ESP LINCOLN CONTINENTAL 2000 Owners Manual

²The vehicle's cellular phone automatically places a call to a 24 hour
emergency response center.
²When contact is made, the vehicle sends an electronic data message
to the response center's computer. This data message includes latitude
and longitude coordinates obtained from the vehicle's positioning
system and customer identification information.
²Once the data transmission is complete, the call is forwarded to a
response center operator who confirms your location using a
computerized map.
²The vehicle's cellular handset is locked-out, the phone is automatically
placed in the ªhands-freeº mode and voice communication is
established with the operator through the ªhands-freeº microphone.
²Typically, voice communication with an operator is established within
one minute after an assistance control is pressed.
²The operator verbally obtains details of your situation and, if
necessary, ties your vehicle into a three-way phone call with the
United States Auto Club or local 911 or other emergency services to
dispatch the appropriate assistance to your location.
²In most situations, only the response center can terminate an
assistance request. Once the operator terminates the call, the system
warning light will stop flashing and the system will be reset.
General description
Lincoln's Remote Emergency Satellite Cellular Unit (RESCU) is designed
to expedite roadside, emergency or information assistance to motorists
who are uncertain of their location and/or are uncertain of whom to
contact for assistance.
The Lincoln RESCU system utilizes Global Positioning System (GPS)
technology and the nation's cellular phone network to track vehicle
location and, at the touch of a control, put you in voice contact with the
Lincoln Security Response Center.
Two controls in the overhead console, Information (i) and Emergency
(S.O.S.) will activate the system:
When a control is selected, the RESCU System will direct the vehicle's
cellular phone to automatically place a call to the response center's
central computer. Once a connection is made, an electronic data message
will be transmitted. This data message will include:
²Type of alarm (Information, Emergency or Air Bag activation)
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²Customer Identification Number (CID)
²Latitude and longitude coordinates
²Last recorded speed and direction of the vehicle
²Time tag identifying when last position was taken
²Call-back phone number
After the transmission is complete, the call is forwarded to an operator
who will verify the details of the request and confirm the vehicle's
location using a computerized map.
Information Control
The Information control provides
the customer access to the
information such as points of
interest near their current location,
route assistance and other services
as they become available.
There may be charges incurred for certain services.
The Emergency (S.O.S.) control
should be selected if emergency
assistance is required. This feature
should be used:
²if you have been involved in an
accident.
²to report a crime or fire.
²when medical attention is required.
²to receive assistance in an emergency situation.
There may be charges incurred for certain services.
Upon receiving an Emergency Activation (by pressing the emergency
control or via an air bag activation) the Lincoln Security Response
Center relays details of the situation and the location of the vehicle to
the appropriate authorities and establishes a three-way phone call. While
the appropriate authorities dispatch help to your location, the response
center will:
²dispatch the emergency help to your location.
²when appropriate, stay in direct phone contact with you until
emergency help arrives.
INFO
i
S.O.S.
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²notify pre-designated family contacts or friends of the emergency
situation, if requested, or if no response is received from the vehicle.
If you are certain of your location, a direct phone call to 911 or
other emergency services may provide a faster response.
If roadside assistance is required, the Lincoln Security Response Center
will contact the Lincoln Commitment Roadside Assistance provider via
three±way phone call.
Activation and deactivation
When either of the two Lincoln RESCU controls are pressed, or the air
bags are deployed (this will activate the system as an emergency
automatically), a warning light, located in the overhead console, will
begin to flash and status messages will be displayed on the vehicle's
message center, confirming an assistance request has been made. The
warning light will continue to flash throughout the activation.
The system can be activated whenever your ignition key is in the
RUN/START position and for six minutes after your vehicle is turned off.
Once a RESCU control has been pressed, do not attempt to crank the
engine as this may cancel the activation. In most situations, the
assistance request can only be terminated and the system reset when a
special tone is sent to the vehicle by the Lincoln Security Response
Center. (SeeAutomatic rediallater in this chapter for exceptions.)
