tow LEXUS ES350 2021 Workshop Manual

351
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers.................. 352
If your vehicle has to be stopped in an emergency ..................... 352
If the vehicle is trapped in rising water............................................ 353
7-2. Steps to take in an emergency If your vehicle needs to be towed........................................................ 355
If you think something is wrong ........................................................ 359
Fuel pump shut off system ..... 360
If a warning light turns on or a warning buzzer sounds ........ 361
If a warning message is displayed ......................................................... 371
If you have a flat tire.................. 375
If the engine wi ll not start .......384
If you lose your keys ................. 386
If the fuel filler door cannot be opened........................................ 386
If the electronic key does not operate properly .................... 387
If the battery is discharged .... 389
If your vehicle overheats ........ 393
If the vehicle becomes stuck 395

3557-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
2WD models: If towing your vehi-
cle with a wheel-lif t type truck from
the front, the vehicle’s rear wheels
and axles must be in good condi-
tions. ( P.355, 357)
If they are damaged, use a towing
dolly or flatbed truck.
AWD models: If towing your vehi-
cle with a wheel-lift type truck, use
a towing dolly. ( P.355, 357)
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
AWD models
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the driv etrain or related
parts may be damaged, the vehicle may
fly off the truck.

3567-2. Steps to take in an emergency
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
The engine is running but the vehi-
cle does not move.
 The vehicle makes an abnormal
sound.
WARNING
■While towing (vehicles with a towing
eyelet)
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle (vehicles with a towing eyelet)
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing (vehicles
with a towing eyelet)
Do not secure cables or chains to the
suspension components.
■Recreational towing (behind motor
home, etc.) (AWD models)
Never dinghy tow your vehicle to pre-
vent causing serious damage to the
Dynamic Torque Control AWD system
and transmission. ( P.142)
Situations when it is necessary to
contact dealers before towing

3577-2. Steps to take in an emergency
7
When trouble arises
From the front (2WD models)
Release the parking brake.
Turn automatic mode off. ( P.155)
From the front (AWD models)
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels. When using a flat-bed truck to trans-
port the vehicle, use tire strapping
belts. Refer to the owner’s manual of
the flat-bed truck for the tire strapping
method.
In order to suppress vehicle movement
during transportation, set the parking
brake and turn the engine switch off.
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
Towing with a wheel-lift type
truckNOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.
2WD models
AWD models
Using a flatbed truck
Emergency towing (vehicles
with a towing eyelet)

3587-2. Steps to take in an emergency
hard surfaced roads for at most 50
miles (80 km) at under 18 mph (30
km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1 Take out the wheel nut wrench and
towing eyelet. ( P.376)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using a wheel nut wrench
or hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the engine.
If the engine does not start, turn the engine
switch to IGNITION ON mode.
7Shift the shift lever to N and release
the parking brake.
Turn automatic mode off. ( P.155)
When the shift lever cannot be shifted:
 P.150
■While towing
If the engine is not running, the power assist
for the brakes and steering will not function,
making steering and braking more difficult.
Emergency towing procedure
(vehicles with a towing eyelet)

3767-2. Steps to take in an emergency
Type AWheel nut wrench
Wheel lock key
* (if equipped)
Jack
Jack handle
Spare tire
Towing eyelet (if equipped)
*: Documentation relating to the wheel lock key, such as the registration and I.D. card, is
inside the glove box.
Location of the spare tire, jack and tools
A
B
C
D
E
F

3827-2. Steps to take in an emergency
come off.
2Install the spare tire and loosely
tighten each wheel nut by hand by
approximately the same amount.
Tighten the wheel nuts until the tapered
portion comes into loose contact with
the disc wheel seat .
3Lower the vehicle.
4 Firmly tighten each wheel nut two
or three times in the order shown in
the illustration.
Tightening torque: 76 ft•lbf (103 N•m, 10.5 kgf•m)
5
Stow the flat tire, tire jack and all
tools.
■The compact spare tire
●The compact spare tire is identified by
the label “TEMPORARY USE ONLY”
on the tire sidewall.
Use the compact spar e tire temporarily,
and only in an emergency.
●Make sure to check the tire inflation
pressure of the compact spare tire.
(  P.405)
■After completing the tire change
The tire pressure warn ing system must be
reset. ( P.332)
■When using the compact spare tire
As the compact spare tire is not equipped
with a tire pressure warning valve and
transmitter, low inflat ion pressure of the
spare tire will not be indicated by the tire
pressure warning system. Also, if you
replace the compact spare tire after the tire
pressure warning light comes on, the light
remains on.
■When the compact spare tire is
attached
The vehicle becomes lower when driving
with the compact spare tire compared to
when driving with standard tires.
■If you have a flat front tire on a road cov-
ered with snow or ice
Install the compact spare tire on one of the
rear wheels of the vehicle. Perform the fol-
lowing steps and fit tire chains to the front
tires:
A
B

3967-2. Steps to take in an emergency
WARNING
■When attempting to free a stuck vehi-
cle
If you choose to push the vehicle back
and forth to free it, make sure the sur-
rounding area is clear to avoid striking
other vehicles, objects or people. The
vehicle may also lunge forward or lunge
back suddenly as it becomes free. Use
extreme caution.
■When shifting the shift lever
Be careful not to shif t the shift lever with
the accelerator pedal depressed.
This may lead to unexpected rapid accel-
eration of the vehicle that may cause an
accident resulting in death or serious
injury.
NOTICE
■To avoid damaging the transmission
and other components
●Avoid spinning the front wheels and
depressing the accelerator pedal
more than necessary.
●If the vehicle remains stuck even after
these procedures are performed, the
vehicle may require towing to be
freed.

