LEXUS NX300h 2021 Repair Manual

611-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78578_en
1
For safety and security
■Certification for Lexus Enform

621-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78578_en
Subscribers have the following Safety
Connect services available:
Automatic Collision Notification
*
Helps drivers receive necessary response
from emergency service providers.
(  P.63)
*: U.S. Patent No. 7,508,298 B2
 Stolen Vehicle Location
Helps drivers in the event of vehicle theft.
( P.63)
 Emergency Assistance Button
(“SOS”)
Connects drivers to response-center sup-
port. ( P.63)
 Enhanced Roadside Assistance
Provides drivers various on-road assis-
tance. ( P.63)
After you have signed the Telematics
Subscription Service Agreement and
are enrolled, you can begin receiving
services.
A variety of subscription terms is avail-
able for purchase. Contact your Lexus
dealer, call the following or push the
“SOS” button in your vehicle for fur-
ther subscription details.
• The United States
1-800-25-LEXUS (1-800-255-3987)
• Canada
1-800-26-LEXUS (1-800-265-3987)
•Puerto Rico
1-877-539-8777
■Safety Connect Services Information
●Phone calls using the vehicles Blue-
tooth® technology will not be possible
during Safety Connect.
ServicesSubscription

631-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78578_en
1
For safety and security
●Safety Connect is available beginning Fall
2009 on select Lexus models (in the
contiguous United States only). Contact
with the Safety Connect response center
is dependent upon the telematics device
being in operative condition, cellular con-
nection availability, and GPS satellite sig-
nal reception, which ca n limit the ability to
reach the response center or receive
emergency service support. Enrollment
and Telematics Subscription Service
Agreement required. A variety of sub-
scription terms is available; charges vary
by subscription term selected and loca-
tion.
●Automatic Collision Notification, Emer-
gency Assistance and Stolen Vehicle
Location will function in the United
States, including Hawaii and Alaska,
Puerto Rico and in Canada, and
Enhanced Roadside Assistance will func-
tion in the United States, Puerto Rico and
in Canada.
●Automatic Collision Notification, Emer-
gency Assistance, Stolen Vehicle and
Enhanced Road Assist ance will not func-
tion in the United States Virgin Islands.
For vehicles first sold in the USVI, no
Safety Connect services will function in
and outside the United States Virgin
Islands.
●Safety Connect services are not subject
to section 255 of the Telecommunica-
tions Act and the device is not TTY com-
patible.
■Languages
The Safety Connect response center will
offer support in multiple languages. The
Safety Connect system will offer voice
prompts in English, Spanish, and French.
Please indicate your language of choice
when enrolling.
■When contacting the response center
You may be unable to contact the response
center if the network is busy.
When the power switch is turned to
ON mode, the red indicator light
comes on for 2 seconds then turns off.
Afterward, the green indicator light
comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the agent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
Safety Connect LED light Indi-
cators
Safety Connect services

641-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78578_en
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) in the United States, 1-877-
539-8777 in Puerto Rico or 1-800-
265-3987 in Canada, and follow the
prompts for Safety Connect to initiate
this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty- based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.

ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
120 scientists, engineers, and physi-
Safety information for Safety
Connect

651-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78578_en
1
For safety and security
cians from universities, and govern-
ment health agencies and industries
reviewed the available body of
research to develop the ANSI Stan-
dard (C95.1).
The design of Safety Connect com-
plies with the FCC guidelines in addi-
tion to those standards.
*: If equipped
After you sign the Telematics Subscrip-
tion Service Agreement, download the
Lexus App from your smartphone’s
app store, and register within the app
(or enroll and complete registration at
the dealer), you can begin using these
services. ( P.60)
A variety of subscription terms are
available. Contact your Lexus dealer,
or call 1-800-25-LEXUS (1-800-
255-3987) for further subscription
details.
■Availability of service
Lexus Enform Remote is not available in
some countries or areas.
■Lexus Enform Remote Information
●Lexus Enform Remote should only be
used by authorized users.
●Laws in some communities may require
that the vehicle be within view of the user
when operating Lexus Enform Remote.
Lexus Enform Remote*
Lexus Enform Remote is a smart-
phone application that lets you view
and remotely control certain
aspects of your vehicle.
For details about the functions and
services of this application, refer to
http://www.lexus.com/enform/
.
Function of the Lexus Enform
Remote is achieved by using an
embedded cellular device in the
vehicle (DCM: Data Communica-
tion Module).
Subscription

