towing Lexus ES300h 2019 (OM33D00U) Owner's Guide

2955-6. Using the other interior features
5
Interior features
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service. In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
Safety Connect services
Safety information for Safety
Connect

3537-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a problem
with your hybrid transmission. Contact
your Lexus dealer or commercial tow-
ing service before towing.
 The hybrid system warning message
If your vehicle needs to be
towed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity
generated by the operation of the motor
may cause a fire to occur depending on
the nature of the damage or malfunction.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
Situations when it is necessary to
contact dealers before towing

3547-2. Steps to take in an emergency
is shown on the multi-information
display and the vehicle does not
move.
 The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage.
From the front
Release the parking brake.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle is transported by a flat-
bed truck, it should be tied down at the
locations shown in the illustration.
If you use chains or cables to tie down
your vehicle, the angles shaded in
black must be 45°.
Do not overly tighten the tie downs or
the vehicle may be damaged.
Towing with a sling-type truck
Towing with a wheel-lift type
truck
Using a flatbed truck

3557-2. Steps to take in an emergency
7
When trouble arises
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distances
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1 Take out the towing eyelet.
(P.373)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using a wheel nut wrench
or hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the hybrid system.
If the hybrid system does not start, turn the
power switch to ON mode.
7Shift the shift lever to N and release
the parking brake.
When the shift lever cannot be shifted:
P.142
■While towing
If the hybrid system is off, the power assist
for the brakes and steering will not function,
making steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in trunk.
Emergency towing
Emergency towing procedure

3737-2. Steps to take in an emergency
7
When trouble arises
Wheel nut wrench
Jack
Jack handle
Spare tire
Towing eyelet
Location of the spare tire, jack and tools
A
B
C
D
E
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause
the vehicle to suddenly fall off the jack,
leading to death or serious injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with
this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do
not use other tire jacks for replacing
tires on this vehicle.
●Put the jack properly in its jack point.
●Do not put any part of your body under
the vehicle while it is supported by the
jack.
●Do not start the hybrid system or drive
the vehicle while the vehicle is sup-
ported by the jack.
●Do not raise the vehicle while some-
one is inside.
●When raising the vehicle, do not put an
object on or under the jack.
●Do not raise the vehicle to a height
greater than that required to replace
the tire.
●Use a jack stand if it is necessary to get
under the vehicle.

3927-2. Steps to take in an emergency
WARNING
■When attempting to free a stuck vehi-
cle
If you choose to push the vehicle back
and forth to free it, make sure the sur-
rounding area is clear to avoid striking
other vehicles, objects or people. The
vehicle may also lunge forward or lunge
back suddenly as it becomes free. Use
extreme caution.
■When shifting the shift lever
Be careful not to shif t the shift lever with
the accelerator pedal depressed.
This may lead to unexpected rapid accel-
eration of the vehicle that may cause an
accident resulting in death or serious
injury.
NOTICE
■To avoid damaging the transmission
and other components
●Avoid spinning the front wheels and
depressing the accelerator pedal
more than necessary.
●If the vehicle remains stuck even after
these procedures are performed, the
vehicle may require towing to be freed.

