INFINITI QX30 2019 Consumer Safety And Air Bag Information Guide

2019 INFINITI Consumer Safety & Air Bag Information Guide 10

SIDE-IMPACT, CURTAIN SIDE-IMPACT, AND CURTAIN SIDE-IMPACT/ROLLOVER
AIR BAG SYSTEMS
Supplemental side-impact air bags, curtain side-impact air bags, or curtain side-
impact/rollover air bags are available on all 2019 INFINITI vehicles. Side-impact air
bags are located on the outboard side of the front seat backs. Curtain side-impact
air bags and curtain side-impact/rollover air bags (if so equipped) are located in the
left and right side roof rails or in the upper part of the front door panels.

Side-impact air bags and curtain side-impact air bags are designed to inflate in
higher-severity side collisions, on the side where the vehicle is impacted. However,
they may inflate if the forces in another type of collision are similar to those of a
higher-severity side-impact. Curtain side-impact/rollover air bags are designed to
inflate in certain types of side-impact collisions and rollovers.

Curtain side-impact air bags and curtain side-impact/rollover air bags are activated
primarily in a lateral collisions, whereas curtain side-impact/rollover air bags are
activated in either a lateral collision or a rollover event. Since a rollover event lasts
longer than a side-impact event, curtain side-impact/rollover air bags are designed
to remain inflated longer than curtain side-impact air bags.

Side-impact air bags and curtain side-impact air bags, along with proper use of seat
belts, help to cushion the impact force to the head and chest of the front
occupants. In most INFINITI vehicles, curtain side-impact air bags also help in certain
accidents to cushion the impact force to the head of rear outboard-seated
occupants. These air bags can help save lives and reduce serious injury. However,
an inflating side-impact air bag, curtain side-impact air bag, or curtain side-
impact/rollover air bag may cause abrasions or other injuries. Refer to your owner’s
manual for information on how your vehicle is equipped.


Like front air bags, an inflated side-impact air bag as well as an inflated curtain side-
impact air bag will deflate soon after the collision is over. As noted above, an
inflated curtain side-impact/rollover air bag will remain inflated for a short time
afterward. See REPLACING THE AIR BAGS earlier in this guide.

2019 INFINITI Consumer Safety & Air Bag Information Guide 11

SIDE AND OTHER COLLISIONS






*Curtain side-impact/rollover air bags (if so equipped) probably will also inflate, depending on
the collision.

On vehicles equipped with curtain
side-impact/rollover air bags, the
curtain air bags on both sides of
the vehicle are designed to
activate in certain types of
rollovers. This function is in
addition to the side-impact
protection function described
above. The front air bags may not
likel
y to activate in this situation.


The side-impact and side-curtain
air bags are not designed to
activate if your vehicle is struck
directly from the rear.


On vehicles equipped with side-
impact and side curtain-impact
air bags, the air bags on the side
the vehicle was impacted are
designed to activate depending
on the collision angle and
severity.* The front air bags may
not likely to activate in this
situation.

2019 INFINITI Consumer Safety & Air Bag Information Guide 12

OTHER SPECIFICS ABOUT SIDE-IMPACT, CURTAIN SIDE-IMPACT, AND CURTAIN
SIDE-IMPACT/ROLLOVER AIR BAG SYSTEMS

Do not allow anyone sitting in the front seat to extend his or her hand out the
window or lean against the door.
 When sitting in the rear, do not hold onto the seatbacks of the front seats, hang
anything from the head restraint or push or pull on the seatback pocket as this
may interfere with the proper operation of the air bag systems. Be especially
careful with children, who should always be properly seated and restrained in the
rear seat.
 Do not allow anyone to place their hand, leg or face near the side-impact air
bag modules on the seatbacks of the front seats or near the curtain side-impact
air bag modules in the roof rails or in the front door panels.
 Curtain side-impact/rollover air bags are designed to inflate not only in rollovers,
but also in certain near rollover situations. As a result, certain vehicle movements
(for example, during severe off-road driving) may cause these air bags to inflate.
 See the vehicle owner's manual for other important safety information about side-
impact, curtain side-impact, and curtain side-impact/rollover air bag systems and
how your vehicle is equipped.




