emergency towing Lexus ES350 2020 Owner's Manuals / LEXUS 2020 ES350 THROUGH SEPT. 2019 PROD. OWNER'S MANUAL (OM06174U)

14Pictorial index
■Instrument panel
Engine switch ........................................................................................................... P.143
Starting the engine/changing the mode ........... ..............................................P.143, 146
Emergency stop of the engine ........................ ............................................................ P.346
When the engine will not start ..................................................................................... P.375
Warning messages .......................................................................................................... P.364
Shift lever................................................................................................................... P .147
Changing the shift position ............................................................................................ P.148
Precautions against towing........................................................................................... P.349
When the shift lever does not move .......................................................................... P.149
Meters .................................................................................................................. P.70, 7 3
Reading the meters/adjusting the instru ment panel lights......... P.70, 72, 73, 76
Warning lights/indicator lights ...................................................................................... P.66
When the warning lights come on ............................................................................. P.354
Multi-information display ....................................................................................... P.77
Display .......................................................................................................................................P.77
When the warning messages are displayed.......................................................... P.364A
B
C
D

571-3. Lexus Enform
1
For safety and security
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service. In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
Safety Connect services
Safety information for Safety
Connect

1834-5. Using the driving support systems
4
Driving
WARNING
●When tires of a size other than speci-
fied are installed.
●Vehicle is driven in traffic lanes other
than that highways and freeways.
●During emergency towing
■Preventing LTA system malfunctions
and operations performed by mistake
●Do not modify the headlights or place
stickers, etc. on the surface of the
lights.
●Do not modify the suspension etc. If
the suspension etc. needs to be
replaced, contact your Lexus dealer.
●Do not install or place anything on the
hood or grille. Also, do not install a
grille guard (bull bars, kangaroo bar,
etc.).
●If your windshield needs repairs, con-
tact your Lexus dealer.
■Conditions in which functions may
not operate properly
In the following situations, the functions
may not operate properly and the vehicle
may depart from its lane. Drive safely by
always paying careful attention to your
surroundings and operate the steering
wheel to correct the path of the vehicle
without relying solely on the functions.
●When the follow-up cruising display is
displayed ( P.187) and the preceding
vehicle changes lanes. (Your vehicle
may follow the preceding vehicle and
also change lanes.)
●When the follow-up cruising display is
displayed ( P.187) and the preceding
vehicle is swaying. (Your vehicle may
sway accordingly and depart from the
lane.)
●When the follow-up cruising display is
displayed ( P.187) and the preceding
vehicle departs from its lane. (Your
vehicle may follow the preceding vehi-
cle and depart from the lane.)
●When the follow-up cruising display is
displayed ( P.187) and the preceding
vehicle is being driven extremely close
to the left/right lane line. (Your vehicle
may follow the preceding vehicle and
depart from the lane.)
●Vehicle is being driven around a sharp
curve.
●Objects or patterns that could be mis-
taken for white (yellow) lines are pres-
ent on the side of the road (guardrails,
reflective poles, etc.).

1954-5. Using the driving support systems
4
Driving
WARNING
●Assisting the driver to operate the
vehicle
The dynamic radar cruise control with
full-speed range does not include
functions which will prevent or avoid
collisions with vehicles ahead of your
vehicle. Therefore, if there is ever any
possibility of danger, the driver must
take immediate and direct control of
the vehicle and act appropriately in
order to ensure the safety of all
involved.
■Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations.
Doing so may result in inappropriate
speed control and could cause an acci-
dent resulting in death or serious injury.
●Roads where there are pedestrians,
cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those cov-
ered with rain, ice or snow
●On steep downhills , or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set
speed when driving down a steep hill.
●At entrances to freeways and highways
●When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●When there is rain, snow, etc. on the
front surface of the radar or front cam-
era
●In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●During emergency towing
●When an approach warning buzzer is
heard often

