service LEXUS ES350 2021 Owners Manual

4TABLE OF CONTENTS
6-3. Do-it-yourself maintenanceDo-it-yourself service precautions............................................................ 314
Hood................................................... 316
Positioning a floor jack................ 316
Engine compartment................... 318
Tires ................................................... 326
Tire inflation pressure ................. 336
Wheels.............................................. 338
Air conditioning filter..................339
Electronic key battery ................. 341
Checking and replacing fuses 342
Headlight aim................................. 344
Light bulbs ....................................... 346
7-1. Essential information Emergency flashers..................... 352
If your vehicle has to be stopped in an emergency ............................. 352
If the vehicle is trapped in rising water............................................... 353
7-2. Steps to take in an emergency If your vehicle needs to be towed........................................................... 355
If you think something is wrong ........................................................... 359
Fuel pump shut off system ........ 360
If a warning light turns on or a warn- ing buzzer sounds ...................... 361
If a warning message is displayed ............................................................ 371
If you have a flat tire..................... 375
If the engine wi ll not start .......... 384
If you lose your keys .................... 386If the fuel filler door cannot be
opened .......................................... 386
If the electronic key does not oper- ate properly ................................. 387
If the battery is discharged ....... 389
If your vehicle overheats ........... 393
If the vehicle becomes stuck ... 395
8-1. Specifications Maintenance data (fuel, oil level, etc.) ................................................. 398
Fuel information............................ 408
Tire information ............................. 410
8-2. Customization Customizable features ............... 419
8-3. Items to initialize Items to initialize ........................... 430
9-1. For owners Reporting safety defects for U.S. owners ........................................... 434
Seat belt instructions for Canadian owners (in French) ................... 434
SRS airbag instructions for Cana- dian owners (in French) ......... 436
Headlight aim instructions for Canadian owners (in French) 442
What to do if... (Troubleshooting) .......................................................... 446
Alphabetical index ..................... 44
9
7When trouble arises
8Vehicle specifications
9For owners
Index

7
• Engine speed / Electric motor speed (traction motor speed)
• Accelerator status
•Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the cameras Your vehicle is equipped with cam-
eras. Contact your Lexus dealer for
the location of recording cameras
The recorded data varies according to
the vehicle grade level and options
with which it is equipped.
These computers do not record con-
versations or sounds, and only record
images outside of the vehicle in certain
situations.
 Data Transmission
Your vehicle may transmit the data
recorded in these computers to Lexus
without notification to you.
Data usage
Lexus may use the data recorded in this
computer to diagnose malfunctions, con-
duct research and development, and
improve quality.
Lexus will not disclose the recorded data
to a third party except:
• With the consent of the vehicle owner or
with the consent of the lessee if the vehi-
cle is leased
• In response to an of ficial request by the
police, a court of law or a government
agency
• For use by Lexus in a lawsuit
• For research purposes where the data is not tied to a specific vehicle or vehicle
owner
 Recorded image information can be
erased by your Lexus dealer.
The image recording function can be dis-
abled. However, if the function is disabled,
data from when the system operates will
not be available.
To learn more about the vehicle
data collected, used and shared by
Lexus, please visit
www.lexus.com/privacyvts/
.
Usage of data colle cted through Lexus
Enform (U.S.mainland only)
If your Lexus has Lexus Enform and if
you have subscribed to those services,
please refer to the Lexus Enform
Telematics Subscription Service
Agreement for information on data
collected and its usage.
 To learn more about the vehicle
data collected, used and shared by
Lexus, please visit
www.lexus.com/privacyvts/
.
This vehicle is equipped with an event
data recorder (EDR). The main pur-
pose of an EDR is to record, in certain
crash or near crash-like situations,
such as an air bag deployment or hit-
ting a road obstacle, data that will assist
in understanding how a vehicle’s sys-
tems performed. The EDR is designed
to record data related to vehicle
dynamics and safety systems for a
short period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is designed to
record such data as:
Event data recorder

8
How various systems in your vehicle
were operating;
 Whether or not the driver and pas-
senger safety belts were buck-
led/fastened;
 How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
 How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
NOTE: EDR data are recorded by
your vehicle only if a non-trivial crash
situation occurs; no data are recorded
by the EDR under normal driving con-
ditions and no personal data (e.g.,
name, gender, age, and crash location)
are recorded. However, other parties,
such as law enforcement, could com-
bine the EDR data with the type of per-
sonally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle man-
ufacturer, other parties, such as law
enforcement, that have the special
equipment, can read the information if
they have access to the vehicle or the
EDR.
 Disclosure of the EDR data
Lexus will not disclose the data recorded in
an EDR to a third party except when:
• An agreement from the vehicle’s owner
(or the lessee for a leased vehicle) is
obtained • In response to an official request by the
police, a court of law or a government
agency
• For use by Lexus in a lawsuit
However, if necessary, Lexus may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes without disclosing
information about the specific vehicle or
vehicle owner
The SRS airbag and seat belt preten-
sioner devices in your Lexus contain
explosive chemicals. If the vehicle is
scrapped with the airbags and seat belt
pretensioners not deployed, this may
cause an accident such as fire. Be sure
to have the systems of the SRS airbag
and seat belt pretensioner removed
and disposed of by a qualified service
shop or by your Lexus dealer before
you scrap your vehicle.
Special handling may apply, See
www.dtsc.ca.gov/ hazardouswaste/
perchlorate.
Your vehicle has components that may
contain perchlorate. These compo-
nents may include airbag, seat belt pre-
tensioners, and wireless remote
control batteries.
Scrapping of your Lexus
Perchlorate Material

