service INFINITI QX30 2019 Infiniti Connection

INFINITI CONSUMER AFFAIRS
DEPARTMENT
For assistance or inquiries about the
INFINITI warranty, service or general ques-
tions, contact the INFINITI Consumer Af-
fairs Department at:
For U.S. customers
1-800-662-6200
For Canadian customers
1-800-361-4792
INFINITI NAVIGATION SYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquiries about the Infiniti
InTouchTMwith Navigation system, or to
order updated map data, contact the
INFINITI NAVIGATION SYSTEM HELP-
DESK at:
. ADDRESS: P.O. Box 1588 Orem, UT
84059-992
. E-MAIL: [email protected]
For U.S. customers
WEB SITE: www.InfinitiNavigation.com
PHONES: 1-888-362-8837
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)
For Canadian customers
WEB SITE: www.infiniti.ca.
PHONES: 1-800-361-4792
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)
INFINITI INTOUCHTMSYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquires about Infiniti
InTouchTMsystem, contact Infiniti Owner
Services helpdesk at:
. PHONES: 1-855-444-7244
. E-MAIL: infinitiownerservices@infiniti.
com
For U.S. customers
WEB SITE: www.infinitiusa.com/intouch/
support
For Canadian customers
WEB SITE:
English: www.infiniti.ca/infinitiintouch
French: www.infiniti.ca/infinitiintouch/fr

FOREWORD
Thank you for purchasing an INFINITI
vehicle.
This user’s manual is for Infiniti InTouch
TM
and the systems linked to Infiniti InTouchTM
offered in your INFINITI vehicle.
Operation instructions for the following
systems are included in this manual.. Audio
. Hands-Free Phone
. Infiniti InTouch
TMApps
. Infiniti InTouch
TMServices
. Navigation
. Voice recognition
. Information and settings viewable on
Infiniti InTouch
TM
Please read this manual carefully to ensure
safe operation of Infiniti InTouchTM.
. Because of possible specification
changes and optional equipment, some
sections of this manual may not apply to
your vehicle.
. All information, specifications and illus-
trations in this manual are those in effect at the time of printing. INFINITI reserves
the right to change specifications or
design at any time without notice.
. Do not remove this manual from the
vehicle when selling this vehicle. The next
user of this Infiniti InTouch
TMmay need
the manual.

Table of Contents
1Introduction
How to use this manual ..... 1-2
Safety information ............... 1-3
Trademarks ........................... 1-4
Regulatory information ...... 1-5
Licenses ................................... 1-6
2Getting started
Control buttons and
touch screen display ........... 2-3
Displaying operation
screen .................................... 2-14
Starting system .................. 2-15
Touch panel operation ..... 2-15
System status screen ....... 2-17
Shortcut menu .................... 2-18
Map menu (models with
navigation system) ............ 2-19
Display View Bar
(models with navigation
system) ................................ 2-20How to input letters and
numbers ................................ 2-22
System settings ................. 2-23
Functions disabled while
driving ................................... 2-32
Additional system
information .......................... 2-33
3Audio system
Audio operation
precautions ............................ 3-2
Names and functions of
audio control buttons ...... 3-14
Audio operations ............... 3-18
Audio settings ................... 3-40
Disc/USB memory device
care and cleaning .............. 3-43
Gracenote® End User
License Agreement ........... 3-43
Mobile Entertainment
System (MES) (if so
equipped) ............................ 3-44
4Bluetooth® Hands-Free Phone
Bluetooth® Hands-Free
Phone System ...................... 4-2
Bluetooth®
information .......................... 4-14
5Information
Information menu ................ 5-2
SiriusXM Traffic
information (if so
equipped) ............................... 5-4
SiriusXM Travel Link®
(if so equipped) .................... 5-8
Infiniti InTouch
TMServices
(if so equipped) .................. 5-15
Infiniti InTouch
TMApps ... 5-29
6Navigation (if so equipped)
Safety information .............. 6-3
Map data authentication ... 6-3
Map operation ..................... 6-4

