odometer KIA CADENZA 2020 Warranty and Consumer Information Guide

10New Vehicle Limited Warranty
• Damaged brake rotors and drums resulting from
failing to replace brake pads and/or shoes before
they have worn sufficiently to damage such rotors
and drums. It is your obligation to ensure adequate
inspections to prevent rotor and drum damage due to
pad/shoe wear.
Manufacturer Design Choices
• The choices made in designing your vehicle,
including the materials chosen for parts and
components.
• Note: A material is not defective or underperforming
under your warranty because a better, stronger, more
durable or more suitable material could have been used.
• Note: All vehicle dimensions and measurements are
made solely at the discretion of the manufacturer
and are not warranted to be suitable for you or
anyone else who uses your vehicle.
Normal Deterioration
• Replacement or repair of parts intended to wear
including the friction wear parts of the brakes,
including brake pads and shoes, spark plugs, belts,
clutch linings, filters, wiper blades, bulbs except
HID bulbs, fuses, and other wear and consumable
items.
• Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
Normal Maintenance
• Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
• Normal maintenance items including but not limited
to spark plugs, engine belts, filters, wiper blades, and
bulbs except HID bulbs are not warranted. However,
as a matter of policy, Kia will repair or replace such
maintenance items of a new vehicle during the
vehicle’s initial ownership period, but only up to the
first service interval or 12 months/12,000 miles,
whichever comes first.
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance Services”
or “Appearance Care” in your Owner’s Manual.
Altered Mileage
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
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10. Other Items Not Covered by This Warranty
In addition to the above provisions, this warranty
does not cover the following:
(a) Damage resulting from such factors as
accidents, acts of nature or events beyond the
control of Kia.
(b) Any economic loss, incidental, special,
consequential, or exemplary damages (whether
in contract or tort), including, but not limited to,
loss of time, inconvenience, loss of use of the
Kia Vehicle, cost of transporting the Kia Vehicle
to an Authorized Kia Dealer or other repair
establishment for repair or service, lodging, car
rentals, travel costs, loss of pay and any other
expenses or damages.
(c) Any repair of a Kia Vehicle on which the
odometer mileage has been altered or on which
the actual mileage cannot be readily determined.
(When replacing the speedometer, the
“Speedometer Replacement Record” on the
inside front cover must be filled in by an
Authorized Kia Dealer or any repair
establishment utilizing Certified Parts.)
This warranty is given in lieu of all other
express or implied warranties (except those set
forth separately in this manual) on the part of
Kia Motors America Inc. or the Authorized Kia
Dealer selling the Kia Vehicle. No dealer, or any
agent or employee thereof, or any other person,
is authorized to extend or enlarge this warranty.
This warranty is applicable to all the Kia
Vehicles certified for the 50 states, including the
State of California.
Federal Emission Control Warranty
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26CaliforniaEmission Control Warranty
Warranty Service
To obtain warranty service, return the vehicle to any
authorized Kia dealer. Service will be performed without
charge for diagnosis, parts and labor. In case of
emergency, see Emergency Service Instructions.
Exclusions
This warranty does not apply to failures caused by abuse,
tampering or lack of maintenance; or to any vehicle on
which the odometer mileage has been altered so that the
vehicle’s actual mileage cannot be determined.
STATEMENT OF OWNER’S RIGHTS AND
OBLIGATIONS
What Is Covered By The Warranty
If a vehicle fails a state Smog Check test during the
coverage period, Kia will repair the vehicle so that it will
pass a state Smog Check retest. The owner should take the
vehicle to any authorized dealer for Warranty repairs and
present a copy of the failed Smog Check test report to the
dealer. If the owner is not notified within 30 days that a
performance warranty claim is not valid then the
manufacture is required to repair the vehicle free of charge.
In addition, if a warranted part fails because of a defect,
Kia will repair or replace it at any authorized Kia dealer.
Any other parts damaged by the failure of a warranted
part will also be repaired or replaced. The repair and/or
replacement will be made at no charge to the owner for
parts, labor and diagnosis. For emergency situations, see
the instructions under Emergency Service.