301-1. For safe use
Driver’s seat belt buckle switch
Airbag sensor assembly
“AIR BAG ON” and “AIR BAG OFF” indicator lights
Front passenger’s seat belt buckle switch
Front impact sensors
Your vehicle is equipped with ADVA NCED AIRBAGS designed based on the
US motor vehicle safety standards (FMVSS208). The airbag sensor assembly
(ECU) controls airbag deployment based on information obtained from the sen-
sors etc. shown in the system compon ents diagram above. This information
includes crash severity and occupant info rmation. As the airbags deploy, a chemi-
cal reaction in the inflators quickly fills the airbags with non-toxic gas to help
restrain the motion of the occupants.
■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising etc., may
be sustained from SRS airbags, due to the
extremely high speed deployment (infla-
tion) by hot gases.
●A loud noise and white powder will be
emitted.
●Parts of the airbag module (steering
wheel hub, airbag cover and inflator) as
well as the front seat s, parts of the front
and rear pillars, and r oof side rails may be
hot for several minutes. The airbag itself
may also be hot.
●The windshield may crack.
●All of the doors will be unlocked.
(  P.96)
●The brakes and stop lights will be con-
trolled automatically. ( P.246)
●The interior lights will turn on automati-
cally. ( P.275)
●The emergency flashers will turn on auto-
matically. ( P.352)
●Fuel supply to the engine will be stopped.
( P.360)
●For Lexus Enform Safety Connect sub-
scribers, if any of the following situations
occur, the system is designed to send an
emergency call to the response center,
notifying them of the vehicle’s location
(without needing to push the “SOS” but- ton) and an agent will attempt to speak
with the occupants to ascertain the level
of emergency and assistance required. If
the occupants are unable to communi-
cate, the agent automatically treats the
call as an emergency and helps to dis-
patch the necessary emergency services.
(
 P.55)
• An SRS airbag is deployed.
• A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear- end collision.
■SRS airbag deployment conditions (SRS
front airbags)
●The SRS front airbags will deploy in the
event of an impact that exceeds the set
threshold level (the level of force corre-
sponding to an approximately 12 - 18
mph [20 - 30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will be
considerably higher in the following situ-
ations:
• If the vehicle strikes an object, such as a parked vehicle or sign pole, which can
move or deform on impact
• If the vehicle is involved in an underride collision, such as a collision in which the
front of the vehicle “underrides”, or goes
under, the bed of a truck
●Depending on the type of collision, it is
possible that only the seat belt preten-
N
O
P
Q
R

551-3. Lexus Enform
1
For safety and security
1-3.Lexus Enform
*:If equipped
“SOS” button
LED light indicators
MicrophoneLexus Enform Safety Con-
nect*
Safety Connect is a subscription-
based telematics service that uses
Global Positioning System (GPS)
data and embedded cellular tech-
nology to provide safety and secu-
rity features to subscribers. Safety
Connect is supported by Lexus’
designated response center, which
operates 24 hours per day, 7 days
per week.
Safety Connect service is available
by subscription on select, telemat-
ics hardware-equipped vehicles.
By using the Safety Connect ser-
vice, you are agreeing to be bound
by the Telematics Subscription Ser-
vice Agreement and its Terms and
Conditions, as in effect and
amended from time to time, a cur-
rent copy of which is available at
Lexus.com. All use of the Safety
Connect service is subject to such
then-applicable Terms and Condi-
tions.
System components
A
B
C

571-3. Lexus Enform
1
For safety and security
For vehicles sold in Canada
Subscribers have the following Safety Connect services available:

Automatic Collision Notification
*
Services

581-3. Lexus Enform
Helps drivers receive necessary response
from emergency service providers.
( 
P.59)
*: U.S. Patent No. 7,508,298 B2
 Stolen Vehicle Location
Helps drivers in the event of vehicle theft.
(
P.59)
 Emergency Assistance Button
(“SOS”)
Connects drivers to response-center sup-
port. ( 
P.59)
Enhanced Roadside Assistance
Provides drivers various on-road assis-
tance. ( 
P.59)
After you have signed the Telematics
Subscription Service Agreement and
are enrolled, you can begin receiving
services.
A variety of subscription terms is avail-
able for purchase. Contact your Lexus
dealer, call the following or push the
“SOS” button in your vehicle for fur-
ther subscription details.
The United States
1-800-25-LEXUS (1-800-255-3987)
Canada
1-800-26-LEXUS (1-800-265-3987)
Puerto Rico
1-877-539-8777
■Safety Connect Serv ices Information
●Phone calls using the vehicles
Bluetooth® technology will not be possi-
ble during Safety Connect.
●Safety Connect is available beginning Fall 2009 on select Lexus models (in the
contiguous United States only). Contact
with the Safety Connect response center
is dependent upon the telematics device
being in operative condition, cellular con-
nection availability,
and GPS satellite sig-
nal reception, which ca n limit the ability to
reach the response center or receive
emergency service support. Enrollment
and Telematics Subscription Service
Agreement required. A variety of sub-
scription terms is available; charges vary
by subscription term selected and loca-
tion.
●Automatic Collision Notification, Emer-
gency Assistance and Stolen Vehicle
Location will function in the United
States, including Hawaii and Alaska,
Puerto Rico and in Canada, and
Enhanced Roadside Assistance will func-
tion in the United States, Puerto Rico and
in Canada.
●Automatic Collision Notification, Emer-
gency Assistance, Stolen Vehicle and
Enhanced Road Assistance will not func-
tion in the United St ates Virgin Islands.
For vehicles first sold in the USVI, no
Safety Connect services will function in
and outside the United States Virgin
Islands.
●Safety Connect services are not subject
to section 255 of the Telecommunica-
tions Act and the device is not TTY com-
patible.
■Languages
The Safety Connect re sponse center will
offer support in mult iple languages. The
Safety Connect system will offer voice
prompts in English, Spanish, and French.
Please indicate your language of choice
when enrolling.
■When contacting the response center
You may be unable to contact the response
center if the network is busy.
When the engine switch is turned to
Subscription
Safety Connect LED light Indi-
cators

591-3. Lexus Enform
1
For safety and security
IGNITION ON mode, the red indica-
tor light comes on for 2 seconds then
turns off. Afterward, the green indica-
tor light comes on, indicating that the
service is active.
The following indicator light patterns
indicate specific system usage condi-
tions:
Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding
agent receives the vehicle’s location
and attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist them in locating and recovering the
vehicle. After filing
a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
Safety Connect services

601-3. Lexus Enform
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio
transmitter and receiver. It receives
and also sends out radio frequency
(RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.
ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engi neers, and physi-
cians from universi ties, and govern-
ment health agencies and industries reviewed the available body of
research to develop the ANSI Stan-
dard (C95.1).
The design of Safety Connect com-
plies with the FCC guidelines in addi-
tion to those standards.
Safety information for Safety
Connect

1674-3. Operating the lights and wipers
4
Driving
as snow, the operation of the windshield
wipers may be stopped automatically to
protect the windshield wipers. In this case,
turn the windshield wiper switch off and
remove the foreign object, and then use the
windshield wipers.
■When stopping the engine in an emer-
gency while driving
If the windshield wipers are operating when
the engine is stopped, the windshield wipers
will operate in high speed operation. After
the vehicle is stopped, operation will return
to normal when the engi ne switch is turned
to IGNITION ON mode, or operation will
stop when the driver’s door is opened.When the windshield wipers are not
being used, they retract to below the
hood. To enable the windshield wipers
to be lifted when parking in cold condi-
tions or when replacing a windshield
wiper insert, change the rest position of
the windshield wipers to the service
position using the wiper lever.
■Raising the wipers to the service
position
Within approximately 45 seconds of
turning the engine switch off, move the
wiper lever to the (U.S.A.) or
(Canada) position and hold it for
approximately 2 seconds or more.
The wipers will move to the service posi-
tion.
WARNING
■Caution regarding the use of wind-
shield wipers in AUTO mode (vehi-
cles with rain-sen sing windshield
wipers)
The windshield wipers may operate
unexpectedly if the sensor is touched or
the windshield is subject to vibration in
AUTO mode. Take ca re that your fin-
gers or anything else do not become
caught in the windshield wipers.
■Caution regarding the use of washer
fluid
When it is cold, do not use the washer
fluid until the windshield becomes warm.
The fluid may freeze on the windshield
and cause low visibility. This may lead to
an accident, resulting in death or serious
injury.
NOTICE
■When there is no washer fluid spray
from the nozzle
Damage to the washer fluid pump may
be caused if the lever is pulled toward
you and held continually.
■When a nozzle becomes blocked
In this case, contact your Lexus dealer.
Do not try to clear it with a pin or other
object. The nozzle will be damaged.
Changing the windshield wiper
rest position/Lifting the wind-
shield wipers