tow LEXUS ES300h 2021 Workshop Manual

357
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers.................. 358
If your vehicle has to be stopped in an emergency ..................... 358
If the vehicle is trapped in rising water............................................ 359
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................................... 361
If you think something is wrong ........................................................ 364
If a warning light turns on or a warning buzzer sounds ....... 365
If a warning message is displayed ........................................................ 375
If you have a flat tire.................. 379
If the hybrid system will not start ........................................................ 386
If you lose your keys ................. 388
If the fuel filler door cannot be opened........................................ 388
If the electronic key does not operate properly .................... 389
If the 12-volt battery is discharged ......................................................... 391
If your vehicle overheats ........ 396
If the vehicle becomes stuck 399

3617-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity
generated by the operation of the motor
may cause a fire to occur depending on
the nature of the damage or malfunction.
■While towing (vehicles with a towing
eyelet)
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle (vehicles with a towing eyelet)
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing (vehicles
with a towing eyelet)
Do not secure cables or chains to the
suspension components.
Situations when it is necessary to
contact dealers before towing

3627-2. Steps to take in an emergency
The hybrid system warning message
is shown on the multi-information
display and the vehicle does not
move.
 The vehicle makes an abnormal
sound.
From the front
Release the parking brake.
Turn automatic mode off. ( P.158)
From the rear
Use a towing dolly under the front
wheels. When using a flat-bed truck to trans-
port the vehicle, use tire strapping
belts. Refer to the owner’s manual of
the flat-bed truck for the tire strapping
method.
In order to suppress vehicle movement
during transportation, set the parking
brake and turn the power switch off.
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distances
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.
Using a flatbed truck
Emergency towing (vehicles
with a towing eyelet)

3637-2. Steps to take in an emergency
7
When trouble arises
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1Take out the wheel nut wrench and
towing eyelet. ( P.380)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
3Insert the towing eyelet into the
hole and tighten partially by hand. 4
Tighten down the towing eyelet
securely using a wheel nut wrench
or hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the hybrid system.
If the hybrid system does not start, turn the
power switch to ON mode.
7Shift the shift lever to N and release
the parking brake.
Turn automatic mode off. ( P.158)
When the shift lever cannot be shifted:
 P.153
■While towing
If the hybrid system is off, the power assist
for the brakes and steering will not function,
making steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in trunk.
(  P.380)
Emergency towing procedure
(vehicles with a towing eyelet)

3807-2. Steps to take in an emergency
Wheel nut wrench
Wheel lock key
* (if equipped)
Jack
Jack handle
Spare tire
Towing eyelet (if equipped)
*: Documentation relating to the wheel lock key, such as the registration and I.D. card, is
inside the glove box.
Location of the spare tire, jack and tools
A
B
C
D
E
F
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause
the vehicle to suddenly fall off the jack,
leading to death or serious injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with
this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do
not use other tire jacks for replacing
tires on this vehicle.
●Put the jack properly in its jack point.
●Do not put any part of your body under
the vehicle while it is supported by the
jack.

3857-2. Steps to take in an emergency
7
When trouble arises
76 ft•lbf (103 N•m, 10.5 kgf•m)
5Stow the flat tire, tire jack and all
tools.
■The compact spare tire
●The compact spare tire is identified by
the label “TEMPORARY USE ONLY”
on the tire sidewall.
Use the compact spare tire temporarily,
and only in an emergency.
●Make sure to check the tire inflation
pressure of the compact spare tire.
( P.407)
■After completing the tire change
The tire pressure warning system must be
reset. ( P.335)
■When using the compact spare tire
As the compact spare tire is not equipped
with a tire pressure warning valve and
transmitter, low inflat ion pressure of the
spare tire will not be indicated by the tire
pressure warning sy stem. Also, if you
replace the compact spare tire after the tire
pressure warning light comes on, the light
remains on.
■When the compact spare tire is
attached
The vehicle becomes lower when driving
with the compact spar e tire compared to
when driving with standard tires.
■If you have a flat fron t tire on a road cov-
ered with snow or ice
Install the compact spare tire on one of the
rear wheels of the vehicle. Perform the fol-
lowing steps and fit tire chains to the front
tires: 1
Replace a rear tire with the compact
spare tire.
2 Replace the flat front tire with the tire
removed from the rear of the vehicle.
3 Fit tire chains to the front tires.
WARNING
■When using the compact spare tire
●Remember that the compact spare tire
provided is specific ally designed for
use with your vehicle. Do not use your
compact spare tire on another vehicle.
●Do not use more than one compact
spare tire simultaneously.
●Replace the compact spare tire with a
standard tire as soon as possible.
●Avoid sudden acceleration, abrupt
steering, sudden br aking and shifting
operations that cause sudden engine
braking.
■When the compact spare tire is
attached
The vehicle speed may not be correctly
detected, and the following systems may
not operate correctly:
• ABS & Brake assist
•VSC
•TRAC
• Dynamic radar cruise control with full- speed range
• PCS (Pre-Collision System)
•EPS
• LTA (Lane Tracing Assist)
• Panoramic view monitor (if equipped)
• Lexus parking assist monitor (if equipped)
• Intuitive parking assist (if equipped)
• Navigation system (if equipped)
• BSM (Blind spot monitor) (if equipped)
• Automatic high Beam

