service JEEP CHEROKEE 2017 KL / 5.G User Guide

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE ....................592
▫ Prepare For The Appointment ..............592
▫ Prepare A List ........................ .592
▫ Be Reasonable With Requests ..............592
 IF YOU NEED ASSISTANCE ................592
▫ FCA US LLC Customer Center .............593
▫ FCA Canada Inc. Customer Center ...........593
▫ In Mexico Contact ..................... .593
▫ Puerto Rico And U.S. Virgin Islands ..........593▫
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ............594
▫ Service Contract ...................... .594
 WARRANTY INFORMATION ...............595
 MOPARPARTS .........................595
 REPORTING SAFETY DEFECTS .............595
▫
In The 50 United States And Washington, D.C. . . .595
▫ In Canada ........................... .596
 PUBLICATION ORDER FORMS .............596
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
592 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 593

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
594 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mastercard,
American Express, and Discover orders are accepted. If you
prefer mailing your payment, please call for an order form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the informa-
tion that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo-
nents is written in straightforward language with illustra-
tions, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
596 CUSTOMER ASSISTANCE

Child RestraintsBooster Seats ........................... .238
Child Restraints ........................ .234
Child Seat Installation .....................249
How To Stow An Unused ALR Seat Belt ........245
Infants And Child Restraints ................237
LATCH Positions ........................ .240
Lower Anchors And Tethers For Children .......240
Older Children And Child Restraints ...........237
Seating Positions ........................ .239
Child Safety Locks ..........................42
Clean Air Gasoline ........................ .515
Cleaning Wheels ............................... .498
Climate Control ............................76
Manual ................................76
Coin Holder ..............................115
Cold Weather Operation ..................... .262
Compact Disc (CD) Maintenance ................590
Compact Spare Tire ........................ .497
Console .................................115
Console, Floor .............................115
Contract, Service .......................... .594
Coolant Pressure Cap (Radiator Cap) .............476
Cooling System ........................... .474Adding Coolant (Antifreeze)
.................475
Coolant Capacity ........................ .521
Coolant Level .......................... .477
Disposal Of Used Coolant ..................477
Drain, Flush, And Refill ....................474
Inspection ......................... .474, 477
Points To Remember ..................... .477
Pressure Cap ........................... .476
Radiator Cap .......................... .476
Selection Of Coolant (Antifreeze) ..........474, 521
Corrosion Protection ....................... .505
Cruise Control (Speed Control) .................293
Cruise Light ............................. .162
Cupholders ...............................

118
Customer Assistance ....................... .592
Daytime Brightness, Interior Lights ...............69
Daytime Running Lights ......................64
Dealer Service ............................ .455
Defroster, Rear Window .......................75
Defroster, Windshield ....................... .253
Diagnostic System, Onboard ...................163
Dimmer Switch, Headlight .....................66
Dipsticks Oil (Engine) ........................... .453
600 INDEX

Key FobArm The Alarm ..........................34
Disarm The Alarm ........................35
Programming Additional Key Fobs ..........25, 33
Key Fob Battery Service (Remote Keyless Entry) .....22
Key Fob Programming (Remote Keyless Entry) ......25
Key-In Reminder ............................28
Keyless Enter-N-Go ..........................38
Lock The Vehicle’s Doors ...................539
Passive Entry Programming .................539
Unlock Liftgate ......................... .539
Key, Replacement ........................ .25, 33
Keys ....................................20
Lane Change And Turn Signals .................66
Lane Change Assist ..........................66
LaneSense ............................... .355
Lap/Shoulder Belts ........................ .204
Latches ................................. .255
Hood ................................ .102
Leaks, Fluid ............................. .255
Life Of Tires ............................. .493
Liftgate ............................. .103, 104
Liftgate Window Wiper/Washer .................74
Light Bulbs .............................. .255Lights
.................................. .255
AirBag .........................143, 215, 253
Automatic Headlights ......................63
Battery Saver ............................67
Brake Assist Warning ..................... .176
Brake Warning ......................... .144
Cruise ............................... .162
Daytime Running .........................64
Dimmer Switch, Headlight ................65, 66
Engine Temperature Warning ................147
Exterior .............................. .255
Fog ...................................65
Hazard Warning Flasher ...................391
Headlights ..............................63
Headlights On Reminder ....................64
Headlights On With Wipers ..................64
Headlight Switch .........................63
High Beam ..............................66
High

Beam/Low Beam Select .................66
Hill Descent Control Indicator ...............179
Instrument Cluster ........................63
Intensity Control ..........................68
Interior ................................67
Lights On Reminder .......................64
Low Fuel ............................. .155
604 INDEX