SAFETY INFORMATION
This system is primarily designed to help you
support your pleasant driving as outlined in
this manual. However, you, the driver, must
use the system safely and properly. Informa-
tion and the availability of services may not
always be up to date. The system is not a
substitute for safe, proper and legal driving.
Before using the system, please read the
following safety information. Always use the
system as outlined in this manual.
WARNING
.Do not rely on route guidance alone.
Always be sure that all driving man-
euvers are legal and safe in order to
avoid accidents.
. To operate the system, first park the
vehicle in a safe location and set the
parking brake. Operating the system
while driving can distract the driver
and may result in a serious accident.
. Exercise extreme caution at all times
so full attention may be given to
vehicle operation. If the system
doesn’t respond immediately, please
be patient and keep your eyes on the road. Inattentive driving may lead to
a crash resulting in serious injuries or
death.
. Do not disassemble or modify this
system. If you do, it may result in
accidents, fire or electrical shock.
. If you notice any foreign objects in the
system hardware, spill liquid on the
system or notice smoke or a smell
coming from it, stop using the system
immediately and contact an INFINITI
retailer. Ignoring such conditions may
lead to accidents, fire or electrical
shock.
CAUTION
.Some jurisdictions may have laws
limiting the use of video screens while
driving. Use this system only where it
is legal to do so.
. Extreme temperature conditions [be-
low −4°F (−20°C) and above 158°F
(70°C)] could affect the performance
of the system.
. The display screen may break if it is
hit with a hard or sharp object. If the display screen breaks, do not touch it.
Doing so could result in an injury.
NOTE:
Do not keep the system running with the
engine or the hybrid system stopped. Doing
so may discharge the vehicle battery (12V
battery). When you use the system, always
keep the engine or the hybrid system
running.
1. Introduction
1-3

1. Introduction
TRADEMARKS
HD Radio Technology manufactured under
license from iBiquity Digital Corporation.
U.S. and Foreign Patents. For patents see
http://patents.dts.com/. HD Radio and the
HD, HD Radio, and “ARC” logos are regis-
tered trademarks or trademarks of iBiquity
Digital Corporation in the United States
and/or other countries.
SiriusXM services require a subscription
after trial period and are sold separately or
as a package. Our satellite service is avail-
able only to those at least 18 and older in the
48 contiguous USA and DC. For more
information visit www.siriusxm.com.
Required SiriusXM Satellite Radio and Sir-
iusXM Traffic monthly subscriptions are sold
separately. SiriusXM Traffic are only avail-
able in select markets. For more information,
see www.siriusxm.com/siriusxmtraffic
Required SiriusXM Satellite Radio and Sir-
iusXM Travel Link monthly subscriptions are
sold separately. SiriusXM Travel Link is only
available in select markets. For more infor-
mation,
see www.siriusxm.com/travellink
“Made for iPod®” and “Made for iPhone®”
mean that an electronic accessory has been
designed to connect specifically to iPod® or
iPhone®, respectively, and has been certified
by the developer to meet Apple performance
standards. Apple is not responsible for the
operation of this device or its compliance
with safety and regulatory standards. Please
note that the use of this accessory with
iPod® or iPhone® may affect wireless
performance.Apple, the Apple logo, iPhone®, iPod®, iPod
classic®, iPod nano®, and iPod touch® are
trademarks of Apple Inc., registered in the
U.S. and other countries. Lightning
TMis a
trademark of Apple Inc. App StoreSMis a
service mark of Apple Inc.
Music and video recognition technology and
related data are provided by Gracenote®.
Gracenote is the industry standard in music
recognition technology and related content
delivery. For more information visit www.
gracenote.com.
CD, DVD, Blu-ray Disc, and music and video-
related data from Gracenote, Inc., copyright
© 2000 to present Gracenote. Gracenote
Software, copyright © 2000 to present
Gracenote. One or more patents owned by
Gracenote apply to this product and service.
1-4