3997-2. Steps to take in an emergency
7
When trouble arises
1Stop the hybrid system. Set the
parking brake and shift the shift
lever to P.
2 Remove the mud, snow or sand
from around the front wheels.
3 Place wood, stones or some other
material under the front wheels to
help provide traction.
4 Restart the hybrid system.
5 Shift the shift lever to D or R and
release the parking brake. Then,
while exercising caution, depress
the accelerator pedal.
■When it is difficult to free the vehicle
Press the switch to turn off TRAC.
If the vehicle becomes stuck
Carry out the following procedures
if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a stuck vehi-
cle
If you choose to push the vehicle back
and forth to free it, make sure the sur-
rounding area is clear to avoid striking
other vehicles, obje cts or people. The
vehicle may also lunge forward or lunge
back suddenly as it becomes free. Use
extreme caution.
■When shifting the shift lever
Be careful not to shif t the shift lever with
the accelerator pedal depressed.
This may lead to un expected rapid accel-
eration of the vehicle that may cause an
accident resulting in death or serious
injury.
NOTICE
■To avoid damaging the transmission
and other components
●Avoid spinning the front wheels and
depressing the accelerator pedal
more than necessary.
●If the vehicle remains stuck even after
these procedures are performed, the
vehicle may require towing to be
freed.

450Alphabetical index
C
Care ...................................................... 306, 309Aluminum wheels ......................................306
Exterior ...........................................................306
Interior .............................................................309
Seat belts........................................................309
Cargo capacity...............................................143
Cargo hooks ................................................. 283
Center Display ............................................. 258
Chains .............................................................. 255
Child-protectors........................................... 104
Child restraint system................................... 43 Fixed with a LATCH system ..................50
Fixed with a seat belt....................................47
Front passenger occupant classification system ..............................................................37
Points to remember .................................... 43
Riding with children ..................................... 43
Types of child restraint system installation method ........................................................... 44
Using an anchor bracket .......................... 53
Child safety ....................................................... 43 12-volt battery precautions ....... 327, 394
Airbag precautions...................................... 33
Child restraint system................................. 44
Heated steering wheel and seat heater precautions................................................ 273
How your child should wear the seat belt ............................................................................ 25
Moon roof precautions ............................133
Power window lock switch...................... 131
Power window precautions .................... 131
Rear door child-protectors ................... 104
Seat belt extender precautions ............. 25
Seat belt precautions .................................. 43
Trunk precautions ...................................... 105
Cleaning.............................................. 306, 309 Aluminum wheels ......................................306
Exterior ...........................................................306
Interior .............................................................309
Radar sensor........................................174, 210 Seat belts ....................................................... 309
Clock ........................................................78, 284
Coat hooks..................................................... 295
Compass ......................................................... 302
Condenser ..................................................... 324
Console box ....................................................281
Console box light ..........................................281
Cooling system............................................. 323 Engine overheating.................................. 396
Hybrid system overheating .................. 397
Cornering lights .............................................163 Replacing light bulbs ................................352
Cruise control Dynamic radar cruise control with full-
speed range ............................................... 198
Cup holder .......................................................281
Current fuel consumption .......................... 82
Curtain shield airbags .................................. 28
Customizable features .............................. 420
D
Daytime running light system .................... 161
Defogger Outside rear view mirrors.....................266
Rear window ................................................266
Windshield ....................................................266
Dimension ...................................................... 402
Dinghy towing.................................................144
Display BSM (Blind Spot Monitor)................... 208
Dynamic radar cruise control with full-
speed range ............................................... 198
Energy monitor ..............................................90
Head-up display............................................86
Intuitive parking assist ................................216
LTA (Lane-Tracing Assist) .....................192
Multi-information display ........................... 81
Parking Support Brake function (rear pedestrians)...............................................245
RCD (Rear Camera Detection) ........ 227
RCTA............................................................... 222
Warning message .....................................375

