key battery LEXUS LS500H 2019 Owner's Manual

415
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7
7
When trouble arises
When trouble arises
.7-1. Essential informationEmergency flashers................... 416
If your vehicle has to be stopped in an emergency ........................... 416
If the vehicle is trapped in rising water............................................. 417
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................................... 419
If you think something is wrong ........................................................ 423
If a warning light turns on or a warning buzzer sounds ....... 424
If a warning message is displayed ........................................................ 434
If you have a flat tire.................. 439
If the hybrid system will not start ........................................................ 440
If you lose your keys ................. 442
If the fuel filler door cannot be opened........................................ 442
If the electronic key does not operate properly .................... 443
If the 12-volt battery is discharged ........................................................ 445
If your vehicle overheats ........ 450
If the vehicle becomes stuck ........................................................ 454

4387-2. Steps to take in an emergency
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*: Refer to the separate “Scheduled Main-
tenance” or “Owner’s Manual Supple-
ment” for the maintenance interval
applicable to your vehicle.
■If “Oil Maintenance Required Soon” is
displayed
Indicates that the engine oil should be
scheduled to be changed.
Check the engine oil and change it if neces-
sary. After changing the engine oil, make
sure to reset the message. ( P.387)
■If “Oil Maintenance Required” is dis-
played
Indicates that the engine oil should be
changed.
Check and change the en gine oil, and oil fil-
ter by your Lexus deal er. After changing the
engine oil, make sure to reset the message.
(  P.387)
■If “Shift System Malfunction Driving
Unavailable” is displayed
There is a malfunction in the shift control
system. Have the vehicle inspected by your
Lexus dealer immediately.
■If a message that in dicates the need for
the shift lever oper ation is displayed
To prevent the shift lever from being oper-
ated incorrectly or the vehicle from moving
unexpectedly, a message that requires shift-
ing the shift position may be displayed on
the multi-information display. In that case,
follow the instruction of the message and
shift the shift position.
■If a message that in dicates the need for
visiting your Lexus dealer is displayed
The system or part shown on the
multi-information display is malfunctioning.
Have the vehicle inspected by your Lexus
dealer immediately.
■If a message that in dicates the need for
referring to Owner’s Manual is dis-
played
●If any of the following messages are
shown on the multi-information display,
follow the instructions.
• “Engine Coolant Temp High” ( P.450)
•“Battery Low” ( P.445) • “Transmission Fluid Temp High” (
P.177)
●If any of the following messages are
shown on the multi-info rmation display, it
may indicate a malfunction. Have the
vehicle inspected by your Lexus dealer
immediately.
• “Access System with Elec. Key Malfunc- tion”
• “Shift System Malfunction”
• “P Switch Malfunction”
• “Shift System Unavailable”
• “Hybrid System Malfunction”
•“Check Engine”
• “Hybrid Battery System Malfunction”
• “Accelerator System Malfunction”
●If any of the following messages are
shown on the multi-info rmation display, it
may indicate a malfun ction. Immediately
stop the vehicle and contact your Lexus
dealer.
• “Braking Power Low”
• “Charging System Malfunction”
• “Oil Pressure Low”
●If any of the following messages are
shown on the multi-information display,
the vehicle may have run out of fuel. Stop
the vehicle in a safe place and, if the fuel
level is low, refuel the vehicle. ( P.66)
• “Hybrid System Stopped”
• “Engine Stopped”
●If “Maintenance Required for Traction
Battery Cooling Parts” is shown, the fil-
ters may be clogged, the air intake vents
may be blocked, or there may be a gap in
the duct. Therefore, perform the follow-
ing correction procedure.
• If the air intake vent s and filters of the
hybrid battery (traction battery) are dirty,
perform the procedure on P.372 to clean
them.
• If the warning message is shown when
the air intake vents and filters of the
hybrid battery (traction battery) are not
dirty, have the vehicle inspected by your
Lexus dealer.

