tow KIA SOUL 2015 Warranty and Consumer Information Guide

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Replacement Parts and
Accessories Limited Warranty
replacement part or accessory will be repaired or
replaced without charge for the parts, but all labor
charges will be your responsibility.
Warranty Period
•Kia Genuine replacement parts
Kia Genuine replacement parts (except battery)
installed by an Authorized Kia Dealer under
warranty are covered for the greater of (1) the
duration of the New Vehicle Limited Warranty or
(2) the first 12 months from the date of
installation of the Kia Genuine replacement parts
or 12,000 miles.
•Kia Genuine replacement battery
This warranty applies only to Kia Genuine
replacement batteries purchased from an
Authorized Kia Dealer in the United States. Kia
Genuine replacement batteries are covered by a
limited warranty for the period of 36 months
from the date of installation, regardless of
mileage. During the first 12 months of the
warranty period a defective Kia Genuine
replacement battery will be replaced at no chargefor the new battery, labor or installation. If a Kia
Genuine replacement battery fails during the last
24 months of the 36-month warranty period, you
will receive a pro-rated credit toward the
purchase of a new Kia battery. You are
responsible for all diagnostic, labor and
installation charges.
Pro-Ration Chart:
Months Of Use Consumer Portion Warranty Portion
13-16 months 10% 90%
17-20 months 30% 70%
21-23 months 45% 55%
24-26 months 60% 40%
27-30 months 75% 25%
31-33 months 85% 15%
34-36 months 90% 10%
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.

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When you need to talk to Kia and Roadside Assistance
This section contains information about Kia’s Roadside
Assistance Program, contacting Kia Motors America
and the BBB AUTO LINE. Please review the
procedures on the next few pages. They are provided to
help resolve any concerns you may have with your
vehicle or dealership. Feel free to contact us at any time.
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added consumer benefit, Roadside Assistance is
provided on all new 2014 model Kia Vehicles from the
date the vehicle is delivered to the first retail buyer or
otherwise put into use (in-service date), whichever is
earlier, for a period of 60 months or 60,000 miles,
whichever is earlier, subject to the terms, conditions and
exclusions set forth in this manual.
More information regarding the services available under
Kia’s Roadside Assistance program is available in your
Kia Vehicle’s Owner’s Manual. These servicesgenerally include:
•Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
•Out of gas assistance (out of gas assistance is limited
to a maximum of 2 times per year and a maximum
of 2 gallons of gasoline)*
•Flat tire assistance*
•Jump start assistance*
•Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
•Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
*Roadside Services are limited to a maximum of $75
per occurrence.
To Our Consumer

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Vermont Consumer Notice
The Vermont Lemon Law applies to new motor vehicles sold or leased (for two or more years) or registered in the
State of Vermont. A new motor vehicle is defined a passenger vehicle or truck, with a gross vehicle weight of 12,000
pounds or less, still under the manufacturer’s express warranty.
You may be entitled to apply for a comparable replacement vehicle or prorated refund if :
1) you discover a defect during the express warranty period which substantially impairs the use, market value or
safety of this vehicle which has not been sucessfully repaired after three repair attempts by an authorized
dealer, with at least the first repair occuring under the express warranty; or
2) this vehicle has been out of service for repair for a cumulative total of thirty (30) calendar days within the
express warranty.
A written repair order or examination must be obtained for a repair attempt to qualify towards meeting the
presumption of reasonable repair.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You may not use the Lemon Law if you elect to use the manufacturer ’s dispute settlement mechanism or if you have
stopped making payments on any finance agreement.
The New Motor Vehicle Arbitration program includes other eligibility requirements that you must meet to qualify.
Forms to initiate the New Motor Vehicle Arbitration process should be included with your new vehicle upon delivery.
NOTICE TO CONSUMERS STATE OF VERMONT