661-3. Lexus Enform
LEXUS NX300h Owners Manual_USA_M78578_en
In some states, use of Lexus Enform
Remote may violate state or local laws.
Before using Lexus Enform Remote,
check your state and local laws.
●Any malfunction of th
e Lexus should be
repaired by your Lexus dealer.
●Lexus Enform Remote is designed to
work at temperatures above -22°F (-
30°C). This specification is related to the
Lexus Enform Remote operation, but is
dependent on the vehicle’s operating
temperature range which may be differ-
ent.
●Content is subject to change without
notice.
●Some features of the Lexus Enform
Remote may not be available on some
models.
●Additional information can be found at
www.lexus.com/enform/
.
●Availability of func tions of the Lexus
Enform service is de pendent on network
reception level.
■Safety information for Lexus Enform
Remote
Refer to the safety information for Safety
Connect: P.64
*: If equipped
■Availability of service
Lexus Enform Service Connect is not avail-
able in some countries or areas.
■Lexus Enform Serv ice Connect Infor-
mation
Availability of functions of the Lexus Enform
Service Connect is dependent on network
reception level.
■Safety information for Lexus Enform
Service Connect
Refer to the safety information for Safety
Connect: P.64
Lexus Enform Service Con-
nect*
Lexus Enform Service Connect
uses embedded telematics hard-
ware to collect and transmit vehicle
data that allows Lexus to provide:
 Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle Alerts,
Required Maintenance, and Vehi-
cle Condition Status)
 Maintenance Notifications
 Vehicle Alert Notifications
For details about this service and
how to register, refer to
http://www.lexus.com/enform/
.
The Lexus Enform Service Con-
nect is achieved by using a Data
Communication Module (DCM)
built in the vehicle.

671-4. Hybrid system
LEXUS NX300h Owners Manual_USA_M78578_en
1
For safety and security
1-4.Hybrid system
The illustration is an example for explanation and may differ from the actual item.
Gasoline engine
Front electric motor (traction motor)
Rear electric motor (traction motor)
■When stopped/during start off
The gasoline engine stops
* when the
vehicle is stopped. During start off, the
electric motor (traction motor) drives
the vehicle. At slow speeds or when
traveling down a gentle slope, the engine is stopped
* and the electric
motor (traction motor) is used.
When the shift lever is in N, the hybrid
battery (traction battery) is not being
charged. When the vehicle is stopped,
always put the shift lever to P.
Hybrid system features
Your vehicle is a hybrid vehicle. It has characteristics different from conven-
tional vehicles. Be sure you are closely fa miliar with the characteristics of your
vehicle, and operate it with care.
The hybrid system combines the use of a gasoline engine and an electric
motor (traction motor) according to driving conditions, improving fuel effi-
ciency and reducing exhaust emissions.
System components
A
B
C

