USB LINCOLN AVIATOR 2020 Owner's Manual

Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
503
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Possible Cause and Resolution
Symptom
Sometimes I cannot hear a track playing on
my device. –
Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device in the correct\
order, the following
information could help:
The system does not play the tracks on my
USB drive in the correct order.
–If you are selecting USB as the audio source when the system is still in\
dexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finish\
ed indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regar\
dless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from the browsing men\
u, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of w\
here they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You will need an Android device with OS 4.3 or higher or an iOS device wi\
th iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetoot\
h.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Stay in Neutral Mode.........................................224
Understanding Your Transmission Selector
Positions...........................................................223
Automatic Transmission Fluid Check...........................................................369
Auto-Start-Stop.............................................208 Disabling Auto-Start-Stop................................209
Enabling Auto-Start-Stop..................................208
Autowipers......................................................103 Autowipers Settings...........................................104
Low Temperature Wipe Inhibit.........................104
Auxiliary Power Points..................................197
110 Volt AC Power Point.....................................197
12 Volt DC Power Point......................................197
USB Port and Power Point Locations.............197
AWD See: All-Wheel Drive..........................................228
B
Battery See: Changing the 12V Battery........................
371
Blind Spot Information System.................289 Blind Spot Information System with Trailer
Tow.....................................................................291
Switching the System On and Off..................293
System Errors......................................................293 Using the Blind Spot Information
System..............................................................289
BLIS See: Blind Spot Information System..............289
Bonnet Lock See: Opening and Closing the Hood............358
Booster Seats...................................................37 Types of Booster Seats.......................................37
Brake Fluid Check........................................369 Brake Fluid Service Interval.............................370
Brakes.............................................................235 General Information...........................................235
Breaking-In.....................................................324
Bulb Specification Chart.............................437
C
Canceling the Set Speed...........................268
Capacities and Specifications...................426 Air Conditioning System...................................426
Alternative Engine Oil for Extremely Cold
Climates............................................................430
Automatic Transmission....................................427
Engine Coolant...................................................428
Engine Oil.............................................................429
Front Axle.............................................................434
Fuel Tank..............................................................432
Grease...................................................................432 Hydraulic Brake System...................................432
Locks......................................................................433
Rear Axle..............................................................435
Transfer Case.......................................................434
Washer Reservoir...............................................436
Car Wash See: Cleaning the Exterior...............................
379
Catalytic Converter......................................220 On-Board Diagnostics (OBD-II)........................221
Readiness for Inspection and Maintenance
(I/M) Testing.....................................................222
Center Console
.............................................201
Changing a Bulb...........................................377 LED Lamps............................................................377
Changing a Fuse..........................................355 Fuses.....................................................................355
Changing a Road Wheel...............................411 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................412
Tire Change Procedure.....................................
413
Changing the 12V Battery...........................371 Battery Management System..........................372
Remove and Reinstall the Battery..................373
Changing the Engine Air Filter..................363
Changing the Front Wiper Blades - Vehicles With: Heated Wiper
Blades...........................................................376
Replacing the Rubber Insert............................376
593
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Driver and Passenger Knee Airbags.........58
Driving Aids...................................................282
Driving Hints..................................................323
Driving Through Water................................324
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps......108
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)....................108
E
Economical Driving
......................................323
Electric Parking Brake.................................236 Applying the Electric Parking Brake..............236
Automatically Releasing the Electric Parking
Brake.................................................................237
Manually Releasing the Electric Parking Brake.................................................................237
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge..............................................................238
Electromagnetic Compatibility
..................554
Emergency Call Limitations..........................63
Emergency Call Requirements....................62
Emergency Door Release............................86 Emission Law
..................................................219
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance............220
Tampering With a Noise Control System...............................................................219
End User License Agreement...................559 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................559
Engine Block Heater
...................................206
Using the Engine Block Heater......................207
Engine Coolant Check................................364 Adding Coolant...................................................365
Coolant Change..................................................367
Engine Coolant Temperature
Management...................................................368
Fail-Safe Cooling................................................367
Recycled Coolant...............................................366
Severe Climates..................................................367
Engine Emission Control
.............................219
Engine Immobilizer See: Passive Anti-Theft System........................94
Engine Oil Check...........................................361 Adding Engine Oil..............................................362
Engine Oil Dipstick........................................361
Engine Specifications...................................421 Drivebelt Routing................................................422
Entertainment................................................470 AM/FM Radio........................................................471 Apps.......................................................................482
Bluetooth Stereo or USB..................................480
CD (If equipped)..................................................479
HD Radio
™ Information (If Available)..............
