towing Lexus HS250h 2012 User Guide

412
3-7. Other interior features
HS250h_U_75050U■
Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local authorities
to assist them in locating and recovering the vehicle. After filing a
police report, call the Safety Conne ct response center at 1-800-25-
LEXUS (1-800-255-3987) and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen vehi-
cle, Safety-Connect-equipped vehicle location data may, under cer-
tain circumstances, be shared with third parties to locate your vehicle.
Further information is available at Lexus.com.
■ Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent will
determine your vehicle’s location, assess the emergency, and dispatch
the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent
that you are not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Lexus roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs, such
as: towing, flat tire, fuel delivery, etc. For a description of the Roadside
Assistance services and their limitations, please see the Safety Con-
nect Terms and Conditions, which are available at Lexus.com.

5
When trouble arises
495
5-1. Essential information
HS250h_U_75050U
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your hybrid transmission.
Contact your Lexus dealer before towing.
● The hybrid system is operating but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using a cable or
chain secured to the emergency
towing eyelet(s). This should only
be attempted on hard surfaced
roads for short distances at under
18 mph (30 km/h).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing service, using a lift-type truck or a
flatbed truck.
Use a safety chain system for all towing, and abide by all state/provincial
and local laws.

496
5-1. Essential information
HS250h_U_75050U●
If emergency towing cannot be performed
The vehicle cannot be towed by another vehicle in the following situa-
tions because the front wheels may be locked by the parking lock.
Transport the vehicle with both front wheels or all 4 wheels lifted using
a flatbed or wheel-lift type truck.
• There is a malfunction in the smart access system with push-button
start.
• The P position control system is malfunctioning. ( →P. 513)
• The 12-volt battery is discharged.
Installing towing eyelets
Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by hand.

5
When trouble arises
497
5-1. Essential information
HS250h_U_75050UTighten down the towing eyelet
securely using a wheel nut wrench.
Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
Towing with a wheel-lift type truckFrom the front Release the parking brake.

498
5-1. Essential information
HS250h_U_75050UFrom the rear
Use a towing dolly under the front
wheels.
Using a flatbed truck
If your Lexus is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie downs
or the vehicle may be damaged.

5
When trouble arises
499
5-1. Essential information
HS250h_U_75050U
■Before emergency towingTurn the “POWER” switch to ON mode. ( →P. 1 5 3 )
Do not turn the “POWER” switch to ACCESSORY mode.
Release the parking brake.
Change the shift position to N.
When the “POWER” switch is in ACCESSORY mode, the shift position
cannot be changed to N.
■Emergency towing eyelet location
→ P. 5 3 2
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which would place excessive
stress on the emergency towing eyelets and the cables or chains. Always be cau-
tious of the surroundings and other vehicles while towing.
●Do not turn off the power switch.
This may lead to accidents as the parking lock will be engaged.
●If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■Installing towing eyelets to the vehicle
Make sure that the towing eyelets are installed securely.
If not securely installed, the towing eyelets may come loose during towing. This may
lead to accidents that cause serious injury or even death.

500
5-1. Essential information
HS250h_U_75050U
NOTICE
■To prevent damage the vehicle when towing using a wheel-lift type truck
When raising the vehicle, ensure adequate ground clearance for towing at the
opposite end of the raised vehicle. Without adequate clearance, the vehicle could
be damaged while being towed.
■To prevent body damage when towing using a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■To prevent causing serious damage to the transmission when emergency towing
Never tow a vehicle from the rear with four wheels on the ground. This may cause
serious damage to the transmission.

532
5-2. Steps to take in an emergency
HS250h_U_75050U
If you have a flat tire
Remove the flat tire and replace it with the spare provided.
■Before jacking up the vehicle
●Stop the vehicle on a hard, flat surface.
● Set the parking brake.
● Change the shift position to P.
● Stop the hybrid system.
● Turn on the emergency flashers.
■ Location of the spare tire, jack and tools
To o l t r a y
Towing eyelet
JackJack handle
Wr e n c h
Spare tire
Wheel nut wrench

5
When trouble arises
557
5-2. Steps to take in an emergency
HS250h_U_75050U
NOTICE
■To avoid damage to the hybrid transmission and other components
●Avoid spinning the wheels and depressing the accelerator pedal more than nec-
essary.
●If the vehicle remains stuck even after these procedures are performed, the vehi-
cle may require towing to be freed.

616
Alphabetical index
HS250h_U_75050U
Cooling systemEngine overheating .......................... 552
Cruise control Cruise control ....................................... 212
Dynamic radar crui se control ....... 216
Cup holders ............................................. 381
Curtain shield airbags.......................... 109
Customizable features ...................... 584
Daytime running light system ........... 194
Defogger* Rear window.........................................274
Side mirrors ...........................................274
Dimensions............................................. 560
Dinghy towing ........................................ 262
Display
Dynamic radar cruise control.................................................... 216
Multi-information display................. 177
Trip information ................................... 180
Warning message............................... 512
Do-it-yourself maintenance .............. 431
Door courtesy lights Door courtesy lights......................... 374
Wattage................................................. 568
Doors
Door glasses ........................................... 90
Door lock.................................. 47, 58, 61
Rear door child protector ................ 62
Side doors .................................................. 61
Side mirrors ............................................. 87
Driver’s seat belt reminder light .... 505
Driver’s seat position memory ........... 72
Driving
Break-in tips ........................................... 143
Correct posture ................................... 107 Procedures............................................. 142
Winter driving tips ............................ 258
Driving position memory.......................72
Electric power steering...................... 238
Electronic key If the electronic key does not operate properly............................ 544
Emergency, in case of If the electronic key does not
operate properly............................ 544
If the engine will not start ................. 541
If the hybrid system will not start ......................................................... 541
If the 12-volt battery is discharged .........................................547
If the warning buzzer sounds...... 502
If the warning light turns on.......... 502
If the warning message is displayed .............................................. 512
If you have a flat tire ........................ 532
If you lose your keys ........................ 543
If you think something is wrong ....................................................501
If your electronic key does not operate properly ................... 544
If your vehicle becomes stuck .... 556
If your vehicle has to be stopped in an emergency ............................558
If your vehicle needs to be
towed ................................................... 495
If your vehicle overheats................ 552
Emergency flasher Switch ...................................................... 494
Engine Accessory mode ................................. 153
D
E