tow Lexus LC500 2021 / LEXUS 2021 LC500,LC500H (OM11559U) Service Manual

337
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers.................. 338
If your vehicle has to be stopped in an emergency .......................... 338
If the vehicle is trapped in rising water............................................ 339
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................................... 341
If you think something is wrong ........................................................ 345
Fuel pump shut off system (LC500).................................... 346
If a warning light turns on or a warning buzzer sounds ....... 347
If a warning message is displayed ........................................................ 356
If you have a flat tire.................. 362
If the engine will not start (LC500).................................... 363
If the hybrid system will not start (LC500h) ................................. 364
If you lose your keys ................. 366
If the fuel filler door cannot be opened........................................ 366
If the electronic key does not operate properly .................... 367
If the 12-volt battery is discharged ........................................................ 369
If your vehicle overheats (LC500).................................... 376If your vehicle overheats
(LC500h)................................. 379
If the vehicle becomes stuck 382

3417-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
LC500: Be sure to transport the vehicle
with all four wheels raised off the ground.
If the vehicle is towed with the tires con-
tacting the ground, the drivetrain and
related parts may be damaged or an
accident may occur due to a change in
direction of the vehicle.
LC500h: Be sure to transport the vehi-
cle with all four wheels raised off the
ground. If the vehicle is towed with the
tires contacting the ground, the drive-
train and related parts may be damaged,
an accident may occur due to a change
in direction of the vehicle or electricity
generated by the operation of the motor
may cause a fire to occur depending on
the nature of the damage or malfunction.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Do not turn the engine switch switch> off.
This may lead to an accident as the
rear wheels will be locked by the park-
ing lock.
Also, there is a possibility that the
steering wheel is locked and cannot be
operated.

3427-2. Steps to take in an emergency
In the following situations, it is not pos-
sible to be towed by another vehicle
using cables or chains, as the rear
wheels may be locked due to the park-
ing lock. Contact your Lexus dealer or
commercial towing service.
There is a malfunction in the shift control system. (
P.155, 160, 359)
 There is a malfunction in the engine
immobilizer system system>. ( P.70)
 There is a malfunction in the smart
access system with push-button
start. ( P.367)
 The 12-volt battery is discharged.
( P.369)
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
 LC500: The engine is running but
the vehicle does not move.
 LC500h: The hybrid system warn-
ing message is shown on the multi-
information display and the vehicle
does not move.
 The vehicle makes an abnormal
sound.
From the front
WARNING
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch switch> is off. The steering lock mecha-
nism is not strong enough to hold the
front wheels straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
Situations when it is not possible
to be towed by another vehicle
Situations when it is necessary to
contact dealers before towing
Towing with a wheel-lift type
truck

3437-2. Steps to take in an emergency
7
When trouble arises
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
When using a flat-bed truck to trans-
port the vehicle, use tire strapping
belts. Refer to the owner’s manual of
the flat-bed truck for the tire strapping
method. In order to suppress vehicle
movement during tr ansportation, set
the parking brake and turn the engine
switch off.
If a tow truck is not available in an emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distances
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1
Take out the screwdriver and the
towing eyelet. ( P.322)
2 Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration.
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.
Using a flatbed truck
Emergency towing
Emergency towing procedure

3447-2. Steps to take in an emergency
3Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using the screwdriver or
hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the engine .
If the engine does not
start, turn the engine switch switch> to IGNITION ON mode mode>.
7Shift the shift position to N and
release the parking brake.
Turn automatic mode off. ( P.177)
■While towing
If the engine is not running off>, the power assist for the brakes and
steering will not func tion, making steering
and braking more difficult.
■Wheel nut wrench
Wheel nut wrench can be purchased at
your Lexus dealer.

3697-2. Steps to take in an emergency
7
When trouble arises
will turn to ACCESSORY mode.
3Firmly depress the brake pedal and
check that is shown on the
multi-information display.
4 Press the engine switch switch>.
In the event that the engine tem> still cannot be started, contact
your Lexus dealer.
■Stopping the engine
Set the parking brake, shift the shift position
to P and press the engine switch switch> as you normally do when stopping
the engine .
■Electronic key battery
As the above procedure is a temporary
measure, it is recomme nded that the elec-
tronic key battery be replaced immediately
when the battery is depleted. ( P.330)
■Changing engine switch
modes
Release the brake pedal and press the
engine switch in step 3
above.
The engine does not start
and modes will be changed each time the
switch is pressed. ( P.155, 159)
Use the mechanical key ( P.108) in
order to perform th e following opera-
tions:
■Locking and unlocking the doors
 P.367
■Opening the trunk
1 Slide the rear passengers’ seat
belts towards the outside.
2 Insert your fingers at the positions
marked and pull towards you to
If the 12-volt battery is dis-
charged
The following procedures may be
used to start the engine tem> or opening the doors, trunk or
glove box if the 12-volt battery is
discharged.
You can also call your Lexus dealer
or a qualified repair shop.
Locking and unlocking the doors
and opening the trunk
A

