phone KIA OPTIMA HYBRID 2015 Warranty and Consumer Information Guide

4
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an authorized Kia dealer
at locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Such service facilities will remedy such failures to
function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
Manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. If an Authorized Kia Dealer declines or fails to
carry out a proper repair or replacement of a factory
installed part covered by this limited warranty without
charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this New
Vehicle Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct
such repair or replacement without charge to you. However, Kia’s obligation to do (a) and (b) requires you
to contact the Kia Consumer Assistance Center and
provide all materials needed by them to carry out those
obligations to you. The Center can be contacted at the
address or phone number provided in the Kia Owner
Satisfaction and Assistance Section of this manual, or
can also be found at the Kia website at
http://www.kia.com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into
various warranty periods. For the purpose of all
warranties contained in this Manual(other than
warranties on replacement parts or accessories
installed after the Kia Vehicle was placed into use),
the warranty period begins on the Date of First
Service. “Date of First Service” means the first date
the Kia Vehicle is delivered to the first retail
purchaser, is leased or is placed into service as a
company vehicle use (e.g., as a demonstrator, rental
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty

15
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for independent Kia brand
service facilities at locations of its choice to provide for the
repair of your vehicle if it fails to function properly during
normal use. Such service facilities will remedy such failures
to function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal operating
hours, provide sufficient information to permit a proper
identification and diagnosis of the failure to function, and
permit the facility adequate time to perform the necessary
repair. As this obligation is subject to the terms, conditions
and limitations of this Manual, you should refer to the
manual to understand which repairs and replacements are
covered by this warranty. If an Authorized Kia Dealer
declines or fails to carry out a proper repair or replacement
of a factory installed part covered by this limited warranty
without charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this Anti
Perforation Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct
such repair or replacement without charge to you. However,
Kia’s obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all materials
needed by them to carry out those obligations to you. TheCenter can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
1. Warranty Period
The warranty period is for the first 60 month/100,000
miles from the date of first retail delivery or when it is
first put into service, whichever comes first.
2. What is Not Covered • Any perforation due to corrosion of the Kia Vehiclewhich is caused by industrial fallout, accident,
damage, abuse, vehicle modifications or damaging
or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which
does not result in perforation, such as that caused
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the Kia Vehicle which is not a body sheet metal panel. As
used herein, “body sheet metal panel” specifically
excludes all parts which are components of the
exhaust system of the Kia Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the resultant
damage to associated parts or systems.
Anti-Perforation Limited Warranty

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California
Emission Control Warranty
Incidental or consequential damages such as loss of use
of the vehicle, loss of time, inconvenience, expense for
gasoline, telephone, travel or lodging.
Any vehicle on which the odometer mileage has been
altered so that actual vehicle mileage cannot readily be
determined. (When the Owner replaces the speedometer
or has it replaced by a repair facility, then the
“Speedometer Replacement Record” on the inside front
cover must be filled in by an Authorized Kia Dealer.)
Loss or damage to personal property, loss of revenue,
commercial loss or other matter not specifically
included.
Damage resulting from the use of a non-Kia part.
Emergency Service
If emergency Emission Control System Warranty service
is required and the owner is unable to readily locate an
authorized Kia dealer or if a warranted part is not
available within 30 days, then, repairs may be performed
at any available service establishment, or by the owner,
using any replacement part. Kia will reimburse the
owner for the owner’s expenses including diagnostic charges for such emergency repair or replacement at
Kia’s suggested retail price for all warranted parts
replaced and labor charges based on Kia’s recommended
time allowance for the warranty repair and the
geographically appropriate hourly labor rate. Replaced
parts and copies of paid original receipts must be
available for presentation to Kia as a condition of
reimbursement for these emergency repairs. In addition,
the owner must provide Kia a detailed description
indicating why the situation was considered an
emergency and why an authorized Kia dealer was not
available. Additional information may be obtained by
calling
1-800-333-4Kia . A repair not being complete
within 30 days constitutes an emergency.
AT T ACHED IS A LIST OF COMPONENTS
W ARRANTED AGAINST DEFECTS IN MATERIAL
AND WORKMANSHIP FOR 7 YEARS OR 70,000
MILES ON VEHICLES/ENGINES AS NOTED.

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Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an authorized Kia dealer
at locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Such service facilities will remedy such failures to
function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
Manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. If an Authorized Kia Dealer declines or fails to
carry out a proper repair or replacement of a factory
installed part covered by this limited warranty without
charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by
Replacement Parts and Accessories Limited Warranty
and, if so, (b) obtain cooperation from an Authorized
Kia Dealer to conduct such repair or replacementwithout charge to you. However, Kia’s obligation to do
(a) and (b) requires you to contact the Kia Consumer
Assistance Center and provide all materials needed by
them to carry out those obligations to you. The Center
can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
This warranty covers Kia Genuine new or
remanufactured replacement parts and Kia Accessories
supplied from Kia Motors America, Inc. and sold by an
Authorized Kia Dealer. This includes Kia Accessories
installed by an Authorized Kia Dealer or Kia Motors
America, Inc. prior to the retail delivery of a new Kia
V
ehicle.
If a covered replacement part or accessory was installed
by anyone other than an Authorized Kia Dealer, the
replacement part or accessory will be repaired or
replaced without charge for the parts, but all labor
charges will be your responsibility.
Replacement Parts and Accessories Limited Warranty
Replacement Parts and
Accessories Limited Warranty

