key INFINITI Q50 HYBRID 2017 Warranty Information Booklet

ROADSIDE ASSISTANCE
As part of theInfiniti Total Ownership Experience ® ,
Roadside Assist ance is available to you, 24 hours a day,
365 days a year, for emer gency roadsideassistance
should the need arise for any of the following items:
●Mechanical Breakdown
●Flat Tire
●Accident/Collision (One-way tow – loaner vehicle not
included)
●Out of Gas
●Lock-out service
●Dead 12V Battery
All Roadside Assist ance services are provided exclu-
sively by Cross-Country Motor Club, Inc., Boston,
Massachusetts 02155, except in Alaska, California,
Oregon, Wisconsin and Wyoming, where services are
provided by Cross-Country Motor Club of California,
Inc., Boston, Massachusetts 02155.
HOW TO USE ROADSIDE ASSISTANCE
Should one of the disablements listed above occur,
simply call the toll free number, 1-800-662-6200, and
advise the Roadside Assistance Representative of your
name, the vehicle identification number (VIN) of your
car, your location, and the nature of the problem. (When
travelling in Canada call 1-800-835-0221.) The VIN can
be found imprinted on a plate affixed to the upper
dashboard on the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total Ownership
® Program card which will be sent to you approximately
6 weeks after purchase of your new Infiniti.
COVERAGE
Roadside Assistance is provided for all Infiniti vehicles
from the date the vehicle is delivered to the first retail
buyer or otherwise put into use, whichever is earlier, for
a period of 48 months, without regard to mileage.
Roadside Assistance is available to an yone operating
the Infiniti vehicle with the authorization of the owner.
[For purpose of Roadside Assist ance benefits, “owner”
includes the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle for the
time remaining on the original Infiniti new vehicle lim-
ited warranty coverage period. Roadside Assistance is
available throughout the Continental United States and
Canada.
ON-SITE AND TOWING SERVICE
Depending on the type of vehicle problem you are expe-
riencing, the R oadside Assistance Represent ative will
determine the appropriate roadside assistance and/or
flatbed (towing) service to be dispatched. In most
cases, minor disablement services such as flat tire
change, lock-out service, out-of-gas delivery, etc., can
be performed onsite so that you can be on the road
again as soon as possible. There is no charge for the
dispatch of onsite or towing service. Any charges for the
replacement of keys, gas or non-warranty items will be
your responsibility at the time of the repair or service.
Whenever possible, flatbed (towing) service will be dis-
patched for mechanical disablements or accident/ col-
lisions which render the vehicle inoperative. There is no
charge for the towing service. Roadside Assistance will
arrange to transport the vehicle to the nearest Infiniti
retailer , if one is located within 250 miles, or to another
authorized alternate service facility. Warranty covered repairs will be provided for under the terms of the appli-
cable express Infiniti limited warranty. However, any
nonwarranty or accident/collision repairs will be your
responsibility.
NOTE:
You may be required to sign a receipt at the time of
disablement to acknowledge receipt of the Roadside
Assistanc
e service rendered.
EXCLUSIONS
Roadside Assistance is not a warrantyand is not pro-
vided under any Infiniti or Nissan warranty, butisa
service which is provided to you as part of the Infiniti
Total Ownership Experience ® to minimize any unfore-
seen vehicle operation inconvenience. Potential liabil-
ity is expressly limited to the cost of the listed benefits
and does not extend to incidental or consequential
damages such as loss of use inconvenience, loss of pay,
or commercial loss.
Roadside Assistance benefits exclude any costs related
to repairs, parts replacement, labor, etc. which are in-
curred as a result of accident/ collision, vehicle abuse,
racing, vandalism or other items not covered by the
Infiniti New Vehicle Limited Warranty. Also excluded are
services for snow tires, repair to studs, mounting or
demounting of snow chains, and any fines, fees or taxes
which are associated with impound towing as a result of
actual or alleged violation of any laws or regulations.
(Continued on next page)
44 INFINITI TOTAL OWNERSHIP EXPERIENCE ® BENEFITS

LONG TERM PROTECTION FOR YOUR
INFINITI...
For extra peace of mind, you can choose from a full suite
of Infiniti Elite® Assurance Products to protect your
investment in new or pre-owned Infiniti vehicles, in-
cluding: Extended ProtectionPlan, Prepaid Mainte-
nance Plan, Tire & Wheel Protection Plan, Theft Protec-
tion Plan, Key Replacement Plan, and our bundled
Platinum Protection Plan that provides Tire and Wheel
Road Hazard Protection, Paintless Dent Repair Wind-
shield Repair and Emer gency RoadsideAssistance.
Backed by Infiniti and designed exclusively for Infiniti
owners, our Extended Prot ection Plan and Prepaid
Maintenance Plan are available in a variety of coverage
levels and time and mileage intervals, enabling you to
customize a plan to suit your personal driving habits
and length of ownership. Infiniti Elite® Assurance Prod-
ucts provide you with quality long-term protection and
enhanced peace of mind. Just a few of its major features:
1. With Infiniti Elite® Extended Protection Plan, you canchoosecoverageforupto
8 years/120,000 miles to help guard against rising
repair costs.
2. Repairs are performed at participating Infiniti re- tailers throughout the U.S., excluding U.S. Territo-
ries. Repairs at these retailers are performed by
factory-trained technicians using Genuine Infiniti
or Infiniti-approved new or remanufactured parts
to maintain your vehicle in top running condition.
3. Payment-free service, other than your deductible (if applicable). retailers are paid directly by Infiniti.
4. All Infiniti Elite® Extended Protection Plans are transferable to subsequent owners, thus ensuring
flexibility of your investment and helping to en-
hance the resale value of your Infiniti.
5. Customer assistance is available throughout the
U.S. at any Infiniti retailer, or by calling 1-800-662-
6200. 6. 0% financing is available for qualified
applicants for Extended Pr otection Plans and Pre-
paid Maintenance Plans.
YOU SIMPLY CAN’T GET BETTER LONG-TERM
PROTECTION FOR YOUR MONEY THAN WITH
INFINITI ELITE®!
For details, please contact your authorized Infiniti retailer,
visit infinitiusa.com or complete the attached business
reply card (no postage necessary) and mail it to:
Infiniti Elite® Protection Program Headquarters
P.O. Box 685004
Franklin, TN 37068-9965
We will send you a complete information packet — the
quicker you act, the sooner you can enjoy the full pro-
tection of an Infiniti Elite® service contract.
NOTE:
Infiniti Elite® service contracts for Infiniti vehicles can
only be purchased from an authorized Infiniti retailer.
Vehicles in-service less than 6 months and have less
than 6,000 miles are eligible for a new Infiniti Elite®
service contract. Pre-owned plans are available at the
time of sale for vehicles within ten (10) model years and
fewer than 100,000 actual vehicle miles, or post-sale if
the vehicle is still under the factory New Vehicle Pow-
ertrain Limited Warranty (6 years/70,000 miles). See
your local Infiniti retailer for details.
46 INFINITI ELITE EXTENDED PROTECTION PLAN