service KIA K5 2023 Warranty and Consumer Information Guide

33
Replacement Parts and
Accessories Limited Warranty
• Replacement parts or accessories used in
applications for which they are not designed.
• Replacement parts or accessories installed
improperly by other than an Authorized Kia
Dealer or Kia.
• Any replacement part or accessory without
proof of purchase or replacement date.
• Non-Kia replacement parts or accessories which
an Authorized Kia Dealer may sell or install on
your Kia Vehicle.
To Get Warranty Service
You must take your Kia Vehicle, along with this
manual and proof of purchase or replacement date,
to an Authorized Kia Dealer in the United States
during its normal service hours. If you have any
questions or need assistance regarding this
warranty, refer to “When You Need to Talk to Kia”
starting on Page 39.
Limited Liability
The liability of Kia America, Inc. under this
warranty is limited solely to the repair or
replacement of Kia-supplied parts, defective in
materials or workmanship, by an Authorized Kia
Dealer at its place of business, and specifically
does not include any expense of or related to
transportation to such a dealer or payment for loss
of use of the Kia Vehicle during warranty repairs.
Other Terms
The “Other Terms” stated on Page 12 in the New
Vehicle Limited Warranty also apply to this
warranty.
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34Scheduled Maintenance Record
The service records on this and the following pages have
been designed to include the signature of your Authorized
Kia Dealer representative or other repair establishment
representative. This signed form is evidence of completion
of maintenance services and should be kept with the
receipts, repair orders and invoices in the glove box. All
records should be given to any subsequent owner of the Kia
Vehicle. Claims made during the warranty term will not
qualify under the warranty if resulting from lack of
maintenance rather than from defective material or
workmanship. Alternatively, for your convenience, you have
been provided with a vehicle maintenance Log booklet for
your use in recording your Kia vehicle’s maintenance. You
may use either to organize and maintain your records.
Scheduled Maintenance Intervals
Refer to your Owner’s Manual for the specific conditions.
Pre-Delivery Inspection
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #1
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #2
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
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35
Scheduled Maintenance Record
Service #3
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #4
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #5
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #6
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #7
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #8
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
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36Scheduled Maintenance Record
Service #9
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #10
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #11
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #12
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #13
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #14
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
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37
Scheduled Maintenance Record
Service #15
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #16
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #17
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #18
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #19
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #20
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
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38Dealer Certification
The undersigned Dealer wants you to know that at the time your new Kia Vehicle is being delivered:
1. Based upon written notification furnished by the manufacturer, we have knowledge that this Kia Vehicle is covered by an Environmental Protection Agency (EPA) Certificate of Conformity.
2. We have made a visual inspection. This inspection is limited to those emission\
control devices or portions thereof which are visible without removal or adjustment of any vehicle component or system of the Kia Vehicle, whether emissions related or otherwise. Based upon such visual i\
nspection, there are no apparent deficiencies in the installation of emission control devices by the manufacturer. (“Emission control device” is limited to all devices installed on a Kia Vehicle for the sole or primary purpose of controlling Kia Vehicle’s emissions which were not in general use prior to 1968.)
3. We have performed all emission control system preparation required by the manufacturer prior to the sale of the Kia Vehicle, as set forth in the current pre-delivery service manual provided by the manufacturer.
4. Except as may be provided in Paragraph 5 below, the Kia Vehicle warrantor shall remedy free of charge to the consumer, under terms of the warrantor’s emission performance warranty, if this Kia Vehicle fails to pass an EPA-approved emission test under BOTH of the following conditions:
a. If such test is prior to the expiration of three months or 4,000 miles (whichever comes first) from date or mileage at time of delivery to the ultimate buyer.
b. If the Kia Vehicle has been maintained and used in accordance with the manufacturer’s written instructions for proper maintenance and use.
5. Check here if the Kia Vehicle is a company car or demonstrator and complete the following:
The Kia Vehicle with which this statement is delivered was placed in service as a demonstrator or company car prior to delivery. The manufacturer’s emission performance warranty period commenced on the date the vehicle was first placed in service, namely on
Month Day Year
NOTE
The dealer makes no representation or warranty that the emission control system or any part thereof is without defect nor that the system will properly perform. The warrantor’s emission performance warranty referred to above, furnished with this Kia Vehicle, is solely that of the warrantor. This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the \
EPA regulations issued thereunder.
Dealership Name:
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39
When you need to talk to Kia and Roadside AssistanceThis section contains information about Kia’s Roadside
Assistance Program, contacting Kia America and the
BBB AUTO LINE. Please review the procedures on the
next few pages. They are provided to help resolve any
concerns you may have with your vehicle or dealership.
Feel free to contact us at any time.
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added consumer benefit, Roadside Assistance is
provided on all new 2023 model Kia Vehicles from the
date the vehicle is delivered to the first retail buyer or
otherwise put into use (in-service date), whichever is
earlier, for a period of 60 months or 60,000 miles,
whichever is earlier, subject to the terms, conditions and
exclusions set forth in this manual.
More information regarding the services available under
Kia’s Roadside Assistance program is available in your
Kia Vehicle’s Owner’s Manual. These services generally
include:
• Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
• Out of gas assistance (out of gas assistance is limited
to a maximum of 2 times per year and a maximum
of 2 gallons of gasoline)*
• Flat tire assistance*
• Jump start assistance*
• Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
• Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
* Roadside Services are limited to a maximum of $75
per occurrence.
To Our Consumer
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40When you need to talk to Kia and Roadside Assistance
Kia’s toll free Roadside Assistance hot line is staffed 24
hours a day, 365 days a year and is accessible by dialing
1-800-333-4 KIA (4542). Please note that you must
provide your Vehicle Identification Number (VIN) to
verify coverage at the time of your call. The VIN can be
found on the dash of your vehicle on the driver’s side, on
the door jamb of the driver’s door, on your vehicle’s
registration or proof of insurance card.
Kia America reserves the right to limit or deny services
or other benefits to any owner or driver when, in Kia
America's judgment, the claims and/or service requests
are excessive in frequency or type of occurrence.
The following is not covered under Roadside Assistance:
■
Any Kia vehicle that has ever been or should be issued
a “Salvage” title or similar "branded" title under any
state's law or has been declared a "total loss" or
equivalent by a financial institution or insurance
company.
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41
Consumer Affairs Procedures
Both Kia America and your Kia dealer are dedicated to serving all of you\
r automotive needs. Your complete
satisfaction is our primary concern. Your Kia dealer is available to assist you with all of your automobile sales, parts
and service requirements.
If, however a situation arises that has not been addressed to your satisfaction, we ask that you take the following steps:
STEP 1 :
Discuss the situation with the dealership management. If a problem still\
exists, contact the dealership General Manager
or Owner. Your Kia dealership is best equipped to resolve the matter for you.
STEP 2 :
If the problem has still not been addressed to your satisfaction, please contact our Kia Consumer Assistance Center
using our toll free number:
1-800-333-4KIA(4542)
Kia Owner Satisfaction and Assistance
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44Alabama Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB AUTO
LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by certified mail, by providing a written statement that describes the subject
motor vehicle, the problems with your vehicle, and describes all previous attempts to correct the problems by
identifying the person, firm, or corporation who made such attempt and the time each attempt was made, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine CA 926l9-2410
l-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALABAMA
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