442Alphabetical index
Exterior .......................................................... 300
Interior .............................................................303
Seat belts........................................................303
Cargo capacity...............................................133
Cargo hooks ................................................... 271
Center Display ............................................. 246
Chains .............................................................. 243
Child-protectors............................................. 94
Child restraint system................................... 42 Fixed with a LATCH system .................. 49
Fixed with a seat belt................................... 46
Front passenger occupant classification system ..............................................................37
Points to remember .....................................42
Riding with children ......................................42
Types of child restraint system installation method ........................................................... 43
Using an anchor bracket ............................ 51
Child safety ....................................................... 42 12-volt battery precautions ....... 324, 387
Airbag precautions...................................... 33
Child restraint system................................. 43
Heated steering wheel and seat heater precautions.................................................. 261
How your child should wear the seat belt 25
Moon roof precautions ............................ 123
Power window lock switch.......................121
Power window precautions .....................121
Rear door child-protectors ..................... 94
Removed electronic key battery precau- tions ...............................................................340
Seat belt extender precautions ............. 25
Seat belt precautions ...................................42
Trunk precautions ........................................ 95
Cleaning.............................................. 300, 303 Aluminum wheels ..................................... 300
Exterior .......................................................... 300
Interior .............................................................303
Radar sensor.......................................163, 198
Seat belts........................................................303
Clock ........................................................ 70, 272 Coat hooks..................................................... 283
Compass ......................................................... 289
Condenser .......................................................321
Console box .................................................. 269
Console box light ........................................ 269
Cooling system............................................. 320
Engine overheating.................................. 388
Hybrid system overheating ................. 389
Cornering lights .............................................152 Replacing light bulbs ................................344
Cruise control Dynamic radar cruise control with full-
speed range ............................................... 187
Cup holder ..................................................... 269
Current fuel consumption ...........................74
Curtain shield airbags .................................. 28
Customizable features ................................ 412
D
Daytime running light system .................. 150
Defogger Outside rear view mirrors.....................254
Rear window ................................................254
Windshield ....................................................254
Dimension ...................................................... 394
Dinghy towing.................................................134
Display BSM (Blind Sport Monitor)....................197
Dynamic radar cruise control with full-
speed range ............................................... 187
Energy monitor ............................................... 81
Head-up display.............................................77
Intuitive parking assist ............................. 205
LTA (Lane-Tracing Assist) ...................... 181
Multi-information display .......................... 73
Parking Support Brake function (rear pedestrians)............................................... 233
RCD (Rear Camera Detection) ......... 215
RCTA.................................................................. 211
Warning message .................................... 368
Distance until next engine oil change .....72
Do-it-yourself maintenance ..................... 310

451What to do if... (Troubleshooting)Alphabetical index451
Theft deterrent systemAlarm .................................................................. 62
Immobilizer system...................................... 60
Tire inflation pressure ................................ 334 Maintenance data......................................399
Tire inflation pressure display function .....
328
Warning light ............................................... 362
Tire information ............................................ 403 Glossary......................................................... 407
Size....................................................................405
Tire identification number .....................405
Uniform Tire Quality Grading............406
Tire pressure warning system ................ 328 Function .......................................................... 328
Initializing .........................................................331
Installing tire pressure warning valves and transmitters ......................................330
Registering ID codes ............................... 332
Warning light ............................................... 362
Tires................................................................... 326 Chains ............................................................. 243
Checking ....................................................... 326
If you have a flat tire .................................. 372
Inflation pressure........................................ 334
Information ....................................................403
Replacing ....................................................... 372
Rotating tires ................................................ 328
Size....................................................................399
Snow tires ...................................................... 242
Spare tire............................................ 372, 399
Tire inflation pressure display function .....
328
Tire pressure warning system ............. 328
Warning light ............................................... 362
Tools.................................................................. 373
Top tether strap.................................................51
Total load capacity ...................................... 394
Towing Dinghy towing ............................................... 134
Emergency towing ................................... 353
Towing eyelet ..............................................355 Trailer towing .................................................134
TRAC (Traction Control) ........................ 236
Traction battery (hybrid battery) ............. 56 Hybrid battery (traction battery) air vents58
Location .............................................................56
Specification ................................................ 396
Warning message ........................................59
Traction Control (TRAC) ........................ 236
Traction motor (electric motor) ............... 53
Trailer towing ..................................................134
Transmission Driving Mode Select switch .................202
Hybrid transmission..................................... 141
Paddle shift switches ....................... 143, 144
S mode ..............................................................144
Trip meters .........................................................72
Trunk .................................................................... 95 Hands Free Power Trunk Lid.................98
Internal trunk release lever....................... 99
Power trunk lid ...............................................95
Smart access system with push-button start ................................................................... 97
Trunk closer switch ......................................98
Trunk easy closer..........................................99
Trunk features ................................................ 271
Trunk grip ......................................................... 99
Trunk light .........................................................99
Trunk opener main switch........................ 101
Trunk opener switch ................................... 97
Trunk storage extension.........................282
Wireless remote control ........................... 97
Trunk light .......................................................... 99
Turn signal lights ............................................145 Replacing light bulbs ....................344, 345
Turn signal lever .......................................... 145
U
USB charging ports.................................... 273