Troubleshooting INFINITI QX60 2018 Infiniti Connection

Setting destination ........... 6-15
Route guidance .................. 6-31
Storing a
location/route .................... 6-47
Navigation settings ........... 6-56
General information ......... 6-59
7Voice Recognition
INFINITI Voice
Recognition System ............. 7-2
8Troubleshooting guide
Customer assistance .......... 8-2
System unit ........................... 8-3
Audio system ........................ 8-5
Bluetooth® Hands-Free
Phone System .................... 8-15
Navigation (if so
equipped) ............................. 8-19
Voice Recognition ............. 8-27

tooth®. To take advantage of this fea-
ture, the cellular device should be used
on a carrier supporting Adaptive Multi-
Rate Wideband (AMR-WB) or HD voice
technology. The performance of AMR-
WB may vary by carrier and calling area.
Consult your cellular phone carrier if you
experience issues with call quality or
connection.
. Immediately after the ignition switch is
turned ON, it may be impossible to
receive a call for a short period of time.
. Do not place the cellular phone in an area
surrounded by metal or far away from
the in-vehicle phone module to prevent
tone quality degradation and wireless
connection disruption.
. While a cellular phone is connected
through the Bluetooth® wireless con-
nection, the battery of the cellular phone
may discharge quicker than usual.
. If the Bluetooth® Hands-Free Phone
System seems to be malfunctioning,
please visit www.infinitiusa.com/blue-
tooth for troubleshooting help.
. Some cellular phones or other devices
may cause interference or a buzzing
noise to be emitted from the audio system speakers. Storing the device in a
different location may reduce or elim-
inate the noise.
. Refer to the owner’s manual for the
cellular phone for information regarding
the telephone pairing procedure specific
to your phone, battery charging and
cellular phone antenna, etc.
. The antenna display on the monitor may
not match the antenna display of some
cellular phones.
. The battery display on the monitor may
not match the battery display of some
cellular phones.
. Keep the interior of the vehicle as quiet
as possible to her the caller’s voice clearly
as well as to minimize echoes.
. If reception between callers is unclear,
adjusting the incoming or outgoing call
volume may improve the clarity.CONTROL BUTTONS AND MI-
CROPHONE
Control buttons:
The hands-free phone system can be oper-
ated mainly with <
>on the steering
wheel.
“Control buttons and touch screen dis-
play” (page 2-3)
. For models with <
>on the control
panel:
The same operation as <
>on the
steering wheel can be conducted using
the button on the control panel.
“Control buttons and touch screen
display” (page 2-3)
. For models with <
>on the INFINITI
controller:
The same operation as <
>on the
steering wheel can be conducted using
the button on the INFINITI controller.
“INFINITI controller (Type B)”
(page 2-8)
This chapter mainly explains the operation
method using the steering wheel switch.
4. Bluetooth® Hands-Free Phone
4-3

8 Troubleshooting guide
Customer assistance ........................................................ 8-2
System unit ........................................................................\
. 8-3Liquid crystal display .................................................. 8-3
Audio system ..................................................................... 8-5 AM radio ........................................................................\
8-5
HD Radio technology (for U.S.) .............................. 8-6
Compact Disc (CD) player ........................................ 8-8
iPod® player .............................................................. 8-10
USB memory ............................................................... 8-12
Bluetooth® streaming audio .................................. 8-13 Bluetooth® Hands-Free Phone System .................. 8-15
Navigation (if so equipped) ......................................... 8-19
Basic operations ...................................................... 8-19
Vehicle icon .............................................................. 8-20
Route calculation and visual guidance .............. 8-22
Voice guidance ........................................................ 8-24
Traffic information ................................................. 8-25
Infiniti InTouch
TMServices (if so equipped) ..... 8-26
Voice Recognition .......................................................... 8-27

8. Troubleshooting guide
CUSTOMER ASSISTANCE
For assistance or inquiries about the Infiniti
InTouchTM, or to order updated map data (if
so equipped), contact the Infiniti Owner
Services helpdesk or INFINITI NAVIGATION
SYSTEM HELPDESK. See the contact in-
formation on the inside front cover of this
manual.
8-2

SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
Symptom Possible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
Screen brightness is set to the maximum dark-
ness. Adjust the brightness setting of the screen.
“Screen settings” (page 2-26)
The screen is too bright. Screen brightness is set to the maximum brightness.Adjust the brightness setting of the screen.
“Screen settings” (page 2-26)
A small black spot or a small bright spot appears
on the screen. This is a typical phenomenon for liquid crystal
display.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices
equipped to other vehicles may adversely affect
the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
display. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is below 32°F (0°C ). Wait until the in-cabin temperature rises to above 32°F (0°C ).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
display.Adjust the brightness setting of the screen.
“Screen settings” (page 2-26)
8. Troubleshooting guide
8-3

8. Troubleshooting guide
SymptomPossible cause Possible solution
The screen turns blue or an error message is
displayed. A system malfunction has occurred.
It is recommended you visit an INFINITI retailer
for inspecting.
The SD card is not inserted into the slot
correctly (models with navigation system). If the SD card containing map data is acciden-
tally removed, after reinserting the SD card
containing map data into the slot, place the
ignition switch in the OFF position and then
place back in the ON position again.
No image is displayed. The brightness is at the lowest setting. Adjust the brightness of the display.
“Screen settings” (page 2-26)
The display is turned off. Push and hold >//
<> to turn on the display.
8-4

AUDIO SYSTEM
AM RADIO
Symptom Possible cause Possible solution
AM reception deteriorates at night. AM stations are required to lower their power at
night. This is not a malfunction.
8. Troubleshooting guide
8-5

8. Troubleshooting guide
HD RADIO TECHNOLOGY (for U.S.)
Sound
SymptomPossible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skip, stutter or echo. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station.
Report any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital
and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is
taking place (blending). Verify transition performance on several sta-
tions in the area. Report any stations with poor
alignment.
Excessive blending (Transition between analog
and digital). The vehicle is located near the edge of the digital
coverage area.Refer to hdradio.com to verify radio stations in
your coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio
sound quality.Verify correct operation on another station.
Report any station with poor performance.
8-6

Functional
SymptomPossible cause Possible solution
Keep losing my local stations. The digital coverage is slightly less than the
analog signal coverage. Verify correct operation on another station. This
is expected behavior.
Shadowing (urban / terrain) can cause reduced
digital coverage. Verify correct operation on another station.
Some data fields are blank. Text information is sent at the broadcaster’s
discretion. Verify correct operation on another station.
Report station issues.
Text information is truncated / appears to be
more available. The display is limited to a fixed number of
characters and more data is being sent than can
be shown.This is intended behavior.
AM reception deteriorates at night. AM stations are required to lower their power at
night. This is not a malfunction.
8. Troubleshooting guide
8-7

8. Troubleshooting guide
COMPACT DISC (CD) PLAYER
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approxi- mately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes
moderate.
The disc is scratched or dirty. A disc is not
always playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are
stored, discs may become unreadable due to
deterioration (for example, keeping the discs in
the passenger compartment, etc.). Change the disc with a deterioration-free disc.
Do not use a deteriorated disc. The label surface
of the disc may crack or chip, and the layer of the
label surface may eventually peel off.
The compressed audio files cannot be played
back. If both music CD files (CD-DA data) and
compressed audio files (MP3 data, etc.) are
mixed on one disc, the audio compression files
cannot be played back.Prepare a disc that includes compressed audio
files only.
The files are not named using characters that
are compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifi-
cations for folder names and file names. In
addition, always use “.MP3”, “.WMA”, “.mp3” or
“.wma” for file extensions.
It takes a long time before the music starts
playing. The disc contains a large amount of data. Some time may be required to check the files. It
is recommended that unnecessary folders or any
files other than compressed audio files should
not be recorded in a disc.
The sound quality is poor. The disc is dirty.Wipe off any dirt from the disc.
8-8