Light INFINITI QX56 2004 Factory Service Manual

SQUEAK AND RATTLE TROUBLE DIAGNOSES
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SQUEAK AND RATTLE TROUBLE DIAGNOSESPFP:00000
Work FlowEIS002Y1
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to SE-9, "
Diagnostic Worksheet" . This information is necessary to duplicate the
conditions that exist when the noise occurs.

The customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).

If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.

After identifying the type of noise, isolate the noise in terms of its characteristics.The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.

Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces = higher pitch noise/softer surfaces =lower pitch noises/edge to surface = chirping

Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.

Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.

Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.

Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.

Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.

Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.

Often the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be very irritating to the customer.

Weather conditions, especially humidity and temperature, may have a great affect on noise level.
SBT 8 42

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SQUEAK AND RATTLE TROUBLE DIAGNOSES
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DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle "twist".
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.

Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.

If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:

removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be bro-
ken or lost during the repair, resulting in the creation of new noise.

tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only
temporarily.

feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.

placing a piece of paper between components that you suspect are causing the noise.

looking for loose components and contact marks.
Refer to SE-7, "
Generic Squeak and Rattle Troubleshooting" .
REPAIR THE CAUSE

If the cause is a loose component, tighten the component securely.

If the cause is insufficient clearance between components:
–separate components by repositioning or loosening and retightening the component, if possible.
–insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through your authorized Nissan Parts
Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100×135 mm (3.94×5.31 in)/76884-71L01: 60×85 mm (2.36×3.35 in)/76884-71L02: 15×25
mm (0.59×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50×50 mm (1.97×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50×50 mm (1.97×1.97 in)
INSULATOR (Light foam block)

SQUEAK AND RATTLE TROUBLE DIAGNOSES
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80845-71L00: 30 mm (1.18 in) thick, 30×50 mm (1.18×1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15×25 mm (0.59×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll. The following mate-
rials, not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingEIS002Y2
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.

SE-8
SQUEAK AND RATTLE TROUBLE DIAGNOSES
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TRU NK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINER
Noises in the sunroof/headliner area can often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sunvisor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR)
Overhead console noises are often caused by the console panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the console at the clip locations until the clips engage.
In addition look for:
1. Loose harness or harness connectors.
2. Front console map/reading lamp lense loose.
3. Loose screws at console attachment points.
SEATS
When isolating seat noise it is important to note the position the seat is in and the load placed on the seat
when the noise is present. These conditions should be duplicated when verifying and isolating the cause of
the noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.

TROUBLE DIAGNOSIS
SRS-37
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SRS
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Trouble Diagnosis Without CONSULT-IIEHS000WI
DIAGNOSTIC PROCEDURE 6
Inspect SRS Malfunction Using "AIR BAG" Warning Lamp—Diagnosis Mode
NOTE:
SRS will not enter Diagnosis mode if no malfunction is detected in User mode.
1. Turn ignition switch ON.
2. After “AIR BAG” warning lamp lights for 7 seconds, turn ignition switch OFF within 1 second.
3. Wait more than 3 seconds.
4. Repeat steps 1 to 3 two more times (3 times total).
5. Turn ignition switch ON.
SRS is now in Diagnosis mode.
"AIR BAG" warning lamp operates in Diagnosis mode as follows:

SPIRAL CABLE
SRS-47
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SRS
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SPIRAL CABLEPFP:25554
Removal and InstallationEHS000WM
REMOVAL
CAUTION:

Before servicing the SRS, turn ignition switch OFF, disconnect both battery cables and wait at
least 3 minutes.

When servicing the SRS, do not work from directly in front of air bag module.
1. Set the front wheels in the straight-ahead position.
2. Remove driver air bag module. Refer to SRS-45, "
Removal and Installation" .
3. Remove the steering wheel center nut.
4. Remove the steering wheel using Tool.
5. Remove the column cover upper and lower.
WHIA0233E
1. Steering wheel 2. Lighting and turn signal switch 3. Wiper and washer switch
4. Spiral cable 5. Driver air bag module connector 6. Column cover upper
7. Column assembly 8. Column cover lower 9. Screw (Do not remove)
10. Screw
Tool number: A: J-1859A
B: J-42578
WHIA0124E

SRS-48
SPIRAL CABLE
Revision: August 20072004 QX56
6. Remove wiper washer switch connector, then pinch the tabs at
wiper and washer switch base and slide switch away from steer-
ing column to remove.
7. While pressing tabs, pull lighting and turn signal switch toward
driver door and disconnect from base.
8. Remove the screws, release the clip, and remove the spiral
cable.
CAUTION:

Do not disassemble spiral cable.

Do not apply lubricant to the spiral cable.
9. Remove the spiral cable connectors.
CAUTION:
With the steering linkage disconnected, the spiral cable may snap by turning the steering wheel
beyond the limited number of turns. The spiral cable can be turned counterclockwise about 2.5
turns from the neutral position.
INSTALLATION
Installation is in the reverse order of removal.

Align spiral cable correctly when installing steering wheel. Make
sure that the spiral cable is in the neutral position. The neutral
position is detected by turning left 2.6 revolutions from the right
end position and ending with the knob at the top.

