LEXUS LS500H 2019 Owners Manual

4417-2. Steps to take in an emergency
LS500h_OM_(U)_1809
7
When trouble arises
[-30°C]). ( P.170)
*: It may not be possible to shift the shift
position from P.
One of the following may be the cause
of the problem:
 The 12-volt battery may be dis-
charged. ( P.445)
 The 12-volt battery terminal con-
nections may be loose or corroded.
( P.390)
One of the following may be the cause
of the problem:
 One or both of the 12-volt battery
terminals may be disconnected.
( P.390)
 The 12-volt battery may be dis-
charged. ( P.445)
Contact your Lexus dealer if the problem
cannot be repaired, or if repair procedures
are unknown.
When the hybrid system does not start,
the following steps can be used as an
interim measure to start the hybrid sys-
tem if the power switch is functioning normally.
Do not use this starting procedure
except in cases of emergency.
1
Press the parking brake switch to
check that the parking brake is set.
(P.183)
Parking brake indicator will come on.
2 Turn the power switch to ACCES-
SORY mode.
3 Press and hold the power switch for
about 15 seconds while depressing
the brake pedal firmly.
Even if the hybrid system can be
started using the above steps, the sys-
tem may be malfunctioning. Have the
vehicle inspected by your Lexus dealer.
The interior lights and head-
lights are dim, or the horn does
not sound or sounds at a low vol-
ume.
The interior lights and head-
lights do not turn on, or the horn
does not sound.
Starting the hybrid system in an
emergency

4427-2. Steps to take in an emergency
LS500h_OM_(U)_1809
Remove the cover inside the trunk and
pull the lever.
Using the lever to open the fuel filler
door may not allow for an adequate
reduction in fuel tank pressure before
refueling. To prevent fuel from spilling
out, turn the cap slowly when removing
it. During refueling, fuel may spill out
from the filler opening due to air being
discharged from inside the fuel tank.
Therefore, fill the fuel tank carefully and
slowly.
If you lose your keys
New genuine mechanical keys can
be made by your Lexus dealer using
another mechanical key and the
key number stamped on your key
number plate.
Keep the plate in a safe place such
as your wallet, not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, the risk
of vehicle theft increases significantly.
Visit your Lexus deal er immediately with
all remaining electronic keys and the
card key (if equipped) that were pro-
vided with your vehicle.
If the fuel filler door cannot
be opened
If the fuel filler door opener switch
cannot be operated, contact your
Lexus dealer to service the vehicle.
In case where refueling is urgently
necessary, the following procedure
can be used to open the fuel filler
door.
Opening the fuel filler door

4437-2. Steps to take in an emergency
LS500h_OM_(U)_1809
7
When trouble arises
■When the electronic key does not work
properly
●Make sure that the smart access system
with push-button start has not been dis-
abled at your Lexus dealer. If it has been
disabled, re-enable it.
●Check if battery-saving mode is set. If it is
set, cancel the function. ( P.125)
■Unlocking the door
Use the mechanical key ( P.110) in
order to perform the following opera-
tions: 1
Pull the driver’s door handle and
insert the mechanical key.
2 Unlock the door.
3 Remove the key, return the handle,
and then pull the handle again.
■Locking the door
1 With the door open, push down the
inside lock button.
2 Close the door.
■Trunk
Turn the mechanical key clockwise to
open. ( P.73)
If the electronic key does not
operate properly
If communication between the
electronic key and vehicle is inter-
rupted ( P.125) or the electronic
key cannot be used because the
battery is depleted, the smart
access system with push-button
start and wireless remote control
cannot be used. In such cases, the
doors and trunk can be opened and
the hybrid system can be started by
following the procedure below.
NOTICE
■In case of a smart access system with
push-button start malfunction or
other key-related problems
Take your vehicle with all the electronic
keys provided with your vehicle to your
Lexus dealer.
Locking and unlocking the
doors, unlocking the trunk