2254-5. Using the driving support systems
4
Driving
detection function, preventing the func-
tion from operating properly:
• Pedestrians who are bending forward or squatting
• Pedestrians who are lying down
• Pedestrians who are running
• Pedestrians who suddenly enter the detection area
• People riding a bicycle, skateboard, or other light vehicle
• Pedestrians wearing oversized clothing such as a rain coat, long skirt, etc., making
their silhouette obscure
• Pedestrians whose body is partially hid- den by an object, such as a cart or
umbrella
• Pedestrians which are obscured by dark- ness, such as at night
●In some situations, such as the following,
pedestrians may not be detected by the
rear camera detection function, prevent-
ing the function from operating properly:
• When backing up in inclement weather (rain, snow, fog, etc.)
• When the rear camera is obscured (dirt,
snow, ice, etc. are attached) or scratched
• When a very bright light, such as the sun, or the headlights of another vehicle,
shines directly into the rear camera
• When backing up in a place where the surrounding brightness changes sud-
denly, such as at the entrance or exit of a
garage or underground parking lot
• When backing up in a dim environment
such as during dusk or in an underground
parking lot
●Even though there are no pedestrians in
the detection area, some objects, such as
the following, may be detected, possibly
causing the rear camera detection func-
tion to operate.
• Three dimensional objects, such as a
pole, traffic cone, fence, or parked vehi-
cle
• Moving objects, such as a car or motor-
cycle
• Objects moving toward your vehicle when backing up, such as flags or pud-
dles (or airborne matter, such as smoke,
steam, rain, or snow)
• Cobblestone or gravel roads, tram rails,
road repairs, white lines, pedestrian
crossings or fallen leaves on the road • Metal covers (gratings), such as those
used for drainage ditches
• Objects reflected in a puddle or on a wet road surface
• The roadside or bumps on the road
•Shadows on the road
●In some situations, such as the following,
the rear camera detection function may
operate even though there are no pedes-
trians in the detection area.
• When backing up toward the roadside or a bump on the road
• If the vehicle is signif icantly tilted, such as
when carrying a heavy load
• When backing up toward an
incline/decline
• If the suspension has been modified or tires of a size othe r than specified are
installed
• If the rear of the vehicle is raised or low- ered due to the carried load
• If an electronic component, such as a
backlit license plate is installed near the
rear camera
• If a bumper protector, such as an addi-
tional trim strip, is installed to the rear
bumper
• If the orientation of the rear camera has
been changed due to a collision or other
impact, or removal and installation
• If a towing eyelet is in stalled to the rear of
the vehicle
• When water is flowing over the rear cam- era lens
• When the rear camera is obscured (dirt,
snow, ice, etc. are at tached) or scratched
• If there is a flashing light in the detection
area, such as the emergency flashers of
another vehicle
●Situations in which the rear camera
detection function may be difficult to
notice
• The buzzer may be difficult to hear if the surrounding area is noisy, the volume of
the audio system volume is high, the air
conditioning system is being used, etc.
• If the temperature in the cabin is extremely high or low, the Center Display
may not operate correctly.