475
SiriusXM® Satellite Radio (If Activated)..........471
Sources.................................................................470
Supported Media Players, Formats and Metadata Information...................................482
USB Ports.............................................................482
Environment.....................................................20
EPB See: Electric Parking Brake.............................236
Essential Towing Checks.............................319 Before Towing a Trailer.....................................320
Hitches...................................................................319
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................320
Safety Chains.......................................................319
Trailer Brakes........................................................319
Trailer Lamps.......................................................320
When Towing a Trailer......................................320
Event Data Recording See: Data Recording.............................................12
Export Unique Options
...................................19
Exterior Mirrors................................................117 360-Degree Camera...........................................119
Auto-dimming Feature........................................119
Auto-Folding Exterior Mirrors............................118
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Stopping the Engine When Your Vehicle is
Moving..............................................................206
Stopping the Engine When Your Vehicle is Stationary.........................................................205
Vehicles using Phone as a Key.......................204
Starting and Stopping the Engine...........202 General Information...........................................202
Steering..........................................................299 Adaptive Steering..............................................300
Electric Power Steering....................................299
Steering Wheel................................................97
Storage Compartments...............................201
Sunroof See: Moonroof.....................................................120
Sun Visors
.......................................................120
Illuminated Vanity Mirror...................................120
Supplementary Restraints System.............52 Principle of Operation.........................................52
Switching Adaptive Cruise Control On and Off..................................................................273
Automatic Cancellation or Deactivation.......273
Switching Adaptive Cruise Control Off.........273
Switching Adaptive Cruise Control On.........273
Switching Automatic High Beam Control On and Off
.....................................................114
Activating the Automatic High Beam
Control................................................................114 Switching Cruise Control On and
Off..................................................................267
Switching Cruise Control Off...........................267
Switching Cruise Control On...........................267
Switching From Adaptive Cruise Control to Cruise Control
........................................277
Switching Hill Descent Control On and Off..................................................................248
Switching Intelligent Mode On and Off..................................................................278
Changing the Set Speed with Intelligent Adaptive Cruise Control...............................278
Switching Rear Occupant Alert System On and Off
..........................................................190
Switching Reverse Braking Assist On and Off..................................................................242
Symbols Glossary..............................................9
SYNC™ 3
..........................................................456
General Information...........................................456
SYNC™ 3 Troubleshooting.........................500 Additional Information and Assistance..........516
Apps.......................................................................510
Navigation............................................................509
Personal Profiles..................................................514
Phone....................................................................506
Resetting the System.........................................516
USB and Bluetooth Audio................................502
Voice Recognition..............................................500 Wi-Fi Connectivity...............................................512
T
Technical Specifications See: Capacities and Specifications................421
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................335
Tire Care.........................................................389 Glossary of Tire Terminology..........................
390
Information About Uniform Tire Quality Grading.............................................................389
Information Contained on the Tire Sidewall.............................................................391
Temperature A B C............................................390
Traction AA A B C...............................................389
Treadwear............................................................389
Tire Pressure Monitoring System............405 Changing Tires With a Tire Pressure
Monitoring System........................................
406
Understanding Your Tire Pressure Monitoring System .............................................................406
Tires See: Wheels and Tires......................................387
Towing a Trailer
..............................................316
Load Placement...................................................316
Towing the Vehicle on Four Wheels........321 Emergency Towing.............................................321
604
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Recreational Towing - All-Wheel and
Four-Wheel Drive Vehicles..........................322
Recreational Towing - Front-Wheel Drive Vehicles.............................................................321
Recreational Towing - Rear-Wheel Drive Vehicles.............................................................321
Towing..............................................................316
Traction Control............................................245 Principle of Operation.......................................245
Trailer Sway Control
......................................317
Transmission Code Designation..............425
Transmission..................................................223
Transporting the Vehicle............................332
U
Under Hood Overview................................360
Unique Driving Characteristics
.................208
Universal Garage Door Opener.................191 HomeLink Wireless Control System................191
USB Port
.........................................................454
Locating the USB Ports.....................................455
Using All-Wheel Drive
.................................228
Driving in Special Conditions With All-Wheel
Drive (AWD).....................................................230
How Your Vehicle Differs from Other Vehicles............................................................229 Operating ALL-Wheel drive (AWD) Vehicles
with Mismatched Tires.................................229
Operating All-Wheel Drive (AWD) Vehicles With Spare Tires.............................................228
Using MyKey With Remote Start Systems..........................................................76
Using Snow Chains.....................................402
Using Stability Control.................................247
Using Summer Tires.....................................401
Using the Backup Start Passcode...............71
Using the Valet Mode....................................70
Using Traction Control
................................245
Switching the System Off.................................245
System Indicator Lights and Messages........245
Using the Information Display Controls.......245
Using Voice Recognition............................458 Apps.......................................................................467
Automatic Blower Motor Speed
Reduction.........................................................469
Climate..................................................................462
Entertainment......................................................460
General.................................................................459
Navigation............................................................465
Phone....................................................................463
SiriusXM Traffic and Travel Link.....................468
Voice Settings.....................................................468
Utilizing the Mediation/Arbitration Program (Canada Only)
.............................................336 V
Vehicle Care..................................................378
General Information...........................................378
Vehicle Certification Label
.........................424
Vehicle Identification Number..................424
Vehicle Identification
...................................438
Vehicle Storage.............................................384 Body.......................................................................385
Brakes...................................................................385
Cooling system...................................................385
Disconnecting Your 12 Volt Battery...............385
Engine...................................................................385
Fuel system..........................................................385
General..................................................................384
Miscellaneous.....................................................386
Removing Vehicle From Storage
...................386
Tires.......................................................................385
Vehicle Wi-Fi Hotspot
..................................443
Ventilation See: Climate Control..........................................160
VIN See: Vehicle Identification Number...............
424
Voice Control
...................................................99
605
Aviator (CTV) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index