emergency towing Lexus IS350 2021 Owner's Manual / LEXUS 2021 IS 300, IS 350 OWNER'S MANUAL (OM53E98U)

13Pictorial index
■Instrument panel
Engine switch ........................................................................................................... P.134
Starting the engine/changing the modes ................................................................ P.134
Emergency stop of the engine ........................ ............................................................P.328
When the engine will not start ..................................................................................... P.357
Warning messages .......................................................................................................... P.346
Shift lever...................................................................................................................P .138
Changing the shift position ............................................................................................ P.139
Precautions for towing .................................................................................................... P.331
When the shift lever does not move .......................................................................... P.139
Meters ......................................................................................................................... .. P.71
Reading the meters/adjusting the instrument panel light..................................... P.71
Warning lights/indicator lights ...................................................................................... P.66
When a warning light comes on ................................................................................. P.337
Multi-information display ....................................................................................... P.76
Display ........................................................................................................................ .............. P.76
When a warning message is displayed.................................................................... P.346A
B
C
D

581-3. Lexus Enform
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS
(1-800-255-3987) in the United
States, 1-877-539-8777 in Puerto
Rico or 1-800-265- 3987 in Canada,
and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.

ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
Safety information for Safety
Connect

1724-5. Using the driving support systems
WARNING
• Conditions under which the system may not operate properly:
P.177
●Do not attempt to test the operation of
the pre-collision system yourself.
Depending on the objects used for
testing (dummies, cardboard objects
imitating detectable objects, etc.), the
system may not operate properly, pos-
sibly leading to an accident.
■Pre-collision braking
●When the pre-collision braking func-
tion is operating, a large amount of
braking force will be applied.
●If the vehicle is stopped by the opera-
tion of the pre-collision braking func-
tion, the pre-collision braking function
operation will be canceled after
approximately 2 seco nds. Depress the
brake pedal as necessary.
●The pre-collision braking function may
not operate if certain operations are
performed by the driver. If the acceler-
ator pedal is being depressed strongly
or the steering wheel is being turned,
the system may determine that the
driver is taking evasive action and pos-
sibly prevent the pre-collision braking
function from operating.
●In some situations, while the pre-colli-
sion braking function is operating,
operation of the function may be can-
celed if the accelerator pedal is
depressed strongly or the steering
wheel is turned and the system deter-
mines that the driver is taking evasive
action.
●If the brake pedal is being depressed,
the system may determine that the
driver is taking evasive action and pos-
sibly delay the operation timing of the
pre-collision braking function.
■Emergency steering assist
●As emergency steering assist opera-
tion will be canceled when the system
determines that lane departure pre-
vention function ha s been completed.
●Emergency steering assist may not
operate or may be canceled in the fol-
lowing cases as the system may deter-
mine the driver is taking actions.
• If the accelerator pedal is being depressed strongly, the steering wheel
is being operated sharply, the brake
pedal is being depressed or the turn
signal lever is being operated. In this
case, the system may determine that
the driver is taking evasive action and
the emergency steering assist may not
operate.
• In some situations, while the emer- gency steering assist is operating,
operation of the function may be can-
celed if the accelerator pedal is
depressed strongly, the steering wheel
is operated sharply or the brake pedal
is being depressed and the system
determines that the driver is taking
evasive action.
• When the emergency steering assist is operating, if the stee ring wheel is held
firmly or is operated in the opposite
direction to that which the system is
generating torque, the function may be
canceled.
■When to disable the pre-collision sys-
tem
In the following situations, disable the
system, as it may not operate properly,
possibly leading to an accident resulting
in death or serious injury:
●When the vehicle is being towed
●When your vehicle is towing another
vehicle
●When transporting the vehicle via
truck, boat, train or similar means of
transportation

1814-5. Using the driving support systems
4
Driving
WARNING
■Before using LTA system
●Do not rely solely upon the LTA sys-
tem. The LTA system does not auto-
matically drive the vehicle or reduce
the amount of attention that must be
paid to the area in front of the vehicle.
The driver must always assume full
responsibility for driving safely by pay-
ing careful attention to the surround-
ing conditions and operating the
steering wheel to correct the path of
the vehicle. Also, the driver must take
adequate breaks when fatigued, such
as from driving for a long period of
time.
●Failure to perform appropriate driving
operations and pay careful attention
may lead to an accident, resulting in
death or serious injury.
■Situations unsuitable for LTA system
In the following situations, use the LTA
switch to turn the system off. Failure to do
so may lead to an acc ident, resulting in
death or serious injury.
●Vehicle is driven on a road surface
which is slippery due to rainy weather,
fallen snow, freezing, etc.
●Vehicle is driven on a snow-covered
road.
●White (yellow) lines are difficult to see
due to rain, snow, fog, dust, etc.
●Vehicle is driven in a temporary lane or
restricted lane due to construction
work.
●Vehicle is driven in a construction
zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been excessively
worn, or when the tire inflation pres-
sure is low.
●During emergency towing.
■Preventing LTA system malfunctions
and operations performed by mistake
●Do not modify the headlights or place
stickers, etc. on the surface of the
lights.
●Do not modify the suspension etc. If
the suspension etc. needs to be
replaced, contact your Lexus dealer.
●Do not install or place anything on the
hood or grille. Also, do not install a
grille guard (bull bars, kangaroo bar,
etc.).
●If your windshield needs repairs, con-
tact your Lexus dealer.
■Conditions in which functions may
not operate properly
In the following situations, the functions
may not operate properly and the vehicle
may depart from its la ne. Drive safely by
always paying careful attention to your
surroundings and operate the steering
wheel to correct the path of the vehicle
without relying solely on the functions.
●When the follow-up cruising display is
displayed (
P.185) and the preced-
ing vehicle changes lanes. (Your vehi-
cle may follow the preceding vehicle
and also change lanes.)
●When the follow-up cruising display is
displayed (
P.185) and the preced-
ing vehicle is swaying. (Your vehicle
may sway accordingly and depart from
the lane.)
●When the follow-up cruising display is
displayed (
P.185) and the preced-
ing vehicle departs from its lane. (Your
vehicle may follow the preceding vehi-
cle and depart from the lane.)