681-4. Hybrid system
LEXUS NX300h Owners Manual_USA_M78578_en
Also, even in heavy traffic conditions,
drive the vehicle in D or S.
*: When the hybrid battery (traction bat-
tery) requires charging or the engine is
warming up, etc., the gasoline engine will
not automatically stop. ( P.68)
■During normal driving
The gasoline engine is predominantly
used. The electric motor (traction
motor) charges the hybrid battery
(traction battery) as necessary.
■When accelerating sharply
When the accelerator pedal is
depressed heavily, the power of the
hybrid battery (traction battery) is
added to that of the gasoline engine via
the electric motor (traction motor).
■When braking (regenerative brak-
ing)
The wheels operate the electric motor
(traction motor) as a power generator,
and the hybrid battery (traction bat-
tery) is charged.
■Regenerative braking
In the following situations, kinetic energy is
converted to electric energy and decelera-
tion force can be obta ined in conjunction
with the recharging of the hybrid battery
(traction battery).
●The accelerator pedal is released while
driving with the shift lever in D or S.
●The brake pedal is depressed while driv-
ing with the shift lever in D or S.
■EV indicator
The EV indicator comes on when the vehi-
cle is driven using only the electric motor
(traction motor) or th e gasoline engine is
stopped.
■Conditions in which the gasoline engine
may not stop
The gasoline engine starts and stops auto-
matically. However, it may not stop auto-
matically in the following conditions
*:
●During gasoline engine warm-up
●During hybrid battery (traction battery)
charging
●When the temperature of the hybrid bat-
tery (traction battery) is high or low
●When the heater is switched on
*: Depending on the circumstances, the gasoline engine may also not stop auto-
matically in other situations.
■Charging the hybrid battery (traction
battery)
As the gasoline engine charges the hybrid
battery (traction battery), the battery does
not need to be charged from an outside
source. However, if the vehicle is left parked
for a long time the hybrid battery (traction
battery) will slowly discharge. For this rea-
son, be sure to drive the vehicle at least
once every few months for at least 30 min-
utes or 10 miles (16 km ). If the hybrid bat-
tery (traction battery) becomes fully
discharged and you are unable to start the
hybrid system, contact your Lexus dealer.
■Charging the 12-volt battery
 P.416
■After the 12-volt battery has discharged
or when the terminal has been removed
and installed during exchange, etc.
The gasoline engine may not stop even if
the vehicle is being driven by the hybrid bat-
tery (traction battery). If this continues for a
few days, contact your Lexus dealer.

691-4. Hybrid system
LEXUS NX300h Owners Manual_USA_M78578_en
1
For safety and security
■Sounds and vibrations specific to a
hybrid vehicle
There may be no engine sound or vibration
even though the vehicle is able to move with
the “READY” indicator is illuminated. For
safety, make sure to sh ift the shift lever to P
and apply the parking brake when parked.
The following sounds or vibrations may
occur when the hybrid system is operating
and are not a malfunction:
●Motor sounds may be heard from the
engine compartment.
●Sounds may be heard from the hybrid
battery (traction battery) behind the rear
seats when the hybrid system starts or
stops.
●Relay operating sounds such as a snap or
soft clank will be emitted from the hybrid
battery (traction battery), behind the rear
seats, when the hybrid system is started
or stopped.
●Sounds from the hybrid system may be
heard when the back door is open.
●Sounds may be heard from the transmis-
sion when the gasoline engine starts or
stops, when driving at low speeds, or
during idling.
●Engine sounds may be heard when
accelerating sharply.
●Sounds may be heard due to regenera-
tive braking when the brake pedal is
depressed or as the accelerator pedal is
released.
●Vibration may be felt when the gasoline
engine starts or stops.
●Cooling fan sounds may be heard from
the air intake vents under the rear seats.
■Maintenance, repair, recycling, and dis-
posal
Contact your Lexus dealer regarding main-
tenance, repair, recycling and disposal. Do
not dispose of the vehicle yourself.
■Customization
Settings (e.g. on/off operation of the EV
indicator) can be changed.
(Customizable features:  P.443)
When driving with the gasoline engine
stopped, a sound, which changes in
accordance with the driving speed, will
be played in order to warn people
nearby of the vehicle’s approach. The
sound will stop when the vehicle speed
exceeds approximately 22 mph (35
km/h).
■Acoustic vehicle alerting system
In the following cases, the acoustic vehicle
alerting system may be difficult for sur-
rounding people to hear.
●In very noisy areas
●In the wind or the rain
Also, as the acoustic vehicle alerting system
is installed on the front of the vehicle, it may
be more difficult to hear from the rear of the
vehicle compared to the front.
Acoustic vehicle alerting system

701-4. Hybrid system
LEXUS NX300h Owners Manual_USA_M78578_en
The illustration is an example for explanation and may differ from the actual item.
Warning label
Hybrid battery (traction battery)
Rear electric motor (traction motor)
Service plug
High voltage cables (orange)
Front electric motor (traction motor)
Power control unit
Air conditioning compressor
■Running out of fuel
When the vehicle has run out of fuel and the
hybrid system cannot be started, refuel the
Hybrid system precautions
Take care when handling the hybrid sy
stem, as it is a high voltage system
(about 650 V at maximum) as well as contains parts that become extremely
hot when the hybrid system is operating. Obey the warning labels attached to
the vehicle.
System components
A
B
C
D
E
F
G
H