phone LINCOLN CONTINENTAL 2000 User Guide

accomplished by calling the Lincoln Security Response Center at
1±888±99RESCU (1±888±997±3728). Alternatively, the registration
process can be completed on-line during an acquaintance period
activation. (See ªAcquaintance activationsº later in this section for
details.) The information requested will aid in servicing you more
efficiently during an assistance request.
Acquaintance activations
It is required that you initiate an acquaintance activation shortly after
receiving your vehicle and having your phone activated. An acquaintance
activation is initiated by pressing either the roadside or emergency
control. When voice communication is established with the Lincoln
Security Response Center, indicate that you are a new user and the
operator will follow special acquaintance period support procedures
which are intended to familiarize you with your Lincoln RESCU System.
As described previously, the acquaintance call can also be used to
complete the registration for new customers.
Service charges
For four years, beginning with your vehicle's warranty period, you will be
entitled to unlimited emergency and roadside assistance activations
without facing service charges. (These activations should be made only
when emergency or roadside assistance is required.) You will be
responsible, however, for any charges imposed by your cellular phone
carrier for the 1±800 phone call to the Lincoln Security Response Center.
After your initial service period expires, you will be required to pay a
monitoring fee if you elect to continue emergency and roadside
assistance. Your dealer can provide you with specific information
regarding post-initial service period fees.
Relinquishing your vehicle
At the time you relinquish your vehicle, it is important that you contact
the Lincoln Security Response Center at 1±888±99RESCU
(1±888±997±3728) and cancel your security service. Personal information
provided to the response center at the time of your registration will be
removed from the vehicle's file.
Controls and features
64

FUEL DOOR RELEASE
Your vehicle is equipped with a
locking fuel door. To open the door,
press the control located on the
door.
Fuel filler door override release
If the remote release is inoperative, open the trunk, then pull the
override release handle located inside the trunk on the passenger side to
open the fuel filler door.
CENTER CONSOLE (IF EQUIPPED)
Your vehicle is equipped with a
variety of console features. These
include:
²Utility compartment
²Cupholders
²Ashtray and lighter
²Compact disc changer (if
equipped)
²Power point
²Coin holder
²Cellular phone (if equipped)
Use only soft cups in the cupholder. Hard objects can injure you
in a collision.
Mini console (if equipped)
The mini console is available in the six passenger vehicle only, and
consists of the:
FUEL TRUNK
Controls and features
78

The fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse Panel
Description
1 5A Lighting Control Module: Anti-Theft
Indicator Lamp, PWM Dimming Output,
Illumination Lamps for Microphone, RR and
LR Door Ashtrays, Heated Seat Switches,
Rear Defrost Control Switch, EATC Control
Panel, Message Center Switches, Speed
Control Switches, Cigar Lighter, Console
and Ashtray
2 10A Data Link Connector (DLC), Powertrain
Control Module (PCM)
3 15A Multi-Function Switch, Cornering Lamps,
High Beam and Turn Signal Input to LCM
4 10A
Power Door Locks and Power Windows
Switch Backlights, Radio, Mobile Telephone
Transceiver, Lighting Control Module, (RUN/
ACC Sense), Electronic Day/Night Mirror
12345
7891011
17
13 14 15 16
19 20 21
25 26 27 28 29
31 30
36
6
12
18
24
32
33 34 35
37 38 39 40 41
2223
Roadside emergencies
145

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse Panel
Description
25 10A Lighting Control Module (LCM): Right
Headlamp
26 10A Virtual Image Instrument Cluster, EATC
Module
27 Ð Not Used
28 10A Shift Lock Actuator, Vehicle Dynamic
Module, Virtual Image Instrument Cluster,
Rear Window Defrost, Heated Seat Switch
Assembly, Low Tire Pressure Module
29 10A Radio
30 10A Heated Mirrors
31 15A Lighting Control Module (LCM): FCU,
Electronic Day/Night Mirror, RH and LH
Courtesy Lamp, Door Courtesy Lamps, RH
and LH Map Lamps, RR and LR Reading
Lamps, RH and LH Visor Lamps, Storage
Bin Lamps, Trunk Lid Lamp, Glove Box
Lamp, Light Sensor Amplifier
32 15A Speed Control DEAC. Switch, Brake On/Off
(BOO) Switch
33 Ð Not Used
34 15A Console Shift Illumination, A/C Clutch
Cycling Pressure Switch, A/C Clutch Relay
(DTR) Sensor, Intake Manifold Runner
Control, Backup Lamps
35 Ð Not Used
36 Ð Not Used
37 30A Subwoofer Amplifier, Radio
38 10A Analog Clock, CD Player, Mobile Telephone
Transceiver, RESCU
39 10A Power Door Locks, Power Seats, Power
Mirrors, Keyless Entry, LF Seat Module, LF
Door Module
40 10A Cornering Lamps
41 20A Door Locks
Roadside emergencies
147

The fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse Panel
Description
1 5A Lighting Control Module: Anti-Theft
Indicator Lamp, PWM Dimming Output,
Illumination Lamps for Microphone, RR and
LR Door Ashtrays, Heated Seat Switches,
Rear Defrost Control Switch, EATC Control
Panel, Message Center Switches, Speed
Control Switches, Cigar Lighter, Console
and Ashtray
2 10A Data Link Connector (DLC), Powertrain
Control Module (PCM)
3 15A Multi-Function Switch, High Beam and
Turn Signal Input to LCM
4 10A Power Door Locks and Power Windows
Switch Backlights, Radio, Lighting Control
Module, (RUN/ACC Sense), Electronic
Day/Night Mirror
12345
7891011
17
13 14 15 16
19 20 21
25 26 27 28 29
31 30
36
6
12
18
24
32
33 34 35
37 38 39 40 41
2223
Roadside emergencies
148

If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Assistance Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Assistance Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Mediation/
Arbitration Program (Canada).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
Customer assistance
216

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
218

²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
Customer assistance
219

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
221

Comfort and convenience
Cargo nets
Cargo organizers
Engine block heaters
Luggage presenter
Travel equipment
Heavy-duty battery
Inside mirror, electrochromic with compass (with and without
temperature display)
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats (standard and premium)
Cleaners, waxes and polishes
Flat splash guards
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
Customer assistance
223