ESP LINCOLN CONTINENTAL 1997 Customer Assistance Guide

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company has a complimentary roadside assistance service hotline. The
service is available:
²24-hours, seven days a week
²through the warranty period of three years or 60,000 km (36,000
miles), whichever comes first
To purchase roadside assistance coverage beyond this period through the
Ford Auto Club, contact your Ford or Lincoln-Mercury dealer.
Roadside assistance will:
²mount the spare if you have a flat tire
²jump-start the battery if it becomes discharged
²unlock the vehicle if you are locked out
²bring fuel if you run out
²tow the vehicle if you are stranded. Even non-warranty related tows,
like accidents or getting stuck in the mud or snow, are covered (some
exclusions apply, such as impound towing or repossession).
Daily rental units are not eligible for roadside assistance.
Additional roadside assistance coverage is unavailable in Puerto Rico and
the Virgin Islands.
Using roadside assistance
Complete the roadside assistance identification card (found in the Owner
Guide portfolio in the glove compartment) and place it in your wallet for
quick reference.
To receive roadside assistance, call 1-800-241-FORD.
Should you need to arrange assistance for yourself, Ford Motor Company
will reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-FORD.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the
only extended service program with the Ford name on it and the only
service backed by Ford Motor Company.
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Ford ESP is an optional service contract, backed and administered by
Ford. It provides:
²protection against repair costs after your Bumper to Bumper Warranty
expires;
and
²other benefits during the warranty period (such as: reimbursement for
rentals; coverage for certain manintenance and wear items).
You may purchase Ford ESP from any participating Ford Motor Company
dealer. There are several Ford ESP plans available in various
time-and-mileage combinations. Each plan can be tailored to fit your own
driving needs, including reimbursement benefits for towing and rental.
(In Hawaii, rules vary. See you dealer for details.)
When you buy Ford ESP, you receive peace-of-mind protection
throughout the United States and Canada, provided by a network of
more the 5,100 participating Ford Motor Company dealers.
Repairs performed outside the United States and Canada are not eligible
for ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford ESP coverage.
GETTING THE SERVICE YOU NEED
At home
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. Ford strongly recommends taking
your vehicle to the selling dealership because they have a vested interest
in your continued satisfaction. You may, however, take your vehicle to
any authorized Ford or Lincoln-Mercury dealer.
Your dealer has factory-trained technicians and the latest diagnostic
equipment to ensure your new vehicle is serviced properly. Ford and
Lincoln-Mercury dealerships also carry genuine Ford parts and
accessories, providing you with original equipment reliability.
If you are not satisfied with the service you receive at the dealership,
speak with the service manager. If you are still not satisfied, speak with
the owner or general manager of the dealership. In most cases, your
concern will be resolved at this level.
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Making a decision
Board members will review all available information related to the
complaint, including oral presentations, if necessary. They then arrive at
a fair and impartial decision, decided by a simple majority vote.
Because the Board usually meets only once a month, some cases may
take longer than 30 days to be reviewed. The Board makes every effort
to resolve each case within 40 days of receiving the consumer application
form.
After a case is reviewed, the Board mails you its decision letter. The
Board also provides a form on which to accept or reject the Board's
decision. The decisions of the Board are binding on the dealer and Ford,
but not on consumers who may elect to pursue other remedies available
to them under state and federal law. Decisions of the Board may be
presented as evidence by any party in subsequent legal proceedings that
may be initiated, where allowed by law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write to the Board at
the following address:
Dispute Settlement Board
PO Box 5120
Southfield, MI 48086-5120
GETTING ASSISTANCE OUTSIDE OF THE U.S.
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations office before you leave the U.S.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company is not
responsible for any damage caused by using improper fuel.
Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
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Step/sill plates
Super seal rustproofing (unavailable in Canada)
Super seal undercoating (unavailable in Canada)
Super seal fabric protector (unavailable in Canada)
Touch-up paint
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers, and luggage to
your vehicle, do not exceed the total weight capacity of the vehicle
or of the front or rear axle (GVWR or GAWR as indicated on the
Safety compliance certification label). Consult your dealer for
specific weight information.
²The Federal Communications Commission (FCC) regulates the use
of mobile communications systems Ð such as two-way radios,
telephones, and theft alarms Ð that are equipped with radio
transmitters. Any such equipment installed in your vehicle should
comply with FCC or CRTC regulations and should be installed only
by a qualified service technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may
be damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers, and
other transmitters with outputs of five watts or less will not
ordinarily affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
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