4447-2. Steps to take in an emergency
LS500h_OM_(U)_1809
■Key linked functions
1Closes the windows and the moon
roof (turn and hold)
2 Opens the windows and the moon
roof (turn and hold)
These settings must be customized at your
Lexus dealer.
1 Depress the brake pedal. 2
Touch the Lexus emblem side of the
electronic key to the power switch.
When the electronic key is detected, a
buzzer sounds and the power switch will
turn to ON mode.
When the smart access system with
push-button start is deactivated in custom-
ization setting, the power switch will turn to
ACCESSORY mode.
3Firmly depress the brake pedal and
check that is shown on the
multi-information display.
4 Press the power switch.
In the event that the hybrid system still
cannot be started, contact your Lexus
dealer.
■Stopping the hybrid system
Set the parking brake, shift the shift position
to P and press the power switch as you nor-
mally do when stopping the hybrid system.
■Electronic key battery
As the above procedure is a temporary
measure, it is recommended that the elec-
tronic key battery be replaced immediately
when the battery is depleted. ( P.409)
■Changing power switch modes
Release the brake pe dal and press the
power switch in step 3 above. The hybrid
system does not start and modes will be
changed each time the switch is pressed.
(  P.172)
WARNING
■When using the mechanical key and
operating the power windows or
moon roof
Operate the power window or moon
roof after checking to make sure that
there is no possibilit y of any passenger
having any of their body parts caught in
the window or moon roof.
Also, do not allow ch ildren to operate the
mechanical key. It is possible for children
and other passengers to get caught in
the power window or moon roof.
Starting the hybrid system

4457-2. Steps to take in an emergency
LS500h_OM_(U)_1809
7
When trouble arises
If you have a set of jumper (or booster)
cables and a second vehicle with a
12-volt battery, you can jump start your
vehicle by following the steps below.
Method connecting jumper (or
booster) cables to the 12-volt bat-
tery
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked.
( P.74)
2 Open the trunk lid and remove the
luggage mat. ( P.350)
In the event that the trunk opener cannot
be used, use the mechanical key to open
the trunk. (P.443)
3 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cab le to on the second vehicle. Then,
connect a negative cable clamp to on the second vehicle and connect the
clamp at the other end of the negative cable to .
Positive (+) battery terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Negative (-) battery terminal (your vehicle)
If the 12-volt battery is dis-
charged
The following procedures may be
used to start the hy brid system if the
12-volt battery is discharged.
You can also call your Lexus dealer
or a qualified repair shop.
Restarting the hybrid system
A
B
C
D
A
B
C
D

4467-2. Steps to take in an emergency
LS500h_OM_(U)_1809
4Start the engine of the second vehi-
cle. Increase the engine speed
slightly and maintain at that level for
approximately 5 minutes to
recharge the 12-volt battery of your
vehicle.
5 Open and close any of the doors of
your vehicle with the power switch
off.
6 Maintain the engine speed of the
second vehicle and start the hybrid
system of your vehicle by turning
the power switch to ON mode.
7 Make sure the “READY” indicator
comes on. If the indicator does not
come on, contact your Lexus
dealer.
8 Once the hybrid system has
started, remove the jumper cables
in the exact reverse order from
which they were connected.
Method connecting jumper (or
booster) cables to the exclusive
jump starting terminal
1 Confirm that the electronic key is
being carried.
When connecting the jumper (or booster)
cables, depending on the situation, the
alarm may activate and doors locked. (
 P.74)
2 Open the hood. Remove the driver
side engine compartment cover
and fuse box cover. ( P.382,
385)
Push the tabs in and lift the lid off.
3 Open the exclusive jump starting
terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and connect the
clamp on the other end of the positive cab le to on the second vehicle. Then,
A
B