WHENEVER A CHILD IS IN YOUR VEHICLE
The risk of serious or fatal injury to children in automobile collisions can be reduced
with a properly installed child restraint. Before you install a child restraint in your
vehicle, please consult the vehicle owner’s manual and the child restraint
manufacturer’s instructions for proper installation.
Child restraints for infants must be used in a
rear-facing direction and therefore must never
be used in the front seat. An inflating front
passenger air bag could seriously injure or kill a
child improperly placed in the front passenger
seat. According to statistics, children are safer
when properly restrained in the rear seat than in
the front seat. INFINITI and the federal
government recommend that children twelve
(12) and under should ride in the rear seat,
properly secured in child restraints, booster
seats, or seat belts, according to their size.

CHILD SAFETY

2019 INFINITI Consumer Safety & Air Bag Information Guide 13

If you must install a forward-facing child restraint in the front passenger seat, move
the passenger seat to the rearmost position. See the vehicle owner’s manual for
details and additional important information.

CHILD RESTRAINTS FOR INFANTS AND SMALL CHILDREN
Infants and small children should always be placed in an appropriate child restraint
while riding in the vehicle. Failure to use a child restraint can result in serious injury or
death.

Children and infants should never be carried
on your lap. It is not possible for even the
strongest adult to resist the forces of a severe
collision. The child could be crushed between
the adult and parts of the vehicle. Also, do
not put the same seat belt around both your
child and yourself, or another child.

Always install the child restraint properly, and
check that it is securely held in place by the
vehicle’s seat belt or LATCH system (if so
equipped). An improperly installed child
restraint could lead to serious injury or death in a collision. See the vehicle owner’s
manual and your child restraint manufacturer’s instructions for complete details.

Child restraints specially designed for infants and small children are offered by
several manufacturers. When selecting any child restraint, keep the following points
in mind:

1. The LATCH system (Lower Anchors and Tethers for CHildren) is a universal child
restraint system. This system – which may also be referred to as the ISOFIX or
ISOFIX compatible system – allows the child restraint to be installed into the
vehicle without the use of seat belts. Both the vehicle and child restraint must
have LATCH system capabilities.

2. Choose only a restraint with a label certifying that it complies with Federal Motor
Vehicle Safety Standard 213.

3. Always make sure the child restraint is appropriate for the age and size of your
infant or small child. Remember that as your child grows you will need to
replace the child restraint.

4. Check the child restraint in your vehicle to be sure it is compatible with the
vehicle’s seat and seat belt system.

2019 INFINITI Consumer Safety & Air Bag Information Guide 14

5. If the child restraint is compatible with your vehicle, place your child in the child
restraint and check, the various adjustments to be sure the child restraint is
compatible with your child. Always follow all recommended procedures.

All U.S. states require that infants and small children be restrained in a certified child
restraint at all times while the vehicle is being operated.

THE LATCH SYSTEM (LOWER ANCHORS AND TETHERS FOR CHILDREN)
Most 2019 INFINITI vehicles are equipped with universal child restraint lower anchors
and top tether anchors for the installation of child restraints equipped with LATCH
attachments. With this system, you do not have to use a vehicle seat belt to secure
the child restraint. Instead, special anchor points are utilized to install the child
restraint, provided it is compatible with the LATCH system. See the vehicle owner’s
manual for details and additional important information.

SNUG KIDS™
The first of its kind, Snug Kids is our online guide
to selecting a child restraint seat for your INFINITI
vehicle. Our certified Child Passenger Safety
Technicians have evaluated numerous child restraint seats and have compiled their
findings to create the Snug Kids
TM Child Safety Seat Fit Guides. These guides also
include important tips on correct installation procedures. Visit
www.INFINITIUSA.com/snugkids to view or download
the latest guide information for finding a child restraint system that is right for your
INFINITI vehicle.




If you are wearing a properly adjusted seat belt, your chances of being injured or
killed in a collision and/or the severity of injury may be greatly reduced. INFINITI
strongly encourages you and all of your passengers to buckle up every time you
drive, even if your seating position includes a supplemental air bag system. Most
States require that seat belts be worn at all times, when a vehicle is being driven.



SEAT BELT SAFETY

2019 INFINITI Consumer Safety & Air Bag Information Guide 15



Always route the shoulder belt over your shoulder and across your chest. Never
place the belt behind your back, under your arm or across your neck. The belt
should be away from your face and neck, but not falling off your shoulder. If
available, the shoulder belt anchor height should be adjusted to the position best
suited for you (see the vehicle owner’s manual for more details). Position the lap belt
as low as possible AROUND YOUR HIPS, NOT YOUR WAIST. A lap belt worn too high
could increase the risk of internal injuries in a collision. Be sure the seat belt tongue is
securely fastened into the proper buckle.