450Alphabetical index
C
Care ...................................................... 304, 307Aluminum wheels ......................................304
Exterior ...........................................................304
Interior ............................................................. 307
Seat belts........................................................ 307
Cargo capacity................................................ 141
Cargo hooks .................................................280
Center Display ............................................. 256
Chains .............................................................. 252
Child-protectors............................................. 98
Child restraint system................................... 43 Fixed with a LATCH system ..................50
Fixed with a seat belt....................................47
Front passenger occupant classification system ..............................................................37
Points to remember .................................... 43
Riding with children ..................................... 43
Types of child restraint system installation method ........................................................... 44
Using an anchor bracket .......................... 53
Child safety ....................................................... 43 Airbag precautions...................................... 33
Battery precautions ...................... 324, 392
Child restraint system................................. 44
Heated steering wheel and seat heater precautions................................................ 270
How your child should wear the seat belt ............................................................................ 25
Moon roof precautions ............................ 127
Panoramic moon roof precautions ..... 131
Power window lock switch.....................125
Power window precautions ...................125
Rear door child-protectors ..................... 98
Seat belt extender precautions ............. 25
Seat belt precautions ...................................24
Trunk precautions ........................................ 99
Cleaning.............................................. 304, 307 Aluminum wheels ......................................304
Exterior ...........................................................304
Interior ............................................................. 307 Radar sensor ........
............................... 171, 207
Seat belts ........................................................307
Clock ................................................. 70, 73, 281
Coat hooks..................................................... 292
Compass ......................................................... 299
Condenser ..................................................... 322
Console box .................................................. 278
Console box light ........................................ 278
Cooling system............................................. 322 Engine overheating...................................393
Cornering lights ............................................ 160 Replacing light bulbs ................................346
Cruise control Dynamic radar cruise control with full-
speed range ............................................... 195
Cup holder ..................................................... 278
Current fuel consumption ...........................79
Curtain shield airbags .................................. 28
Customizable features ................................419
D
Daytime running light system .................. 158
Defogger Outside rear view mirrors..................... 264
Rear window ................................................ 264
Windshield .................................................... 264
Dimension ...................................................... 398
Dinghy towing................................................. 142
Display BSM (Blind Spot Monitor)................... 205
Dynamic radar cruise control with full-
speed range ............................................... 195
Head-up display............................................84
Intuitive parking assist ................................213
LTA (Lane Tracing Assist) ..................... 189
Multi-information display ...........................77
Parking Support Brake function (rear pedestrians)............................................... 243
RCD (Rear Camera Detection) ........ 224
RCTA...............................................................220
Warning message .......................................371
Distance until next engine oil

Alphabetical index451
change ....................................................... 71, 76
Do-it-yourself maintenance ..................... 310
Door courtesy lights ....................................274
Door lock Doors.................................................................. 95
Smart access system with push-button start ................................................................. 106
Wireless remote control........................... 93
Doors ................................................................... 95 Automatic door lock ing and unlocking
system ............................................................. 98
Door glasses .................................................. 124
Door lock.......................................................... 95
Open door warning buzzer .......... 96, 98
Outside rear view mirrors ........................121
Rear door child-protectors ..................... 98
Drive distance ...................................................79
Drive info 1/Drive info 2 ...............................79
Driver’s seat position memory .................. 114 Driving position memory...........................114
Memory recall function ............................. 116
Drive-start control ........................................135
Driving................................................................134 Break-in tips ...................................................135
Correct driving posture .............................23
Driving Mode Select switch...................210
Procedures ..................................................... 134
Winter drive tips...........................................251
Driving information display .........................79
Driving Mode Select switch......................210
Driving range ....................................................79
Driving support system information display ............................................................................. 82
Dynamic radar cruise control with full- speed range..................................................195Warning message..................................... 203
Dynamic Torque Control AWD system .......................................................................... 246
E
Eco drive mode ..............................................210
Eco Driving Indicator.................... 80, 81, 87 Eco Driving Indicator Light ........................ 80
EDR (Event data recorder) ............................7
Elapsed time ......................................................79
Electric Power Steering (EPS)
Function .......................................................... 246
Warning light ...............................................363
Electronic key .................................................. 92 Battery-saving function............................ 107
If the electronic key does not operate properly .......................................................387
Replacing the battery .................................341
Electronic roof sunshade Jam protection function ........................... 130
Operation ........................................................129
Emergency, in case of If a warning buzzer sounds.................... 361
If a warning light turns on........................ 361
If a warning message is displayed .......371
If the battery is discharged ................... 389
If the electronic key does not operate properly .......................................................387
If the engine will not start....................... 384
If the fuel filler do or cannot be opened
......................................................................... 386
If the vehicle is trapped in rising water ..........................................................................353
If you have a flat tire ..................................375
If you lose your keys ................................ 386
If you think something is wrong......... 359
If your vehicle becomes stuck ............ 395
If your vehicle has to be stopped in an emergency .................................................352
If your vehicle needs to be towed .... 355
If your vehicle overheats ........................393
Emergency flashers .................................... 352
Engine ................................................................144 ACCESSORY mode................................147
Compartment............................................... 318
Engine switch .................................................144
Fuel pump shut off system.................... 360
Hood ................................................................. 316
How to start the engine ............................144