air LINCOLN CONTINENTAL 2002 Service Manual

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
3 15A Multi-Function Switch, Cornering
Lamps, High Beam and Turn
Signal Input to LCM
4 10A Power Door Locks and Power
Windows Switch Backlights,
Radio, Mobile Telephone
Transceiver, Lighting Control
Module, (RUN/ACC Sense),
Electronic Day/Night Mirror
5 10A Virtual Image Instrument Cluster,
Lighting Control Module (LCM
RUN/START Sense), Autolamp
Light Sensor
6 10A Virtual Image Instrument Cluster,
RF Park/Turn Lamp
7 20A Power Point
8 20A Fuel Filler Door Release Switch,
Trunk Lid Relay
9 10A Air Bag Diagnostic Monitor, EATC
Module, Blower Motor Relay
10 30A Windshield Wiper Motor,
Windshield Wiper Module
11 10A Ignition Coils, Radio Interference
Capacitor, PCM Power Relay,
Passive Anti-Theft System (PATS)
Transceiver
12 10A Lighting Control Module
13 15A Lighting Control Module (LCM):
RF Turn Lamp, Right Turn
Indicator (VIC), RR Side Marker
Lamps, Tail Lamps, License
Lamps, LR Stop/Turn Lamps,
Clock Illumination
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159

Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle's main electrical systems from overloads.
Always disconnect the battery before servicing high current
fuses.
Always replace the cover to the power distribution box before
reconnecting the battery or refilling fluid reservoirs
If the battery has been disconnected and reconnected, refer to the
Batterysection of theMaintenance and specificationschapter.
The high-current fuses are coded as follows:
Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
1 Ð A/C Diode
2 Ð PCM Diode
1 30A* PCM
2 20A* ALT SENSE
3 30A* Right Rear Passenger Window
4 30A* Air Suspension
5 Ð Not Used
6 20A* Horns
7 15A* High Beam
MEGA
175A
PCM
PWR
RELAY
12 3 4
8
7
6 5
12
4 3
5
7
9
1110
12
14 136
8NOT USED
7BLOWER
MOTOR
RELAY6A/C
CLUTCH
RELAY4NOT
USED2
HORN
RELAY3HIGH
BEAM1STARTER
SOL
RELAY5
12
Roadside Emergencies
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On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
Refer toAir suspension systemin
theDrivingchapter for more
information.
6. Put the jack in the jack notch
next to the door closest to the tire
you are changing. Turn the jack
handle clockwise until the wheel is
completely off the ground.
To lessen the risk of personal injury, do not put any part of your
body under the vehicle while changing a tire. Do not start the
engine when your vehicle is on the jack. The jack is only meant for
changing the tire.
7. Remove the lug nuts with the lug wrench. Replace the flat tire with
the spare tire, making sure the valve stem is facing outward. Reinstall lug
nuts until the wheel is snug against the hub. Do not fully tighten the lug
nuts until the wheel has been lowered.
8. Lower the wheel by turning the jack handle counterclockwise.
OFF
Roadside Emergencies
165

9. Remove the jack and fully tighten
the lug nuts in the order shown.
10. Put flat tire, jack and lug wrench
away.
11. Turn on the air suspension
switch.
Anti-theft lug nuts (if equipped)
If your vehicle is equipped with this feature, one of the lug nuts on each
wheel must be removed and replaced with a special key. The key and
registration card are attached to the lug wrench and stored with the
spare tire. If you lose the key, send the registration card to the
manufacturer (not the dealer) to get a replacement key. If the lug
wrench/lug nut key assembly is lost, see your nearest Ford or Lincoln
Mercury dealer who has access to the master set of keys.Do not use an
impact wrench with the anti-theft key.
To remove the anti-theft lug nut:
1. Insert the key over the locking
lug nut. Make sure you hold the key
square to the lug nut. If you hold
the key at an angle, you could
damage the key and the lug nut.
2. Place the lug nut wrench over the lug nut key and apply pressure on
the key with the wrench.
3. Turn the wrench in a counterclockwise direction to remove the lug
nut.
To install the anti-theft lug nut:
1. Insert the key over the locking lug nut.
2. Place the lug nut wrench over the lug nut key and apply pressure on
the key with the wrench.
3. Install the lug nut by turning the wrench clockwise.1
4 3
2 5
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166

Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
If your vehicle must be towed with the drive wheels on the ground:
²place the transaxle in N (Neutral).
²DO NOT exceed the distance of 80 km (50 mph).
²DO NOT exceed the speed of 56 km/h (35 mph).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
173

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
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174

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
176

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
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177

Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
Customer Assistance
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