phone INFINITI QX80 2022 Repair Manual

8 Troubleshooting guide
System unit ........................................................................\
. 8-2Liquid crystal display .................................................. 8-2
Wi-Fi connection (if so equipped) ................................ 8-4 Wi-Fi hotspot (if so equipped) ................................ 8-5
Audio system ..................................................................... 8-6 HD Radio technology ................................................. 8-6
iPod® player ................................................................. 8-8
USB memory device ................................................ 8-10
Bluetooth® audio ...................................................... 8-11
Bluetooth® Hands-Free Phone System .................. 8-13
INFINITI InTouch
TMServices ...................................... 8-17 Apple CarPlay® .............................................................. 8-18
Android Auto .................................................................. 8-20
Siri® Eyes Free ............................................................... 8-22
Navigation (if so equipped) ......................................... 8-23
Basic operations ...................................................... 8-23
Map screen .............................................................. 8-24
Route calculation and visual guidance .............. 8-26
Voice guidance ........................................................ 8-28
Traffic information ................................................. 8-29
Voice recognition .......................................................... 8-30

BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system.
Contact an INFINITI retailer or visit www.infinitiusa.
com/bluetooth/ to check compatibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle hands-
free phone system is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
8. Troubleshooting guide
8-13

8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system.
Contact an INFINITI retailer or visit www.infinitiusa.
com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The fan speed of the heater/air conditioner is
too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming voice volume is too loud/soft. Adjust the volume using >/<>on
the control panel or <>on the steering wheel.
The outgoing voice volume is too loud/soft. Adjust the volume from volume adjustment screen.
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
8-14

SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the touch screen display and a cellular
phone screen. Making or receiving a call is
unavailable even though the antenna dis-
play shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the
wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-15

8. Troubleshooting guide
SymptomPossible cause Possible solution
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Delete the Bluetooth® pairing information from both
the cellular phone and vehicle system before regis-
tering it again.
Phone does not support phonebook download
function. Contact an INFINITI retailer or visit www.infinitiusa.
com/bluetooth/ to check compatibility.
8-16

8. Troubleshooting guide
Apple CarPlay®
SymptomCause and Countermeasure
Cannot start Apple CarPlay® though it is tethered to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports” (page 2-8)
Use an Apple LightningTMcable (Mfi certified) to connect your phone to the USB
connection port and check the cable that is not broken.
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Apple CarPlay® settings” (page 5-20)
Apple CarPlay® setting is not active on your iPhone®. Turn on “CarPlay” on your
iPhone®.
The device is not compatible with Apple CarPlay®. Check the compatibility
requirements.
Cannot use wireless Apple CarPlay® (if so equipped). The wireless connection is not completed properly. To activate wireless Apple CarPlay®, touch [
] on the Connections settings screen.“Connections settings” (page 2-17)
The wireless connection is not completed properly.
“Connecting iPhone®” (page 5-17)
Delete the iPhone® on the devices list and reconnect it to the in-vehicle system.
“Setting devices” (page 2-17)
Apple CarPlay® performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Apple CarPlay®. A blank screen appears when trying to
access maps. Confirm you have a compatible iPhone®, a cellular connection and an active data plan.
Use an Apple Lightning
TMcable (Mfi certified) to connect your phone to the USB
connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
8-18

Cannot access Siri® using<>on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Siri® setting is not enabled on the phone. Turn on “Siri” on your phone.
Check that you are pushing and holding <
>on the steering wheel instead of just
pushing the switch to initiate Siri® operation.
8. Troubleshooting guide
8-19

8. Troubleshooting guide
Android Auto
SymptomCause and Countermeasure
Cannot start Android Auto though it is connected to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports” (page 2-8)
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Android Auto settings” (page 5-24)
To activate Android Auto, touch [
] on the Launch Bar or touch [Smartphone
Connection] on the information screen and then touch [Android Auto].
“Selecting menu from Launch Bar” (page 2-10)“Information menu” (page 5-2)
The connected device is not compatible with Android Auto. Check the compatibility
requirements.
Your Android phone may not be recognized if its battery is low. Charge your Android
phone then try again.
Android Auto performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Android Auto. A blank screen appears when trying to access
maps. Confirm you have a compatible Android phone, a cellular connection and an active data
plan.
Use the Android phone OEM cable to connect your phone to the USB connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
8-20

Cannot start voice operation using<>on the steering
wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Voice operation cannot be performed while driving. Turn on the "While driving" setting
on your Android phone.
Check that you are pushing and holding
<
>on the steering wheel instead of just
pushing the switch to voice operation.
8. Troubleshooting guide
8-21

8. Troubleshooting guide
SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually by pushing