For the seat belt to be most effective when the vehicle is in motion, the seatback
should be upright. Do not ride in a moving vehicle when the seatback is reclined.
This can be dangerous, as the shoulder belt will not be against your body. In a

2019 INFINITI Consumer Safety & Air Bag Information Guide 16

collision, you could be thrown into it and receive neck or other serious injuries. You
could also slide under the lap belt and receive serious internal injuries. Always sit well
back in the seat with both feet on the floor and adjust the seat belt properly.

OTHER SPECIFICS ABOUT SEAT BELTS

Do not wear the seat belt inside out or twisted.
 Do not allow more than one person to use the same seat belt.
 Never carry more people in the vehicle than there are seat belts.
 If the seat belt warning light glows continuously while the ignition is turned ON
with all doors closed and with all seat belts fastened, it may indicate a
malfunction in the system. Have the system checked by an INFINITI retailer as
soon as possible.
 See the vehicle owner’s manual for more detailed information to help you better
understand the important safety warnings, system features, operation and
maintenance of your vehicle’s seat belts.
 Always have seat belt assemblies, including retractors and attaching hardware,
inspected by an Infiniti retailer after any collision.

CONCERN FOR YOUR SAFETY
INFINITI urges you to use your available seat belt restraint system whenever you drive,
even if your vehicle is equipped with supplemental air bags. Please ask all of your
passengers to buckle up too. For children, make sure they are secured in an
appropriate child restraint or booster seat.* Seat belts do save lives. See the vehicle
owner’s manual for important safety details.




Both INFINITI and your INFINITI retailer are dedicated to serving your automotive
needs. Your complete satisfaction with your vehicle and your INFINITI retailer are our
primary concerns. Your INFINITI retailer is available to assist you with your automobile
sales, parts and service requirements.

If, however, a situation arises that you believe has not been addressed to your
satisfaction, we ask that you take the following steps:

STEP 1:
Discuss the situation with the INFINITI retailer management. If a problem still exists,
contact the retailer’s Consumer Affairs manager or owner. They are best equipped
to resolve the matter for you.

* Please, see the vehicle owner’s manual and child restraint manufacturer’s instructions for
complete details.
INFINITI OWNER SATISFACTION AND ASSISTANCE

2019 INFINITI Consumer Safety & Air Bag Information Guide 17


STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our
INFINITI Consumer Affairs Department using our toll-free telephone number:

1-800-662-6200

The Consumer Affairs Department will ask for the following information:
 Your name, address, and telephone number
 Date of purchase
 Current odometer reading
 Your INFINITI retailer’s name
 Details of the concern

Alternatively, you can write to INFINITI with the above information at:
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003

ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership Experience,” INFINITI may
occasionally offer to pay or reimburse for part or all of the cost of making certain,
specific repairs beyond or outside of the terms of the warranty for some specific
vehicle models. (Some states refer to such programs as “adjustment programs.”) In
such circumstances, INFINITI mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized INFINITI retailer or of INFINITI
directly (through the 1-800-662-6200 telephone number) of the applicability of such
programs to your vehicle.

INFINITI may occasionally offer special assistance that may pay for part or all of
vehicle repairs beyond the expiration of the limited warranty period on a case-by-
case basis. Should you experience unusual difficulties with your vehicle, please
discuss the situation with your retailer. If your retailer is unable to assist you, call the
INFINITI Consumer Affairs Department toll-free at
1-800-662-6200 to discuss your concern. You will need to provide the Model, Model
Year, VIN (Vehicle Identification Number), mileage, and maintenance history on
your vehicle. You will also need to provide a detailed explanation of the concern,

2019 INFINITI Consumer Safety & Air Bag Information Guide 18

and include why you believe that INFINITI should be responsible for the repair. Your
request will be individually investigated and you will be informed of INFINITI’s
decision.

Please also review the Supplement to 2019 INFINITI Warranty Information Booklet &
2019 INFINITI Owner’s Manual, for important information concerning consumer rights
in your state.











INFINITI, the INFINITI Brand Symbol, and INFINITI Model Name(s) are Nissan trademarks.
Publication: April 2018

©2018 INFINITI Division of Nissan North America, Inc.