How Long Does The Warranty Last
The warranty shall apply for 3 years or 50,000 miles,
whichever occurs first, except that those parts listed on the
warranted parts list are covered for 7 years or 70,000
miles, whichever first occurs. For 2020 SULEV(Super
Ultra Low Emission Vehicle) vehicle certified as partial
zero-emission vehicle(PZEV) only, all parts covered
under the PERFORMANCE WARRANTY and the
DEFECT WARRANTY, which are listed in this warranty
booklet on the Emission Warranty Parts List, are
warranted for 15 years or 150,000 miles, whichever
occurs first. Where parts are scheduled for replacement as
required maintenance, the warranty shall apply until the
first scheduled maintenance point listed in the Owner’s
Manual. This warranty begins on the date the vehicle is
delivered to the original purchaser or on the date the
vehicle is first placed in service, whichever occurs first.
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28CaliforniaEmission Control Warranty
Incidental or consequential damages such as loss of use
of the vehicle, loss of time, inconvenience, expense for
gasoline, telephone, travel or lodging.
Any vehicle on which the odometer mileage has been
altered so that actual vehicle mileage cannot readily be
determined. (When the Owner replaces the speedometer
or has it replaced by a repair facility, then the
“Speedometer Replacement Record” on the inside front
cover must be filled in by an Authorized Kia Dealer.)
Loss or damage to personal property, loss of revenue,
commercial loss or other matter not specifically
included.
Damage resulting from the use of a non-Kia part.
Emergency Service
If emergency Emission Control System Warranty service
is required and the owner is unable to readily locate an
authorized Kia dealer or if a warranted part is not
available within 30 days, then, repairs may be performed
at any available service establishment, or by the owner,
using any replacement part. Kia will reimburse the
owner for the owner’s expenses including diagnostic
charges for such emergency repair or replacement at
Kia’s suggested retail price for all warranted parts
replaced and labor charges based on Kia’s recommended
time allowance for the warranty repair and the
geographically appropriate hourly labor rate. Replaced
parts and copies of paid original receipts must be
available for presentation to Kia as a condition of
reimbursement for these emergency repairs. In addition,
the owner must provide Kia a detailed description
indicating why the situation was considered an
emergency and why an authorized Kia dealer was not
available. Additional information may be obtained by
calling 1-800-333-4Kia. A repair not being complete
within 30 days constitutes an emergency.
ATTACHED IS A LIST OF COMPONENTS
WARRANTED AGAINST DEFECTS IN MATERIAL
AND WORKMANSHIP FOR 7 YEARS OR 70,000
MILES ON VEHICLES/ENGINES AS NOTED.
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32Replacement Parts and Accessories Limited Warranty
• Accessories
A Kia Genuine accessory installed by Kia or an
Authorized Kia Dealer on a new vehicle at the
time of, or prior to the vehicle’s date of delivery
to the original retail purchaser, or the date the
vehicle is first put into service, is covered under
the New Vehicle Limited Warranty and is limited
to 60 months from the date of original retail
delivery date of first use, or 60,000 miles,
whichever occurs first.
A Kia Genuine accessory installed by an
Authorized Kia Dealer after the vehicle was
delivered to the original retail purchaser or first
put into service shall be warranted for the greater
(1)the duration of the New Vehicle Limited
Warranty or (2)12 months or 12,000 miles from
the date of purchase or installation.
Kia Genuine AM/FM Radios, satellite radios,
CD players or other audio equipment purchased
after the vehicle is first put into service are
covered for 12 months/unlimited miles.
A Kia Genuine Air Conditioning System
installed by an Authorized Kia Dealer after the
vehicle is first put into service is covered for 12
months/12,000 miles, whichever comes first, or
the remainder of the New Vehicle Limited
Warranty, whichever is greater, from the date of
installation. A Kia Genuine Air Conditioning
System purchased over the counter is warranted
for 12 months/unlimited miles.
What Is Not Covered
• Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
• Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
• Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
• Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
• Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
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42Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following information:
• Your name, address and telephone number
• Vehicle identification number (on dashboard and on label installed on the driver’s door).
• Date of purchase
• Current odometer reading
• Your Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily address the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the BBB National Programs, Inc.
and is provided at no cost to you. You may contact them at:
AUTO LINE
BBB National Programs, Inc.
3033 Wilson Blvd. Suite 600
Arlington, VA 22201
800-955-5100
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California Consumer Notice
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of
the following occurs:
• The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or
safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is
driven AND the nonconformity has been subject to repair two or more times by Kia or its agents AND the buyer or
lessee has directly notified KIA of the need for the repair of the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by Kia or its agents AND the buyer has notified
Kia of the need for the repair of the nonconformity; OR
• The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of
more than 30 calendar days after delivery of the vehicle to the buyer.
Notice as required above must be sent to:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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