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Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following in\
formation:
•Y our name, address and telephone number
•V ehicle identification number(on dashboard and on label installed on the\
driver ’s door).
• Date of purchase
• Current odometer reading
•Y our Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily addr\
ess the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the Counci\
l of Better Business
Bureaus and is provided at no cost to you. You may contact them at:
AUTO LINE
Council of Better Business Bureaus 33033 Wilson Blvd. Suite 600 Arlington, VA 22201800-955-5100

Consumer Affairs Procedures44
The purpose of the AUTO LINE is to settle disputes between vehicle manufacturers and consumers\
. The AUTO LINE
staff will record the details of your concern by telephone and will ask for \
the same information as in Step 2.
The AUTO LINE program consists of two parts - mediation and arbitration. The BB\
B AUTO LINE staff will provide
suggestions for resolving the problem during mediation. If a satisfactor\
y resolution has not been achieved during
mediation, you will have the opportunity to present your case personally\
before an impartial person or three person
panel. This is the arbitration part of AUTO LINE. The arbitrator(s) will make a decision after the arbitration h\
earing.
If you accept the decision, it will be legally binding on you and Kia. H\
owever, in some states, if the decision is not
accepted, it may be introduced either by you or Kia as evidence in subse\
quent court action. Disputes handled through
the BBB Auto Line process are usually resolved within 40 days of your co\
ntacting the BBB. If you have not contacted
Kia Motors America, Inc. first regarding your complaint, the arbitration\
process will take no longer than 47 days.
You must use BBB AUTO LINE prior to seeking remedies available to you through a court action\
pursuant to the
Magnuson-Moss Warranty Act (the “ACT”). In addition, you must use BBB AUTO LINE\
if you are required to do so
prior to seeking remedies available under the “Lemon Law” of your \
state. However, if state law permits and if you
choose to seek remedies which are not created by the Act, you are not re\
quired to use BBB AUTO LINE, although that
option is still available to you. The following section has been develop\
ed with information on contacting Kia and on
the basic provisions of your State’s “Lemon Laws”. In some states, your Kia dealership may provide yo\
u with Lemon
Law disclosure information in addition to the booklet in accordance with\
state law. Other states may have their own
state-operated complaint resolution processes. Your eligibility for this program is determined by your vehicle’s age,
mileage and other contributing factors.

Colorado Consumer Notice
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KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address(Street) (City) (State) (Zip)
Phone (Home) (Business)
V ehicle Information
(Model)(Year)
VIN Date of PurchaseMileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
W ritten notification by certified mail of the nonconformity is required i\
n order for the consumer to obtain
remedies under the Colorado Lemon Law.

60Georgia Consumer Notice
If a situation with your vehicle arises that your Kia dealer and Kia hav\
e not addressed to your satisfaction, Kia offers a
warranty and Lemon Law dispute resolution program called BBB AUTO LINE. \
Should you seek a repurchase or replacement under the Georgia Lemon Law, you can use BBB AUTO LINE prior to
requesting arbitration with the Georgia Governor’s Office of Consumer Affairs or initiating court action.
If you choose to use the BBB AUTO LINE, you must file a claim under the Georgia Lemon Law with BBB AUTO
LINE no later than one year after expiration of the lemon law rights per\
iod (the period ending two years after the date
of the new motor vehicle’s original delivery to the original consumer or the first 24,000 miles o\
f operation after the
date of the new motor vehicle’s original delivery to the original consumer, whichever occurs first).
If you wish to participate in mediation, BBB AUTO LINE staff will work with the parties to discuss possible solutions. If you
wish to bypass mediation, or if mediation is not successful, you will ha\
ve the opportunity to present your case personally
before an impartial arbitrator, either in a telephone or in-person hearing or through written submissi\
ons. The arbitrator will
issue a decision within 40 days after you file your claim, and the decis\
ion will be binding on Kia if you accept it.
For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law based \
on a serious safety defect that was subject to
repair one time during the lemon law rights period and not corrected, or\
based on any other single defect that was
subject to repair three times during the lemon law rights period and was\
not corrected, you must first:1) notify Kia at the address below, by certified mail, return receipt requested, of the problem with your \
vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF GEORGIA

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New Hampshire Consumer Notice
For information as to your rights under the New Motor Vehicle Arbitration Law or for additional forms, contact the
New Motor Vehicle Arbitration Board, 23 Hazen Drive, Concord, NH 03305, \
telephone (603) 227-4385,or your
dealer.
Kia offers its consumers third-party arbitration through BBB AUTOLINE a compla\
int resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review pages 40-44 of this book or contact Kia at the address or
toll-free number indicated below.
Y ou may also wish to contact Kia at the following address:
Consumer Assistance Center
Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

102Vermont Consumer Notice
For information as to your rights under the Lemon Law or to request form\
s, contact :
New Motor Vehicle Arbitration
14 Baldwin Street, Montpelier, VT 05602 Montpelier, VT 05633 - 5001
T elephone : 802-828-2943, Fax : 802-828-5809,
E-mail: [email protected]
T elecommunications Relay Service, TTY/TDD:1-800-253-0191
http://dmv.vermont.gov/safety/laws/lemonlaw
Kia offers its consumer third-party arbitration through BBB AUTOLINE a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review pages 40-44 of this book or contact Kia at the address or
toll-free number indicated below.You may also wish to contact Kia directly at the following address :
Consumer Assistance CenterKia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)