7. Reinstall the fuse box cover.
NOTE:
If it is not possible to turn the hybrid system ON by following this procedure, it is
recommended you contact an INFINITI retailer immediately.
4-1.2 Shift Selector Lever Lock Release
If the 12-volt battery is low or discharged, the selector lever cannot be moved from the Park (P) position. If a
booster battery is not available, the selector lever lock can be manually released. To manually release the
selector lever lock, perform the following procedure: 1. Push the ignition switch to the LOCK or OFF position.
2. Apply the parking brake.
3. Remove the shift lock cover (A) using a suitable tool.
4. Push down the shift lock (B) as shown in the illustration.
5. Push the selector lever button (C) and move the selectorlever to the Neutral (N) position (D) while holding down
the shift lock. A
B C
D
AAYIA0256ZZ
RAG–22

4-3.2 Towing Guidelines
Infiniti
strongly recommends that Q50 HYBRID be towed with the driving (rear) wheels off the ground or
that a dolly be used as illustrated. • Never tow with the rear wheels on the ground or four (4) wheels on the ground (forward
or
backward) , as this may cause serious and expensive damage to the motor.
• Never tow AWD models with any of the wheels on the ground as this may cause serious and expensive damage to the powertrain.
• Transport the vehicle only after turning the ignition switch OFF.
• Safety chains or cables must be attached only to the vehicle recovery hook or main structural members of the vehicle. Otherwise, the vehicle body will be damaged.
• Do not use the vehicle tie down hook to free a vehicle stuck in sand, snow, mud, etc.
• Never tow a vehicle using the vehicle tie down hook or recovery hook.
• Always pull the cable straight out from the front of the vehicle. Never pull on the vehicle at an angle.
• Pulling devices should be routed so they do not touch any part of the suspension, steering, brake, high-voltage or cooling systems.
• Pulling devices such as ropes or canvas straps are not recommended for use in vehicle towing or recovery.
RAG–25

Perform vehicle towing by holding up drive (rear) wheels or on flatbed in order to prevent secondary
damage
from voltage generated by the motor. In addition, turn the ignition switch OFF when towing the
vehicle. Refer to the following illustrations:
2WD models
AWD models
NOTE:
It is also permissible to transport the Q50 facing rearward on a flatbed. If the vehicle cannot be
placed in Neutral, a P (Park) release procedure may be required. Refer to 4-1.2 Shift Selector
Lever

Lock Release (RAG–22) . AAYIA0402ZZ
AAYIA0414ZZ
RAG–26

5-2 Remove Service Plug
DANGER
• Do not remove the service plug without always wearing appropriate Personal
Protective Equipment (PPE) to help protect the responder from serious injury or death
by electrical shock.
• Immediately cover the service plug socket with insulated tape. The high-voltage
battery
retains high-voltage power even when the service plug is removed. To avoid
electric shock, NEVER touch the terminals inside the socket. To avoid unintended reinstallation and risk of electrical shock and severe personal injury
or

death, the service plug should be securely stored away from the vehicle while the vehicle
is in storage.
NOTE: Before disconnecting the 12-volt battery terminal, if necessary, lower the windows, adjust
the steering column, adjust the seats, unlock the doors, etc. Once 12-volt battery is
disconnected, power controls will not operate.
1. If possible, check the READY indicator status in the instrument cluster. If it is on, the high-
voltage

system is active.
2. Place the shift selector in the Park (P) position.
3. Push the ignition switch once to turn OFF the high-voltage system. Then verify whether the READY
indicator is off.
If the READY indicator does not turn off, continue to
step 4. AAYIA0191ZZ
LOCK
ACC
(OFF)
ON
AAYIA0192ZZ
RAG–33

c. trunk open request switch (located above
license plate)*. Method
Shift Selector Position Ignition Switch Status
a
P or N Any
b POFF
c* Any Any
* You must have the Infiniti Intelligent Key within approximately 1 meter (3 feet) range of trunk request switch
to use the trunk open request switch function.
NOTE:
If the electrical release does not work, the trunk will have to be forced open.
6. Open the 12-volt battery service access cover.
7. Disconnect negative (-) battery cable and cover it withinsulated tape. AAYIA0194ZZ
AAYIA0195ZZ
AAYIA0196ZZ
RAG–35