Malfunction Indicator (Check Engine)..........150
Parade Mode (Daytime Brightness) .............69
Park ................................. .160
Passing ................................66
Seat Belt Reminder ...................... .143
Security Alarm ......................... .146
Tire Pressure Monitoring (TPMS) ..........153, 195
Traction Control ........................ .176
Turn Signal ....................65, 66, 161, 255
Vanity Mirror ........................ .62, 119
Warning (Instrument Cluster Description) . . . .147, 161
Load Floor, Cargo ......................... .107
Loading Vehicle ........................... .367
Tires................................. .485
Load Shed Battery Saver Mode ...................... .140
Battery Saver On ........................ .140
Electrical Load Reduction ...................140
Intelligent Battery Sensor ...................140
Locks Auto Unlock .............................42
Child Protection ..........................42
Power Door .............................37
Low Tire Pressure System .....................195
Lubrication, Body ......................... .466Luggage Carrier
.......................... .126
Lug Nuts ............................... .513
Maintenance Free Battery .....................454
Maintenance Schedule ...................... .447
Malfunction Indicator Light (Check Engine) . . . .150, 164
Manual, Service ........................... .596
Memory Feature (Memory Seat) .................50
Memory Seat ..............................50
Memory Seats And Radio .....................50
Methanol ............................... .515
Mirrors ..................................59
Heated .................................62
Outside ................................60
Rearview ........................... .59, 391
Vanity ............................. .62, 119
Modifications/Alterations,

Vehicle ................7
Monitor, Tire Pressure System ..................195
MOPAR Parts ............................ .595
Multi-Function Control Lever ...................65
New Vehicle Break-In Period ..................264
Occupant Restraints ........................ .201
Oil, Engine .............................. .455
12
INDEX 605

Lap/Shoulder Belt Operation................206
Lap/Shoulder Belts ...................... .204
Lap/Shoulder Belt Untwisting ...............208
Pregnant Women ........................ .210
Seat Belt Extender ....................... .210
Seat Belt Pretensioner ......................211
Seat Belt Reminder ...................... .203
Seat Belt Maintenance ...................... .507
Seat Belt Reminder ........................ .203
Seat Belts ............................ .202, 253
Adjustable Shoulder Belt ...................208
Adjustable Upper Shoulder Anchorage .........208
Child Restraint ......................... .234
Extender .............................. .210
Front Seat ...................... .202, 204, 206
Inspection ............................. .253
Operating Instructions .....................206
Pregnant Women ........................ .210
Pretensioners ............................211
Rear Seat ............................. .204
Reminder ............................. .143
Untwisting Procedure .....................208
Seats ................................. .43, 53
Adjustment .............................43
Easy Entry ..............................52 Head Restraints
..........................54
Heated .................................53
Memory ................................50
Rear Folding .............................47
Seatback Release ...................... .45, 47
Tilting .................................45
Vented .................................53
Ventilated ...............................53
Security Alarm ......................... .34, 146
Arm The System ..........................34
Disarm The System ........................35
Selec-Terrain ............................. .284
SENTRY KEY Key Programming .........................33
Sentry Key Replacement ....................25,
33
Service Assistance ......................... .592
Service Contract .......................... .594
Service Manuals .......................... .596
Shifting Automatic Transmission ....................271
Power Transfer Unit, Shifting Into Power
Transfer Unit Neutral (N) ...............382, 384
Transfer Case, Shifting Into Transfer Case
Neutral (N) ............................ .382
608 INDEX

High Speed............................ .491
Inflation Pressures ....................... .490
Jacking ........................... .414, 481
Life Of Tires ........................... .493
Load Capacity ...................... .485, 486
Pressure Monitor System (TPMS) .............195
Pressure Warning Light ....................153
Quality Grading ........................ .503
Radial ............................... .491
Replacement ........................... .494
Rotation .............................. .501
Safety ............................ .481, 489
Snow Tires ............................ .496
Spare Tire ...................... .496, 497, 498
Spinning .............................. .492
Trailer Towing .......................... .374
Tread Wear Indicators .....................493
Tire Safety Information ...................... .481
Tire Service Kit ........423, 424, 425, 427, 428, 430, 431
Tongue Weight/Trailer Weight .................373
To Open Hood ........................... .102
Torque Converter Clutch .....................277
Towing .......................... .369, 372, 439
Disabled Vehicle ........................ .439
Recreational ........................... .378Towing Vehicle Behind A Motorhome
............378
Traction Control .......................... .173
Trailer Sway Control (TSC) ....................178
Trailer Towing ............................ .369
Cooling System Tips ..................... .378
Hitches ............................... .371
Minimum Requirements ....................373
Tips ................................. .377
Trailer And Tongue Weight ..............372, 373
Wiring ............................... .376
T

railer Towing Guide ....................... .372
Trailer Weight ............................ .372
Transaxle ............................... .269
Automatic ............................ .269
Operation ............................. .269
Transmission ............................. .271
Automatic ......................... .271, 479
Maintenance ........................... .479
Transmitter, Garage Door Opener (HomeLink) ......108
Transporting Pets ......................... .251
Tread Wear Indicators ...................... .493
Turn Signals ........................... .66, 161
610 INDEX