Alphabetical index451
Distance until next engine oil change .... 80
Do-it-yourself maintenance ......................313
Door courtesy lights ....................................277
Door lockDoors.................................................................. 101
Smart access system with push-button start ....................................................................112
Wireless remote control........................... 99
Doors ................................................................... 101 Automatic door lock ing and unlocking
system ........................................................... 104
Door glasses ................................................. 130
Door lock.......................................................... 101
Open door warning buzzer ....... 102, 104
Outside rear view mirrors ...................... 127
Rear door child-protectors ................... 104
Drive distance .................................................. 82
Drive info 1/Drive info 2 .............................. 82
Driver’s seat position memory .................120 Driving position memory.........................120
Memory recall function ............................ 122
Drive-start control ........................................ 137
Driving................................................................136 Break-in tips ................................................... 137
Correct driving posture .............................23
Driving Mode Select switch................... 213
Hybrid vehicle driving tips .................... 252
Procedures .....................................................136
Winter drive tips......................................... 254
Driving information display ........................ 82
Driving Mode Select switch......................213
Driving range ................................................... 82
Driving support system information display ............................................................................. 83
Dynamic radar cruise control with full- speed range................................................. 198Warning message.....................................206
E
ECB (Electronically Controlled Brake Sys- tem) ................................................................ 248
Eco drive mode ..............................................213 EDR (Event data recorder) ............................7
Elapsed time ..................................................... 82
Electric motor (traction motor) .................. 61
Electric Power Steering (EPS)
Function ..........................................................248
Warning light ............................................... 367
Electronically Controlled Brake System (ECB) ............................................................ 248
Electronic key .................................................. 98 Battery-saving function.............................. 113
If the electronic key does not operate properly ...................................................... 389
Replacing the battery ............................... 347
Emergency, in case of If a warning buzzer sounds.................. 365
If a warning light turns on...................... 365
If a warning message is displayed .....375
If the 12-volt battery is discharged ..... 391
If the electronic key does not operate properly ...................................................... 389
If the fuel filler do or cannot be opened
......................................................................... 388
If the hybrid system will not start ....... 386
If the vehicle is trapped in rising water ......................................................................... 359
If you have a flat tire .................................. 379
If you lose your keys ................................ 388
If you think something is wrong..........364
If your vehicle becomes stuck ............ 399
If your vehicle has to be stopped in an emergency ................................................ 358
If your vehicle needs to be towed ...... 361
If your vehicle overheats ....................... 396
Emergency flashers ....................................358
Energy monitor ............................................... 90
Engine ACCESSORY mode............................... 148
Compartment................................................321
Hood ................................................................. 319
How to start the hybrid system............ 145
Identification number .............................. 403
If the hybrid system will not start ....... 386

Alphabetical index459
T
Tachometer....................................................... 78
Tail lights............................................................. 161Light switch ...................................................... 161
Replacing light bulbs................................ 352
Theft deterrent system Alarm .................................................................... 71
Immobilizer system...................................... 69
Tire inflation pressure ................................ 339 Maintenance data...................................... 407
Tire inflation pressu re display function
...........................................................................331
Warning light ...............................................369
Tire information ............................................... 411 Glossary...........................................................415
Size......................................................................413
Tire identification number .......................413
Uniform Tire Quality Grading.............. 414
Tire pressure warning system ..................331 Function ............................................................331
Initializing ....................................................... 335
Installing tire pressure warning valves and transmitters ...................................... 334
Registering ID codes ............................... 337
Warning light ...............................................369
Tires................................................................... 329 Chains ............................................................. 255
Checking ....................................................... 329
If you have a flat tire .................................. 379
Inflation pressure........................................ 339
Information ........................................................411
Replacing ....................................................... 379
Rotating tires ..................................................331
Size.................................................................... 407
Snow tires ...................................................... 254
Spare tire............................................ 379, 407
Tire inflation pressu re display function
...........................................................................331
Tire pressure warning system ...............331
Warning light ...............................................369
Tools..................................................................380 Top tether strap............................................... 53
Total load capacity ...................................... 402
Towing
Dinghy towing ...............................................144
Emergency towing..................................... 361
Towing eyelet...............................................363
Trailer towing .................................................144
TRAC (Traction Control) ........................ 248
Traction battery (hybrid battery) ............. 64 Hybrid battery (traction battery) air vents............................................................................. 67
Location ............................................................. 64
Specification ................................................ 404
Warning message ........................................ 67
Traction Control (TRAC) ........................ 248
Traction motor (electric motor) ................. 61
Trailer towing ..................................................144
Transmission Driving Mode Select switch ...................213
Hybrid transmission................................... 152
Paddle shift switches .......................154, 155
S mode ............................................................. 155
Trip meters ........................................................ 80
Trunk .................................................................. 105 Hands Free Power Trunk Lid............... 108
Internal trunk release lever..................... 109
Power trunk lid ............................................. 105
Smart access system with push-button start ................................................................. 107
Trunk closer switch ....................................108
Trunk easy closer........................................ 109
Trunk features ..............................................283
Trunk grip ....................................................... 109
Trunk light ....................................................... 109
Trunk opener main switch.......................... 111
Trunk opener switch ................................. 107
Trunk storage extension......................... 294
Wireless remote control ......................... 107
Trunk light ........................................................ 109
Turn signal lights ............................................156 Replacing light bulbs ................... 352, 353
Turn signal lever .......................................... 156