See the Gracenote website for a non-
exhaustive list of applicable Gracenote pa-
tents. Gracenote, CDDB, MusicID, Media-
VOCS, the Gracenote logo and logotype,
and the "Powered by Gracenote" logo are
either registered trademarks or trademarks
of Gracenote in the United States and/or
other countries.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by
DENSO CORPORATION is under license.
Other trademarks and trade names are
those of their respective owners.
Google
© 2012 Google Inc. All rights reserved.
Google Calendar
TMcalendaring application
is a trademark of Google Inc.
REGULATORY INFORMATION
LASER PRODUCT
This Infiniti InTouchTMis certified as a Class
1 laser product.
Infiniti InTouch
TMcomplies with DHHS
Rules 21 CFR Chapter 1, Subchapter J.
WARNING
. Do not disassemble or modify this
system. There are no user serviceable
parts in Infiniti InTouch
TM.
. If maintenance, adjustments and op-
erations other than those specified in
this manual are attempted, injury due
to laser radiation and exposure could
occur.
BLUETOOTH® DEVICES
FCC Regulatory information
FCC ID: HYQDNNS075, HYQDNNS086 NOTE
This device compiles with part 15 of the FCC
Rules. Operation is subject to the following
two conditions: (1) This device may not
cause harmful interference, and (2) this
device must accept any interference re-
ceived, including interference that may
cause undesired operation.
FCC WARNING
Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user’s authority to
operate the equipment.
CAUTION:
Radio Frequency Radiation Ex-
posure
This equipment complies with FCC radiation
exposure limits set forth for uncontrolled
environment and meets the FCC radio
frequency (RF) Exposure Guidelines. This
equipment has very low levels of RF energy
that it deemed to comply without maximum
permissive exposure evaluation (MPE). But it
is desirable that it should be installed and
operated with at least 20 cm and more
between the radiator and person’s body.
Co-location: This transmitter must not be
co-located or operated in conjunction with
any other antenna or transmitter.
1. Introduction
1-5

SYSTEM SETTINGS
SETTINGS MENU
The system settings can be changed to your preference.
Available setting items may vary depending on models and specifications.
Select setting item from the Settings menu screen.
“Displaying operation screen” (page 2-14)
Setting item Result
[Bluetooth] Sets the Bluetooth® streaming audio and Phone.
“Bluetooth® settings” (page 2-31)
[Phone/Mail] Displays the Phone/Mail setting screen.
“Phone and text message assistant settings” (page 4-9)
[Vehicle] Displays the vehicle settings screen.
“Vehicle settings” (page 2-25)
[Navigation] Displays the Navigation setting screen.
“Navigation settings” (page 6-56)
[Audio] Displays the Audio setting screen.
“Audio settings” (page 3-40)
[Screen] Sets the Screen display to the preferred settings.
“Screen settings” (page 2-26)
[Volume Adjustment] Sets the Volume Adjustment.
“Volume settings” (page 2-27)
[Clock] Sets the Clock to your preferred settings.
“Clock settings” (page 2-30)
[InTouch Services] Sets Infiniti InTouchTMServices to your preferred settings.“Infiniti InTouchTMServices settings” (page 5-27)
2. Getting started
2-23

Volume settings
This menu turns on/off, as well as adjusts, the volume for various functions and system beeps.
Available setting items may vary depending on models and specifications.
1. Display the Settings menu screen.
“Displaying operation screen” (page 2-14)
2. Touch [Volume Adjustment].
Setting item Action
[Audio Volume] Adjust the volume level of the audio system.
[Voice Guidance] Sets on/off of the voice guidance.
[Guidance Volume] Adjust the volume level of guidance voice.
[Ringtone Volume] Adjust the volume level of the ringtone.
[Incoming Call Vol.] Adjust the incoming call volume.
[Outgoing Call Vol.] Adjust the outgoing call volume.
[RDS Volume] Adjusts the volume level of the RDS announcement.
[InTouch Services Vol] Adjust the volume level of the Infiniti InTouch™ Services information channel.
[Sonar Volume] Adjust the volume level of the sonar warning volume.
[Button Beep sound] Turn the button beep sound and alarm for a prohibited operation to on/off.
2. Getting started
2-27

