service KIA NIRO EV 2022 Warranty and Consumer Information Guide

25
When you need to talk to Kia and Roadside Assistance
Kia’s toll free Roadside Assistance hot line is staffed 24
hours a day, 365 days a year and is accessible by dialing
1-800-333-4 KIA (4542). Please note that you must
provide your Vehicle Identification Number (VIN) to
verify coverage at the time of your call. The VIN can be
found on the dash of your vehicle on the driver’s side, on
the door jamb of the driver’s door, on your vehicle’s
registration or proof of insurance card.
Kia America reserves the right to limit or deny services
or other benefits to any owner or driver when, in Kia
America's judgment, the claims and/or service requests
are excessive in frequency or type of occurrence.
The following is not covered under Roadside Assistance:
■
Any Kia vehicle that has ever been or should be issued
a “Salvage” title or similar "branded" title under any
state's law or has been declared a "total loss" or
equivalent by a financial institution or insurance
company.
��� 22MY EV(��2).indd 252021-04-28 �� 2:03:26

26Consumer Affairs Procedures
Both Kia America and your Kia dealer are dedicated to serving all of you\
r automotive needs. Your complete
satisfaction is our primary concern. Your Kia dealer is available to assist you with all of your automobile sales, parts
and service requirements.
If, however a situation arises that has not been addressed to your satisfaction, we ask that you take the following steps:
STEP 1 :
Discuss the situation with the dealership management. If a problem still\
exists, contact the dealership General Manager
or Owner. Your Kia dealership is best equipped to resolve the matter for you.
STEP 2 :
If the problem has still not been addressed to your satisfaction, please contact our Kia Consumer Assistance Center
using our toll free number:
1-800-333-4KIA(4542)
Kia Owner Satisfaction and Assistance
��� 22MY EV(��2).indd 262021-04-28 �� 2:03:26

29
Alabama Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by certified mail, by providing a written statement that describes the subject
motor vehicle, the problems with your vehicle, and describes all previous attempts to correct the problems by
identifying the person, firm, or corporation who made such attempt and the time each attempt was made, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine CA 926l9-2410
l-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALABAMA
��� 22MY EV(��2).indd 292021-04-28 �� 2:03:26

30Alaska Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a dispute resolution service administered
by the BBB National Programs, Inc.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below and its dealer, by certified mail, of the problem with your vehicle before 60
days have elapsed after the expiration of the express warranty or the one-year period after the date of delivery
of the motor vehicle to the original owner, whichever occurs first, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALASKA
��� 22MY EV(��2).indd 302021-04-28 �� 2:03:26

31
Arizona Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies under your state Lemon Law and remedies which are not created by the
Magnuson-Moss Warranty Act, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ARIZONA
��� 22MY EV(��2).indd 312021-04-28 �� 2:03:26

34California Consumer Notice
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of
the following occurs:
• The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or
safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is
driven AND the nonconformity has been subject to repair two or more times by Kia or its agents AND the buyer or
lessee has directly notified KIA of the need for the repair of the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by Kia or its agents AND the buyer has notified
Kia of the need for the repair of the nonconformity; OR
• The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of
more than 30 calendar days after delivery of the vehicle to the buyer.
Notice as required above must be sent to:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
��� 22MY EV(��2).indd 342021-04-28 �� 2:03:26

36Colorado Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or toll-
free number indicated on this page.
In order to seek enforcement of rights and remedies, including use of presumption of a reasonable number of repair
attempts under your state Lemon Law, you must first:
1) Notify Kia in writing at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
A notification form has been provided to assist you on the next page.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF COLORADO
��� 22MY EV(��2).indd 362021-04-28 �� 2:03:26

37
Colorado Consumer Notice
KIA AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street) (City) (State) (Zip)
Phone
(Home) (Business)
Vehicle Information
(Model) (Year)
VIN Date of Purchase Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification of the nonconformity to Kia America, Inc., by certified mail at the address above is required in
order for the consumer to obtain remedies under the Colorado Lemon Law.
��� 22MY EV(��2).indd 372021-04-28 �� 2:03:26

39
Connecticut Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable
number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the
provisions of your state “Lemon Law” or other applicable laws to a replacement or repurchase of the vehicle and/or other relief.
IN ORDER TO SEEK REMEDIES UNDER YOUR STATE LEMON LAW, YOU MUST FIRST:
1) NOTIFY KIA AT THE ADDRESS BELOW, IN WRITING, OF THE PROBLEM WITH YOUR VEHICLE AS REQUIRED
BY LAW; AND
2) Provide Kia opportunities to cure the nonconformity, defect, or condition.
Pursuant to Conn. Gen. Stat. § 42-179(e) of your state “Lemon Law”, no claim shall be made under this section unless at least one
attempt to repair a nonconformity has been made by Kia, its agent or authorized dealer; or unless Kia, its agent or an authorized
dealer has refused to attempt to repair such nonconformity.
The Connecticut Department of Consumer Protection provides an independent arbitration procedure for the settlement of warranty
disputes between consumers and manufacturers. Information regarding the independent arbitration procedure may be obtained
from the Connecticut Department of Consumer Protection, Motor Vehicle Dispute Settlement Program, 165 Capitol Avenue,
Hartford, CT 06106 or by calling the Connecticut Department of Consumer Protection at 1-800-538-CARS.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered by the
BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia
at the address or toll-free number below.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please contact Kia
at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF CONNECTICUT
��� 22MY EV(��2).indd 392021-04-28 �� 2:03:26

40Delaware Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or a repurchase of the vehicle.
Certain presumptions contained within your state “Lemon Law” shall not apply against Kia unless Kia has received
prior direct written notification from or on behalf of the consumer and has had an opportunity to \
repair or correct the
nonconformity in accordance with the specific terms and conditions set forth in the “Lemon Law.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complain resolution service administered
by the BBB National Programs, Inc. If you choose to seek remedies under the Magnuson-Moss Warranty Act, you are
required to use the BBB AUTO LINE offered by Kia prior to initiating court action.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law,” you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia with an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF DELAWARE
��� 22MY EV(��2).indd 402021-04-28 �� 2:03:26