service schedule LEXUS RX350 2012 Owners Manual

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perfor -
mance. We are committed to
providing you with an ownership
experience that is second to none,
and we look forward to serving you
in the years ahead. Welcome to the
Lexus family!
Taking Delivery of Your
New Lexus As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Yo u r
vehicle includes a variety of electron -
ic features that can be personalized
to your preferences. For example,
doors can be programmed to remain
locked when you shift into “Park.” See
your dealer for details.
Pre-Delivery Service: Your dealer -
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows. Scheduled Maintenance: Your vehicle
requires main t enance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit -
ted to helping you keep your Lexus
performing at its best. Your dealer
will provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran -
t ies in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis -
tance is provided for 48 months from
your vehicle’s in-service date, regard -
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
We LC o M e to the Lexu S F AM i L y
1

tA b L e o F Content S
Ow N er Ame N i T ies
Complimentary s ervicesFirst Scheduled Maintenance Service ......................................... 4
S econd Scheduled Maintenance Service ..................................... 4
L oaner Vehicle .............................................................. 5
Travel Protection ............................................................. 5
Roadside Assistance ......................................................... 6
Other Benefits and Assistance Quality Control .............................................................. 7
V ehicle Service History ...................................................... 7
Vehicle Service Agreements ................................................. 7
Body Repairs ................................................................ 7
The Smart Key ............................................................... 8
wA rr ANTY iN f O rm AT i ON
i ntroduction If You Need Assistance ...................................................... 9
T he Lexus Commitment ..................................................... 14
Warranty Coverages at a Glance ........................................... 15
Your w arranties in Detail
General Warranty Provisions ................................................ 16
New Vehicle Limited Warranty .............................................. 18
Federal Emission Control Warranty .......................................... 22
2

California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your r esponsibilitiesOperation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
mA i NT e NANC e iN f O rm AT i ON
i ntroduction The Importance of Scheduled Maintenance ................................. 39 .
M aintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use ...................................... 42
s cheduled m aintenance LogDetermining Your Maintenance Interval: Months vs. Mileage ................ 44
S pecial Operating Conditions .............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification ........................................................ 73
i ND e X ............................................................... 74
tA b L e o F Content S
3

Co MPL i M ent AR y Se R vi C e S
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser -
v ices. These services are described
on the following pages. Other valu -
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
f irst s cheduled m aintenance
s ervice: s ix m onths or
5,000 m iles This complimentary service is per -
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service will
include these items:
• I nspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• V isually inspect brake pads,
calipers and rotors
• C heck installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle w hat are Lexus Personalized
s ettings?
Your vehicle includes a variety of
electronic features that can be pro -
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual .) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personal iz ed Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.
s econd s cheduled
m aintenance s ervice:
12 m onths or 10,000 m iles This complimentary service is per -
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer -
ship. Your complimentary service
will include these items:
• R eplace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
Amenities

Who Is the Warrantor The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered These warranties apply to 2014
model-year Lexus RX 350 models
registered and normally operated in
the United States, U.S. territories and
Canada. Warranty coverage is auto -
matically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty
Conditions This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty, is
governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions. When Warranty Begins The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge Repairs and adjustments covered
by these warranties are made at no
charge for parts and labor.
Parts Replacement Any needed parts replacement will
be made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing Lexus dealer -
ship and/or Lexus. Parts scheduled
to be replaced as required mainte -
nance are warranted until their first
replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail16 g e N er AL W A rr AN t Y Prov I s I o N s
WARRANTY

This warranty also does not cover
the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac t urer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement
of worn wiper blades, brake pads/
linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined. Vehicles with Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in
lieu of repairs because the cost of
repairs exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost of
transportation, telephone calls and
lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail20 Ne W v eh I c L e L IMI ted W A rr AN t Y
WARRANTY*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.

You are responsible for performance
of the required maintenance indi -
cated in the Owner’s Manual and this
guide. Lexus will not deny a warranty
claim solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack
of maintenance is not covered by
this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because you
used a service provider other than
a Lexus dealership for maintenance
and repairs. However, any failure or
noncompliance caused by improper
maintenance or repairs is not covered
by this warranty. To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non- g enuine Lexus
Parts for maintenance and repairs.
h owever, use of replacement parts
that are not equivalent in quality to
g enuine Lexus Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.R EPLACEMENT P ARTSM AINTENANCE
Your Warranties in Detail 25f eder AL eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY

To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control sys -
tems, Lexus recommends the use of
Genuine Lexus Parts when servicing
or repairing the systems.
Warranty coverage is not depen -
dent upon the use of any particular
brand of replacement parts and you
may elect to use non- g enuine Lexus
Parts for maintenance and repairs.
h owever, use of replacement parts
that are not equivalent in quality to
g enuine Lexus Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts. If your vehicle fails a smog-check test,
you may make a claim under the
Emission Performance Warranty. To
do so, take your vehicle to an autho -
r ized Lexus dealership and present
a copy of the smog-check test report.
Also, take your maintenance records
in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter period
is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only excep -
tions allowed are when you request
or agree to a delay, or when a delay is
caused by factors beyond the control
of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”R EPLACEMENT P ARTS I F Y OUR V EHICLE F AILS
A S MOG -C HEC k T EST
Your Warranties in Detail32 cALI for NIA eMI ss I o N c o N tro L W A rr AN t Y
WARRANTY

IntroductionThe Impor T ance of Scheduled m a I n T enance
MAINTENANCE
39Regular maintenance is essential to
obtaining the highest level of per -
formance, safety and reliability from
your Lexus. It can also enhance your
vehicle’s resale value. This section of
the Warranty and Services Guide is
designed to help you make sure your
vehicle receives proper and timely
maintenance. It includes factory-rec -
ommended maintenance guidelines
as well as logs in which to document
your vehicle’s maintenance history.
In addition to scheduled maintenance,
your Lexus requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures
are listed on pages 42–43 of this
booklet and described in detail in
the “Maintenance” section of the
Owner’s Manual . It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace the
engine oil and oil filter. f ailure to
do so can cause oil starvation and/
or oil gelling, which can result in
severe damage to your vehicle
and require costly repairs that are
not covered by the n ew Vehicle
l imited Warranty.
With proper maintenance and care,
your vehicle will last longer and
deliver more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many years
to come.

Introductionm a I n T enance and l exu S Warran T y c o V erage
MAINTENANCE40 Maintaining your vehicle according to
the recommendations in this booklet
is required to ensure that your
warranty coverage remains intact.
You should keep detailed records of
vehicle maintenance, including date
of service, mileage at time of service
and a description of service and/
or parts installation performed. The
maintenance logs in this booklet are a
good place to record this information.
If you sell your vehicle, be sure to
give your maintenance records to the
new owner.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, damage
or failures caused by lack of proper
maintenance are not covered
under warranty.
Maintenance and repair services may
be performed by you or by any auto -
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service provider other than a Lexus dealer -
ship for maintenance and repairs.
However, damage or failures caused
by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more
frequent maintenance intervals or
more maintenance services than
those listed in the scheduled mainte -
nance log. These additional services
are not required to maintain your
warranty coverage. Ask your dealer
for an explanation of any recom -
mended maintenance not included in
the scheduled maintenance log.
For a complete description of
Lexus warranty coverages, see
pages 16–33 of this booklet.