4477-2. Steps to take in an emergency
LS500h_OM_(U)_1809
7
When trouble arises
connect a negative cable clamp to on the second vehicle and connect the
clamp at the other end of the negative cable to .
Exclusive jump starting terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Solid, stationary, unpainted metallic point away from the exclusive jump starting
terminal and any mo ving parts as shown in the illustration
5 Start the engine of the second vehi-
cle. Increase the engine speed
slightly and maintain at that level for
approximately 5 minutes to
recharge the 12-volt battery of your
vehicle.
6 Open and close any of the doors of
your vehicle with the power switch
off.
7 Maintain the engine speed of the
second vehicle and start the hybrid
system of your vehicle by turning
the power switch to ON mode.
8 Make sure the “READY” indicator
comes on. If the indicator does not
come on, contact your Lexus
dealer. 9
Once the hybrid system has
started, remove the jumper cables
in the exact reverse order from
which they were connected.
10 Close the exclusive jump starting
terminal cover and install the fuse
box cover and engine compart-
ment cover.
Once the hybrid system starts, have
the vehicle inspected at your Lexus
dealer as soon as possible.
■Starting the hybrid system when the
12-volt battery is discharged
The hybrid system cannot be started by
push-starting.
■To prevent 12-volt battery discharge
●Turn off the headlights and the audio sys-
tem while the hybrid system is off.
C
D
A
B
C
D

4487-2. Steps to take in an emergency
LS500h_OM_(U)_1809
●Turn off any unnecessary electrical com-
ponents when the vehicle is running at a
low speed for an extended period, such
as in heavy traffic.
■When the 12-volt battery is removed or
discharged
●Information stored in the ECU is cleared.
When the 12-volt battery is depleted,
have the vehicle inspected at your Lexus
dealer.
●Some systems may require initialization.
( P.494)
■When removing the 12-volt battery ter-
minals
When the 12-volt battery terminals are
removed, the information stored in the
ECU is cleared. Before removing the
12-volt battery terminals, contact your
Lexus dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt battery
will discharge gradually even when the
vehicle is not in use, due to natural dis-
charge and the draining effects of certain
electrical appliances. If the vehicle is left for
a long time, the 12-volt battery may dis-
charge, and the hybrid system may be
unable to start. (The 12-volt battery
recharges automatically while the hybrid
system is operating.)
■When recharging or replacing the
12-volt battery
●In some cases, it may not be possible to
unlock the doors using the smart access
system with push-button start when the
12-volt battery is discharged. Use the
wireless remote control or the mechani-
cal key to lock or unlock the doors.
●The hybrid system may not start on the
first attempt after the 12-volt battery has
recharged but will start normally after the
second attempt. This is not a malfunction.
●The power switch mode is memorized by
the vehicle. When the 12-volt battery is
reconnected, the system will return to the
mode it was in before the 12-volt battery
was discharged. Before disconnecting
the 12-volt battery, turn the power switch
off. If you are unsure what mode the power
switch was in before
the 12-volt battery
discharged, be especially careful when
reconnecting the 12-volt battery.
■When replacing the 12-volt battery
●Use a Central Degassing type 12-volt
battery (European Regulations).
●Use a 12-volt battery with the same case
size as the previous 12-volt battery and an
equivalent 20 hour rate capacity (20HR)
or greater.
• If the sizes differ, the 12-volt battery can- not be properly secured.
• If the 20 hour rate capacity is low, even if
the time period where the vehicle is not
used is a short time, the 12-volt battery
may discharge and the hybrid system
may not be able to start.
●Use a 12-volt battery with a handle. If a
12-volt battery without a handle is used,
removal is more difficult.
●After replacing, firm ly attach the follow-
ing items to the exhaust hole of the
12-volt battery.
• Use the exhaust hose that was attached to the 12-volt battery before replacing
and confirm that it is firmly connected to
the hole section of the vehicle.
• Use the exhaust hole plug included with the 12-volt battery re placed or the one
installed on the 12-volt battery prior to
the replacement. (Depending on the
12-volt battery to be replaced, the
exhaust hole may be plugged.)

