service JEEP COMPASS 2010 1.G Manual PDF

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 447
▫ Prepare For The Appointment ........... 447
▫ Prepare A List ...................... 447
▫ Be Reasonable With Requests ............ 447
 If You Need Assistance ................. 447
▫ Chrysler Group LLC Customer Center ..... 448
▫ Chrysler Canada Inc. Customer Center ..... 448
▫ In Mexico Contact .................... 448 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 449
▫ Service Contract ..................... 449
 Warranty Information (U.S. Vehicles Only) .... 450
 MOPAR Parts....................... 450
 Reporting Safety Defects ................ 450
▫ In The 50 United States And
Washington, D.C. .................... 450
▫ In Canada ......................... 451
 Publication Order Forms ................ 451
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
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IF YOU NEED CONSUMER ASSISTANCE 447

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
448 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
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IF YOU NEED CONSUMER ASSISTANCE 449

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:
A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
9
IF YOU NEED CONSUMER ASSISTANCE 451

vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
452 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
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IF YOU NEED CONSUMER ASSISTANCE 453

Cargo Light............................ 169
Cargo Load Floor ........................ 172
Cargo Tie-Downs ........................ 173
Carrier, Luggage ........................ 176
Cellular Phone ........................ 93,259
Center High Mounted Stop Light ............ 419
Chains, Tire ............................ 324
Changing A Flat Tire ..................... 360
Chart, Tire Sizing ........................ 309
Check Engine Light
(Malfunction Indicator Light) ............... 380
Checking Your Vehicle For Safety ............. 81
Checks, Safety ........................... 81
Child Restraint .......................... 72
Child Restraint Tether Anchors ............... 76
Child Restraint with Automatic Belts ........... 75
Child Safety Locks ........................ 32
Child Seat .............................. 78
Clean Air Gasoline ....................... 335 Cleaning
Wheels ............................. 405
Climate Control ......................... 259
Clock ..................... 208,222,224,227,236
Clutch ............................... 399
Clutch Fluid ........................... 399
Coin Holder ........................... 168
Compact Disc (CD) Maintenance ............. 258
Compact Spare Tire ...................... 320
Compass Variance ....................... 204
Connector UCI ................................ 247
Universal Consumer Interface (UCI) ......... 247
Console .............................. 168
Contract, Service ........................ 449
Coolant (Antifreeze) ................... 421,422
Cooling System ......................... 393
Adding Coolant (Antifreeze) .............. 395
Coolant Level ...................... 393,397
458 INDEX

Disposal of Used Coolant................ 396
Drain, Flush, and Refill .................. 394
Inspection ........................... 397
Points to Remember ................. 396,397
Pressure Cap ......................... 396
Selection of Coolant (Antifreeze) ........... 394
Corrosion Protection ..................... 403
Cruise Light ........................... 189
Cupholders ............................ 168
Customer Assistance ..................... 447
Dealer Service .......................... 382
Defroster, Rear Window ................... 175
Defroster, Windshield ................83,262,268
Delay (Intermittent) Wipers ................. 146
Diagnostic System, Onboard ................ 379
Dimmer Switch, Headlight ................. 143
Dipsticks Power Steering ........................ 293 Disposal
Antifreeze (Engine Coolant) ............... 396
Engine Oil ........................... 385
Door Locks ............................. 28
Door Locks, Automatic .................... 29
Door Opener, Garage ..................... 152
Downshifting .......................... 281
Driver’s Seat Back Tilt .................... 129
Driving ............................... 291
On Slippery Surfaces ................... 288
Through Flowing, Rising,
or Shallow Standing Water ............... 289
Electric Remote Mirrors .................... 91
Electrical Power Outlets ................... 161
Electronic Brake Control System ............. 299
Anti-Lock Brake System ................. 299
Brake Assist System .................... 300
Electronic Roll Mitigation ................ 301
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INDEX 459

LocksChild Protection ........................ 32
Door ................................ 28
Power Door ........................... 29
Lubrication, Body ....................... 389
Luggage Rack (Roof Rack) ................. 176
Lumbar Support ........................ 128
Maintenance Free Battery .................. 387
Maintenance, General ..................... 382
Maintenance Procedures ................... 382
Maintenance Schedule .................... 426
Malfunction Indicator Light (Check Engine) . . 194,380
Manual, Service ......................... 451
Manual Transaxle .................. 277,280,401
Downshifting ......................... 281
Fluid Level Check ................... 402,403
Frequency of Fluid Change ............402,403
Lubricant Selection ...............401,402,403Map/Reading Lights
..................... 144
Master Cylinder (Brakes) .................. 399
Mirrors ................................ 89
Automatic Dimming ..................... 89
Electric Powered ....................... 91
Heated .............................. 92
Outside .............................. 90
Rearview ............................. 89
Vanity ............................... 92
Modifications/Alterations, Vehicle ............. 8
Monitor, Tire Pressure System ............... 326
Mopar Parts ......................... 381,450
Multi-Function Control Lever ............... 140
New Vehicle Break-In Period ................ 80
Occupant Restraints ................... 37,63,67
Occupant Restraints (Sedan) ...........59,60,63,66
Octane Rating, Gasoline (Fuel) .............. 335
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INDEX 465