service KIA OPTIMA 2014 Warranty and Consumer Information Guide

45
Alaska Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below and its dealer, by certified mail, of the problem with your vehicle before 60
days have elapsed after the expiration of the express warranty on the one-year period after the date of delivery
of the motor vehicle to the original owner, whichever occurs first, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALASKA

Arizona Consumer Notice46
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies under your state Lemon Law and remedies which
are not created by the Magnuson-Moss Warranty Act, you need not use BBB AUTO LINE, although that option is still
a available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state’s Lemon Law, you must first:
1) notify Kia at the address below, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ARIZONA

49
California Consumer Notice
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle's applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle's odometer, whichever occurs first, one or more of
the following occurs:
•The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or
safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is
driven AND the nonconformity has been subject to repair two or more times by Kia or its agents AND the buyer or
lessee has directly notified KIA of the need for the repair of the nonconformity; OR
•The same nonconformity has been subject to repair 4 or more times by Kia or its agents AND the buyer has
notified Kia of the need for the repair of the nonconformity; OR
•The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of
more than 30 calendar days after delivery of the vehicle to the buyer.
Notice as required above must be sent to:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

51
Colorado Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you seek a
replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court action. BBB
AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus. However, if you
choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO LINE.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated on this page.
In order to be entitled to the presumption of a reasonable number of repair attempts or days out of service under
Colorado Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
A notification form has been provided to assist you.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF COLORADO

Colorado Consumer Notice
53
KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street) (City) (State) (Zip)
Phone
(Home) (Business)
Vehicle Information
(Model) (Year)
VIN Date of Purchase Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification by certified mail of the nonconformity is required in order for the consumer to obtain
remedies under the Colorado Lemon Law.

55
Connecticut Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of the Connecticut “Lemon Law” to a replacement or repurchase of the vehicle. To
exercise your Lemon Law rights, you must first report the condition in writing to Kia at the address listed below.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, by
mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF CONNECTICUT

56Delaware Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding you Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF DELAWARE

57
District of Columbia Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must resort to the Board of Consumer Claims
Arbitration prior to initiating court action.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below or an
authorized Kia dealer of the problem with your vehicle within 18,000 miles of operation or two years following the
original delivery of the vehicle, whichever is earlier.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA

59
Florida Consumer Notice
If the new motor vehicle you have purchased or leased does not conform to the manufacturer's express warranty, you
may be entitled to a replacement or refund under the Florida Motor Vehicle Warranty Enforcement Act.
To exercise your rights, you first must notify the manufacturer in writing, after three attempts have been made to repair
the same nonconformity, of the need to repair the defect or condition in order to allow Kia a final attempt to cure the
nonconformity. This notice must be sent by registered or express mail to Kia at the address listed below. The Motor
Vehicles Defect Notification form is provided to you in the pamphlet "Consumer Guide to the Florida Lemon law"
found in the glove compartment of your vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. To initiate arbitration, you must contact BBB AUTO LINE through their
800# provided on Page 42 of this book. Should you seek a repurchase or replacement under your state Lemon Law,
you must use BBB AUTO LINE, prior to initiating court action. However, if you choose to seek other remedies under
any other law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF FLORIDA

61
Hawaii Consumer Notice
If this vehicle does not conform to its applicable warranties, and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state "Lemon Law" to a replacement or repurchase of the vehicle. Written
noticication to Kia of the motor vehicle nonconformity at the address indicated below is required in order to become
eligible for a replacement or repurchase of the vehicle.
Kia offers its consumer third party arbitration through BBB AUTO LINE, a dispute resolution process administered by
the Council of Better Business Bureaus. For further information regarding arbitration through BBB AUTO LINE,
review Pages 41-43 of this book or contact Kia at the address or toll-free number indicated below.
You may also be entitled to arbitration under a arbitration program certified and administered by your state. For further
information about your state's certified arbitration program, contact Kia at the address or toll-free number indicated
below.
Consumer Assistance Center
Kia Motors America, Inc.
P.O.Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF HAWAII