INFINITI Q70 HYBRID 2018 Roadside Assistance Guide

4. Roadside Assistance
4-1 Jump Starting
To start the hybrid system with a booster battery, the instructions and precautions below must be followed.
If done incorrectly, jump starting can lead to a 12-volt battery explosion, resulting in severe
personal injury or death. It could also damage your vehicle.
Jump starting provides power to the 12-volt system to allow the electrical systems to operate. The electrical
systems must be operating to allow the high voltage battery to be charged. Jump starting does not charge
the high voltage battery.
Discharged 12-volt battery may cause the following issues: • The instrument cluster cannot be displayed while the ignition switch is turned ON. (The hybrid
system cannot start.)
• Headlamps, horn, etc. are weak.
•To avoid electrical shock, the high voltage battery CANNOT be jump started.
• Explosive hydrogen gas is always present in the vicinity of the 12-volt battery. Keep all sparks and flames away from the 12-volt battery. Make sure the vent tube is mounted.
• Do not allow battery fluid to come into contact with eyes, skin, clothing or painted surfaces. Battery fluid is a corrosive sulfuric acid solution that can cause severe burns. If
the fluid comes into contact with anything, immediately flush the contacted area withwater.
• The booster battery must be rated at 12 volts. Use of an improperly rated battery can damage the vehicle.
• Whenever working on or near a 12-volt battery, always wear suitable eye protectors (for example, goggles or industrial safety spectacles) and remove rings, metal bands, or any
other jewelry. Do not lean over the 12-volt battery when jump starting.
• Do not attempt to jump start a frozen battery. It could explode and cause serious injury.
• Q70 HYBRID is equipped with an automatic cooling fan. It could come on at any time. Keep hands and other objects away from it.
• Always follow the jump starting instructions below. Failure to do so could result in damage to the charging system and cause personal injury.
RAG–21

4-1.1 Jump Starting Procedures
NOTE:Jumper cable connections under the hood of the Q70 HYBRID are not connected directly to
a battery. They are connected to chassis ground and a fuse box terminal. Refer to the
following instructions and the above illustration.
1. If the booster battery is in another vehicle (A) , position the two vehicles (A) and (B) to bring thebattery of booster vehicle (A) and the fuse box of jumped vehicle (B) into close proximity to eachother.
DO NOT allow the two vehicles to touch.
2. Apply the parking brake. Move the selector lever the P (Park) position. Switch off all unnecessary electrical systems (headlights, heater, air conditioner, etc.) .
3. Place the ignition switch in the “OFF” position.
• Always connect positive (+) to positive (+) and negative (-) to body ground (for example, as illustrated) , not to the 12-volt battery.
• Make sure the jumper cables do not touch moving parts in the engine compartment and that the cable clamps do not contact any other metal.
• If the hybrid system does not start right away, push the ignition switch to the OFF position and wait ten (10) seconds before trying again.
4. Connect the jumper cables in the sequence as illustrated [(1) , (2) , (3) , (4)].
5. Start the engine of the booster vehicle (A) and let it run for a few minutes.
6. Start the hybrid system of the jumped vehicle (B) in the normal manner.
7. After the hybrid system is started, carefully disconnect the jumper cables in the opposite sequence from that illustrated [(4) , (3) , (2) , (1)].
NOTE:
If it is not possible to turn the hybrid system ON by following this procedure, it is
recommended you contact an INFINITI retailer immediately.
8. Put the fuse cover and the engine compartment cover back to the original location.
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4-1.2 Shift Selector Lever Lock Release
If the 12-volt battery is low or discharged, the selector lever cannot be moved from the Park (P) position. If a
booster battery is not available, the selector lever lock can be manually released. To manually release the
selector lever lock, perform the following procedure:1. Push the ignition switch to the LOCK or OFF position.
2. Apply the parking brake.
3. Remove the shift lock cover (A) using a suitable tool.
4. Push down the shift lock (B) as shown in the illustration.
5. Push the selector lever button (C) and move the selectorlever to the Neutral (N) position (D) while holding down
the shift lock.
4-2 Tools Installed in the Vehicle
Tools:
The tools are located in the trunk area. • Raise the trunk floor cover (1) using the tab (A) .
• Remove jacking tools located inside the trunk as illustrated.
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Spare tire:
The spare tire is located under the trunk floor cover.• Remove the clamp (2) holding the spare tire.
4-3 Towing
4-3.1 Vehicle Specifications
Length 196.1 in. (4,980 mm) *1
195.7 in. (4,970 mm) *2
Width 72.6 in. (1,845 mm)
Overall Height 59.1 in. (1,500 mm)
Wheel Base 114.2 in. (2,900 mm)
Minimum ground clearance 5.91 in. (150.2 mm)
Overall vehicle weight 4,178 - 4,244 lbs. (1,895 - 1,925 kg) (Weight varies by equipment and trim level.)
Front approach angle 14.7°
Rear departure angle 15.6°
*1 With front license plate
*2 Without front license plate
2
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4-3.2 Towing Guidelines
Infiniti strongly recommends that Q70 HYBRID be towed with the driving (rear) wheels off the ground or
that a dolly be used as illustrated.
• Never tow with the rear wheels on the ground or four (4) wheels on the ground (forwardor backward) , as this may cause serious and expensive damage to the motor.
• Never tow AWD models with any of the wheels on the ground as this may cause serious and expensive damage to the powertrain.