4407-2. Steps to take in an emergency
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One of the following may be the cause
of the problem:
The electronic key may not be func-
tioning properly. ( P.443)
 There may not be sufficient fuel in
the vehicle’s tank.
Refuel the vehicle.
 There may be a malfunction in the
immobilizer system. ( P.71)
 There may be a malfunction in the
shift control system.
* ( P.173, 438)
 There may be a malfunction in the
steering lock system.
 The hybrid system may be malfunc-
tioning due to an electrical problem
such as electronic key battery
depletion or a blown fuse. However,
depending on the type of malfunc-
tion, an interim measure is available
to start the hybrid system. ( P.441)
 There is a possibility that the tem-
perature of the hybrid battery (trac-
tion battery) is extremely low
(approximately below -22°F
NOTICE
■When replacing the tires
When removing or fitting the wheels,
tires or the tire pressure warning valve
and transmitter, contact your Lexus
dealer as the tire pr essure warning valve
and transmitter may be damaged if not
handled correctly.
■When driving over bumps
If a vehicle has a flat tire, the vehicle
height will be lower than usual. Ensure
that nothing strikes the bottom of the
vehicle.
■To avoid damage to the tire pressure
warning valves and transmitters
When a tire is repaired with liquid seal-
ants, the tire pressu re warning valve and
transmitter may not operate properly. If a
liquid sealant is used , contact your Lexus
dealer or other qualified service shop as
soon as possible. Make sure to replace
the tire pressure warning valve and trans-
mitter when replacing the tire. ( P.397)
If the hybrid system will not
start
Reasons for the hybrid system not
starting vary depending on the situ-
ation. Check the following and per-
form the appropriate procedure:
The hybrid system will not start
even though the correct starting
procedure is being followed.
( P.170)

4437-2. Steps to take in an emergency
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7
When trouble arises
■When the electronic key does not work
properly
●Make sure that the smart access system
with push-button start has not been dis-
abled at your Lexus dealer. If it has been
disabled, re-enable it.
●Check if battery-saving mode is set. If it is
set, cancel the function. ( P.125)
■Unlocking the door
Use the mechanical key ( P.110) in
order to perform the following opera-
tions: 1
Pull the driver’s door handle and
insert the mechanical key.
2 Unlock the door.
3 Remove the key, return the handle,
and then pull the handle again.
■Locking the door
1 With the door open, push down the
inside lock button.
2 Close the door.
■Trunk
Turn the mechanical key clockwise to
open. ( P.73)
If the electronic key does not
operate properly
If communication between the
electronic key and vehicle is inter-
rupted ( P.125) or the electronic
key cannot be used because the
battery is depleted, the smart
access system with push-button
start and wireless remote control
cannot be used. In such cases, the
doors and trunk can be opened and
the hybrid system can be started by
following the procedure below.
NOTICE
■In case of a smart access system with
push-button start malfunction or
other key-related problems
Take your vehicle with all the electronic
keys provided with your vehicle to your
Lexus dealer.
Locking and unlocking the
doors, unlocking the trunk

4447-2. Steps to take in an emergency
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■Key linked functions
1Closes the windows and the moon
roof (turn and hold)
2 Opens the windows and the moon
roof (turn and hold)
These settings must be customized at your
Lexus dealer.
1 Depress the brake pedal. 2
Touch the Lexus emblem side of the
electronic key to the power switch.
When the electronic key is detected, a
buzzer sounds and the power switch will
turn to ON mode.
When the smart access system with
push-button start is deactivated in custom-
ization setting, the power switch will turn to
ACCESSORY mode.
3Firmly depress the brake pedal and
check that is shown on the
multi-information display.
4 Press the power switch.
In the event that the hybrid system still
cannot be started, contact your Lexus
dealer.
■Stopping the hybrid system
Set the parking brake, shift the shift position
to P and press the power switch as you nor-
mally do when stopping the hybrid system.
■Electronic key battery
As the above procedure is a temporary
measure, it is recommended that the elec-
tronic key battery be replaced immediately
when the battery is depleted. ( P.409)
■Changing power switch modes
Release the brake pe dal and press the
power switch in step 3 above. The hybrid
system does not start and modes will be
changed each time the switch is pressed.
(  P.172)
WARNING
■When using the mechanical key and
operating the power windows or
moon roof
Operate the power window or moon
roof after checking to make sure that
there is no possibilit y of any passenger
having any of their body parts caught in
the window or moon roof.
Also, do not allow ch ildren to operate the
mechanical key. It is possible for children
and other passengers to get caught in
the power window or moon roof.
Starting the hybrid system