2444-5. Using the driving support systems
detection area
• People riding a bicycle, skateboard, or other light vehicle
• Pedestrians wearing oversized clothing
such as a rain coat, long skirt, etc., making
their silhouette obscure
• Pedestrians whose body is partially hid-
den by an object, such as a cart or
umbrella
• Pedestrians which are obscured by dark-
ness, such as at night
●In some situations, such as the following,
pedestrians may not be detected by the
Parking Support Brake function (rear
pedestrians), preventing the function
from operating properly:
• When backing up in inclement weather (rain, snow, fog, etc.)
• When the rear camera is obscured (dirt, snow, ice, etc. are attached) or scratched
• When a very bright light, such as the sun, or the headlights of another vehicle,
shines directly into the rear camera
• When backing up in a place where the surrounding brightness changes sud-
denly, such as at the entrance or exit of a
garage or underground parking lot
• When backing up in a dim environment
such as during dusk or in an underground
parking lot
●Even though there are no pedestrians in
the detection area, some objects, such as
the following, may be detected, possibly
causing the Parking Support Brake func-
tion (rear pedestri ans) to operate.
• Three dimensional objects, such as a
pole, traffic cone, fence, or parked vehi-
cle
• Moving objects, such as a car or motor-
cycle
• Objects moving toward your vehicle when backing up, such as flags or pud-
dles (or airborne matter, such as smoke,
steam, rain, or snow)
• Cobblestone or gravel roads, tram rails,
road repairs, white lines, pedestrian
crossings, puddles or fallen leaves on the
road
• Metal covers (gratings), such as those used for drainage ditches
• Objects reflected in a puddle or on a wet
road surface
• The roadside or bumps on the road •Shadows on the road
●In some situations, such as the following,
the Parking Support Brake function (rear
pedestrians) may operate even though
there are no pedestrians in the detection
area.
• When backing up toward the roadside or a bump on the road
• If the vehicle is signif icantly tilted, such as
when carrying a heavy load
• When backing up toward an incline/decline
• If the suspension has been modified or tires of a size othe r than specified are
installed
• If the rear of the vehicle is raised or low- ered due to the carried load
• If an electronic component, such as a
backlit license plate or rear fog light, is
installed near the rear camera
• If a bumper protector, such as an addi- tional trim strip, is installed to the rear
bumper
• If the orientation of the rear camera has been changed due to a collision or other
impact, or removal and installation
• If a towing eyelet is in stalled to the rear of
the vehicle
• When water is flowing over the rear cam- era lens
• When the rear camera is obscured (dirt,
snow, ice, etc. are at tached) or scratched
• If there is a flashing light in the detection area, such as the emergency flashers of
another vehicle

3497-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
If your vehicle needs to be
t
owed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
■While towing (vehicles with a towing
eyelet)
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle (vehicles with a towing eyelet)
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing (vehicles
with a towing eyelet)
Do not secure cables or chains to the
suspension components.
Situations when it is necessary to
contact dealers before towing

3507-2. Steps to take in an emergency
The engine is running but the vehi-
cle does not move.
 The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage.
From the front
Release the parking brake.
From the rear
Use a towing dolly under the front
wheels.
If your vehicle is transported by a flat-
bed truck, it should be tied down at the
locations shown in the illustration.
If you use chains or cables to tie down
your vehicle, the angles shaded in
black must be 45°.
Do not overly tighten the tie downs or
the vehicle may be damaged.
Towing with a sling-type truck
Towing with a wheel-lift type
truck
Using a flatbed truck

3517-2. Steps to take in an emergency
7
When trouble arises
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for at most 50
miles (80 km) at under 18 mph (30
km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1 Take out the towing eyelet.
(P.369)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using a wheel nut wrench
or hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the engine.
If the engine does not start, turn the engine
switch to IGNITION ON mode.
7Shift the shift lever to N and release
the parking brake.
When the shift lever cannot be shifted:
P.149
■While towing
If the engine is not running, the power assist
for the brakes and steer ing will not function,
making steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in trunk.
Emergency towing (vehicles
with a towing eyelet)
Emergency towing procedure
(vehicles with a towing eyelet)

3697-2. Steps to take in an emergency
7
When trouble arises
Wheel nut wrench
Wheel lock key
* (if equipped)
Jack
Jack handle
Spare tire
Towing eyelet (if equipped)
*: Documentation relating to the wheel lock key, such as the registration and I.D. card, is
inside the glove box.
Location of the spare tire, jack and tools
A
B
C
D
E
F
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause
the vehicle to suddenly fall off the jack,
leading to death or serious injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with
this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do
not use other tire jacks for replacing
tires on this vehicle.
●Put the jack properly in its jack point.
●Do not put any part of your body under
the vehicle while it is supported by the
jack.