4497-2. Steps to take in an emergency
LS500h_OM_(U)_1809
7
When trouble arises
Exhaust hole plug
Exhaust hole
Exhaust hose
For details, consult your Lexus dealer.
WARNING
■When removing the 12-volt battery
terminals
Always remove the negative (-) terminal
first. If the positive (+) terminal contacts
any metal in the surrounding area when
the positive (+) terminal is removed, a
spark may occur, leading to a fire in addi-
tion to electrical shocks and death or
serious injury.
■Avoiding 12-volt battery fires or
explosions
Observe the following precautions to
prevent accidentally igniting the flamma-
ble gas that may be emitted from the
12-volt battery:
●Make sure each jumper cable is con-
nected to the correct terminal and that
it is not unintentiona lly in contact with
any other than the intended terminal.
●Do not allow the other end of the
jumper cable connected to the “+” ter-
minal to come into contact with any
other parts or metal surfaces in the
area, such as brackets or unpainted
metal.
●Do not allow the + and - clamps of the
jumper cables to come into contact
with each other.
●Do not smoke, use matches, cigarette
lighters or allow open flame near the
12-volt battery.
■12-volt battery precautions
The 12-volt battery contains poisonous
and corrosive acidic electrolyte, while
related parts contain lead and lead com-
pounds. Observe the following precau-
tions when handling the 12-volt battery:
A
B
C
●When working with the 12-volt battery,
always wear safety glasses and take
care not to allow any battery fluids
(acid) to come into contact with skin,
clothing or the vehicle body.
●Do not lean over the 12-volt battery.
●In the event that battery fluid comes
into contact with the skin or eyes,
immediately wash the affected area
with water and seek medical attention.
Place a wet sponge or cloth over the
affected area until medical attention
can be received.
●Always wash your ha nds after handling
the 12-volt battery support, terminals,
and other battery-related parts.
●Do not allow children near the 12-volt
battery.
■After recharging the 12-volt battery
Have the 12-volt battery inspected at
your Lexus dealer as soon as possible.
If the 12-volt battery is deteriorating, con-
tinued use may cause the 12-volt battery
to emit a malodorous gas, which may be
detrimental to the health of passengers.
■When replacing the 12-volt battery
●When the vent plug and indicator are
close to the hold down clamp, the bat-
tery fluid (sulfuric acid) may leak.
●For information regarding 12-volt bat-
tery replacement, contact your Lexus
dealer.
●After replacing, securely attach the
exhaust hose and exhaust hole plug to
the exhaust hole of the replaced
12-volt battery. If not properly installed,
gases (hydrogen) ma y leak into the
vehicle interior, and there is the possi-
ble danger of the gas igniting and
exploding.

4507-2. Steps to take in an emergency
LS500h_OM_(U)_1809
If the engine coolant temperature
gauge enters the red zone or
“Engine Coolant Temp High Stop in
a Safe Place See Owner’s Manual”
is shown on the multi-information
display
1 Stop the vehicle in a safe place and
turn off the air conditioning system,
and then stop the hybrid system.
2 If you see steam:
Carefully lift the hood after the
steam subsides.
If you do not see steam:
Carefully lift the hood.
3 After the hybrid system has cooled
down sufficiently, inspect the hoses
NOTICE
■When handling jumper cables
When connecting the jumper cables,
ensure that they do not become entan-
gled in the cooling fan or engine drive
belt.
■To prevent damaging the vehicle
The exclusive jump starting terminal is to
be used when charging the 12-volt bat-
tery from another ve hicle in an emer-
gency. It cannot be used to jump start
another vehicle.
If your vehicle overheats
The following may indicate that
your vehicle is overheating.
 The engine coolant temperature
gauge ( P.81, 85) is in the red
zone or a loss of hybrid system
power is experienced. (For exam-
ple, the vehicle speed does not
increase.)
 “Engine Coolant Temp High Stop
in a Safe Place See Owner’s
Manual” or “Hybrid System
Overheated Output Power
Reduced” is shown on the
multi-information display.
 Steam comes out from under the
hood.
Correction procedures