4457-2. Steps to take in an emergency
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7
When trouble arises
If you have a set of jumper (or booster)
cables and a second vehicle with a
12-volt battery, you can jump start your
vehicle by following the steps below.
Method connecting jumper (or
booster) cables to the 12-volt bat-
tery
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked.
( P.74)
2 Open the trunk lid and remove the
luggage mat. ( P.350)
In the event that the trunk opener cannot
be used, use the mechanical key to open
the trunk. (P.443)
3 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cab le to on the second vehicle. Then,
connect a negative cable clamp to on the second vehicle and connect the
clamp at the other end of the negative cable to .
Positive (+) battery terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Negative (-) battery terminal (your vehicle)
If the 12-volt battery is dis-
charged
The following procedures may be
used to start the hy brid system if the
12-volt battery is discharged.
You can also call your Lexus dealer
or a qualified repair shop.
Restarting the hybrid system
A
B
C
D
A
B
C
D

4467-2. Steps to take in an emergency
LS500h_OM_(U)_1809
4Start the engine of the second vehi-
cle. Increase the engine speed
slightly and maintain at that level for
approximately 5 minutes to
recharge the 12-volt battery of your
vehicle.
5 Open and close any of the doors of
your vehicle with the power switch
off.
6 Maintain the engine speed of the
second vehicle and start the hybrid
system of your vehicle by turning
the power switch to ON mode.
7 Make sure the “READY” indicator
comes on. If the indicator does not
come on, contact your Lexus
dealer.
8 Once the hybrid system has
started, remove the jumper cables
in the exact reverse order from
which they were connected.
Method connecting jumper (or
booster) cables to the exclusive
jump starting terminal
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked. (
 P.74)
2 Open the hood. Remove the driver
side engine compartment cover
and fuse box cover. ( P.382,
385)
Push the tabs in and lift the lid off.
3 Open the exclusive jump starting
terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cab le to on the second vehicle. Then,
A
B

4487-2. Steps to take in an emergency
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●Turn off any unnecessary electrical com-
ponents when the vehicle is running at a
low speed for an extended period, such
as in heavy traffic.
■When the 12-volt battery is removed or
discharged
●Information stored in the ECU is cleared.
When the 12-volt battery is depleted,
have the vehicle inspected at your Lexus
dealer.
●Some systems may require initialization.
( P.494)
■When removing the 12-volt battery ter-
minals
When the 12-volt battery terminals are
removed, the information stored in the
ECU is cleared. Before removing the
12-volt battery terminals, contact your
Lexus dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt battery
will discharge gradually even when the
vehicle is not in use, due to natural dis-
charge and the draining effects of certain
electrical appliances. If the vehicle is left for
a long time, the 12-volt battery may dis-
charge, and the hybrid system may be
unable to start. (The 12-volt battery
recharges automatically while the hybrid
system is operating.)
■When recharging or replacing the
12-volt battery
●In some cases, it may not be possible to
unlock the doors using the smart access
system with push-button start when the
12-volt battery is discharged. Use the
wireless remote control or the mechani-
cal key to lock or unlock the doors.
●The hybrid system may not start on the
first attempt after the 12-volt battery has
recharged but will start normally after the
second attempt. This is not a malfunction.
●The power switch mode is memorized by
the vehicle. When the 12-volt battery is
reconnected, the system will return to the
mode it was in before the 12-volt battery
was discharged. Before disconnecting
the 12-volt battery, turn the power switch
off. If you are unsure what mode the power
switch was in before
the 12-volt battery
discharged, be especially careful when
reconnecting the 12-volt battery.
■When replacing the 12-volt battery
●Use a Central Degassing type 12-volt
battery (European Regulations).
●Use a 12-volt battery with the same case
size as the previous 12-volt battery and an
equivalent 20 hour rate capacity (20HR)
or greater.
• If the sizes differ, the 12-volt battery can- not be properly secured.
• If the 20 hour rate capacity is low, even if
the time period where the vehicle is not
used is a short time, the 12-volt battery
may discharge and the hybrid system
may not be able to start.
●Use a 12-volt battery with a handle. If a
12-volt battery without a handle is used,
removal is more difficult.
●After replacing, firm ly attach the follow-
ing items to the exhaust hole of the
12-volt battery.
• Use the exhaust hose that was attached to the 12-volt battery before replacing
and confirm that it is firmly connected to
the hole section of the vehicle.
• Use the exhaust hole plug included with the 12-volt battery re placed or the one
installed on the 12-volt battery prior to
the replacement. (Depending on the
12-volt battery to be replaced, the
exhaust hole may be plugged.)