2. Getting started
If the system temporarily does not respond
to commands, the system can be easily reset.
Simply push down/ >on the audio system for at least 5
seconds. The system will turn off and restart.
After restart, all functions should be avail-
able.
Models with navigation system:
If a navigation route was set, the route
should resume automatically.
System Reset
As noted above, intermittent system resets
may occur during normal operation. You may
also wish to reset the system if you find that
a particular feature is not loading or re-
sponding. Often, a quick system reset will
resolve any issue you may be experiencing.
After restart, all functions will be available as
described above.
System Updates
The Infiniti InTouch
TMsystem is designed to
allow software updates for additional en-
hancements and new features. If you have
questions about system performance, con-
tact your retailer to ensure that your vehicle
has had the latest available software in-
stalled. Operating Tips
Infiniti InTouch
TMprovides several methods
of operation to suit your preferences. The
following are suggested operating tips.
. Operating the INFINITI controller (if so
equipped), control panel (if so equipped),
Steering Wheel Controls or other con-
trols too quickly can cause a lag between
the control and the display. Operate the
controls carefully and allow the system
to respond to your request.
. INFINITI recommends using Voice Re-
cognition whenever possible to select
options while driving. Some touch screen
functionality is intentionally unavailable
during driving. Please view the available
voice commands by pushing <
>on
the steering wheel and then selecting a
category on the display.
. Models with navigation system:
When looking for a street address or
Points of Interest (POI), remember that
you can use Connected Search and
Destination Assistance features within
Infiniti InTouch
TMServices to expand
your search methods and results. The
Voice Recognition System recognizes a
defined set of commands. These com- mands can be viewed in the display by
pushing
<
>on the steering wheel
and then selecting a category from the
displayed list. The commands can also be
found in this manual.
“Command list” (page 7-7)
. In some situations, the system may not
be able to recognize your command even
if you say the exact command. This can
be due to noise conditions or an accent.
. In some unique cases, the system may
expect a word to be spoken as it is
spelled as opposed to the way it is
normally pronounced.
ADDITIONAL HELP
For additional technical information, visit the
following websites or contact the support
line.
Websites:
www.infinitiusa.com (for U.S.)
www.infiniti.ca (for Canada)
Support line:
1-855-444-7244
2-34

(single station) FM having slightly more
range than stereo FM. External influences
may sometimes interfere with FM station
reception even if the FM station is within 25
miles (40 km). The strength of the FM signal
is directly related to the distance between
the transmitter and receiver. FM signals
follow a line-of-sight path, exhibiting many
of the same characteristics as light. For
example they will reflect off objects.
Fade and drift: As your vehicle moves away
from a station transmitter, the signals will
tend to fade and/or drift.
Static and flutter: During signal interference
from buildings, large hills or due to antenna
position, usually in conjunction with in-
creased distance from the station transmit-
ter, static or flutter can be heard. This can be
reduced by lowering the treble setting to
reduce the treble response.
Multipath reception: Because of the reflec-
tive characteristics of FM signals, direct and
reflected signals reach the receiver at the
same time. The signals may cancel each
other, resulting in momentary flutter or loss
of sound.AM radio reception
AM signals, because of their low frequency,
can bend around objects and skip along the
ground. In addition, the signals can bounce
off the ionosphere and be bent back to
earth. Because of these characteristics, AM
signals are also subject to interference as
they travel from transmitter to receiver.
Fading: Occurs while the vehicle is passing
through freeway underpasses or in areas
with many tall buildings. It can also occur for
several seconds during ionospheric turbu-
lence even in areas where no obstacles exist.
Static: Caused by thunderstorms, electrical
power lines, electric signs and even traffic
lights.
HD RadioTMTechnology reception
(for U.S.)
HD RadioTMTechnology reception needs to
be activated to receive HD Radio broad-
casts.
“Audio settings” (page 3-40)
This enables you to receive radio broadcasts
digitally (where available), providing a better
quality sound with clear reception. When
this feature is not activated or HD Radio
broadcasts are not available, you will receive analog radio (AM/FM) broadcasts.
Satellite radio reception
When the satellite radio is used for the first
time or the vehicle battery (12V battery) has
been replaced, the satellite radio may not
work properly. This is not a malfunction.
Wait more than 10 minutes with the satellite
radio ON and the vehicle outside of any
metal or large building for the satellite radio
to receive all of the necessary data.
The satellite radio mode requires an active
SiriusXM Satellite Radio subscription. The
satellite service is available only to those at
least 18 and older in the 48 contiguous
United States and DC.
The satellite radio performance may be
affected if cargo carried on the roof blocks
the satellite radio signal.
If possible, do not put cargo near the
satellite antenna.
A buildup of ice on the satellite radio
antenna can affect satellite radio perfor-
mance. Remove the ice to restore satellite
radio reception.
3. Audio system
3-3