Operation will continue even if the vehicle is turned off during an
activation (although visual feedback via the message center will not be
available in this situation).
INFO activations can be cancelled by pressing the END button on the
cellular phone.
Cellular phone interface
The cellular phone must be connected to the vehicle and activated for
the system to work. During an activation, Lincoln RESCU takes control
of the vehicle's cellular phone. If the phone is in use, the call will be
terminated and the Lincoln Security Response Center will automatically
be dialed. The cellular handset becomes inoperative and all voice
communication with the operator is accomplished via the cellular phone's
ªhands-freeº microphone.
When an activation is terminated, your phone is left unlocked, in the ON
state and may not return to its previous call restriction or system
selection setting. It can be reprogrammed to your previous setting as
desired.
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Refer to your cellular phone user's manual for further information.
Message center interface
During an activation, Lincoln RESCU communicates with the vehicle's
message center. Status messages describing the sequence of the steps
being executed are displayed, allowing you to visually follow the
activation process. The following messages are typical of those displayed
during an assistance request. They are as shown in the order in which
they would appear:
²INFO REQUEST or S.O.S. REQUEST
²CALL IN PROGRESS
²RINGING RESPONSE CENTER
²SENDING LOCATION DATA
²DATA RECEIVED
²WAITING FOR OPERATOR
Once an assistance request is made, it will typically take less than one
minute until contact is made with an operator. During voice
communication the following messages will alternately toggle on the
display:
²CID XXXXXXXXXX
²LAT XXXXXXXXXX
²LON XXXXXXXXXX
²HDG XX
These messages respectively are the customer identification number,
vehicle latitude and vehicle longitude. Under special conditions, the
operator may ask you to read the information being displayed on the
message center.
Automatic redial
As described previously, when an assistance request is made, the
vehicle's cellular phone automatically dials the Lincoln Security Response
Center's central computer and attempts to send an electronic data
message. On rare occasions, it can be difficult for the computer to
recognize the message if the cellular connection is weak or noisy. If the
transmission of the message is unsuccessful, the data call will be
terminated and the message ªREDIAL IN PROGRESSº will be displayed
on the message center. A second call will automatically be placed which
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bypasses the response center's computer and is forwarded directly to an
operator.
Similarly, if the cellular call is disconnected by the network prior to
receipt of the termination tone, another call to the response center will
also automatically be dialed. The message ªREDIAL IN PROGRESSº will
be displayed on the message center and voice communication with an
operator will be restored.
During redial calls, full control of the cellular phone is returned to you.
Pressing either PWR or END on the cellular handset will terminate the
assistance request and reset the system.
Location data retransmit capability
During an activation, the Lincoln Security Response Center operator has
the capability to initiate a retransmission of the electronic data message.
This may be necessary to ensure a more precise determination of vehicle
location or to track a vehicle that is moving. To accomplish the
retransmit, a special tone is sent to the vehicle by the response center.
In this situation you will temporarily lose voice contact with the operator
and the messages ªSENDING LOCATION DATAº and ªDATA RECEIVEDº
will be respectively displayed on the message center. After the data
retransmission is complete, voice communication will be restored and the
CID, LAT, LON and HDG message will again alternately toggle on the
message center display.
Global positioning system
Vehicle location is continuously updated via Global Positioning System
(GPS) technology. GPS was developed by the U.S. Department of
Defense for worldwide navigational and positioning purposes. It utilizes a
constellation of 24 orbiting satellites located more than 20 000 km (12
428 miles) above the earth. At any given time, several of the 24 satellites
should be visible to the vehicle's GPS receiver. Based on the time for
signals emitted by these satellites to reach the receiver, an on-board
computer will determine the vehicle's location, typically within 30 meters
(100 feet). In addition to latitude and longitude, the system also
determines heading and speed.
Vehicle positioning information is relayed to the Lincoln Security
Response Center only during roadside or emergency requests. The
response center will not be able to track your location while in an
inactive state.
