emergency towing LEXUS RX350 2021 Owners Manual

14Pictorial index
■Instrument panel
Engine switch ........................................................................................................... P.174
Starting the engine/changing the modes .................................................................P.174
Emergency stop of the engine ........................ ............................................................ P.394
When the engine will not start ..................................................................................... P.428
Warning messages ............................................................................................................P.4 12
Shift lever................................................................................................................... P .178
Changing the shift position .............................................................................................P.179
Precautions for towing ................................................................................................... P.397
When the shift lever does not move ...........................................................................P.179
Meters ......................................................................................................................... .P.77
Reading the meters/adjusting the instrume nt panel light........................... P.77, 80
Warning lights/indicator lights ...................................................................................... P.72
When a warning light turns on ....................................................................................P.403
Multi-information display ........................................................................................P.81
Display ....................................................................................................................................... P.81
When the warning messages are displayed............................................................P.412A
B
C
D

641-3. Lexus Enform
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS
(1-800-255-3987) in the United
States, 1-877-539-8777 in Puerto
Rico or 1-800-265- 3987 in Canada,
and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Lexus.com.
Important! Read this information about
exposure to radio frequency signals
before using Safety Connect;
The Safety Connect system installed in
your vehicle is a low-power radio trans-
mitter and receiver. It receives and also
sends out radio frequency (RF) signals.
In August 1996, the Federal Commu-
nications Commission (FCC) adopted
RF exposure guidelines with safety lev-
els for mobile wireless phones. Those
guidelines are consistent with the
safety standards previously set by the
following U.S. and international stan-
dards bodies.

ANSI (American National Stan-
dards Institute) C95.1 [1992]
 NCRP (National Council on Radia-
tion Protection and Measurement)
Report 86 [1986]
 ICNIRP (International Commission
on Non-Ionizing Radiation Protec-
tion) [1996]
Those standards were based on com-
prehensive and periodic evaluations of
the relevant scientific literature. Over
Safety information for Safety
Connect

1704-1. Before driving
Ball diameter
Matches the size of the trailer coupler.
Most couplers are stamped with the
required trailer ball size.
Shank length
Protrudes beyond the bottom of the lock
washer and nut by at least 2 threads.
Shank diameter
Matches the ball mount hole diameter size.
Weight carrying ball position
• RX350 : 44.96 in. (1142 mm)
• RX350L : 49.72 in. (1263 mm)
Hitch receiver pin hole position
• RX350 : 35.94 in. (913 mm)
• RX350L : 45.08 in. (1145 mm)
Use the wire harness stored in the rear
end under body.
■Auto current cut-off function
In case of over current, the auto cut-off
function stops the power flowing to the
trailer lights to prevent damage to the vehi-
cle’s electrical system.
This function is activ ated when the rated
current of any of the following trailer light
circuit components is exceeded:
●Tail lights: maximum 7.8 A
●Stop/turn signal light (right): maximum
4.5 A
●Stop/turn signal light (left): maximum 4.5
A
■When the auto current cut function is
activated
If a trailer light does not come on due to the
activation of the auto current cut function,
the light system will need to be reset.
Follow the reset procedure shown below.
●If a tail light does not come on, turn off the
headlight switch.
●If the right-side stop/turn signal light does
not come on, put the turn signal in the off
position or remove foot from the brake
pedal.
●If the left-side stop/t urn signal light does
not come on, put the turn signal in the off
position or remove foot from the brake
pedal.
If the emergency flashers do not operate,
press the emergency flasher switch to turn
them off.
After the light system is reset, operate the
light switches again to see if the lights oper-
ate normally.
If the lights do not operate normally, have
Positions for towing hitch
receiver and hitch ball
Connecting trailer lights
B
C
D
A
B

2174-5. Using the driving support systems
4
Driving
WARNING
●When your vehicle is towing a trailer
(vehicles with towing package) or
during emergency towing.
■Preventing LTA system malfunctions
and operations performed by mistake
●Do not modify the headlights or place
stickers, etc. on the surface of the
lights.
●Do not modify the suspension etc. If
the suspension etc. needs to be
replaced, contact your Lexus dealer.
●Do not install or place anything on the
hood or grille. Also, do not install a
grille guard (bull bars, kangaroo bar,
etc.).
●If your windshield needs repairs, con-
tact your Lexus dealer.
■Conditions in which functions may
not operate properly
In the following situations, the functions
may not operate properly and the vehicle
may depart from its lane. Drive safely by
always paying careful attention to your
surroundings and operate the steering
wheel to correct the path of the vehicle
without relying solely on the functions.
●When the follow-up cruising display is
displayed (
P.221) and the preced-
ing vehicle changes lanes. (Your vehi-
cle may follow the preceding vehicle
and also change lanes.)
●When the follow-up cruising display is
displayed (
P.221) and the preced-
ing vehicle is swaying. (Your vehicle
may sway accordingly and depart from
the lane.)
●When the follow-up cruising display is
displayed (P.221) and the preced-
ing vehicle departs from its lane. (Your
vehicle may follow the preceding vehi-
cle and depart from the lane.)
●When the follow-up cruising display is
displayed (
P.221) and the preced-
ing vehicle is being driven extremely
close to the left/right lane line. (Your
vehicle may follow the preceding vehi-
cle and depart from the lane.)
●Vehicle is being driven around a sharp
curve.
●Objects or patterns that could be mis-
taken for white (yellow) lines are pres-
ent on the side of the road (guardrails,
reflective poles, etc.).
●Vehicle is driven where the road
diverges, merges, etc.