3747-2. Steps to take in an emergency
■When the 12-volt battery is removed or
discharged
●Information stored in the ECU is cleared.
When the 12-volt battery is depleted,
have the vehicle inspected at your Lexus
dealer.
●Some systems may require initialization.
( P.417)
■When removing the 12-volt battery ter-
minals
When the 12-volt battery terminals are
removed, the information stored in the
ECU is cleared. Before removing the 12-
volt battery terminals, contact your Lexus
dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt battery
will discharge gradually even when the
vehicle is not in use, due to natural dis-
charge and the draining effects of certain
electrical appliances. If the vehicle is left for
a long time, the 12-volt battery may dis-
charge, and the engine
may be unable to start. (The 12-volt battery
recharges automatically during driving.)
■When recharging or replacing the 12-
volt battery
●In some cases, it may not be possible to
unlock the doors using the smart access
system with push-button start when the
12-volt battery is discharged. Use the
wireless remote control or the mechani-
cal key to lock or unlock the doors.
●The engine may not start
on the first attempt after the 12-volt bat-
tery has recharged bu t will start normally
after the second attempt. This is not a
malfunction.
●The engine switch mode
is memorized by the vehicle. When the
12-volt battery is reconnected, the system
will return to the mode it was in before
the 12-volt battery was discharged.
Before disconnecting the 12-volt battery,
turn the engine switch off.
If you are unsure what mode the engine
switch was in before the
12-volt battery discharged, be especially
careful when reconnecting the 12-volt
battery.
●If the 12-volt battery discharges, it may
not be possible to shift the shift position to
other positions. In this case, the vehicle
cannot be towed without lifting both rear
wheels because the re ar wheels will be
locked. ( P.342)
■When replacing the 12-volt battery
●Use a Central Degassing type 12-volt
battery (European Regulations).
●Type A*1: Use a 12-volt battery that the
case size is same as the previous one
(LN4), 20 hour rate capacity (20HR) is
equivalent (80Ah) or greater, and per-
formance rating (CCA) is equivalent
(685A) or greater.
Type B
*2: Use a 12-volt battery that the
case size is same as the previous one
(LN3), 20 hour rate capacity (20HR) is
equivalent (70Ah) or greater, and perfor-
mance rating (CCA) is equivalent
(600A) or greater.
• If the sizes differ, the 12-volt battery can- not be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the vehicle is not
used is a short time, the 12-volt battery
may discharge and engine tem> may not be able to start.
●Use a 12-volt battery with a handle. If a
12-volt battery without a handle is used,
removal is more difficult.
●After exchanging, firmly attach the fol-
lowing items to the exhaust hole of the 12-
volt battery.
• Use the exhaust hose that was attached to the 12-volt battery before exchanging.
• Use the exhaust hole plug included with the 12-volt battery exchanged or the one
installed on the battery prior to the
exchange. (Depending on the 12-volt
battery to be exchanged, the exhaust
hole may be plugged.)

3837-2. Steps to take in an emergency
7
When trouble arises
WARNING
■When attempting to free a stuck vehi-
cle
If you choose to push the vehicle back
and forth to free it, make sure the sur-
rounding area is clear to avoid striking
other vehicles, objects or people. The
vehicle may also lunge forward or lunge
back suddenly as it becomes free. Use
extreme caution.
■When shifting the shift position
Be careful not to shift the shift position
with the accelerator pedal depressed.
This may lead to unexpected rapid accel-
eration of the vehicle that may cause an
accident resulting in death or serious
injury.
NOTICE
■To avoid damaging the transmission
and other components
●Avoid spinning the rear wheels and
depressing the accelerator pedal
more than necessary.
●If the vehicle remains stuck even after
these procedures are performed, the
vehicle may require towing to be freed.

