Service KIA SORENTO 2018 Warranty and Consumer Information Guide

74Massachusetts Consumer Notice
To request arbitration or to get information, contact:
Office of Consumer Affairs and Business Regulation
One Ashburton PlaceBoston, MA 02108
Lemon Law Information: (617) 727-7780, 1-888-283-3757
Kia offers its consumers arbitration through BBB AUTO LINE, a complaint resolution service administered by the
Council of Better Business Bureaus. For additional information about BBB\
AUTO LINE, review Pages 41-43 of book
or contact Kia at the address or toll-free number indicated below.
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

75
Michigan Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of serv\
ice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the “Lemon Law”, you must u\
se BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council \
of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state “\
Lemon Law”, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”\
, you must first:1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MICHIGAN

76Minnesota Consumer Notice
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER T\
HE STATE’S
“LEMON LAW” TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE\
OR YOUR LEASE
PAYMENTS. HOWEVER, TO BE ENTITLED TO REFUND OR REPLACEMENT, YOU MUST FIR\
ST NOTIFY
THE MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN \
WRITING
AND GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE. YOU ALSO HAVE A RIGH\
T TO
SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM, WHICH THE MANUFACT\
URER
MUST OFFER IN MINNESOTA.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. Should you seek a replacement\
or repurchase under your state “Lemon
Law”, you must use BBB AUTO LINE prior to initiating court action.
However, if you choose to seek other remedies that are not under your state “\
Lemon Law”, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”\
, you must first:1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MINNESOTA

77
Mississippi Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of serv\
ice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the Council \
of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MISSISSIPPI

78Missouri Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle
after a reasonable number of repair attempts or the vehicle has been out\
of service for a specified number of days,
you may be entitled under the provisions of your state
emon Law” to a replacement or repurchase of the
vehicle. Should you seek a replacement or repurchase under the Lemon Law\
, you must use BBB AUTO LINE
prior to initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council
of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address
or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by written notice, of the problem with your vehicle, and:
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MISSOURI

79
Montana Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of ser\
vice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council \
of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek repurchase or replacement under your state\
Lemon Law, you must first notify Kia in
writing, at the address below, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance CenterKia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MONTANA

80Nebraska Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of ser\
vice for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a repla\
cement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council \
of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or\
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must :1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and:
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF NEBRASKA

81
Nevada Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or\
its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of ser\
vice for a specified number of days, you may
be entitled under the provisions of your state “Lemon Law” to a re\
placement or repurchase of your vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council \
of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or\
toll-free number indicated below.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance CenterKia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF NEVADA

82New Hampshire Consumer Notice
The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased
(for two or more years) in the State of New Hampshire. A new motor veh\
icle is defined as a passenger vehicle,
motorcycle, or truck with a gross vehicle weight not exceeding 11,000 pounds.
If, during the express warranty period, you discover a defect which subs\
tantially impairs the use, market value, or
safety or this vehicle, and it has not been successfully repaired after \
three repair attempts by the manufacturer, its agent,
or an authorized dealer, or it has been out of service by reason of repair of one or more nonco\
nformities, defects, or
conditions for a cumulative total of thirty business days, you may be en\
titled to apply for a comparable replacement or
a refund of purchase price plus incidental damages less a reasonable all\
owance for use.
In order for a repair attempt to qualify, you must obtain a written repair order. Neither the manufacturer nor any agent
of the manufacturer (including the dealership service) may refuse to p\
rovide you with a written repair order at your
request.
The vehicle is deemed to be out of service if it is in for repair for a \
majority of the day.
You cannot use the New Motor Vehicle Arbitration Law if you elect to use the manufacturer’s dispute settlement
mechanism.
Y ou may not use the New Motor Vehicle Arbitration Law if you have stopped making payments on any lease \
or
financing agreement because of the vehicle’s condition.
The New Hampshire Motor Vehicle Arbitration Program includes other eligibility requirements which\
you must meet
to qualify.
NOTICE TO CONSUMERS
STATE OF NEW HAMPSHIRE MOTOR VEHICLE ARBITRATION BOARD

83
New Hampshire Consumer Notice
Forms for electing to proceed before the New Hampshire Motor Vehicle Arbitration Board should be included with
your new vehicle on delivery.
For information as to your rights under the New Motor Vehicle Arbitration Law or for additional forms, contact the
New Motor Vehicle Arbitration Board, 23 Hazen Drive, Concord, NH 03305, telephone (\
603) 227-4385, email at
[email protected]
,or your dealer.
Kia offers its consumers third-party arbitration through BBB AUTOLINE a compla\
int resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)