2294-5. Using the driving support systems
4
Driving
This mode employs a radar to detect the presence of vehicles up to approximately
WARNING
■Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations. Doing so may result in
inappropriate speed control and could
cause an accident re sulting in death or
serious injury.
●Roads where there are pedestrians,
cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those cov-
ered with rain, ice or snow
●On steep downhills , or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set
speed when driving down a steep hill.
●At entrances to freeways and highways
●When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●When there is rain, snow, etc. on the
front surface of the radar or front cam-
era
●In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●When your vehicle is towing a trailer
or during emergency towing
●When an approach warning buzzer is
heard often
Driving in vehicle-to-vehicle distance control mode

3977-2. Steps to take in an emergency
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is necessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
2WD models: If towing your vehicle
with a wheel-lift type truck from the
front, the vehicle's rear wheels and
axles must be in good conditions.
(  P.398, 397)
If they are damaged, use a towing
dolly or flatbed truck.
AWD models: If towing your vehi-
cle with a wheel-lift type truck, use
a towing dolly. ( P.398, 397)
WARNING
Observe the following precautions.Fail-
ure to do so may result in death or seri-
ous injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
AWD models
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the driv etrain or related
parts may be damaged, the vehicle may
fly off the truck.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.

3987-2. Steps to take in an emergency
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
The engine is running but the vehi-
cle does not move.
 The vehicle makes an abnormal
sound.
From the front (2WD models)
Release the parking brake.
WARNING
●Do not turn the engine switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated.
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.If no t securely installed,
towing eyelets may come loose during
towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the engine switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
■Recreational towing (behind motor
home, etc.)
Never dinghy tow your vehicle to pre-
vent causing serious damage to the
Dynamic Torque Control AWD system
(AWD models) and transmission.
(  P.173)
Situations when it is necessary to
contact dealers before towing
Towing with a wheel-lift type
truck

3997-2. Steps to take in an emergency
7
When trouble arises
Turn automatic mode off. (P.184)
From the front (AWD models)
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels. When using a flat-bed truck to trans-
port the vehicle, use tire strapping
belts. Refer to the owner's manual of
the flat-bed truck for the tire strapping
method.
In order to suppress vehicle movement
during transportation, set the parking
brake and turn the engine switch off.
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for at most 50
miles (80 km) at under 18 mph (30
km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drive train, axles, steering and
brakes must be in good condition.
To have your vehicle towed by another
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.
2WD models
AWD models
Using a flatbed truck
Emergency towing (vehicles
with towing eyelets)
Emergency towing procedure
(vehicles with towing eyelets)

4007-2. Steps to take in an emergency
vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet using the following proce-
dure.
1Take out the towing eyelet.
(P.417)
2 Remove the eyelet cover.
Except F SPORT models
F SPORT models
3 Insert the towing eyelet into the
hole and tighten partially by hand. 4
Tighten down the towing eyelet
securely using a wheel nut wrench
or hard metal bar.
5 Securely attach cables or chains to
the towing eyelet.
Take care not to damage the vehicle body.
6Enter the vehicle being towed and
start the engine.
If the engine does not start, turn the engine
switch to ON.
7Shift the shift lever to N and release
the parking brake.
Turn automatic mode off. ( P.184)
When the shift lever cannot be shifted:
 P.179
■While towing
If the engine is not running, the power assist
for the brakes and steering will not function,
making steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in luggage
compartment. ( P.417)

4177-2. Steps to take in an emergency
7
When trouble arises
RX350Jack handle
Wheel nut wrench
Spare tire
Wheel lock key
* (if equipped)
Jack
Towing eyelet (if equipped)
*: Documentation relating to the wheel lock key, such as the registration and I.D. card, is
inside the glove box.
Location of the spare tire, jack and tools
A
B
C
D
E
F