If equipped with VDC, refer to BRC-62, "Adjustment of Steering
Angle Sensor Neutral Position" for steering angle sensor
adjustment.

After the work is completed, perform self-diagnosis to make sure
no malfunction is detected. Refer to SRS-20, "
SRS Operation
Check" .
LHIA0034E
LHIA0035E
LHIA0036E
WGIA0038E

TF-12
ALL-MODE 4WD SYSTEM
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ALL-MODE 4WD TRANSFER BASIC CONTROL
HYDRAULIC CONTROL CIRCUITS
OUTLINE
All-mode 4WD transfer is controlled by the transfer control unit and sensors.
If a malfunction occurs in the all-mode 4WD system, the 4WD warning lamp lights up to indicate the system
malfunction. There are two ways to identify the cause of the malfunction.
1. Performing the self-diagnosis. (The 4WD warning lamp will indicate what kind of malfunction has occurred
by flickering.)
2. Performing diagnosis using CONSULT-II.
LDIA0055E
WDIA0056E

TF-42
ON BOARD DIAGNOSTIC SYSTEM DESCRIPTION
Revision: August 20072004 QX56
It is possible to deal with these symptoms by changing “CLUTCH FORCE RELEASE LIMIT VALUE”.
However, be careful when changing the values because it may adversely affect driving performance.
NOTE:
A slight shock is felt at a few hertz as if it were being pushed lightly from behind.
CONSULT-II Setting Procedure
1. Turn ignition switch to “OFF” position.
CAUTION:
If CONSULT-II is used with no connection of CONSULT-II CON-
VERTER, malfunctions might be detected in self-diagnosis
depending on control unit which carry out CAN communication.
2. Connect CONSULT-II and CONSULT-II CONVERTER to data
link connector.
3. Turn ignition switch to “ON” position.
4. Touch “START (NISSAN BASED VHCL)”.
5. Touch “ALL MODE AWD/4WD”.
If "ALL MODE AWD/4WD" is not indicated, refer to GI-39,
"CONSULT-II Data Link Connector (DLC) Circuit" .
6. Touch “WORK SUPPORT”.
7. Select WORK ITEM by touching “CLUTCH/F RLS LIM ADJ”.
CLUTCH FORCE RELEASE LIMIT ADJUSTMENT
1.2 kg-m: Tight corner braking symptom is alleviated. However, vibration may occur when accelerating on a
low µ road (icy road, etc.).
0.3 kg-m: Initial set value
0.2 kg-m: Do not set to this value because the tight corner braking symptom will get worse.
1. Current CLUTCH FORCE RELEASE LIMIT value “0.3 kgm”
appears under “CONDITION SETTING” on CONSULT-II display.
2. Touch “1.2” on the display.
BCIA0029E
BCIA0031E
WDIA0085E
SMT968D

TF-44
TROUBLE DIAGNOSIS — INTRODUCTION
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TROUBLE DIAGNOSIS — INTRODUCTIONPFP:00000
IntroductionEDS0017W
DESCRIPTION
When a malfunction (indicated by the 4WD warning lamp illumination) occurs, collect information first from the
customer about how the malfunction occurs. Then, proceed with the diagnosis presuming it is the cause. Also
inspect the electrical system, paying close attention to other possibilities such as fluid level and leaks.
All-mode 4WD transfer is controlled by transfer control unit and sensors.
If a malfunction occurs in the all-mode 4WD system, the 4WD warning lamp lights up to inform of the system
malfunction. There are two ways to identify the cause of the malfunction.
1. Performing the self-diagnosis. (The 4WD warning lamp will indicate what kind of malfunction has occurred
by flickering.)
2. Performing diagnosis using CONSULT-II.
DIAGNOSTIC WORKSHEET
Information from Customer
KEY POINTS

WHAT ..... Vehicle model

WHEN..... Date, Frequencies

WHERE..... Road conditions

HOW..... Operating conditions, Symptoms
Diagnostic Worksheet
Information sheet from customer
Customer name MR/MS Model & Year VIN
Transfer model
AT X 1 4 BEngine Mileage
Incident Date Manuf. Date In Service Date
Frequency❏ Continuous ❏ Intermittent ( times a day)
Symptoms❏ 4WD shift indicator lamp does not turn on.
❏ 4WD warning lamp does not turn on.
❏ 4WD shift indicator lamp does not turn off.
❏ ATP warning lamp does not turn on.
❏ 4LO indicator lamp does not turn on.
❏ 4WD shift indicator lamp does not indicate “4H”.
❏ 4WD shift indicator lamp repeats flicking.
❏ Tight corner braking symptom occurs.
❏ 4WD system does not operate.
❏ Others.
4WD warning lamp❏ Continuously lit❏ Not lit
1.❏ Listen to customer complaints.TF-47
2.❏ Check transfer fluid.TF-47
❏ Leakage
❏ Fluid condition
❏ Fluid level
3.❏ Road testingTF-47
❏ 1. Check before engine is started.
❏ 2. Check at idle.
❏ 3. Cruise test
4.❏ Perform self-diagnosis NG items (with CONSULT-II and without CONSULT-II).TF-31
, TF-28