506What to do if... (Troubleshooting)
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1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
 If you lose your mechanical keys,
new genuine mechanical keys can
be made by your Lexus dealer.
( P.442)
 If you lose your electronic keys, the
risk of vehicle theft increases signifi-
cantly. Contact your Lexus dealer
immediately. ( P.442)
 Is the electronic key battery weak or
depleted? ( P.409)
 Is the power switch in ON mode?
When locking the doors, turn the power
switch off. ( 
P.172)
Is the electronic key left inside the
vehicle?
When locking the doors, make sure that
you have the electronic key on your per-
son.
The function may not operate prop- erly due to the condition of the radio
wave. (
P.125)
 Is the child-protector lock set?
The rear door cannot be opened from
inside the vehicle when the lock is set.
Open the rear door from outside and then
unlock the child-protector lock. ( 
P.115)
The function to prevent the elec-
tronic key from being left inside the
trunk will operate and you can open
the trunk as usual. Take the key out
from the trunk. ( P.120)
 Did you press the power switch
while firmly depressing the brake
pedal? ( P.170)
 Is the electronic key anywhere
detectable inside the vehicle?
( P.124)
 Is the steering wheel unlocked?
( P.171)
 Is the electronic key battery weak or
depleted?
In this case, the hy brid system can be
If you have a problem, check the
following before contacting your
Lexus dealer.
The doors cannot be locked,
unlocked, opened or closed
You lose your keys
The electronic key does not
operate properly
The doors cannot be locked or
unlocked
The rear door cannot be opened
The trunk lid is closed with the
electronic key left inside
If you think something is wrong
The hybrid system does not start

510Alphabetical Index
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Buzzer Hands off steering wheel alert (LTA)............................................................. 244, 244
C
Card key .......................................................... 108
Care Aluminum wheels ......................................368
Exterior ...........................................................368
Interior ............................................................... 371
Seat belts.......................................................... 371
Cargo capacity.............................................. 168
Cargo net ....................................................... 350
Center Display ...............................................316
Chains ............................................................... 310
Child restraint system Fixed with a LATCH system .................. 53
Fixed with a seat belt................................... 49
Front passenger occupant classification system ............................................................. 40
Points to remember .................................... 45
Riding with children ..................................... 45
Types of child restraint system installation method ........................................................... 46
Using an anchor bracket .......................... 55
Child safety 12-volt battery precautions ........ 391, 449
Airbag precautions...................................... 34
Child restraint system................................. 46
Heated steering wheel and seat heater precautions................................................ 337
How your child should wear the seat belt ............................................................................ 25
Moon roof precautions ............................ 157
Power window lock switch.................... 156
Power window precautions .................. 155
Rear door child-protectors ..................... 115
Removed electronic key battery precau- tions ................................................................ 410
Seat belt extender precautions ............. 25
Seat belt precautions .................................. 45
Trunk precautions ........................................ 116 Child-protectors............................................. 115
Cleaning
Aluminum wheels ..................................... 368
Exterior........................................................... 368
Interior ...............................................................371
Radar sensor ................................... 200, 206
Seat belts ..........................................................371
Clock ................................................ 81, 85, 355
Clock light ........................................................341
Coat hooks..................................................... 354
Coin holder .................................................... 347
Condenser .....................................................388
Console box .................................................. 348
Cooling system............................................. 387 Engine overheating.................................. 450
Hybrid system overheating ................... 451
Cornering lights ............................................ 189
Cruise control Dynamic radar cruise control with full-speed range ......................... 245, 255
Cup holders ................................................... 347
Current fuel consumption .......................... 92
Curtain shield airbags .................................. 29
Customizable features .............................. 479
D
Daytime running light system ...................187
Defogger Outside rear view mirrors..................... 324
Rear window ................................................ 324
Windshield .................................................... 324
Differential Front differential oil............. .......................463
Rear differential oil......... ..................... .......463
Dimension ...................................................... 458
Dinghy towing.................................................169
Display Center Display ............................................. 316
Dynamic radar cruise control with full-speed range ......................................245
Energy monitor ............................................ 100
Head-up display............................................ 96