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Lincoln RESCU system limitations
²Inoperative if cellular phone inactive or inoperative
Lincoln RESCU utilizes your vehicle's cellular phone and will not operate
if cellular service has not been activated or if the phone is inoperative.
²
Inoperative if battery discharged or disconnected
Lincoln RESCU is powered by the vehicle's battery and will not operate if
the battery is discharged or disconnected.
²
Inoperative if cellular phone is not installed in the vehicle
interface
Lincoln RESCU utilizes your vehicle's cellular phone and will not operate
if cellular phone is not installed in the vehicle interface.
²
Potentially inoperative if vehicle involved in accident
If the vehicle is involved in an accident, some components can be
damaged, rendering your RESCU System inoperative.
²
Positioning capability degraded if satellite signals obstructed
Vehicle positioning is accomplished by receiving and interpreting signals
transmitted by satellites. If the signals are obstructed positioning
capability could be degraded or lost. This situation will be most prevalent
in urban areas populated with tall buildings. tunnels, underpasses,
parking garages, trees and similar structures could also adversely affect
positioning performance. Under these conditions, the system will operate
but the response center could have difficulty identifying your current
location. (The last valid position obtained before the obstruction is
retained, however, and will be sent.) The operator may depend on you to
provide verbal information regarding vehicle location.
²
Positioning capability temporarily degraded after battery
reconnect
When your vehicle is started, the Lincoln RESCU GPS receiver begins
the process of determining vehicle location. The receiver will search the
sky and attempt to acquire signals from all visible satellites. A real-time
clock and an almanac containing detailed information about satellite
constellation are stored in the on-board computer's memory and are used
to expedite the search. If the vehicle's battery is disconnected, the clock
memory is erased and time and date are lost. Once the battery is
reconnected, it could take approximately 15 minutes to reacquire the
clock and for positioning capability to be restored. During this time, the
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system will operate but the response center will not be able to identify
your location. In this situation, the operator will depend on you to
provide verbal information regarding vehicle location.
²
Inoperative if cellular signal marginal or unavailable
Since the Lincoln RESCU System utilizes the vehicle's cellular phone, it
can only be operated in geographical areas with cellular coverage.
Although approximately 90 percent of the U.S. population lives and
works in cellular coverage areas, there are various rural or mountainous
areas where coverage is marginal or does not exist. If an activation
occurs in this situation, the messages ªNO CELLULAR SIGNALº and
ªWAITING TO ACQUIREº will alternately be displayed on the message
center. If after several attempts cellular service can not be acquired, the
message ªUNABLE TO PLACE CALLº will be displayed, the assistance
request will be terminated and the phone will return to its normal
operating mode.
²
Inoperative if cellular system is busy
In a particular area, the local cellular system can only handle a limited
number of cellular calls at one time. Once volume has reached the
maximum limit, additional callers are denied access. If an activation
occurs in this situation, the messages ªCELLULAR SYSTEM BUSYº and
ªPLEASE WAITº will alternately be displayed on the message center. If
after several attempts a cellular channel cannot be acquired, the message
ªUNABLE TO PLACE CALLº will be displayed, the assistance request
will be terminated and the phone will return to its normal operating
mode.
²
Incompatible with cellular PIN feature
Some cellular carriers offer custom phone numbers that are assigned a
personal identification number (PIN). In this situation, the user is
required to enter the PIN with any phone calls made over the network.
The PIN feature is not compatible with the Lincoln RESCU System. At
the time your phone is activated, ask your carrier to assign you a phone
number that does not require a personal identification number. If you
have difficulty obtaining a non-PIN number, contact you dealer or call
the Ford Cellular System Clearinghouse at 1±800±367±3357 for
assistance.
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²Incompatible or performance limited with certain cellular
providers features
Some cellular carriers offer customers various optional features with
their cellular services. Several of these features are not compatible or
could potentially limit the performance of your Lincoln RESCU System.