• Transport the vehicle only after turning the ignition switch OFF.
• Safety chains or cables must be attached only to the main structural members of the vehicle. Otherwise, the vehicle body will be damaged.
• Do not use the vehicle tie down hook to free a vehicle stuck in sand, snow, mud, etc.
• Never tow a vehicle using the vehicle tie down hook.
• Always pull the cable straight out from the front of the vehicle. Never pull on the vehicle at an angle.
• Pulling devices should be routed so they do not touch any part of the suspension, steering, brake, high-voltage or cooling systems.
• Pulling devices such as ropes or canvas straps are not recommended for use in vehicle towing or recovery.
Perform vehicle towing by holding up drive (rear) wheels or on flatbed in order to prevent secondary
damage from voltage generated by the motor. In addition, turn the ignition switch OFF when towing the
vehicle. Refer to the following illustration:
NOTE:
It is also permissible to transport the Q70 facing rearward on a flatbed. If the vehicle cannot be
placed in Neutral, a P (Park) release procedure may be required. Refer to
4-1.2 Shift Selector
Lever Lock Release (RAG–23)
.
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4-3.3 Use of Vehicle Equipped Hooks for Recovery Operations
If the vehicle is stuck in sand, snow, mud, etc., use a tow strap or other device designed specifically for
vehicle recovery. Always follow the manufacturer’s instructions for the recovery device.
To avoid vehicle damage, serious personal injury or death when recovering a stuck vehicle:
• Tow chains or cables must be attached only to main structural members of the vehicle.
• Do not use the vehicle tie-downs to tow or free a stuck vehicle.
• Only use devices specifically designed for vehicle recovery and follow the manufacturer’sinstructions.
• Always pull the recovery device straight out from the front of the vehicle. Never pull at an angle.
• Route recovery devices so they do not touch any part of the vehicle except the attachment point.
Front Tie Down Hook: • Do not use the front tie down hook for towing or vehiclerecovery.
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Rear Tie Down Hook:• Do not use the rear tie down hook for towing or vehiclerecovery.
• The rear tie down hook is designed to secure the vehicle during transport only, as illustrated.
4-4 Jacking Up the Vehicle and Changing a Tire
Always follow these instructions when jacking up the vehicle and changing a tire:
• Never change a tire when the vehicle is on a slope, ice or slippery areas. Jack must be on level ground.
• Make sure the parking brake is securely applied and shift selector is in P (Park) position.
• Never get under the vehicle while it is supported only by the jack. If it is necessary to work under the vehicle, support it with safety stands.
• Use the correct jack-up points. Never use any other part of the vehicle for jack support.
• Never jack up the vehicle more than necessary.
• Never use blocks on or under the jack.
• Do not start or run the engine while vehicle is on the jack. It may cause the vehicle to move. This is especially true for vehicles with limited slip differentials.
• Do not allow passengers to stay in the vehicle while it is on the jack.
• Never run the engine with a wheel(s) off the ground. It may cause the vehicle to move.
• Be sure to block the wheel diagonally opposite the wheel being removed as the vehicle may move and result in personal injury.
Failure to follow these instructions can result in serious personal injury or death and/or
vehicle damage.
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1. Place the jack directly under the jack-up point as illustrated so the top of the jack contacts thevehicle at the jack-up point. Align the jack head between the two notches in the front or the rear
as shown. Also fit the groove of the jack head between the notches as shown. The jack
should be used on level firm ground.
2. Loosen each wheel nut one or two turns by turning it counterclockwise with the wheel nut wrench. Do not remove the wheel nuts until the tire is off the ground.
3. To lift the vehicle, securely hold the jack lever and rod with both hands as shown. Carefully raise the vehicle until the tire clears the ground. Remove the wheel nuts, and then remove the tire.
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4. Install new or repaired tire and hand-tighten the wheelnuts with the wheel nut wrench in an alternating pattern.
Always follow these instructions when changing a tire:
• Incorrect wheel nuts or improperly tightened wheel
nuts can cause the wheel to become loose or come
off. This could cause an accident.
• Do not use oil or grease on the wheel studs or nuts. This could cause the nuts to become loose.
Failure to follow these instructions can result in serious
personal injury or death and/or vehicle damage.
5. Securely torque the wheel nuts in an alternating patternto 80 ft-lb (108 Nm) .
6. Lower the vehicle and remove the jack and securely store the flat tire, tools and jacking equipment in thevehicle.
Always follow these instructions when using the jacking equipment or after changing a tire:
• Always make sure that the spare tire and jacking equipment are properly secured after
use. Such items can become dangerous projectiles in an accident or sudden stop.
Failure to follow these instructions can result in serious personal injury or death and/or
vehicle damage.
NOTE:
To help prevent squeaks and rattles, check that the tools are reinstalled and properly secured
in the stored place after use.
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5. Storing the Vehicle
The service plug must be removed to shut down the high-voltage system for storage.
Do not store a vehicle inside a structure. Keep the vehicle away from other vehicles if the
high-voltage battery is severely damaged. There is possibility of delayed fire from a severely
damaged high-voltage battery.
5-1 Danger Sign Example
If the Q70 HYBRID needs to be stored or left unattended, the high voltage system must be shut down by
removing the service plug [refer to
5-2 Remove Service Plug (RAG–32)] and a sign put on the vehicle indi-
cating it is a hybrid vehicle with high voltage dangers. For example: RAG–30