1934-5. Using the driving support systems
4
Driving
WARNING
■Cautions regarding the driving assist
systems
Observe the following precautions, as
there are limitations to the assistance
provided by the system. Failure to do so
may cause an accident resulting in death
or serious injury.
●Assisting the driver to measure follow-
ing distance
The dynamic radar cruise control with
full-speed range is only intended to help
the driver in determining the following
distance between the driver’s own vehi-
cle and a designated vehicle traveling
ahead. It is not a me chanism that allows
careless or inattentive driving, and it is
not a system that can assist the driver in
low-visibility conditions.
It is still necessary for driver to pay close
attention to the vehicle’s surroundings.
●Assisting the driver to judge proper
following distance
The dynamic radar cruise control with
full-speed range determines whether the
following distance be tween the driver’s
own vehicle and a designated vehicle
traveling ahead is within a set range. It is
not capable of making any other type of
judgement. Therefore, it is absolutely
necessary for the driver to remain vigi-
lant and to determine whether or not
there is a possibility of danger in any
given situation.
●Assisting the driver to operate the
vehicle
The dynamic radar cruise control with
full-speed range does not include func-
tions which will prevent or avoid colli-
sions with vehicles ahead of your vehicle.
Therefore, if there is ever any possibility
of danger, the driver must take immedi-
ate and direct control of the vehicle and
act appropriately in order to ensure the
safety of all involved.
■Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations. Doing so may result in
inappropriate speed control and could
cause an accident resulting in death or
serious injury.
●Roads where there are pedestrians,
cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those cov-
ered with rain, ice or snow
●On steep downhills, or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set speed
when driving down a steep hill.
●At entrances to freeways and highways
●When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●When there is rain, snow, etc. on the
front surface of the radar or front cam-
era
●In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●During emergency towing
●When an approach warning buzzer is
heard often

3317-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
If towing your vehicle with a
wheel-lift type truck from the front,
the vehicle’s rear wheels and axles
must be in good conditions.
(  P.332)
If they are damaged, use a towing
dolly or flatbed truck.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain and related
parts may be damaged or an accident
may occur due to a change in direction
of the vehicle.
AWD models
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the driv etrain or related
parts may be damaged, the vehicle may
fly off the truck.

3327-2. Steps to take in an emergency
The following may indicate a problem
with the drivetrain. Contact your Lexus
dealer or commercial towing service
before towing.
 The engine is running but the vehi-
cle does not move.
 The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
WARNING
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed
securely.
If not securely installed, towing eyelet
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
■Recreational towing (behind motor
home, etc.)
Never dinghy tow your vehicle to pre-
vent causing serious damage to the
AWD system and transmission.
(  P.133)
Situations when it is necessary to
contact dealers before towing
Towing with a wheel-lift type
truck

3337-2. Steps to take in an emergency
7
When trouble arises
From the rear
Use a towing dolly under the front
wheels.
When using a flat-bed truck to trans-
port the vehicle, use tire strapping
belts. Refer to the owner's manual of
the flat-bed truck for the tire strapping
method.
In order to suppress vehicle movement
during transportati on, set the parking
brake and turn the engine switch off. If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for at most 50
miles (80 km) at under 18 mph (30
km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1
Take out the wheel bolt wrench,
flathead screwdriver and towing
eyelet. ( P.349)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.
Using a flatbed truck
NOTICE
■Using a flatbed truck
Do not overly tighten the tie downs or the
vehicle may be damaged.
Emergency towing
Emergency towing procedure

3347-2. Steps to take in an emergency
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using a wheel bolt wrench
or hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the engine.
If the engine does not start, turn the engine
switch to IGNITION ON mode.
7Shift the shift lever to N and release
the parking brake.
Turn automatic mode off. ( P.144)
When the shift lever cannot be shifted:
 P.139
■While towing
If the engine is not running, the power assist
for the brakes and steering will not function,
making steering and braking more difficult.
■Wheel bolt wrench
Wheel bolt wrench is in stalled in the trunk.
(  P.349)

3507-2. Steps to take in an emergency
Jack handle
Screwdriver
Towing eyelet
Wheel bolt wrench
Spare tire
Wheel bolt socket
Guide pin
Jack
Location of the spare tire, jack and tools
A
B
C
D
E
F
G
H
WARNING
■Using the tire jack
Observe the following precautions.
Improper use of the tire jack may cause
the vehicle to suddenly fall off the jack,
leading to death or serious injury.
●Do not use the tire jack for any pur-
pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with
this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do
not use other tire jacks for replacing
tires on this vehicle.
●Put the jack properly in its jack point.
●Do not put any part of your body under
the vehicle while it is supported by the
jack.
●Do not start the engine or drive the
vehicle while the vehicle is supported
by the jack.