Some outgoing calls, hotline and NPA restrictions are incompatible
cellular features and must be avoided. Operation is possible with no
incoming calls, call forwarding, busy/no answer transfer and call waiting,
but these features could impact overall system performance. Because
carriers are regularly making new features available to customers, this
list may not be complete. Contact you dealer for assistance if you are
unsure if a particular cellular feature is compatible with your Lincoln
RESCU System.
²
Potential limitations if activated outside home cellular region
At the time you receive your vehicle (or shortly after), you will need to
select a cellular carrier and activate your phone. If desired, carrier
selection can be arranged through your dealer. This carrier is usually
local to your region and will handle call processing and billing services
for your cellular telephone. In order to use your phone when traveling
outside your home cellular region, the services of the carriers local to the
new area will be required. If your home carrier does not have an
agreement with the new local carrier, your phone calls could be
forwarded to an operator and you may be required to provide a credit
card number before your call is processed. If an activation occurs in this
situation, the initial call will be terminated and a second call which
bypasses the response center's computer will be placed.
Unlike during the first call attempt, your cellular handset will not be
locked during the second call, so you will have the option of terminating
the assistance request at any time by pushing either PWR or END on the
cellular phone. If the second call is not terminated, it will be forwarded
to a local cellular carrier operator. In this situation, you can provide the
operator with the number you are dialing (Lincoln Security Response
Center at 1±888±99RESCU [1±888±997±3728]) and your credit card
number or ask to be connected to the local 911 or other emergency
services.
Registration requirement
In order to receive effective service, it is highly recommended that you
register with the Lincoln Security Response Center shortly after
receiving your vehicle. The registration process is simple and can be
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accomplished by calling the Lincoln Security Response Center at
1±888±99RESCU (1±888±997±3728). Alternatively, the registration
process can be completed on-line during an acquaintance period
activation. (See ªAcquaintance activationsº later in this section for
details.) The information requested will aid in servicing you more
efficiently during an assistance request.
Acquaintance activations
It is required that you initiate an acquaintance activation shortly after
receiving your vehicle and having your phone activated. An acquaintance
activation is initiated by pressing either the roadside or emergency
control. When voice communication is established with the Lincoln
Security Response Center, indicate that you are a new user and the
operator will follow special acquaintance period support procedures
which are intended to familiarize you with your Lincoln RESCU System.
As described previously, the acquaintance call can also be used to
complete the registration for new customers.
Service charges
For four years, beginning with your vehicle's warranty period, you will be
entitled to unlimited emergency and roadside assistance activations
without facing service charges. (These activations should be made only
when emergency or roadside assistance is required.) You will be
responsible, however, for any charges imposed by your cellular phone
carrier for the 1±800 phone call to the Lincoln Security Response Center.
After your initial service period expires, you will be required to pay a
monitoring fee if you elect to continue emergency and roadside
assistance. Your dealer can provide you with specific information
regarding post-initial service period fees.
Relinquishing your vehicle
At the time you relinquish your vehicle, it is important that you contact
the Lincoln Security Response Center at 1±888±99RESCU
(1±888±997±3728) and cancel your security service. Personal information
provided to the response center at the time of your registration will be
removed from the vehicle's file.
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This process will arm your anti-theft system (if equipped). For more
information on arming the anti-theft system, refer toPerimeter alarm
systemin this chapter.
Opening the trunk
Press the control once to open the
trunk.
Ensure that the trunk is closed and
latched before driving your vehicle.
Failure to latch the trunk may cause
objects to fall out of the trunk or
block the rear view.
Sounding a panic alarm
Press this control to activate the
alarm.
To deactivate the alarm, press the
control again or turn the ignition to
ACC or ON.
This device complies with part 15 of
the FCC rules and with RS-210 of
Industry Canada. Operation is
subject to the following two
conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to
operate the equipment.
Replacing the battery
The remote transmitter is powered by one coin type three-volt lithium
battery CR2032 or equivalent. Typical operating range will allow you to
be up to 10 meters (33 feet) away from your vehicle. A decrease in
operating range can be caused by:
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