436Alphabetical index
Instrument panel light control ................85
BSM (Blind Spot Monitor).........................231 Blind Spot Monitor function................. 235
Rear Cross Traffic Alert function....... 237
C
Care ...................................................... 286, 289Aluminum wheels ...................................... 287
Exterior ...........................................................286
Interior .............................................................289
Seat belts........................................................289
Cargo capacity.............................................. 150
Cargo hooks ................................................. 275
Center Display ............................................. 254
Chains ................................................................251
Child restraint system................................... 44 Fixed with a LATCH system .................... 51
Fixed with a seat belt................................... 48
Front passenger occupant classification system ............................................................. 39
Points to remember .................................... 44
Riding with children ..................................... 44
Types of child restraint system installation method ........................................................... 45
Using an anchor bracket .......................... 53
Child safety ....................................................... 44 12-volt battery precautions ......... 312, 375
Airbag precautions...................................... 33
Child restraint system................................. 45
Heated steering wheel and seat heater precautions................................................268
How your child should wear the seat belt ............................................................................ 25
Power window lock switch.....................139
Power window precautions ...................139
Removed electronic key battery precau- tions .................................................................331
Seat belt extender precautions ............. 25
Seat belt precautions .................................. 44
Trunk precautions .........................................114
Cleaning.............................................. 286, 289 Aluminum wheels ...................................... 287 Exterior........................................................... 286
Interior ............................................................ 289
Radar sensor ..................................... 194, 233
Seat belts ....................................................... 289
Clock ........................................................ 82, 277
Coat hooks..................................................... 278
Condenser ..................................................... 309
Console box ...................................................274
Console box light .........................................274
Cooling system.............................................308 Engine overheating....................... 376, 379
Hybrid system overheating ................. 380
Cornering lights ............................................ 183
Cruise control Dynamic radar cruise control with full-
speed range ................................................214
Cup holder ......................................................274
Current fuel consumption .......................... 88
Curtain shield airbags .................................. 28
Customizable features .............................. 405
D
Daytime running light system .................... 181
Defogger Outside rear view mirrors.......................261
Rear window ..................................................261
Windshield ......................................................261
Differential ...................................................... 392
Dimension ...................................................... 386
Dinghy towing.................................................. 151
Display BSM (Blind Spot Monitor)......................231
Drive information ......................................... 88
Dynamic radar cruise control with full-
speed range ................................................214
Energy monitor ..............................................98
Head-up display............................................ 93
Intuitive parking assist .............................. 225
LKA (Lane-Keeping Assist) .................. 210
Multi-information display ..........................86
Warning message .................................... 356
Distance ............................................................. 88

Alphabetical index437
Do-it-yourself maintenance .................... 296
Door courtesy lights ..................................... 271
Door lockDoors.................................................................. 110
Smart access system with push-button start ....................................................................117
Wireless remote control......................... 108
Door pockets ................................................ 273
Doors ................................................................... 110 Automatic door lock ing and unlocking
system ............................................................. 113
Door glasses ................................................. 138
Door lock.......................................................... 110
Open door warning buzz er .............111, 113
Outside rear view mirrors ......................135
Drive info 1/Drive info 2 .............................. 88
Drive information ........................................... 88
Driver’s seat position memory ................. 127 Driving position memory......................... 127
Memory recall function ............................ 129
Power easy access system ..................... 127
Drive-start control ........................................143
Driving................................................................ 142 Break-in tips ................................................... 143
Correct driving posture .............................23
Driving mode select switch .................. 224
Hybrid vehicle driving tips .................... 248
Procedures ..................................................... 142
Winter drive tips.........................................250
Driving mode select switch ..................... 224
Driving position memory Power easy access system ..................... 127
DRS (Dynamic Rear Steering) .............. 243
Dynamic radar cruise control with full- speed range.................................................. 214Warning message......................................222
Dynamic Rear Steering (DRS) .............. 243
E
ECB (Electronically Controlled Brake Sys- tem) ................................................................ 243
Eco drive mode ............................................ 224 Eco Driving Indicator.................................... 80
Eco Driving Indicator Light ........................ 80
EDR (Event data recorder) ........................... 8
Elapsed time ..................................................... 88
Electric motor (traction motor) ................ 62
Electric Power Steering (EPS)
Function .......................................................... 243
Warning light .............................................. 348
Electronically Controlled Brake System (ECB) ............................................................ 243
Electronic key ................................................ 106 Battery-saving function.............................. 119
If the electronic key does not operate properly ....................................................... 367
Replacing the battery .............................. 330
Emergency, in case of If a warning buzzer sounds................... 347
If a warning light turns on....................... 347
If a warning message is displayed .... 356
If the 12-volt battery is discharged ... 369
If the electronic key does not operate properly ....................................................... 367
If the engine will not start........................363
If the fuel filler do or cannot be opened
......................................................................... 366
If the hybrid system will not start ........364
If the vehicle is trapped in rising water ..........................................................................339
If you have a flat tire ..................................362
If you lose your keys ................................ 366
If you think something is wrong..........345
If your vehicle becomes stuck .............382
If your vehicle has to be stopped in an emergency ................................................ 338
If your vehicle needs to be towed .......341
If your vehicle overheats ............376, 379
Emergency flashers .................................... 338
Energy monitor ............................................... 98
Engine ACCESSORY mode.................... 155, 159
Compartment............................................. 304
Engine switch ................................................ 152